Del Webb Reviews in Orlando, FL

The experience has been horrible. Lied to by the sales office. No communication within the organization. The house is a mess with needed repairs and can’t nobody to fix anything. DO NOT BUY A HOUSE HERE!!!

Buying a Pulte home, more than three-quarters of a million dollars, was and continues to be the worst experience we have had in purchasing a new home. The workmanship is absolutely sub-par and they have had to do many things multiple times over, like tile work, 3+ times now. We heard lots of excuses for the poor workmanship and still battling to get things fixed today. Promises of getting things fixed prior our closing were never done yet we were pressured into closing. Brian told us everything would be done and he would continue to follow up with us for 30 days after closing to make sure they did get done. I think we got about 2 days and then he ghosted us and never responded to us again. The pavers both in the front and lanai look terrible and are not anywhere near level. They have 'fixed' them twice on the lanai and they are still not level. Our patio furniture sits at a slant. In addition, due to the rain, we had lots of soil run off and the backyard has holes and dips in it. This we were also promised would be corrected. Cabinetry paint is horrible and our wine cabinet is cracked. The blinds for our sliding glass door were not installed correctly and the drywall is damaged. Two blinds in our bedroom don't open and close correctly. The list goes on and on. I met with Oliver on the 21st of December. He took pictures and made notes, didn't want a copy of my list. Since then, we've had the electrician come out for 2 outlets that didn't work, 1 outlet that was behind drywall, and a sporadic light outage in the master closet. Tile folks are due out today, Jan 13th, but haven't showed up yet. Very poor grout work and several tiles damaged. We had 3 grout companies come out to seal our grout and none of them will do it, due to how bad the grout is. Every time I ask Oliver about everything else on our list, he tells me nothing has been done. What do we need to do to get this done? It's ridiculous. Working with Pulte loan servicing was an absolute nightmare. We were at the point of feeling harassed. Asking us for the same documents over and over again after we sent them several times. After months of this, we finally was assigned a new person, Bonnie, who was wonderful to work with. Working with Pulte Mortgage was also a terrible experience, they couldn't give us a time to come in, so instead we were on standby for a call. The call came, we went and waited an hour in a room. The gal who did the paperwork, quickly went thru it like she couldn't be bothered, and by the time she was done, we missed the deadline for our wire transfer. This was a Friday, so needless to say, we walked out without our keys. Had to wait until Monday, so had to reschedule our movers last minute. Didn't even get the special Pulte key. All in all, this process has and continues to be very stressful. Appears most of our neighbors are having the same issues. It's very heartbreaking thinking this is your forever home and really it's been a nightmare. It's like being sold the model home and then nothing can even compare. ... More

This was the most exhausting and draining experience I have ever had buying a new home. The initial purchase process went very smooth with the sales person, the design center, the qualifying for the VA e loan and insurance process. Once construction was nearing the end, I attempted to assist the construction team in identifying what items needed attention because they were either, broken, ripped, excess concrete on the carport floor, mismatched paint everywhere, uneven doors, cement stuck to patio door frames, heavily scratched metal range hoods, sloppy paint finish, crooked light switches and receptacles, ceramic floor was left stained with grout and required an acid wash, most of the pavers in the lanai had paint residue on them, caulking on the baseboards throughout the house was less than desirable, two garage door panels were mismatched and when they were replaced, one was bent, so now waiting a new door panel be ordered, reinstalled and painted, kitchen cabinets had dings and scratches, nails sticking out inside a kitchen cabinet. I don't recommend that any veterans consider buying a home from this builder. Had I known I would have this experience, I would have kept my previous beautiful home by the lake. The only reason I considered a home here was because of the proximity to the VA Hospital for my recurring visits, I am 100% Permanently Disabled Veteran and it would help me with shorter trips and less pain. Shortly after closing, I went to the house and not even the key to the main door worked and I had to call the closing specialist to help me get access to the house and a locksmith had to be called to resolve the matter. Mounds of ants were waiting for me right at the entrance to the doorway and they were crawling straight into the garage as well. Both of the shower drains were clogged with grout that contractors appeared to have thrown down the drain when grouting the shower floors. A window in one of the bedrooms falls out when you raise it because the frame was not properly shimmed, the sink had a stain that could not be removed and had to be replaced, I had a filthy house delivered to me, so filthy that when I conducted a walk through and checked the toilet seat it had feces under it. So as soon as the major issues are repaired or corrected I'll probably be able to move in while I pay two mortgages. Repairs have picked up this week so we'll see (week 6 after closing) my second mortgage payment is just around the corner...... For now you be the judge.... ... More