Skip main navigation

Del Webb Reviews in Orlando, FL

What Orlando Homeowners Have to Say About Del Webb.

Read all 391 verified reviews from homeowners that built a new home with Del Webb in the Orlando area. Orlando homeowners have rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.1 out of 5 stars in Orlando Area

391 Reviews in Orlando Area

Ratings by Category

Overall 4.1

Quality 3.9

Trustworthiness 4

Responsiveness 3.7

Del Webb in Orlando Area

View Homes

Customer Reviews

Catherine

  • Catherine M.
  • Verified HomeBuyer
  • October 16, 2025
  • Winter Garden, FL

Purchasing my new home at Del Webb has been an incredible experience from start to finish. From the moment I began the process, Katie, my selling agent, made everything seamless and enjoyable. Her professionalism, patience, and genuine care stood out every step of the way. Katie took the time to listen to what I was looking for and helped me find the perfect home that truly fits my lifestyle. She made what could have been a stressful process feel easy and exciting, always keeping me informed and supported. The quality of the home and the Del Webb community exceeded my ...

Del Webb responded:
Thank you so much for sharing your experience. We’re thrilled to hear that Katie and the team made your home buying journey seamless and enjoyable! It’s fantastic that your new home and community have exceeded your expectations! We truly appreciate your recommendation and wish you countless happy moments in your beautiful new home! ^KH ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great purchasing experience

  • Christopher C.
  • Verified HomeBuyer
  • October 09, 2025
  • Saint Cloud, FL

Everyone at Pulti/Del Web Sunbridge were very professional, pleasant and helpful in this home buying experience. From the young greeter to the sales person to the warrenty individual and the trades people. All were exceptional and polite. This has been a very positive buying expeerience for us. Thank you.

Del Webb responded:
Thank you for taking the time to share your feedback. We are so glad to hear that you had a positive homebuying experience with our team! It's wonderful to know that you found our team professional and helpful throughout your process. Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Amazing experience

  • Caridad L.
  • Verified HomeBuyer
  • October 09, 2025
  • Saint Cloud, FL

In general, I had a great experience with Del Webb - Sunbridge. Starting with Les, Makayla and Scott. Thank you all for making this experience so easy.

Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a great experience with Les, Makayla, and Scott! It's wonderful to know that they helped make your experience easy and seamless. Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No highlights just problems

  • Bryan M.
  • Verified HomeBuyer
  • October 09, 2025
  • Winter Garden, FL

There are no words to describe the pain and suffering that this company has caused our family. Don’t walk from the sales center RUN as fast as you possibly can.

Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the challenges your family has faced. Your feedback is very concerning, and we'd appreciate the opportunity to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4


Quality 1

Trustworthiness 2

Responsiveness 1

Excellent experience with Del Webb Minneola team

  • Anonymous
  • Verified HomeBuyer
  • August 25, 2025
  • Clermont, FL

We had an excellent overall home buying experience in Del Webb Minneola. The standouts were our sales representative and construction manager. Our sales rep was friendly, informative and helpful throughout the process. She clearly explained all the options and pricing for our home model and was never pushy. She was a great help in getting the lot we wanted. The Del Webb portal is a great tool for reviewing structural and design options. We spent a lot of time going through it before signing our contract and preparing for the design selection appointment. Our construction manager did a ...

Del Webb responded:
Thank you so much for sharing your experience. We’re thrilled to hear that both your sales representative and construction manager made the process smooth, transparent, and enjoyable for you! It’s wonderful to know the portal was a helpful tool and that communication and quality were standouts during your home build. Congratulations on your new home! ^KH ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent!!!

  • Mayra C.
  • Verified HomeBuyer
  • August 15, 2025
  • Saint Cloud, FL

My new community at Del Webb Sunbridge Resort +55 has been the best decision of my life at 76 years old. After the loss of my husband last September, I was looking for a place that would provide peace, security, and companionship. When I discovered this project, I was amazed: here I have it all. The tranquility, the beauty of its spaces, the recreational activities, the opportunity to connect with other people at the same stage of life, and even areas designed for enjoying with my pet make this place a true paradise. I highly recommend Del Webb Sunbridge to all those retired people who ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are truly honored to be part of this new chapter in your life. Knowing that our community has brought you peace, connection, and joy means the world to us! We appreciate your kind words and your recommendation! Welcome to the community, we're so glad you decided to call Del Webb Sunbridge home! ^KH ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Glad we made the move, but with a few issues...

  • Mark R.
  • Verified HomeBuyer
  • August 14, 2025
  • Clermont, FL

We love the community and the home we chose - they definitely fit our life style. There were build quality issues such as interior paint on floors and light switches in every room, as well as exterior drainage and erosion issues. Overall, we are happy with the home, just wish there were fewer problems to deal with.

Del Webb responded:
Thank you for taking the time to provide feedback. We are thrilled to hear that you are loving your community and your new home! However, we are so sorry to learn that you are experiencing concerns. We would like the opportunity to learn more and resolve your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Scope for quality / top financial handling

  • Anonymous
  • Verified HomeBuyer
  • August 14, 2025
  • Saint Cloud, FL

It would be desirable for a house costing more than $600 to have a water softener already included, and to choose built-in cabinets with higher quality than metal shelving. But most importantly, the doors would be completely sanded, so that all corners and edges feel smooth. When prices go up, you shouldn't simultaneously feel like the quality is going down. It would also be good to accompany the buyer through the administrative procedures (electricity, water, gas, and also with the HOA or the Castle Group) during the handover, because that doesn't always work out so well. Otherwise, it ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re happy to hear that your overall experience was positive and that our team delivered on our promises throughout the process! We also appreciate your suggestions regarding included features, finish quality, and support with administrative setup after closing. Congratulations on your new home, enjoy! ^KH ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Don't Expect a Custom Home Build Experience

  • Robert O.
  • Verified HomeBuyer
  • August 13, 2025
  • Saint Cloud, FL

It started with a perfect floor plan for our needs and ended with a beautiful home we are proud to own. The finish options were sufficient and the design process was smooth overall. Our frustrations with the process revolved around locations for tray ceilings, ceiling lighting drops, ceiling speakers, TV wall mount locations and such. There was precious little builder flexibility, but I will say our build manager Sean was able to accommodate our two most crucial change requests. We are truly grateful for that and I told Sean he was now a true custom home builder. Overall, we are ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're so pleased to hear that you are enjoying your home and the community! We also appreciate you recognizing Sean for his efforts in accommodating your most important requests! We understand the desire for more flexibility during construction and will keep your comments in mind as we work to improve the process. Congratulations on your new home, enjoy! ^KH ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Xx. Xx. Xx cx

  • Susan M.
  • Verified HomeBuyer
  • August 13, 2025
  • Saint Cloud, FL

Moved to new area n Gardenrow. Why are streetlights off. That is not safe

Del Webb responded:
Thank you for making us aware of this situation. We are sorry to hear about the situation with the streetlights and would like to learn more about this. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 2

Encantado ! Gracias

  • Jaime M.
  • Verified HomeBuyer
  • August 09, 2025
  • Saint Cloud, FL

No soy de muchas palabras pero si puedo decir que estamos contentos al adquirir la propiedad para como está el mercado ! La comunidad está súper y las facilidades tiene de todo para entretenerse!

Del Webb responded:
¡Gracias por compartir sus comentarios con nosotros! Nos alegra saber que están contentos con su nueva propiedad! También nos da gusto que estén disfrutando de la comunidad y todas las facilidades que ofrece para entretenerse. ¡Les deseamos muchos momentos felices en su nuevo hogar! ^KH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fairly Straight Forward Purchase

  • Natalie C.
  • Verified HomeBuyer
  • August 09, 2025
  • Winter Garden, FL

Bought one of the ready to move in properties, so it was pretty straight forward.

Del Webb responded:
Thank you for providing feedback for us. We're so glad to hear that you had a smooth and straight forward home-buying experience! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Love the house very few issues.

  • Keith E.
  • Verified HomeBuyer
  • August 07, 2025
  • Kissimmee, FL

Love the house and the quality and craftsmanship. Only a couple of things were not up to par. The electrical outlet for the dishwasher and garbage disposal was backwards. Ended up getting fixed the grout in the second bathroom in the shower is cracking. A few of the bricks for the porch are loose. My wife is supposed to be putting in for the issues we have. overall love the house.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re happy to hear you’re loving your new home and appreciate your comments on the quality and craftsmanship! We understand there are a few concerns to address, and we would like to learn more about them. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great experience

  • David N.
  • Verified HomeBuyer
  • August 06, 2025
  • Saint Cloud, FL

Our sales representative Chris was fabulous to be associated with. He was upfront, sincere, honest and a pleasure throughout our entire sales experience.

Del Webb responded:
Thank you for taking the time to share your wonderful experience with Chris. We are thrilled to hear that his honesty and professionalism made your home-buying process smooth and enjoyable! ^KH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Owner

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2025
  • Clermont, FL

Too many items left out, would use a bank for a loan instead of Pulte

Del Webb responded:
Thank you for taking the time to provide feedback. We are sorry to hear about your experience with our mortgage teams. If there's anything we can do to help your experience, please don't hesitate to reach out! ^KH delwebb

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 4

Good quality in my view and warranty work is fast and friendly

  • Louis L.
  • Verified HomeBuyer
  • August 06, 2025
  • Clermont, FL

Everything was great, cost of the lot was very high but worth the great view

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you had a great experience with us! It's great to know that any concerns you may have are addressed promptly. Enjoy your new home! ^KH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Benito S.
  • Verified HomeBuyer
  • August 06, 2025
  • Winter Garden, FL

It was absolutely a pleasure from start to finish

Del Webb responded:
Thank you for sharing your feedback with us. We're so glad to hear that you had a great experience from start to finish! Enjoy your new home! ^KH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mario

  • Mario C.
  • Verified HomeBuyer
  • August 06, 2025
  • Saint Cloud, FL

More information for available additions prior to buy like gutters, doors, and patio. More upfront

Del Webb responded:
Thank you for taking the time to share your feedback with us. We understand the importance of having clear and detailed information about available additions prior to purchase. Your input helps us improve our communication and transparency during the homebuying process, and we’ve shared your comments with the appropriate teams for future consideration. Thank you again. ^KH ...

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Great Experience

  • Teresa R.
  • Verified HomeBuyer
  • August 06, 2025
  • Winter Garden, FL

I had a very good experience with the Pulte construction group. Sam was very attentive to my needs, and what I wanted included with the home. Oliver as well has been extremely attentive and proactive. Both men are very good additions to your team. I would suggest the Del Webb homes to my friends.

Del Webb responded:
Thank you for providing feedback for us. We are so glad to hear you had a positive experience with us! We're thrilled to hear that Sam and Oliver were attentive to your needs and proactive! We appreciate your kind words and your recommendation. Enjoy your new home! ^KH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Issues

  • Lawrence M.
  • Verified HomeBuyer
  • June 11, 2025
  • Saint Cloud, FL

Waiting to get issues addressed. I believe the placement of lights and fan mounts need to be reviewed. Noticed this after moving in.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're sorry to hear you're still waiting for your issues to be addressed. We understand how frustrating that can be, especially after moving in. We'd like to make leadership aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Del Webb Minneola Mytsique model

  • Marilyn S.
  • Verified HomeBuyer
  • June 10, 2025
  • Clermont, FL

I don't think my experience is any different from most buyers of semi custom, mass build communities. Terrific customer service from sales office and construction manager. Some parts of the home are done high grade, some done cheap. Pulte warranty is prompt to correct problems. Beware of Pulte Mortgage. They are the worst, and should be avoided if possible.

Del Webb responded:
Thank you for taking the time to share your experience. We're glad to hear that you received excellent customer service from both our sales team and your construction manager, and that our warranty team has been responsive in addressing any concerns. We're sorry to hear that your experience with Pulte Mortgage was not up to expectation, but we appreciate your feedback. Thank you again. ^KH ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Outstanding from purchase to closing

  • Lloyd R.
  • Verified HomeBuyer
  • June 05, 2025
  • Clermont, FL

From purchase to closing, our experience was outstanding. We particularly appreciated the work done by Kialey, our sales associate, who was incredibly knowledgeable and helpful in streamlining the experience for us.

Del Webb responded:
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that your experience was outstanding from start to finish. It's especially wonderful to know that Kialey made such a positive impression with her knowledgeable and helpful service — we’ll be sure to pass along your kind words! Thank you again. ^KH ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Rush to complete

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2025
  • Saint Cloud, FL

Do not move in until you check everything. I feel like they rushed so they didn't provide quality.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear you feel the quality of your home may have been compromised due to a rushed process. That is never the standard we aim to deliver. If there's anything we can do to help, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

When Things Are Not Right!

  • Jeffrey L.
  • Verified HomeBuyer
  • June 04, 2025
  • Saint Cloud, FL

Obviously, building a new house can be a complex undertaking, with a lot of different people providing work through the process. It really can never be a perfect completion the first time. We are all human and there are mistakes that happen or quality issues that need addressed. I've always believed you can tell a real companies worth on how they react to fixing problems that are perceived issues. I can tell you this, Pulte has excelled in correcting any such issues with professionalism, timeliness and real concern on making it all perfect. Jeff H, Scott Y and Jake H thank you for making ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re thrilled to hear that Jeff, Scott, and Jake helped make your experience a positive one. Your kind words are being shared with them and the wider team — they’ll be honored to know their dedication made such an impact. Thank you again. ^KH ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Mediocre quality. Address disaster

  • Donald D.
  • Verified HomeBuyer
  • June 04, 2025
  • Clermont, FL

I expected better quality for the high price. Painter splattered paint all over everything (floors, outlets, outdoor pavers, etc.). Door hardward installed in the wrong place and much damage to the wood trim when trying to fix. Took 5 tries to get the correct refrigerator installed. Slab immediately cracked as did the stucco within one month. Kitchen cabinet doors scratched and two months later we are still trying to get this fixed. And more. Huge problem...Pulte gave me the wrong street address, so ALL my paperwork is wrong (deed, title insurance, cert of occupancy, insurances, drivers ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're truly sorry for the frustration and inconvenience you've faced, especially with the address error and ongoing quality issues. This is not the experience we aim to provide, and we understand how upsetting your first months in the home have been. We want to ensure leadership is aware of your concerns and try to find a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1