Del Webb Reviews in Ocala, FL

My field manager was fantastic until she quit abruptly on the day of walk through and left me hanging. Due to holidays another field manager was not assigned for 2 weeks. Since it was the holiday the warranty office was short staffed. The issues and repairs that should have been taken care of before closing was not handled for over 30+ days. Stone Creek has beautiful landscaping every where except the Nottingham retention area where my home backs up to a muddy retention area. Yes I knew I was buying on a retention area, but I was assured they would do a better job at the beatification of the area. Its a muddy mess that has garbage flying around. I watched 3 men from the lawn company sit out there for hours and never bothered to pick up one piece of garbage. My salesman was good, the field manager was awesome until she quit, the follow up was ok, the title company needs help with communication of trusts, the insurance company is very slow to follow up with obtaining a policy, the quality of construction for the value is phenomenal. The neighbors are fantastic! You asked for a review... this was my experience. ... More

I enjoyed working with the sales department. Working with the field managers can be trying as they like telling and not listening.

Good selection of models. Good communication from purchase through warranty work. Jacob was very good at keeping us updated with information and photos. He was accomodating to our requests to visit with some after market vendors prior to closing. Angie checked in out us and our progress. Nikki was so very helpful and patient on our selection day. Getting options in advance was very helpful. Your new selections available in January were what helped make our decision. We wanted the space but not a second floor. The issues we have found after closing so far has been fixed to our satisfaction and in a very timely manner. Some of these things should have been correct the first time around , but Debbie has been very responsive in getting things made right. ... More

Nothing significant, other than the home seems to be well constructed with quality appliances. However, there are some annoying oversights, design flaws, and minor workmanship glitches that prevented me from assigning a 5 star rating for quality and value.

Overall, we are happy with our house. The purchase went smoothly, our salesperson, Angelia, was extremely helpful. Nikki was a great help with picking out our interior options. Our field manager, Josh, kept us calm during the building process and was great during the walk throughs. We had a few minor issues, but all were addressed quickly and to our satisfaction. We had looked at many other communities and builders before deciding to buy here. We feel that our house is a good value.

I would recommend to other buyers

He went out of his way to be certain all our last minute issues were handled.

Since purchasing in May the plumber has been trying to clear a clogged drain and subsequent back up. Raw sewage in the shower! We had to leave for a couple of months and The third clean out Was done in our absence. We Return in three weeks. Hopefully it’s fixed this time. Matt at customer service has been responsive but that doesn’t make the nasty experience a nice thing.

Use Darren as sales and Gordon as project manager.

Overall really good experience, I did not care for the Edmonton options for power windows. Maybe I did not understand, but I assumed it was power for any blinds, but it was very proprietary. It also seemed like the doorbell camera system lacked some basic functionality. The fire alarms went off at 3am, two separate times. So the electronic components need work. The only thing I would like more from Pulte was the kitchen island was cut in two pieces and the patterns do not look natural. We noticed on the model, the the island was a single piece, and we were very disappointed with what is beautiful granite, is now something less. Finally, the two types of grass seems tacky. They grow at different rates and just adds to maintenance for homeowner. Also, the St Augustine grass had numerous dead squares when we moved in. We have yet to figure out how to restore it. Hate to sound negative, as much of the process was very good. These are some items I felt were significant to identify. ... More

We did not receive our house in clean condition. All other issues have been resolved or in the process of being taken care of.

The sales did not understand are needs. 3 things I did want not to be on a hill which you could not tell when bought. No room for pool was not told. Woods on otherwise of golf course were going to be tore down for homes.

Overall good experience. Crazy high price increases due to pandemic, but we had to buy. Del Webb and Pulte were great to work with, our Construction PM was excellent even with all the delays, all was communicated effectively.

You need to ask questions as to what you would like in your new home. Make a list of the items you prefer and ask if those items are included. If not, can Dell Webb/Pulte add them as options to the home? Some things are too costly to add after the home is completed.

We enjoy your new home.

Other then the length of time to build the house the entire process was great. The quality is top notch and the value of my home should only increase with time. My relationship with the builder's team was very good throughout the whole process.

Darren our salesman was awesome

Overall Home Buying Experience was excellent. The home (Mystique), local sales consultant (Lynn P.) and home build manager (Mike R.) were outstanding.

Several repairs to our brand new home have been required, each request has been fulfilled in a timely manner.

F Dieguez attention to detail was outstanding and he followed up on all problems left by workers great job frank

Beautiful home, well built to a point, but watch out for the missing details. Still finding and dealing with some sloppy workmanship issues that should not exist. The good news is that most are being addressed, slowly, but it is a never-ending process finding things that should have just been done right the first time.

We had an independent house inspector do the inspection before the sheetrock got installed and the final inspection. It was the best insurance we ever purchased. His inspections showed that the quality of construction was good and he tagged everything that needed to be repaired prior to closing. We had three different construction PM's during the building process. All of them seemed competent and easy to work with. Our inspector will also do the 1 year warranty walkthrough when it comes time for that.

Homes are handled with care but like life, we make mistakes. Look over carefully and voice your concerns so they can make them right.

Am very happy two major thing so far need to repair like front door kitchen hood under mounting light cabinets was poorly in stall I. Feel they can do a. Better job Value home is good Gordon is a. Very good. Product manager he very knowledgeable very happy with him our walk though is very enjoyable he see things and point it out to repairs Very excellent builder. They. Are on top of things when work Oder is put in to repair

Read the purchase agreement thoroughly. Make sure you understand what is included and what is not. Ask about additional expenses such as lawn care, lawn pest control, home pest control, and termite control. Understand what type of sod you are receiving. Do a complete inspection at walk through and make sure every issue is documented. Do not sign off on any issue before it is corrected. If you do your due diligence, then it will be a smoother and less stressful experience. Overall we are pleased with the process.