Del Webb Reviews in Orlando, FL

Jake, Patrick, Andrea, David & Shawn are some of our new friends we have made thru Pultes excellent employees! We love our new home & look forward to enjoying all the amazing amenities.

Many of the items in the home were not luxury items. Low end appliances. The model showed what you could get but during the sale it was stated everything was already bought. You could not change unless you paid more. After moving in there were many details that needed to be repaired/replaced. One month later still waiting for repairs.

The CM Kyle and his manager Patrick were very responsive and responsible to get issues corrected prior to closing.

People are all great and fairly responsive. The problem is we had to deal with 10-12 different people. Del Webb should have 1 or 2 point people that customers can deal with. Also, HOA restrictions not disclosed until AFTER closing. Should ask for rules ahead of closing. Some of the subcontractors did not do a good job, bowed walls poor painting, dented appliances, etc. The Quality Control team did not disclose any of there or fix them.

If the construction team worked as hard at insuring a quality build as they did in pumping up their evaluation survey things would be much better. We are here over a month and still do not have the ability to utilize the entire home, garage is full of items that are pending move in as well as storage here in Orlando and south Florida. Neighboring construction seems to be disastrous with work being done second and third times and no signs of construction managers. Outhouses line the streets, trash regularly thrown around and the street is packed with mud. Its seems unusual to install cabinets in homes that are wide open and there is no real sign of order or management, just guys that show up and work then leave with messes tossed about the site and bottles with urine tossed in the back conservation area. Disgusting! Pulte really needs to get the field managers out of the nice model home they are offices in and actually out on the job site. Our neighbor was apologized to by one construction manager about the excess port-a-potties with doors that swing open and smell, indicating he thought they were picked up two weeks ago. Tells me someone isn’t monitoring the work on site. ... More

There were many surprises in the process. Overall, I am surprised by the craftmanship and the lack of efficiency. The costs of the inefficiency must be mind blowing. Lights and air left on with doors open; sprinkler head breaks so they turn off the water killing grass and plants instead of fixing $5.00 item. But Jason in warranty has been a lifesaver. Jason has made everything right. He needs to be recognized.

As an out of state buyer, we wanted constant updates on the construction timeline. Gustavo kept us apprised every step of the way. Gustavo answered any and all questions and concerns in a very timely manner. We came into town twice and both times he met us at the site and walked us through our home. He was extremely thorough. We love our new home! Thank you.

Not my first rodeo by far... Aaron made the entire sales process simple and easy. Couldn't ask for a better sales person. If you use the mortgage service highly recommend them ask for (Dalton / Bonnie) and the insurance (Rick). All great people solved any issues quickly, and the websites were easy to use .

Sellers were very knowledgable and always accessible by phone or text when questions arose

We feel the home is poorly built. The tray ceiling has marks on it, the tile floor is cracked going into the main bedroom, kitchen drawers are off the track, there is blue “stuff” on the hall bathroom shower tile as if some one, not us, took a shower

MY HUSBAND AND I HAVE BUILT 4 HOMES IN OUR LIFETIME AND ALL WERE 2 TO 3 TIMES LARGER THAN THIS LAST AND FINAL ONE FOR US. WORST EXPERIENCE OF OUR LIVES AND THE WORKMANSHIP AND THE DIRTY MESS LEFT FOR US WAS TREMENDOUS!! WE NOW HAVE TO DEAL WITH THE WARRENTY COMPANY AND PEOPLE COMING BACK FOR SOME REPAIRS AND TELLING US OTHER THINGS NOT DONE WELL ARE ACCEPTIBLE TO PULTE HOMES. SHAME ON ALL OF YOU FOR TAKING ADVANTAGE OF US AND SO MANY OTHERS. SOME HAD TO BE BRIBED TO BUY THEIR HOMES BY THROWING IN A GOLF CART. WE JUST ASKED FOR THINGS TO BE DONE RIGHT. WE PAID FULL CASH FOR OUR HOME AND WANTED TO PULL OUT OF THE DEAL ALL TOGETHER TWO DAYS BEFORE CLOSING. WE ARE STILL WAITING FOR OUR REPAIRS AND VERY STESSED OVER THE WHOLE PROCESS. I WOULD BE WILLING TO TALK TO ANYONE ABOUT THIS AND MAYBE I WON'T HAVE TO FIGHT SO HARD TO HAVE THINGS DONE RIGHT. AT THIS TIME I WILL NEVER RECOMMEND PULTE HOMES TO ANYONE WITHOUT WARNING FIRST. ... More

The process was beyond frustrating. The walkthrough was scheduled before the property was even remotely ready to be shown. Many items were identified that needed to be addressed. To date all items have not been corrected. The home was dirty - foot prints on counters, windows not washed, floors not swept or washed… it is unbelievable the way the property was turned over. There are still issues with damaged walls, bulging tiles and painting needing to be done. I would not recommend anyone to purchase here. There was not enough attention paid to detail. The quality of the work is beyond poor. We signed off to move in believing that there would be immediate follow up. That was a poor decision. ... More

The sales-rep (Alex), Construction Manager(Ryan) and warrantee manager(Jason) have all been exceptional. All get top marks. It's odd that Del Webb keeps saying "Congratulations" when they should be saying "Thank you". The purchase process is almost deliberately confusing and is not client-focused. I asked the online team one question and the response was non-sensical so I did not communicate with them again.

House was not properly cleaned before closing. Closing was postponed several times and we were not able to move in until about two weeks after closing. Painting required a lot of touch and redoing. Calking quality in bathrooms and other areas was poor and had to be redone. Trim was missing and front door would not propery close. Rear patio was below ground level and flooded. Our original sales lady, the construction manager and warranty manager have been helpful in getting most of the required work finished but there are still outstanding items and issues.

Very nice and professional. He is a wonderful person, and helps you wherever you need. I am very pleased to have him as a construction manager

Sean the Project Mgr. & Mike the Warranty Mgr. were great & responsive in a timely manner.

Several problems, mostly cosmetic, still awaiting resolution.

Had a great salesman. Very informed a word to get good deal.

Buying process was okay. Alot of paperwork needed to be completed before closing.

Be patient. There are always going to be issues with new construction. The Pulte people and the trades are very responsive.

My experience was good from the beginning until the house was ready. The builder pay attention to details on correct things that needed. I did not have any issues.

We had a truly awful experience. Too much to detail here. Interior work in house was deplorable; we refused to close and then got taken seriously. House was finally fixed up reasonably well after complaints to Del Webb corporate management. Had five closing dates over a 10-week period; finally closed on the fifth one. Were lied to over and over and had endless aggravation. Kudos to the crew that fixed up all the problems so we could close.

I feel the quality of the finished product is less than the ideal presented in the sales office. Lots of little issues left to be taken care of. I believe this is due to the number of homes the construction manager, who did his best, has to handle. Also, very few union people on the job which is reflected in the issues. All that being said, we are in the house and enjoying it and the neighborhood. IMO many of the issues that arose during construction could have been avoided if the construction manager had fewer homes to manage.

The home buying experience was great . However there are some issues after closing that were reported to customer care and it has been over a month and no one has shown up to take care of it.

Terrible HOA total dictatorship can’t do anything in your private backyard without their blessing