Del Webb Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Del Webb.
Read all 386 verified reviews from homeowners that built a new home with Del Webb in the Orlando area. Orlando homeowners have rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 4.1 out of 5 stars in Orlando Area
386 Reviews in Orlando Area
Del Webb in Orlando Area
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Customer Reviews
The sales personnel and the construction managers who were very caring and responsive to my needs and requests
- Dulce D.
- Verified HomeBuyer
- December 01, 2020
- Saint Cloud, FL
The construction is very solid with very good materials and responsive to all requests and concerns from me
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - every detail must be inspected, poor workmanship
- Anonymous
- Verified HomeBuyer
- November 04, 2020
- Saint Cloud, FL
every detail must be inspected, poor workmanship
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
Great personal attention from Field site manager
- Paul O.
- Verified HomeBuyer
- November 04, 2020
- Saint Cloud, FL
Tom our Field site manager was fantastic and always replied back with 24 hours to my questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Thanks to our manager, Tom
- Anonymous
- Verified HomeBuyer
- November 04, 2020
- Saint Cloud, FL
Quality delivered as promised
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Del Webb - Potential to deliver a quality experience is there, but unfortunately
- Anonymous
- Verified HomeBuyer
- November 03, 2020
- Saint Cloud, FL
Potential to deliver a quality experience is there, but unfortunately it is not achieved
Del Webb responded:
We are so sorry that you didn't have an excellent experience building your new home. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS ...
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Kept me updated with each step of the building process.
- Patricia B.
- Verified HomeBuyer
- October 31, 2020
- Saint Cloud, FL
Process was super easy. Great quality build. Love my new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lack of help when there is a problem. The shoddy workmanship
- Vickie L.
- Verified HomeBuyer
- October 28, 2020
- Saint Cloud, FL
Very disappointed.. Had a Pulte home in California , workmanship was beat, unlike the new Sunbridge community in St. Cloud
Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. We would like to learn more so we can address the situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
We love our new customized home!!!
- Anonymous
- Verified HomeBuyer
- October 21, 2020
- Saint Cloud, FL
All of the people that we worked with during the process of building our home - the sales staff, the design center staff, the field manager - were extremely helpful in assisting us to create the perfect house for us!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Del Webb - Got exactly what we paid for.
- Robert L.
- Verified HomeBuyer
- October 20, 2020
- Saint Cloud, FL
Got exactly what we paid for. Great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Painful to get repairs after closing / sloppy painting
- Kelly E.
- Verified HomeBuyer
- October 20, 2020
- Saint Cloud, FL
Once I closed on my home, repair requests go through the Warrenty program. I have taken time off work just to have vendors not show up or require multiple visits to finish a repair. There is poor communication and almost no follow up unless I escalate. Good luck with the Warrenty work. As for workmanship, the painters and cleaning crew are sloppy. I repeatedly asked for light switch and sockets covers to NOT be painted to the wall. They are.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Del Webb - We are one of the very first homes to complete in this community.
- Anonymous
- Verified HomeBuyer
- October 20, 2020
- Saint Cloud, FL
We are one of the very first homes to complete in this community. As such we are dealing with some issues as the bugs are worked out of the build process. While Pulte/Del Webb build 100's of homes a year, and this community is experiencing great sales, it was disappointing that processes in place have not been followed to merit higher ratings. If you are a smart shopper, you'll pay only to upgrade items in the design center that are too expensive to remove and replace after moving in. The markup on design upgrades for many finishes is insultingly high. When you can demolish brand new ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
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