Del Webb Reviews in Orlando, FL

I closed on my house on May 20, 2022. The process has been pretty bad considering the fact that I didn’t move in until June 15, because the house had not been completed, there’s still issues with my home that I’ve not been fulfilled the house was never clean, Their still issues with screens paint on the floor, and so on. I was promised that all of it would be completed it never did there’s issues with the patio door, the whole experience has been a very bad one, the folks at the HOA office, are very unpleasant, And that’s just for starters I can go on and on and on but what’s the point nothing is gonna get fixed you get the feeling it is what it is. ... More

Lisa in the Sales office at the development site was very helpful - supportive and quick to respond to questions. Courtney in the Design center was great - attentive, knowledgeable, and helpful. Pulte Loan process was laborious, and information requested was far beyond anything any other builder has requested. Construction Manager (CM) was forced by corporate schedule to build too fast and close too quickly - no real chance to address all of the issues discovered at the walk-through conducted before closing. Multiple workmanship and material issues, including carpet, tile, and paint, and ALL trim work throughout the entire house was poorly installed and has defects. Very poor site cleaning maintenance, including beer cans inside of cabinets. These items aren't necessarily the CM's fault - no proper time allowed by corporate schedule to conduct quality checks by other CMs prior to closing, leading to a lot of problems. Even worse, no mention was ever made of quality checks during the build, which was unheard of to us - all previous builders conducted multiple checks during the build process to find and correct mistakes in material or craftsmanship even prior to closing. Warranty Dept. has been slow to respond, and pushed back on many matters instead of taking the proper philosophy of "If I paid so much for a new home, would I be satisfied with the quality?". Understaffed, and overwhelmed by many items that never should have been "warranty" items to begin with - they are having to correct basic initial build issues in many cases. Overall, if we were to be honest with anyone about whether to buy a home here or anywhere else through Pulte, we would discourage them unless they absolutely had to buy in a specific location. Pulte standards are far below any other builder we have dealt with in the past 20 years (4 others) in regards to quality. They claim to have 60 years of experience, but I have not seen any reason to believe they have learned "best practices" and incorporated them into their build process to assist what they claim are so many "new and/or inexperienced" managers and craftsmen. ... More

Potential to deliver a quality experience is there, but unfortunately it is not achieved

If something could go wrong, it did go wrong with our home build. It feels like they are building too fast with no quality checks. Our project manager was friendly but dropped the ball so many times. How anyone can be a project manager and not be organized is ridiculous. We live locally and would check on the home once a week. We found issues every single time we looked. Small issues can be overlooked but we have been in the home a little over a month and we have major issues. Pool leaks (using a contractor being used by Del Webb), roof issues (may need to be redone), missing part on a furnace (that our project manager knew about and never let us know) and we've been through 2 microwaves. Building a home requires attention to details and that was absolutely not done for our home. I felt like I had to project manage it myself, which I assume most people would not be able to do. We love the neighborhood but our home build was very stressful. They told us a closing date, which we knew could never be met. We pushed back to move it out 3 weeks. Even then, we didn't close on time. Issues have been dealt with professionally and our warranty rep has been extremely helpful. It puts him in an awkward position helping us on things that should have been done prior to closing. We did have an independent inspector and he found a lot. I recommend our neighborhood but I can't give the builders a positive review. ... More

We were so excited at the beginning of our journey when we discovered the future community of Del Webb Oasis a boutique community of 422 Homes in a 55 plus active adult community. We waited for phase 3. The beginning of the buying process was as expected for new construction. I was a bit shocked of how the price of the house is marketed at one starting price but that doesn't include the premium you'll pay for the lot. We were still hopeful that the location and expected quality of the house construction would be worth it to spend over a million for our new home. We loved the floorplan we chose and the options to expand the garage and gathering room. We found some of the design options very limiting but we worked around them. We felt good about our choices within the constraints. In hind site and for any future buyer limit your upgrades. I say this because you are just wasting your money and increasing the cost of your home that your property taxes will be based on. These are my regrets because of how bad the workmanship, quality and materials. Expect your new home to be dirty from the trades. I found grout everywhere it shouldn't be, paint everywhere especially on the new floors and layers of dust everywhere. Issues we pointed out on our pre drywall inspection were ignored and these issues not being resolved created more problems. The concept of do it right the first time is not the Pulte process. It is build the house as fast as you can, compromise on quality and give no consideration to workmanship. We saw trades in the dark fixing twisted, crooked framing. Electrical boxes installed crooked that once drywall was applied they are crooked today. I would say the worst is the interior painting. It's either oversprayed or not painted enough. You can tell it was done by an amateur not a professional. Not prepped properly, or masked properly. The drywall and then orange peel textured walls have no consistency. The walls are crooked and it's most obvious where the walls and ceilings meet. The wood door frames were not cut properly. The upgraded 8ft.doors were not even painted. The poor quality was covered up by any means especially on the outside stucco. Do not opt for the outside kitchen ours was and is a disaster. The only promising element or so I thought was our kitchen. The day after we closed escrow, we noticed water coming up from underneath the flooring. We had a water leak from a careless installation of the dishwasher. Because a hose was not tighten properly a slow drip of water that went unnoticed for weeks ruined our kitchen lower cabinets. The base of the cabinets wicked the water and created mold. This has been a complete nightmare. This is my third new construction home. Some touch up sure, is to be expected but not on the scale of this experience. So disappointed in Pulte Homes. If I had to do it all over again, I wouldn't. Worst experience of my life! ... More

Everything was rushed to get us to close on Pulte's timeline. The workmanship was not good and the follow-up/warranty process is the same. Unfortunately there is no one to speak to who has the ultimate power to help us with the issues we are having

MY HUSBAND AND I HAVE BUILT 4 HOMES IN OUR LIFETIME AND ALL WERE 2 TO 3 TIMES LARGER THAN THIS LAST AND FINAL ONE FOR US. WORST EXPERIENCE OF OUR LIVES AND THE WORKMANSHIP AND THE DIRTY MESS LEFT FOR US WAS TREMENDOUS!! WE NOW HAVE TO DEAL WITH THE WARRENTY COMPANY AND PEOPLE COMING BACK FOR SOME REPAIRS AND TELLING US OTHER THINGS NOT DONE WELL ARE ACCEPTIBLE TO PULTE HOMES. SHAME ON ALL OF YOU FOR TAKING ADVANTAGE OF US AND SO MANY OTHERS. SOME HAD TO BE BRIBED TO BUY THEIR HOMES BY THROWING IN A GOLF CART. WE JUST ASKED FOR THINGS TO BE DONE RIGHT. WE PAID FULL CASH FOR OUR HOME AND WANTED TO PULL OUT OF THE DEAL ALL TOGETHER TWO DAYS BEFORE CLOSING. WE ARE STILL WAITING FOR OUR REPAIRS AND VERY STESSED OVER THE WHOLE PROCESS. I WOULD BE WILLING TO TALK TO ANYONE ABOUT THIS AND MAYBE I WON'T HAVE TO FIGHT SO HARD TO HAVE THINGS DONE RIGHT. AT THIS TIME I WILL NEVER RECOMMEND PULTE HOMES TO ANYONE WITHOUT WARNING FIRST. ... More

We have experienced the negative effects of the communication gaps between the various silos within the Pulte organization, their overwhelming focus, with the expense to customer service, of ‘making the numbers’, and how their staff is incentivized. This, they’re follow through , and the construction mgmt team telling clients what they want to hear vs. creating ‘action plans’ for outstanding issues has us questioning ‘what are Pulte standards?’. Thus feeding into the trust issues. Multiple announced closing dates that are canceled at the last minute, construction mgrs that seemed overwhelmed with their work load, expressing desires and promises to be helpful but unable able (or unwilling) to follow up or through with their promises contributes to the lack of trust, and ultimately disappointment. Fully understand the needs of a business to make a profit, but this over emphasis leads ultimately to longer term problems both cultural and economic. More insight into customer service, and monitoring the same on senior manager’s ‘dashboard’s’ needs to take place in my opinion. ... More

We love our home's floor plan, but the attention to detail really shows a lack of worker oversight when it comes to craftsmanship. We have lived in the home for about eight weeks and have a list of nearly forty issues. About seven of the issues have been corrected, and I corrected about half of them. Del Webb has been very slow to address issues and get them corrected. My advice would be for a new buyer to stand their ground and not to close escrow until the home is finished to their liking. At this point, I would not be able to recommend a Del Webb home to a friend. Del Webb has a great concept, but poor follow through. Perhaps my opinion will change in the future, if it doesn't take Del Webb forever to correct our issues. ... More

Shane the Forman on our house - nice guy, doesn't demand quality workmanship. Hire a independent inspector. You cannot assume that contractor has your back. We have many warranty items. Don't close until home is perfect.

house was not finished at closing ,punch list was partially done and then moved to warranty......good luck :(

The quality of work done by the tradesmen working on the homes in the Del Webb Sunbridge community are below average. It is difficult to get repairs or missed work completed after you close. I am not confident that I have a quality built home, I thought Pulte would be different but they have proven to be like all other mid-range builders; their multi-step build process did not add to the quality of the build. You can expect a punch list of things to work on after any build, but Pulte's after closing repair list is extensive and takes the joy of having bought a new home away from the homebuyer. I hope that they can turn it around and if they do through quality customer service, I'll write an updated review. ... More

Poor communication and poor construction

The home is valued at 510k, but looks more like a 200k home, due to poor workmanship and pride in doing a good job. Things are not centered, paint and caulk are all over the tiles, parts are missing from an appliance, and level 5 shelving is not properly hung, so the shelves are not level, and the huge quartz countertop is not aligned properly. Also, the tub has a chip because a trade person was observed using a step ladder in it. Not a good experience with a builder who has built many communities! The warranty department is supposed to work with us.

Slow or no response to minor issues. Multiple emails sent with zero response. Seems like once they have your money, you cease to exist.

The sales staff and our construction manager were very nice. Unfortunately Pulte understaffs their construction managers and warranty staff which makes their response time very slow or not at all. The quality of materials and the quality of workmanship of our house is the absolute WORST out of the 4 new construction houses we have had built over the last 40 years. Crooked walls, poor paint quality, cheap quality fixtures.......the list goes on and on.

The process was beyond frustrating. The walkthrough was scheduled before the property was even remotely ready to be shown. Many items were identified that needed to be addressed. To date all items have not been corrected. The home was dirty - foot prints on counters, windows not washed, floors not swept or washed… it is unbelievable the way the property was turned over. There are still issues with damaged walls, bulging tiles and painting needing to be done. I would not recommend anyone to purchase here. There was not enough attention paid to detail. The quality of the work is beyond poor. We signed off to move in believing that there would be immediate follow up. That was a poor decision. ... More

Very disappointed in the quality of work, and lack of attention to detail! From numerous defects in the baseboards, door frames, unlevel pedestal sink, unlevel window frame in dining area, unlevel towel bar, toilet not centered on wall NX as a result the toilet paper holder is too close to toilet, seam in the island counter top scratches on the cabinets, front door and garage entry door doesn’t seal, threshold from garage to hallway dented, sliding glass door doesn’t seal allowing insects and other pests entry into the home, scratches and glue showing through on hardwood flooring, uneven refrigerator doors, corner of granite black spark in bathroom corner chipped off, sliding door very difficult to open and close, caulk missing around toilet and floor in 3 of 4 toilets missing, texture overspray from walls on door frames! And this is only a partial list of items that need attention. Sparse landscaping with dead grass in abundance. For an 800k plus house, I would expect a better appearance overall! Pulte’s reputation versus what has been delivered has been beyond disappointing, and our expectations have not been met nor has Pulte delivered a quality product. I would not recommend a Pulte home at the time! ... More

Buyer beware. Rushed into closing before house was ready. Taking forever to get issues addressed. Construction pushes off issues to warranty. Warranty team overloaded and unresponsive to certain problems.

We had 3 field managers in a span of 6 weeks. We did a walk through a week before closing and when we closed nothing had been done and the place was filthy. Also, after nearly two months since closing we are waiting for the any items from our punch list to be addressed.

So many issues with this build it was a total overall terrible experience. Construction quality was way below our expectations for a Del web product. Familiar with Del Web construction in the northeast. No comparison. Their was problems with every aspect of the home from windows, cabinetry, flooring, counter tops, appliances, framing, the list goes on and on. Project management was terrible. The only thing that saved this house in the end was the arrival of new project managers Shan and Clay. They really had to clean up a mess. Thanks for their help. Still trying to correct some unresolved problems since closing. Not having a lot of luck. In closing, customer service or upper management never reached out to us during this build. So upset at various points, we had to contact them. One of the worst experiences of our life. Feel sorry for future customers in this overpriced market. ... More

One of the worst home-building experiences. Overpromised and underdelivered. Poor workmanship, missing items, and horrible communication.

Very disappointed.. Had a Pulte home in California , workmanship was beat, unlike the new Sunbridge community in St. Cloud

See above I should have Pulte Pay for the electric bill “they” left lights inn and doors open for 3 daysxNever gave me the Garage opener Today 24 May building discrepancies still not addressed Although Aaro was given credit as my sales rep, I never met him He never introduced himself to me Customer card is a JOKE Answering machine message states you called after hours Itvwas 2:00pm on Friday After 20 calls and transfers back to same message I gave up Had to wait until Monday to get Customer Service!! I’ll stop here.

This was supposed to be our forever home that we built from a distance. Huge mistake. The workmanship is shoddy and Del Webb only cares about throwing up houses as fast as possible. We have built homes with other builders and none ever came near to the disappointment and headache that is a Del Webb home.