Del Webb Reviews in Ocala, FL

From the beginning with our sales rep, Bruce, Nicki the interior designer who listened and suggested when we went a little astray to closing with Pulte Mortgage responsiveness was excellent. Our construction manager Steve was the person who made this a positive for us. With all the hurdles he faces daily with shortage of product and deadlines being met, he was great. When we went through our walk thru before closing there were so many things that needed to be done we were not optimistic. Steve assured us that everything would be done and it was. He continues to be available to us as the first week in our new home we had air conditioning issues which he handled immediately and recently a plumbing backup which he also assisted in getting resolved quickly. The beginning of our experience was great but our construction manager is the one who kept it all together and made this a win. Stone Creek is an amazing place and we look forward to many happy years here. ... More

We are happy with our new home. The purchasing process was about as smooth as it could be. Uploading information was simple, and when I ran into problems, Jen jumped in to help out.

We were blown away by how kind and courteous everyone was from our sales rep. to the on site project manager. They absolutely took the time to walk us through the entire process and answer every question we had (more times than I remember) until we were totally satisfied. Our Community is absolutely beautiful, well kept with tons of activities to keep you engaged. Our home is beautiful and we are very happy with our purchase.

This home appears to be well built and the process was smooth

great feedback while been built lack of response to warranty issues

Great price would buy again .

Jacob was the project manager. He was very attentive to our needs. Very thorough and timely with communication. We’re glad he was our project manager

Production home, don't expect perfection.

Home built and purchased nice

We moved into our brand new ‘Contour’ home in Bridlewood last Monday. We could not be happier in selecting this community. After visiting about 7-8 different properties over the last 5 years Stone Creek remained a front runner. We dealt with Bruce in sales- he always made himself available and was completely upfront about everything. Our last visit was in January 2023 and once we got home we decided to go for it! Bruce suggested the perfect lot and got it released for us. Building ‘long distance’ from Pittsburgh had its challenges, but everyone at Stone Creek and Pulte were super helpful. Nikki in the design center sent us all kind of samples and took pictures of combos and made great design suggestions. Building was completed WAY ahead of schedule and there were a few hiccups throughout, but they were addressed immediately. We chose to mortgage through Pulte as well. Again, great service from Jessica and Tracey. They were extremely helpful and communicated everything well. During the build we were unable to attend the walk-throughs, but neighbors stood in for us and helped by FaceTiming the process. The pre-closing walk through prior to closing was the first time we physically saw our home and property. WOW! Matteo filled in for our PM on the walk-through. To say he was thorough would be an understatement! He was pointing out and flagging things that most wouldn’t see. Only minor things needed tweaks. Our home is BEAUTIFUL! But the BEST part is the community of people and neighbors. It feels like ‘old times’ where neighbors gathered regularly, you could leave your doors unlocked and just enjoy life! We couldn’t be happier to start this new chapter of our lives at Stone Creek! ... More

Construction and closing was on time. Interaction with the building process via the project manager was a smooth process, the process along the way was well communicated from the mortgage process, to the final closing was as advertised and exactly on time. Quality of the home built was to may satisfaction.

Good Builder to work with

Our salesman was outstanding and helped us far and beyond just “selling” us. This experience would not have been nearly as good without his help along the way.

The overall build experience was good. The field manager kept us informed with images during the process. There are several minor issues yet to be resolved but I am confident they will be.

Very smooth process with sales and construction. You need to have an idea of what you want when you get to the design center. They don't have a real designer who can help coordinate - more of an order taker. Overall end product was great except for a few minor glitches that were corrected quickly.

The Sales staff and Field Manager we had were wonderful. The quality of materials are top notch. The craftsmanship and attention to detail could have been better although I rated above average. For the few issues I experienced, the response time lacked effort. Overall, very pleased. Highly recommend.

Project Manager was on-top of everything and provided weekly updates with pictures. Access to the "build web site" is especially helpful in keeping updated on the progress of the build.

Once house closed can’t get builder to respond to issues found.

We love this home. It’s quaint and in a lovely community.

The people we dealt with at Del Webb (Pulte Homes)were fantastic, from Darren the sales person, Nikki in the design studio, John our Field Manager, to the girls at Pulte Mortgage. I give each and everyone of them 5 stars. I love our home, but I believe they do not have enough workers to complete the homes within the time frame and do a quality job. Our sod has been our biggest complaint even before we moved in, but Pulte refuses to do anything about it. Many others in the neighborhood have the same complaint. We have some patches where the sod is nice and green, the rest looks yellow and half dead. It is our responsibility to pay for someone to treat the lawn and pay to water it in order to see if we can make it look decent in 12 to 18 months. Some people have spent 3 to 6 months fighting to get some areas replaced or have replaced it at their own expense. The driveway... Problems, but we had an outside source do epoxy, and they fixed the driveway problem for us. The paint job is sloppy, lots that should have been cleaned up, scraped off, cleaned off the carpet and floors, drizzles all over, and not quality work, because they have to hurry to move onto the next job. Bottom line, need to hire more workers to assure quality workmanship and still meet the deadline they are promising the buyers. On the surface, or home looks great, and we do love it. But I wouldn't call it "quality" work vs what we paid for the house. Suggestion would be to meet with some of the new owners and determine what they feel could be done to make their home better and help Del Webb in improving the homes. ... More

We love our new home and especially the location having past experience with building construction I have been very disappointed in the quality of workmanship and the number of callbacks to correct things that should’ve been done to start with

Dawnyle was amazing and listened to us. However our warrantee team just kept giving us excuses for the poor workmanship.

Sales team is very good. Had no problems with purchase. HOWEVER, the house was not in closing condition. Its been 9 weeks and we are still waiting for punch list items to be completed. Half of our floors were damaged. Only half of those were replaced, second half is due to be replaced in December. Our bath tub needs to be resurfaced and cascading sliding doors will be replaced (too many scratches to fix) but we do not have a date when those will be done. In addition, the quality of the craftsmanship is very poor. Paint droppings on floors, fixtures, toilets, etc., bad cuts on molding, sloppy caulking. We have spent hours and hours fixing many of these things ourselves. It is not enjoyable living in a house with so much work to be done. It disrupts our lives having to be available for all the repairs and it takes away from the fun of buying new furniture and decorating etc. We just keep waiting and waiting for things to be complete, We have just begun the warranty process and the person we are dealing with is very organized and we believe all the warranty issues will be resolved in a timely manner unlike the punch list items that have taken far, far too long to resolve. Everyone has been courteous and we think they are doing their best. We don’t think the builder is giving them the resources to get the job done. Our house was not ready for closing. Now that we paid for the house shouldn’t we be on high priority to get the punch list items completed? We are very disappointed. ... More

Beginning with the positive: the onsite construction/project manager Dawnyel was outstanding! She went above my expectations repeatedly and was the one person in the Del Webb-Pulte experience, other than my realtor who was listening to me and anticipating my needs. There’s been a few minor problems with the purchase: lawn problems with drainage and initial set up of sprinklers, but she’s been aware and responsive to my concerns. Made a great recommendation/advice to get my tile grout sealed, which will be a huge benefit when I start living there. She listened respectfully when I was rushed with the closing process, and I needed to be heard. She and Deborah from the Title company understood my issue. The home itself is lovely. I’ve not been able to move in yet, as life has kept me in California longer than anticipated; however, I was never going to be a quick move in. The negative: my Pulte’s sales person, Brian, was terrific in working with me to select and buy the home. I was a cash purchase. I gave my deposit and signed the agreement and was told escrow would be 30-40 days. I was flying back to California on a Saturday. The day prior I asked if I needed to stay for anything. Brian said no that closing would take awhile. Two days home and I get a call that the house was closing in 7 days and house inspection would have to be done and a lot of paperwork and I was told by a woman, Nickie??? - I forget now that 3 days after closing all electricity and water would be turned off and I would need to set up those accounts. When I stated to Brian that I needed more time, he dismissed that saying they could close immediately as per contract. I panicked, having nightmares that I couldn’t get it all done. If I didn’t get water, all the Lanscaping would die, though the sprinklers and drainage is wrong and that’s happening anyway. If I didn’t get electricity in time, my house would be destroyed by costly black mold as the a/c wouldn’t be on. I needed to find insurance and Brian said I didn’t need to worry about that and that the house would be fine for a time without insurance. I explained that I had lost my home to fire during renovations and it was uninsured because it was over a 100 years old and new wiring throughout the house hadn’t been finalized yet, so $250k in renovation costs lost and a gutting of my finances as my home in California was a planned investment. Brian didn’t budge. After a few days, realized that the contract I signed said 30-40 days escrow and I refused to allow myself to be railroaded and bullied just to meet Pulte’s monthly sales quota. My realtor and a local friend did the inspection for me. My friend received the keys. My prior property had all been inherited and this was finally a home I was buying and I never got the “welcome home” ceremony, I barely have been spoken to civilly by Pulte’s sales since I didn’t let the sale finalize in 7 days from my deposit. I’m glad I stood up for myself, but I shouldn’t have had to do so. Back to positive: my one truly positive impression of Pulte’s was and is Dawnyel. She made me feel like she truly cared about me being happy in my home. I held off doing this survey as I was so upset still when I got this that I didn’t trust my ability to be civil. Sorry for the delay. ... More

Over all we have been very pleased with the build & purchase of our new home.