Del Webb Reviews in Ocala, FL

It's difficult to know where to start, so we'll do so at the beginning. Aside from dealing with our salesman Bruce, which was the only bright spot we can mention, it has been an absolute nightmare. We were on the west coast caring for my 97 year old parents during the build, so we put our trust in our project manager Steve to build our first ever new home. We chose Del Webb in part as my sister just had one built by them in Mesquite Nevada which was over 2500sq ft detailed to perfection. That's what we were expecting here in Stone Creek Ocala Florida. We were so wrong. Although Steve did a fair job of keeping us up to date on the progress of the build, I don't know what else he did for us in a positive way. It seems nothing was inspected by him as each job was performed in our home. If it was, our home wouldn't have been delivered in its present condition. While here for the pre-drywall inspection, I mentioned I'd probably bring in a home inspector before closing. He stated that was no problem, just a waste of money. He told me of the warranty, and instilled in me enough confidence in him that we did not bring in an inspector. That was a huge mistake. We did our pre-closing walkthrough one week prior to closing and was informed that every function in the home had been thoroughly checked. We were apparently both naive and gullible on what to do or look for so things an inspector initially would have caught we didn't. On the day of our closing, Steve didn't show up. He sent a gentleman named Chase in his place. The cleaning crew showed up after we did so we had to wait outside for a while longer, eventually going in before they completed the job, which was absolutely a waste of time. The house was dirty, undusted, and so much paint on floors and windows, inside and out. Approximately 20 minutes into our walkthrough, Chase told us we had to speed things up as he had another appointment to attend. Unbelievable to spend all this money, not have your project manager show up, and then get rushed on top of it. We were just overwhelmed by the situation. After actually getting in our home (can't call it new anymore) we've discovered an array of issues; poor paint and texturing on walls, a window that when opened in took the drywall off the wall due to nothing being squared, shoddy and uneven drywall, damaged molding throughout, scratched windows, leaky shower (which we were told was supposed to be that way!), scratched and stained bathtub and sinks, air handler installation issues, high priced countertops not properly cut, doors damaged and not hung straight, windowsills not sanded, uneven paint job, paint on the floors and tile, cracked tile on backsplash, already cracked driveway in several places, chipped and unevenly finished sidewalk, unfinish cement in garage corners, and such an over pour of cement around the perimeter of the home that was hidden with mulch that had to be cut away. Absolutely no attention to detail by any trade. It seems as though our home was completed by a group of apprentices with no supervision. All we have mentioned so far are the cosmetic things you can see. With so much wrong, we are beginning to wonder and question the foundation and structure of our home. If it was done like the things we can see, we feel it could lead to bigger problems down the road. Five weeks later we still haven't moved our belongings from the garage into our home. FIVE WEEKS! Steve did come back with his boss Andrew who told us you probably won't get all the things you're looking for fixed. Wow. One thing in particular we showed him was the leaky shower. I offered them a simple fix to the issue. He said that would be too much work. He mentioned they had a fix and would send me a photo, that never happened. In the meantime, our shower leaks every day. While only a couple matters have been resolved to date, there seems to be no urgency by Pulte to resolve these issues in a timely fashion. We called warranty twice now and spoke to Michele, and she assured us Drake would be giving us a call. That was a week ago. Drake visited our neighbor two days ago who is only two doors away from us who is closing this Friday. He didn't bother to stop by and we have yet to receive a phone call either. I can go on in detail about everything I've mentioned but won't. I have video and pictures of everything for verification. All we are hoping for at this point is that someone from Pulte with authority reads this and cares enough to helps us rectify these matters now. We've sat so many days already, told by Steve that vendors would come by for repairs and no one ever shows up. We invite Pulte management to come by our home TODAY to see for yourself. We waited so long to achieve our dream of a once in a lifetime new home purchase and Pulte has turned it into a nightmare. ... More

This is the worst house built I ever seen. I have built five other house and if you added up the problems with all five of them, this house surpasses them 10-fold. If I knew the quality of the workmanship that I was getting, I would not have built with Del Webb (Pulte company.) The models do not tell the true story of quality. I wish that my house could be shown as a model with the mold and poor workmanship. We closed on 2/24 and had to clean the house for days. Our furniture arrived 3/10 and we had to move out of the house on 3/15 because of mold in the walls. Today is 3/29 and we're still not back in. What a great experience. I hope that you put this review on your web page. ... More

Worst workmanship ever! Best advice is not to buy a Pulte home!

Simply terrible! The quality of fit and finish is terrible. Our house was NOT properly cleaned upon closing, my wife is 69 years old and has been on her knees scraping off adhesive on the tile floor throughout the entire house. Our roof valley was not properly installed despite what Batterbee roofing said. After 61 days, our doorbell works! Our driveway looks like crap! (Cement work) Andrew and Frank are well aware of the problems! We closed and did not hear from them for 46 days until we ran into to Frank walking down the street. Frank and Andrew have NOT addressed the issues. Now, Drake (Warranty) has scheduled workers to come on the 23/24 to address the issues. THESE are not warranty items, they are punch list items. So, BUYER BEWARE! Neighbors are being informed the models are custom built homes, your home is a production home. We are sorely disappointed; we watched the PULTE video which states that PULTE will with their experienced construction manager will make it so easy for your dream to become a reality. Well, we purchased the home and you have broken our hearts and ruined our dreams! My wife cried for a day and a half after our preclosing walk through! So, a review, we would not trust Pulte Homes again. ... More

The workmanship was/is absolutely terrible. Sloppy work, damaged doors, windows, appliances, garage doors and the list was over 9 pages long. Paint on our floors, doors improperly hung, tile work the worst we have ever seen. Only bright spot was the head construction manager Andrew got involved and has been resolving our issues. But the inconvenience to my wife and I has ridiculous. Almost seven weeks from closing and having to endure continued foot traffic and cleaning up after repair crews.

I have a number of outstanding repairs and incomplete or sub par workmanship items that must be addressed before I can begin to think about rating my new home!! The responsiveness of your people is seriously lacking. The past month I have not heard from or had ANY workmen here to complete or correct anything. Once I settled on my house I was told by my neighbor "Good Luck" on getting anything done.

The day we took possession we had the following issues: Broken windows Painting is so bad they are repainting the entire inside of our house Refrigerator has bee replaced (Ice Maker DOA) Air Conditioning has failed on two occasions (Leaks were found on the outside of the house) The quality of our home is just not what we expected and our dreams have been taken away with all the issues