Del Webb Reviews in Orlando, FL

In our opinion the field manager is the one who defines the experience of building a home. We were fortunate to have a very professional and motivated field manager (Tom) and that made all the difference. All of our questions and concerns were addressed well before the closing and we are happy new residents.

Cookie cutter homes. Don’t have the ability to make any change after contract is signed. Poor communication between Pulte and my mortgage company during mortgage approval time.

Lisa in the Sales office at the development site was very helpful - supportive and quick to respond to questions. Courtney in the Design center was great - attentive, knowledgeable, and helpful. Pulte Loan process was laborious, and information requested was far beyond anything any other builder has requested. Construction Manager (CM) was forced by corporate schedule to build too fast and close too quickly - no real chance to address all of the issues discovered at the walk-through conducted before closing. Multiple workmanship and material issues, including carpet, tile, and paint, and ALL trim work throughout the entire house was poorly installed and has defects. Very poor site cleaning maintenance, including beer cans inside of cabinets. These items aren't necessarily the CM's fault - no proper time allowed by corporate schedule to conduct quality checks by other CMs prior to closing, leading to a lot of problems. Even worse, no mention was ever made of quality checks during the build, which was unheard of to us - all previous builders conducted multiple checks during the build process to find and correct mistakes in material or craftsmanship even prior to closing. Warranty Dept. has been slow to respond, and pushed back on many matters instead of taking the proper philosophy of "If I paid so much for a new home, would I be satisfied with the quality?". Understaffed, and overwhelmed by many items that never should have been "warranty" items to begin with - they are having to correct basic initial build issues in many cases. Overall, if we were to be honest with anyone about whether to buy a home here or anywhere else through Pulte, we would discourage them unless they absolutely had to buy in a specific location. Pulte standards are far below any other builder we have dealt with in the past 20 years (4 others) in regards to quality. They claim to have 60 years of experience, but I have not seen any reason to believe they have learned "best practices" and incorporated them into their build process to assist what they claim are so many "new and/or inexperienced" managers and craftsmen. ... More

How the house was built and finished. We love our new home

The whole experience was exceptional. Our salesperson, Rob, answered all of our questions until we met Tom, our Builder Supervisor. Tom has excellent communication skills and kept us apprised of potential delays or concerns. Even after we closed, he continued to help us with our home. It was a great experience throughout the process.

Excellent sales professional and project manager

Qwinn was great field manager.

They know what they are doing. They say what they mean and do what they say.

We love our new home and have had a positive experience from start to finish.

Our project manager kept us informed all along the way. The house turned out just as we have hoped. Thanks for everything.

Although my sales lady Lisa & site manager David were terrific but unfortunately I was quite dissatisfied with multiple employees I turned to for assistance on correcting that our home & a neighbor’s mortgage were recorded on our property. We closed on 12/17/2020 & Our home was not successfully recorded until 2/2/2021. I would like to discuss these 2 issues (water bill & recording deed with the appropriate senior official. Obviously, I cannot recommend the otherwise well done closing because the deed was not recorded & I had to find out it wasn’t recorded myself.

Loved to work with Favid. He kept me in the loop the whole time and I could tell he cared about the job he was doing. I was very lucky. Love working with Bob in Sales. He helped me to get yo my dream home.

The building manager was very responsive and helpful during the building process.

The community and what it offers are exciting.

We are very happy to Call Del Webb Home!

Overall experience including buying and the friendly staff was outstanding. The builders was very knowledgeable and helpful in every detail while the home was constructed. I would highly recommend this builder.

Our house was done in the time frame that was expected.

From sales to closing a good experience.

Responsive to needs and questions.

Unfortunately homebuying experience was the best part, downhill after that

Our experience was personal. There was time taken to listen to our needs. This is such a major decision and we were given the time and attention that was needed to complete the process. I would recommend this community to my closest friends and family.

Pulte and Del Webb are very reputable. I was kept abreast to every stage of the building of my house.

From Crystal in sales to Tim and his team we are very happy DellWebb homes and Pulte

The construction is very solid with very good materials and responsive to all requests and concerns from me

every detail must be inspected, poor workmanship