
Del Webb Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Del Webb.
Read all 312 verified reviews from homeowners that built a new home with Del Webb in the Orlando area. Orlando homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Orlando Area
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Customer Reviews
Pulte not living up to their reputation and promises and commitment
- Donald O.
- Verified HomeBuyer
- February 10, 2022
- Saint Cloud, FL
Buyer Beware!!! Very disappointed in whole process.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poorly managed with too many issues.
- Steven B.
- Verified HomeBuyer
- November 22, 2023
- Saint Cloud, FL
If the construction team worked as hard at insuring a quality build as they did in pumping up their evaluation survey things would be much better. We are here over a month and still do not have the ability to utilize the entire home, garage is full of items that are pending move in as well as storage here in Orlando and south Florida. Neighboring construction seems to be disastrous with work being done second and third times and no signs of construction managers. Outhouses line the streets, trash regularly thrown around and the street is packed with mud. Its seems unusual to install ...
Del Webb responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ^AF ...
Total Score 1
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Owners
- Anonymous
- Verified HomeBuyer
- September 27, 2023
- Winter Garden, FL
House was not properly cleaned before closing. Closing was postponed several times and we were not able to move in until about two weeks after closing. Painting required a lot of touch and redoing. Calking quality in bathrooms and other areas was poor and had to be redone. Trim was missing and front door would not propery close. Rear patio was below ground level and flooded. Our original sales lady, the construction manager and warranty manager have been helpful in getting most of the required work finished but there are still outstanding items and issues.
Del Webb responded:
We're disappointed to hear that you are experiencing these issues, but we are glad that our team has been helpful in addressing your concerns. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you. ^AF ...
Total Score 1
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
The phone service
- Eileen F.
- Verified HomeBuyer
- February 07, 2022
- Saint Cloud, FL
Your phone service is the worst. God forbid I need medical help because there is no service here if I need to send a message or talk to a client I need to get in my car and drive. Failed calls are the norm. While you might say it nothing you can do then you should advertise the fact that this is at this time off the grid living with no cable as well. Worst experience ever
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 3
Trustworthiness 3
Value 1
Responsiveness 5
Horrible experience
- Ricardo M.
- Verified HomeBuyer
- November 30, 2024
- Kissimmee, FL
From the beginning it has been nothing but issues and the issues continue. The only helpful person is Isaac the construction project manager who continues to help us because otherwise nothing gets done. The subcontractors are definitely the lowest bidders. Poor tile work, windows that don't work properly, garage door that keeps getting stuck, appliances that don't work properly. Every house has issues, nothing's perfect, but getting them to actually fix them has been horrible. Unresponsive and unreliable.
Del Webb responded:
Hi Ricardo, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 2
Trustworthiness 1
Value 5
Responsiveness 1
Bad customer service bad finishes
- Fabian B.
- Verified HomeBuyer
- July 12, 2022
- Kissimmee, FL
Closed the house on 5/18 with a list of unfinished items. Supervisor wrote the list. Today 6/12/22 no one came or return my messages. Very unhappy with the experience
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
poor workmanship, no attention to detail, or oversight of substandard subcontractors
- Anonymous
- Verified HomeBuyer
- May 18, 2021
- Saint Cloud, FL
From sales meeting to final construction, a very painful experience
Del Webb responded:
We are so sorry to hear that you had a negative experience building your new home and are unhappy with the overall quality. We would like to learn more about your experience so we can address these concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
The lack of craftsmanship in the final product delivered and the team's pride in such poor work.
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Saint Cloud, FL
Don't trust when they say issues will be addressed. They are not, in addition they work to distract you and keep you from uncovering the issues.
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
False advertising and poor customer service
- Anonymous
- Verified HomeBuyer
- August 03, 2024
- Saint Cloud, FL
First we were told we could have a tray ceiling and signed contract as such then told later it could not be done in our model. After foundation was poured we noticed the garage looked small. Learned it was almost 5 feet less wide in the 2 car garage side! That is significant! The paper documents with floorplans had the larger measurements as did the floor plans online! All were incorrect and we learned from a neighbor, they made Del Web aware of this 2 years ago! Additionally, they put a green electrical box on our lot without our knowledge.,They tried to not irrigate the last half of our ...
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
HORRIBLE
- Anonymous
- Verified HomeBuyer
- May 10, 2023
- Saint Cloud, FL
The experience has been horrible. Lied to by the sales office. No communication within the organization. The house is a mess with needed repairs and can’t nobody to fix anything. DO NOT BUY A HOUSE HERE!!!
Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Most awful experience buying a Pulte home.
- Shari K.
- Verified HomeBuyer
- January 13, 2023
- Saint Cloud, FL
Buying a Pulte home, more than three-quarters of a million dollars, was and continues to be the worst experience we have had in purchasing a new home. The workmanship is absolutely sub-par and they have had to do many things multiple times over, like tile work, 3+ times now. We heard lots of excuses for the poor workmanship and still battling to get things fixed today. Promises of getting things fixed prior our closing were never done yet we were pressured into closing. Brian told us everything would be done and he would continue to follow up with us for 30 days after closing to make sure ...
Del Webb responded:
Hi Shari, we are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your concerns and contact information so we can get in touch with you? ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
That the only priority is turnover and not quality. I had an original and initial 52 item punch list that needed attention. It has been 6 weeks since I closed on this new home and there are still issues requiring correction before I move in. Vets beware.
- Angel M.
- Verified HomeBuyer
- April 07, 2022
- Saint Cloud, FL
This was the most exhausting and draining experience I have ever had buying a new home. The initial purchase process went very smooth with the sales person, the design center, the qualifying for the VA e loan and insurance process. Once construction was nearing the end, I attempted to assist the construction team in identifying what items needed attention because they were either, broken, ripped, excess concrete on the carport floor, mismatched paint everywhere, uneven doors, cement stuck to patio door frames, heavily scratched metal range hoods, sloppy paint finish, crooked light switches ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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