Del Webb Reviews in Orlando, FL

Everyone on the Pulte team was great. Extremely friendly and easy to work with.

Well the issues I have had are 1. Drywall finishes you can see a lot of the seams in mostly the walls we had them fix a few but now that we had the house painted you can see a lot more, as for the trim finishes they skipped a lot of sanding before painting, and now after living in the house for a month the stucco on the side of the house has cracks In a few places, and the craftsmanship of the stucco is not so good, they also never painted the outside windowsills of the upper windows, in my opinion after watching the houses being built around me I think a lot of it may be because of the rushing to get it done they are running around like it's a contest, I don't know if they get by the hour or house, if they would slow down a little you would probably get a better quality build, like the model homes the finishes are what all the homes should look like ... More

The whole experience went smoothly, received assistance in closing electronically. The builder inspector and the warranty and customer care person were very efficient in the performance of their jobs. Overall, very positive experience.

Both Jake and Oliver have been attentive to the concerns to complete the finishes in my home to the Pulte building standards. I'm very glad I picked Del Webb Sunbridge for my home.

First and foremost I commend Kailey she is the sales representative who assisted me the 2nd and 3rd time I visited delwebb sunbridge. Her service/care very exceptional. She is approachable, friendly, dedicated, sincere and a very kind heart helping clients. She guided and assisted me from the very start of the buying process until the closing date. She gives me updates, I can text her anytime even at night and on weekends she is always available to attend my needs and she tried her very best to attend and answer all my questions and took actions in all my requests. I can't thank her enough how grateful I am that she is one of the people who helped me to fulfill my wish/dream to buy and own a house. She encouraged me how to get resources which i almost gave up my goal to buy a house but because of her i was determined to fulfill my dream to be a homeowner. Thank you so much Kailey. After 18 years I've renting an apartment & you helped me to attain one of my dreams to become true. I highly recommend Kailey she is the best representative ever. Bravo Kailey. A million thanks to you whatever you did to me had a great impact in my life now it changed my life 360 degrees bec I'm already a homeowner at last. ... More

Sales and design teams were excellent and kept us up to date on progress of the build and access / options for supply issues due to Covid. Timeline was not changed. No delays.

From Crystal in sales to Tim and his team we are very happy DellWebb homes and Pulte

Buying was fantastic with Alex and she helped me all along the way. The closing Dept. was a nightmare. They need to be better trained. Johnathan was very pleasant to work with and kept in touch as to what was happening as I lived else where. Overall the experience was quite good.

The work load on the construction managers was too much, spread too thin and affected their ability to be timely in their responses. All mangers were knowledgeable, professional , personable and sincere in their efforts to resolve issues.

Overall, this was a very easy and pleasant experience - from viewing available properties, negotiating the contract, working with the construction manager, closing, and working with the customer care manager. The sales rep, Kialey B. went above and beyond our expectations and really set a high standard for others to follow - DWS should name a road or something after her. We purchased a property that was already complete and there were some issues we wanted addressed/corrected before closing. Although not everything was complete, enough was done for us to close on time. Kyle B., the construction manager, and Oliver D., the customer care manager, have stood by their word to complete everything to our expectations and are doing a great job. We look forward to settling into the community and trust the DWS staff will continue to be professional, reliable, and friendly. ... More

The home construction is great and all the amenities we ordered were delivered and installed. The only complaint is the very poor workmanship of the painters. There are paint splatters and over runs all over the house. Many spots were over caulked or not caulked at all. A lot of painted areas were sloppy. This is definitely a black eye for Del Webb, a company that is known for quality.

On August 29 I sent Pulte a repair request on 11 issues. No response. I submitted a lanai screen request to HOA on August 10. Still no response. It should not take this long for a simple matter.

This is the second home we built. Once we got past a few misunderstandings in the beginning of the sales process things went smoothly. The build process was awesome. Now that we are in the home the warranty people are NOTY GOOD. Things are taking forever to get fixed. The vendors are unreliable. They don't show up, and when they do they are unprepared to complete the job.

Overall the experience was good, but homeowners should be prepared for at least two months of workman coming back to fix thinks like paint, stucco, appliances, tile, etc.

Their contractors do not keep a clean or tidy work space. Debris was left everywhere inside and out during the buildout. Their finishing work was no better than an inexperienced DIY person. Carpentry was horrible. We purchased cabinet in the entry way from garage that I could have built better with the limited tools I have. Each shelf was at different spacing. The painting was horrible and had to be done a second time.

This is my second Pulte new construction home purchase in the last 4 years. I think the quality of the materials and build construction is very good. With this last purchase however, I am less than thrilled to the attention to details of the interior finishes and care by the trades. Had many issues with things being missed, or sloppy finish that was less than satisfying. I am still waiting for a lot of these issues to be fixed - more than a month after closing

Our Salesperson and Construction Manager are fabulous people. Got prompt responses and they know their industry. We paid close to a MILLION $$$$$ for this home but the details are very weak ... I saw trades working and painting homes in the dark ... Builder i.e. PULTE should have very high Standard Procedures when delivering a home. Response time on punch list is weak ... we had very high expectations. We do love our home and would sincerely like to thank our salesperson and fabulous construction manager. You both are marvelous.

The home buying experience was great . However there are some issues after closing that were reported to customer care and it has been over a month and no one has shown up to take care of it.

Rush to get house done originally told would completed end of August closed 6-05-24 Not happy with workmanship of sub contractors seems they do quantity work instead of quality work, poor supervision during construction now have to stay home for subcontractors to come cack & make things right

DEL WEBB Sunbridge is a great neighborhood with fantastic neighbors and great home plans. However the closing and build process were very disappointing. Very inexperienced construction manager who promised much and delivered little. Poor attention to details in finishing and then a very frustrating warranty process to get the trim and final fixes capped by an incompetent warranty manager. Only through escalation to the warranty managers supervisor were final trim details addressed. End result is a great house but a bitter taste from the poor attention to detail in the finishing prior to closing. Another frustration is the incredible slow response time for post closing modifications such as additional gutters etc. ... More

Overall the whole process of buying and building the house was as to be expected. Alex in the sales center was more than helpful, she returned calls and answered any questions almost immediately. In the design center we were a little disappointed that some of the options we wanted were discontinued. Overall Elana in the design center made the experience very enjoyable. The switching of building managers in the middle of the build threw us off a bit. Ultimately Ryan did an excellent job picking up where someone else left off. He was key to finishing up the house just the way we wanted it. All of my concerns were addressed, and he left no stone unturned. He should be sainted. Well the house is done and it looks great. When we open the front door and stepped into that empty house for the first time we were in awe. It had come out exactly the way we planned. Now comes the hard part, waiting to retire so we can move in permanently… ... More

The CM Kyle and his manager Patrick were very responsive and responsible to get issues corrected prior to closing.

Danny, our Construction Project Manager was a true professional. He was on top of every phase of the construction of our villa and was inconstant communication on the status of the construction. We met with him in person several times during the construction phase and remotely when it not possible to meet in person. He delivered on every commitment made to us and when "over and above" to make sure our needs were met. Danny is a true professional who takes great pride in the craftsmanship of the Pulte home he manages. Pulte should be very proud to have such a dedicated and passionate professional. ... More

From sales, configuration, and build and closing, we worked with a tireless team of true professionals! A special thanks to Bob (sales), Courtney (configuration), Tom (field manager), Barbara (escrow); these are amazingly talented professionals and wonderfully delightful people. Seemlessly linking the thousands of tasks in the new build process, Del Webb clearly demonstrates proficiency. Yes, there was a sporadic covid driven supply chain hiccup or two and regional subcontractor labor pool issues (particularly trim and paint), but overall the build process meet our expectations. It could have easily exceeded our expectations had milling and painting subcontractor teams had more experience. ... More

Was a great help and always very responsive to any issue we had and a great asset to the organization.