Del Webb Reviews in Orlando, FL

As a very recent closing home receipent I smile with joy everyday as I slide my new keys in the lock. Knowing that my home is exactly what I wanted-size, configuration, price, builder with a solid reputation and employees who go the extra mile. Satisfaction is the word you hear used so often in discussions with the building team nothing less, happy homeowner are tĥe goals to achieve. These are not cookie cutter styles instead as individualized as the proud owners themselves. When you dream all your life to live with those you love in a home and community that you deserve come visit us. We won't disappoint you now or years down the road we know it and you could too. das the proud ... More

The experience has been horrible. Lied to by the sales office. No communication within the organization. The house is a mess with needed repairs and can’t nobody to fix anything. DO NOT BUY A HOUSE HERE!!!

I like the after care that is provided, the extra warranty on appliances is great, The quality of workmanship in the home is great. A great place to live and call home.

Both Jake and Oliver have been attentive to the concerns to complete the finishes in my home to the Pulte building standards. I'm very glad I picked Del Webb Sunbridge for my home.

Professional, quick responses to our needs and questions. Helpful with the step by step process. The floor plans are well designed and options to upgrade are the best. We looked at all the completion and DelWebb/Pulte is the best!

First and foremost I commend Kailey she is the sales representative who assisted me the 2nd and 3rd time I visited delwebb sunbridge. Her service/care very exceptional. She is approachable, friendly, dedicated, sincere and a very kind heart helping clients. She guided and assisted me from the very start of the buying process until the closing date. She gives me updates, I can text her anytime even at night and on weekends she is always available to attend my needs and she tried her very best to attend and answer all my questions and took actions in all my requests. I can't thank her enough how grateful I am that she is one of the people who helped me to fulfill my wish/dream to buy and own a house. She encouraged me how to get resources which i almost gave up my goal to buy a house but because of her i was determined to fulfill my dream to be a homeowner. Thank you so much Kailey. After 18 years I've renting an apartment & you helped me to attain one of my dreams to become true. I highly recommend Kailey she is the best representative ever. Bravo Kailey. A million thanks to you whatever you did to me had a great impact in my life now it changed my life 360 degrees bec I'm already a homeowner at last. ... More

At least 7 punch list items remain outstanding 2 and a half months after closing. Promised a small amount of paint for every color used (unfulfilled).

We have experienced the negative effects of the communication gaps between the various silos within the Pulte organization, their overwhelming focus, with the expense to customer service, of ‘making the numbers’, and how their staff is incentivized. This, they’re follow through , and the construction mgmt team telling clients what they want to hear vs. creating ‘action plans’ for outstanding issues has us questioning ‘what are Pulte standards?’. Thus feeding into the trust issues. Multiple announced closing dates that are canceled at the last minute, construction mgrs that seemed overwhelmed with their work load, expressing desires and promises to be helpful but unable able (or unwilling) to follow up or through with their promises contributes to the lack of trust, and ultimately disappointment. Fully understand the needs of a business to make a profit, but this over emphasis leads ultimately to longer term problems both cultural and economic. More insight into customer service, and monitoring the same on senior manager’s ‘dashboard’s’ needs to take place in my opinion. ... More

We are extremely delighted with the overall experience with Pulte and the Del Webb Sunbridge team! Kialey our sales consultant, Darren our build manager and everyone else on the team made the hole process a pleasure, which is much much better than our past experience with Shoma 25 years ago!

Great job! Thank you Brian Lovin our builder and Andrea Harrold our realtor

Many promised dates and times were missed when it came to closing and fixing items found during the inspection. Not all items identified for repair were addressed before close and they still have not been fixed, there has been no follow-up by the builder. The day we closed the moved the construction manager to another new-build community and we appear to have been forgotten. I love the community,

Danny, our Construction Project Manager was a true professional. He was on top of every phase of the construction of our villa and was inconstant communication on the status of the construction. We met with him in person several times during the construction phase and remotely when it not possible to meet in person. He delivered on every commitment made to us and when "over and above" to make sure our needs were met. Danny is a true professional who takes great pride in the craftsmanship of the Pulte home he manages. Pulte should be very proud to have such a dedicated and passionate professional. ... More

The best help we received was from Brenan our construction manager and especially Andrea our sales associate! She has been great! and always helpful! I would rate her continuing support as a A+++

This was so very exciting from the very beginning. Working with Pulte representatives Rachel and Cory was the best experience you could hope for. Working together picking out the options for the home was such a pleasure with these folks. They treat you like you are family and that there’s nothing more important than you are to them. Communications are exceptional. And then there’s the construction. Oh how exciting this is to see your dream home being built piece by piece week after week until it’s completion. Danny the site supervisor has just got to be one of the nicest guys on the planet. He addresses any concerns you have immediately and although I have now closed on my beautiful home he continues to check in. Wow where else can you get a relationship like that??!! These people are now my friends and I am grateful. I can’t thank Pulte enough for having all these fabulous people working for them that treat us so fantastically wonderful. Again, what a great experience!!! Thank you so very much. ... More

Don’t close escrow until all things in your home are up to standard. Once you close, they seem to forget about you. They keep building new houses, but don’t come correct/fix things in homes already completed.

Good experience, people are wonderful

Started out very shaky, but in the end I was somewhat happy although I end up spending $30k more than originally quoted due to time delays. Maybe it was the joy of seeing the end of the project.

Our construction manager was amazing. I give a 5 star review to him.he was attentive, personable, and very hard working.

The buying process ran smoothly. The interaction with Pulte’s personnel was pretty good from the sales person to the last builder. Some minor issues are still pending, but they are working on them. We are very satisfied with the house in general.

The builder has been really nice in trying to remedy all issues

Nice home .took a long time to get here.

Seemless buying experience. Builder was under a lot of pressure from home owners given the material and personnel shortgages. Overall given the circumstances, quality home with long term value.

Buying a Pulte home, more than three-quarters of a million dollars, was and continues to be the worst experience we have had in purchasing a new home. The workmanship is absolutely sub-par and they have had to do many things multiple times over, like tile work, 3+ times now. We heard lots of excuses for the poor workmanship and still battling to get things fixed today. Promises of getting things fixed prior our closing were never done yet we were pressured into closing. Brian told us everything would be done and he would continue to follow up with us for 30 days after closing to make sure they did get done. I think we got about 2 days and then he ghosted us and never responded to us again. The pavers both in the front and lanai look terrible and are not anywhere near level. They have 'fixed' them twice on the lanai and they are still not level. Our patio furniture sits at a slant. In addition, due to the rain, we had lots of soil run off and the backyard has holes and dips in it. This we were also promised would be corrected. Cabinetry paint is horrible and our wine cabinet is cracked. The blinds for our sliding glass door were not installed correctly and the drywall is damaged. Two blinds in our bedroom don't open and close correctly. The list goes on and on. I met with Oliver on the 21st of December. He took pictures and made notes, didn't want a copy of my list. Since then, we've had the electrician come out for 2 outlets that didn't work, 1 outlet that was behind drywall, and a sporadic light outage in the master closet. Tile folks are due out today, Jan 13th, but haven't showed up yet. Very poor grout work and several tiles damaged. We had 3 grout companies come out to seal our grout and none of them will do it, due to how bad the grout is. Every time I ask Oliver about everything else on our list, he tells me nothing has been done. What do we need to do to get this done? It's ridiculous. Working with Pulte loan servicing was an absolute nightmare. We were at the point of feeling harassed. Asking us for the same documents over and over again after we sent them several times. After months of this, we finally was assigned a new person, Bonnie, who was wonderful to work with. Working with Pulte Mortgage was also a terrible experience, they couldn't give us a time to come in, so instead we were on standby for a call. The call came, we went and waited an hour in a room. The gal who did the paperwork, quickly went thru it like she couldn't be bothered, and by the time she was done, we missed the deadline for our wire transfer. This was a Friday, so needless to say, we walked out without our keys. Had to wait until Monday, so had to reschedule our movers last minute. Didn't even get the special Pulte key. All in all, this process has and continues to be very stressful. Appears most of our neighbors are having the same issues. It's very heartbreaking thinking this is your forever home and really it's been a nightmare. It's like being sold the model home and then nothing can even compare. ... More

- From the time of purchase to move-in day, I felt confident that I was going to live in a very good community in a very well done home. - The quality of the materials used in the construction of the house are top quality and the value is adjusted to our possibilities. - - Communication with the construction team was very fluid and friendly at all times, they corrected the details that were presented at the required time. - The quality of construction, the materials used, the technique applied is of very good quality, so I highly recommend this builder.

Still waiting for repairs found immediatly after closing