Del Webb Reviews in Orlando, FL

From sales, configuration, and build and closing, we worked with a tireless team of true professionals! A special thanks to Bob (sales), Courtney (configuration), Tom (field manager), Barbara (escrow); these are amazingly talented professionals and wonderfully delightful people. Seemlessly linking the thousands of tasks in the new build process, Del Webb clearly demonstrates proficiency. Yes, there was a sporadic covid driven supply chain hiccup or two and regional subcontractor labor pool issues (particularly trim and paint), but overall the build process meet our expectations. It could have easily exceeded our expectations had milling and painting subcontractor teams had more experience. ... More

Was a great help and always very responsive to any issue we had and a great asset to the organization.

The sales staff at Del Webb Oasis were completely professional but very personable with my wife and I, as we were going through the purchase of our new home. In addition, the Del Webb Oasis - Pulte construction manager continues to go out of his way to ensure our home readiness and move-in was a seamless as possible. No new home is perfect but the construction manager strived for perfection, as he listened and noted our observed deficiencies in the new home and came up with viable and mutually-agreeable solutions to make things right with my wife and me. Thanks!

The building process was very quick. Mortgage processing a little bit difficult. Closing agent a little bit difficult and not friendly. Sales person and building supervisor are extremely nice and help. I am giving 4 stars.

We were able to close and move in on last closing date date give. Approximately 6 weeks before. Had several building issues but not major Most have been addressed in Tinley fashion. We enjoyed working with our construction manager and trusted his recommendations and judgement.

Good Builder who stands behind their product

Although my sales lady Lisa & site manager David were terrific but unfortunately I was quite dissatisfied with multiple employees I turned to for assistance on correcting that our home & a neighbor’s mortgage were recorded on our property. We closed on 12/17/2020 & Our home was not successfully recorded until 2/2/2021. I would like to discuss these 2 issues (water bill & recording deed with the appropriate senior official. Obviously, I cannot recommend the otherwise well done closing because the deed was not recorded & I had to find out it wasn’t recorded myself.

Overall we had a good and reasonably easy process. I am however still not satisfied with the painters quality. Lots of paint speckles left on the tile floor. We are also not satisfied with the trim calking throughout the house and in the master bath. Many gaps and also spots where the floor meets the wall that there is either too much or not enough calk. All of this said, the process itself had a very good flow and our salesperson was very helpful.

The sales-rep (Alex), Construction Manager(Ryan) and warrantee manager(Jason) have all been exceptional. All get top marks. It's odd that Del Webb keeps saying "Congratulations" when they should be saying "Thank you". The purchase process is almost deliberately confusing and is not client-focused. I asked the online team one question and the response was non-sensical so I did not communicate with them again.

Material quality used by DelWebb is very good. Even the standard options are great brands. Workmanship was sporadic. Many of the contractors were incompetent, while some were excellent. This made for a diverse experience when a top-quality component was installed by an incompetent worker. I was satisfied with the companies response to fixing issues, most of the people were responsive. I was a nuisance to have workers continually coming the the house to repair things that should have been done correctly in the first place. However, all issues were addressed in a reasonable time. Overall, the community and house construction is excellent. The variability in working skill level was the major reason for build flaws. Although frustrating, the issue of finding skilled labor is just a fact of life. ... More

Seemless buying experience. Builder was under a lot of pressure from home owners given the material and personnel shortgages. Overall given the circumstances, quality home with long term value.

We moved in two days before Hurricane Ian. Construction was great! No issues as a result of the storm. Attention to detail was lacking. They knew we were not moving in until 30 days after closing. We had requested - at least a month before closing - that the wire shelving in the master closet and the pantry be taken down in order to allow California Closets (CC) to do the installs. This was two weeks before move-in. I arrived the day before CC installs and the shelving was still in place. The shelving were finally removed the morning of the CC installs. We had to clean the house the morning of move in. The dryer was not hooked up until two weeks after move-in. The dishwasher still doesn't dry the dishes. Warranty coming in another week. ... More

Allowed to review work of trades prior to drywall to verify the solid joints of plumbing, electrical, vent, so if ever needed , you knew what’s behind the walls was good and firm and would not loosen up

Dedicated team very helpful from beginning until closing. I will recommend Pulte to anyone of my friend.

Good quality condo. No grab bars in showers even though this is a senior (55+) community. With over $ 28,000 in options, kitchen stove exhaust does not ventilate outside. HOA monthly charge of $ 423 only provides landscaping and internet for home owner, rest is for community development. Not too happy about it. Other than those items, it is a good home, nice area.

We have been disappointed with several items in our new home and have turned in several warranty requested. Our pocket door entry into our master bath was rubbing the paint off the door. It was fixed after we submitted a service request. We had to submit a request to fix our third bedroom sliding closet door that had 2 right handle doors as opposed to our 2 bedroom which had the correct right and left handles. In addition I just turned in a service request for my lawn surface which it is uneven enough to be a concern for a twisted ankle or knee walking on it. Also the technology entry point at the street culminating at our house is a mess. I just turned in a service request for these items. Also following Milton we discovered a leak in our family room from the corner of our tray ceiling. Is that an anomaly or is it something we need to be concerned about? ... More

Sean was very helpful showing us all the details of the house. He took care of all the little things that needed touch up quickly.

My issues where addressed promptly and resolved. Trevor was responsive to my questions and concerns.

Many promised dates and times were missed when it came to closing and fixing items found during the inspection. Not all items identified for repair were addressed before close and they still have not been fixed, there has been no follow-up by the builder. The day we closed the moved the construction manager to another new-build community and we appear to have been forgotten. I love the community,

Started out very shaky, but in the end I was somewhat happy although I end up spending $30k more than originally quoted due to time delays. Maybe it was the joy of seeing the end of the project.

I have a mixed review. First of all the Sales person was outstanding and they were very professional and met our every need. The Construction Manager was also very professional and was great with the entire building process and has continued to work with me to finish the list of things still to be done with the house. Where I have issues is with the final condition of the home at closing. It was not finished - Pulte had issues with their contractors not showing up or not having workers available to finish my home. We closed anyway and it was very disappointing. The quality of the home is great - it has been through 2 Hurricanes in the past 8 weeks and everything held up including the power! My feeling about the process is that Pulte sold as many homes as they wanted to and did not realize that the supply chain and their venders etc was not keeping up. This put a lot of pressure on the Construction Managers who were left to take the heat from the homeowners like myself who had homes that were not completely finished at the time of closing. Will Pulte realize that this reflects badly on their brand.? They have good homes but what buyers are left with at the end when their home is not entirely finished at the time of closing is what people remember. A suggestion would be to work as hard at the end of the construction process as they worked at the beginning of the buying process to sell their homes. To sum up my review - we are very happy with our new home - but have bad memories about the process at closing with the house not being finished. Does Pulte read these reviews? I hope so - because they could easily fix this if they paid attention to the entire process from beginning to end to make sure they finished with pride in their product. ... More

In general we are good with our home purchase. Several construction issues after closing have been solved in a relatively quickly manner. One important topic that drives our opinion's was the fact that one month after closing, the other homes in the community started to being discounted by the seller. This gave us an impression that the price was inflated before and the house does not have a strong value for the future.

When we selected our house, everything had been selected/upgraded by the builder, color of cabinets, flooring, appliances etc. The price of the upgrades were high for what we got. We are still waiting to have some issues resolved.

However, after moving in, one quickly realizes that Pulte does not give the same level of craftmanship to the buyers' homes. The foundation, structure, and layout of their homes is wonderful. But, they are lacking with the finishing touches. The paint is awful; you can see white through it in many areas. If you try to wipe off a mark, you instantly expose the sheetrock. Additionally, the paint job (along with the grout and caulk) is sloppy. There are drips, runs, and missed areas throughout the home. It's just regretful that more effort wasn't given to the aesthetics of the home. A second coat of paint, neatly applied, would go along way in making buyers happy. There are additional things incorrect in my home, such as: receptacles that are upside-down and not working, missing grout and a door sweep, and uneven pavers. Again, it's the small details that would have made moving in to a brand new home much more pleasant. Afterall, who wants to move into a brand new home and have to request a dozen items to be repaired. With all that being said, I love my community and home. I just wish I could have moved right in and started enjoying the amenities, rather than correcting errors. ... More

Qwinn was great field manager.