Del Webb Reviews in Ocala, FL

We love our new home and especially the location having past experience with building construction I have been very disappointed in the quality of workmanship and the number of callbacks to correct things that should’ve been done to start with

We love our new home at Stone Creek. However , the cleaning of the house in general was insufficient Lawn: the attention to lawn and sprinkler system prior to move in was deplorable. Over half the sprinkler heads either didn’t work or were restricted in flow to the point that the St. Augustine in the front yard was in bad shape. Additionally, the Bahia in the backyard is so rough it is extremely difficult to mow. It should have been rolled over for smoothness but honestly the installation was nothing short of just lumps of grass hastily thrown on the ground. The front and side St. Augustine was in better shape but still like walking on the moon (craters everywhere). Due to the local water restrictions I strongly recommend Del Webb install Bahia grass (requires much less water and maintenance) everywhere instead of St. Augustine. We need to be good stewards of our natural resources and this would also solve the problem of Marion County complaints of over usage of at Stone Creek. ... More

First time purchasing and building a new home - process made easy by Del Webb.

Del Webb people are absolutely wonderful to work with. I highly recommend to anybody to give them an opportunity to make your life change for the better.

The entire experience was excellent.

We had an excellent experience building in Stone Creek, Ocala in sales, design, construction and closing. The Stone Creek construction management team was responsive to every detail following our walk-through. The sales, design and closing team were all excellent.

Darren in sales, Jack our construction manager, Nikki in design and Tracy and Sunny in finance all did a great job!

Good experience. Never knew though that we good have had blinds for windows included. I ended up with paying for blinds. Only bad thing I could find

I was able to choose all the options I wanted for my home and am very pleased with the quality of my choices. The only thing I would change, is that I chose to leave the extra part of my lanai uncovered. Because there is nothing behind me or on the side, I get a lot of wind and rain from 2 directions. So I am going to pay to have a solid roof put over that area and then the entire lanai screened to avoid wind and rain damage to my outside furniture, and make sure that no rain comes in my house if I leave the windows on that side open, It's more expensive, but sturdier than just a birdcage over that area. If I had it to do over, I would have had the entire area included under the roof when the house was being built. ... More

We had a good experience. The only issue was the painting job. We like our home & love stone creek.

Had a great experience everything was as promised

Dealing with Pulte mortgage was a tedious experience. Pulte insurance was horrible, they presented an unrated carrier with horrible reviews on their claims paying. We paid to have our garage floor epoxy coated; they applied the coating over cracks. When I asked why they didn't fix them first I was told " we don't do that". We should have been told to have done by an outside contractor that does the job right. So far the warranty department has responsive.

Both the sales associate (Bruce) and construction manager (Mateo) have provided exceptional service through our search, purchase, build, inspections, closing, and post close punch list. The design process was a bit of a challenge, but in the end Pulte was responsive to all of our requests. The quality of the workmanship was pretty good for a mass production home. When issues were raised they were addressed in a timely manner by the Pulte Team. What might be the best example of the great service is that the entire team continued being responsive even after closing. 5 Stars

While the community has great amenities, the new home building lacks quality. They changed the style of the homes and they all look alike. Not enough details on the elevations. I wish I would have bought a resale as the older homes are much better quality. The new homes are on much smaller lots….so they can fit in more homes. Pulte will cut every corner they can financially. You pay top dollar for a mid-quality home.

love our home love the community everything went smoothly from start to finish

Jack was a very attentive and personable manager in attending to our needs

The entire process with a new home purchase at Del Webb Stone Creek (DWST) was an exceptional experience. The communication and support from the DWST Team was professional, personable and customer focused. The DWST Team were always timely in their follow up and follow through especially since I was physically 1300 miles from the new home site. The sales/marketing phase with Allen was the foundation of my purchase with knowledgeable and insightful explanations. The Design Studio Experience with Nicki was outstanding in choosing the interior decor. Gordon, my assigned Construction Manager, sent a weekly update including photos of the building stages. I chose Pulte Mortgage for financing with support, guidance and understanding expertly provided by Kirby and Michelle. The entire DWST and Pulte Team realize that they are not only in the construction business but in the people business. I now have a quality built home that was a solid value in comparison with others in the 55+ market. This was my third new home construction experience in my life and certainly the best. ... More

The home is great and We are settling in. Our CM Steve is the best and kept us updated every step of the way.

Overall really good experience, I did not care for the Edmonton options for power windows. Maybe I did not understand, but I assumed it was power for any blinds, but it was very proprietary. It also seemed like the doorbell camera system lacked some basic functionality. The fire alarms went off at 3am, two separate times. So the electronic components need work. The only thing I would like more from Pulte was the kitchen island was cut in two pieces and the patterns do not look natural. We noticed on the model, the the island was a single piece, and we were very disappointed with what is beautiful granite, is now something less. Finally, the two types of grass seems tacky. They grow at different rates and just adds to maintenance for homeowner. Also, the St Augustine grass had numerous dead squares when we moved in. We have yet to figure out how to restore it. Hate to sound negative, as much of the process was very good. These are some items I felt were significant to identify. ... More

Any new home building process will have a challenge or two. But overall we felt things went smoothly, from the sales process with Darren to the completion of our home with Jeff. We are very happy with our decision and choices. I put four stars for value as I think lot prices and some of the options were a bit pricey.

I asked regularly for workmen to take their time and do things right. I was obviously not listened to-rush rush. Incomplete, wrong, crooked etc etc etc

Problems that were identified prior to closing are still un resolved, more than 6 weeks later.

It was a great experience!

After driving thousands of miles to get into our new home we discovered that our brand new washing machine (that we purchased from Pulte) was leaking water. It took three phone calls and a heated conversation with the Customer Care people to finally get someone from Pulte to respond. They refused to replace washing machine even though it never wash one load. Their warranty states it will be repaired not replaced. Three weeks later and it still has not been repaired. No parts in stock to repair.. Totally frustrated!!

Overall, this was a very good experience, beginning with our salesperson Bruce and continuing throughout. Nikki was great with helping to make our selections. We were kept informed by our construction manager Mateo every step of the way. He always followed up on any items brought to his attention and noted most items without our having to mention them. He also responded promptly to a couple of items found after closing.