Del Webb Reviews in Orlando, FL

Our salesperson promised all sorts of after the sales support but then got transferred to a different development and pretty much ghosted us. Our project manager seemed pretty good at the beginning, then started neglecting more and more as we got closer to our move in date. there were still a handful of things that should have been easy enough for him to take care of shortly before or soon after our move in that just didn't get done before he stopped answering our calls or responding to our texts. The house is very nice, but there are a couple of places where the workmanship just missed the mark. ... More

Check into the smallest of details and leave no door unopened. Walk slowly and review, review, and review. Then when you are satisfied, sign on the dotted line.

I was very excited to own a quality built Pulte home,but Pulte did not deliver. I would recommend getting an independent inspector before closing. The quality control was poor. The list of issues was given to the project manager one week before closing but did not get completed before closing. They have assured me they will fix all the problems when I return to Florida in the fall. I would like this to end up being a great experience.

Tried to build too many homes at the same time and quality, especially fit and finish, suffered, causing lots of post close issues that we are still dealing with. I would look for a development that is slow rolling their build process to help ensure a good product is produced.

HOA not responsive . No idea when amenity center will be teady

Our home was a Contour model. We were scheduled to move in on late September but due to someone in the Pulte Land group we were delayed six weeks and had to stay in three separate Airbnb's at our expense. No one in Pulte would take any responsibility and offer us an compensation. When we finally moved in we noticed that there were large numbers of paint drips throughout the home that had to be scraped off the floor. Plus the base boards needed paint touch ups in every room. The closets were still full of large spiders and we had to spray everywhere and sweep out the webs. There were some scratches on the shower door and mirror that we missed during final inspections. Plus we had missed a small scratch in an appliance door as well. So overall we were still happy to have finally moved in and were out of lengthy temporary housing finally but we were not impressed that the painters had made such a mess and really did not do the level of quality that they could do if they had taken their time. ... More

Buying this home is as stressful. You have to make lifetime decisions quickly without the ability to make any changes to your home after you sign. Once you go to the design center some things make more sense. Your sales consultant doesn’t know everything. Nor does the design team know what you are an actually buying as well. They don’t really know what the house gets with purchase. The build was overwhelming at times. I felt like we were babysitting our construction manager and all the trades. We became the annoying buyers, but we felt our brand new home should be almost perfect. We hired an inspector for two inspections and I would never have thought he would have found as many issues as he had. We had problems with our a/c they promised us it was corrected, three hours after our closing we had no a/c for three days, in August!! Synergy is awful we had to reach out to them to get our items we purchased. I feel we should have received a higher quality build than we had. ... More

Lots of either unfinished or wrongly performed items plus rushed to closing

Take your time since the process is long

If you are looking for a personal touch …this is not a custom builder. They have several properties being built at the same time so you are one of many waiting in line to have issues resolved

The details were I would receive weekly updates on the construction of my home. In the 1yr it took to build my home 52 weeks I received 9 updates. And i received 9 updates because it was me who contacted the project manager via text or e mail got an update. And know 2 months after closing I still have difficulty connecting with project managers or supervisors on specifics that need correction. Totally unacceptable

overall house is nice and an excellent floor plan. Quite disappointed in the LACK of craftsmanship and attention to details especially given the high price we paid for this home. Likewise, the warranty people have not been responsive to our calls and emails in a timely manner. The community is great, and people are very friendly. We feel welcome here.

Stay on top of your GC

The buying experience was mixed. There were definitely some great points, but unfortunately some not so great points as well. The salesperson, Aaron was great! However, the build quality left a little to be desired. This is our second home we built with this company within a year and half time. While the majority of the work is good, we were led to believe everything would be fixed before we moved in. That wasn't the case - we still have outstanding issues that haven't been resolved. I've been told they are working on them, but they are not fixed. We've had multiple issues addressed since we've moved in, that were not within the scope of things we identified before we moved in. I believe the builder to be a good one, but some of the subcontractors they hire, really don't do a good job. I would say, if you choose to have a home built by this builder, stay on top of them and use a home inspection company to help identify issues before you move in. ... More

Sales was wonderful - Design Center was great, however they are unaware the products that get ordered do not work with the home. Work was being completed as we were closing and beyond closing. Title company was fair at best and the warranty department is unresponsive in the sense of getting things done. Still working on major issues from day 1 and now we are at day 60. Recommended someone to purchase within the same community at the beginning of the process, but not sure I would do it again. Very disappointed more with the unresponsiveness and messy workmanship than with the product.

It has been not pleasant with some of the issues Kitchen appliances Sod lawn

Several problems, mostly cosmetic, still awaiting resolution.

At least 7 punch list items remain outstanding 2 and a half months after closing. Promised a small amount of paint for every color used (unfulfilled).

Customer service is lacking in too many operational areas. Who is im charge, supervising operations??

Lots of surprise cost that are NOT included and NOT disclosed until you are in home. Once you close you will never hear from anyone. Warranty issues left for months...still waiting! Wrong info and no one will take responsibility. Original Sales Gal was great and then moved.....

Quality control definitely needs to be improved. I became the defacto project manager inspecting the house and identifying all of the issues needed to be corrected. I closed on the house even though the refrigerator needed to be replaced, the sink was defective, and the rear lawn was partially dead. Multiple instances of paint were left all over the floor (that were addressed prior to close). However, the kitchen shelves were not cleaned nor were the top of the windows. After previously building four homes, it was obvious to me that the entire construction staff rushes to get the job done without proper time, oversight and attention to quality. ... More

Make sure everything is done before closing.

No flexibility in home design and choice of options. Rushes you and forces you to closing even though home is not completed to your satisfaction.

The home is average quality, nothing like you think you would get for the price. The warranty process after you move in is slow and antiquated for such a large company.

I feel the quality of the finished product is less than the ideal presented in the sales office. Lots of little issues left to be taken care of. I believe this is due to the number of homes the construction manager, who did his best, has to handle. Also, very few union people on the job which is reflected in the issues. All that being said, we are in the house and enjoying it and the neighborhood. IMO many of the issues that arose during construction could have been avoided if the construction manager had fewer homes to manage.