
Del Webb Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Del Webb.
Read all 322 verified reviews from homeowners that built a new home with Del Webb in the Orlando area. Orlando homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Orlando Area
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Customer Reviews
Sean the Construction Manager
- James T.
- Verified HomeBuyer
- April 10, 2024
- Saint Cloud, FL
Sean was very helpful showing us all the details of the house. He took care of all the little things that needed touch up quickly.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Trevor
- Thomas H.
- Verified HomeBuyer
- April 03, 2024
- Clermont, FL
My issues where addressed promptly and resolved. Trevor was responsive to my questions and concerns.
Total Score 4
Quality 4
Trustworthiness 5
Value 2
Responsiveness 5
Villa
- Andrew R.
- Verified HomeBuyer
- March 04, 2023
- Saint Cloud, FL
Many promised dates and times were missed when it came to closing and fixing items found during the inspection. Not all items identified for repair were addressed before close and they still have not been fixed, there has been no follow-up by the builder. The day we closed the moved the construction manager to another new-build community and we appear to have been forgotten. I love the community,
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
I finally got to the end, whew!
- Le C.
- Verified HomeBuyer
- February 03, 2023
- Kissimmee, FL
Started out very shaky, but in the end I was somewhat happy although I end up spending $30k more than originally quoted due to time delays. Maybe it was the joy of seeing the end of the project.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 5
Love my new home - but the end of the process was disappointing
- Anonymous
- Verified HomeBuyer
- November 10, 2022
- Saint Cloud, FL
I have a mixed review. First of all the Sales person was outstanding and they were very professional and met our every need. The Construction Manager was also very professional and was great with the entire building process and has continued to work with me to finish the list of things still to be done with the house. Where I have issues is with the final condition of the home at closing. It was not finished - Pulte had issues with their contractors not showing up or not having workers available to finish my home. We closed anyway and it was very disappointing. The quality of the home ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Good home, a bit pricey.
- Carlos C.
- Verified HomeBuyer
- September 07, 2022
- Kissimmee, FL
In general we are good with our home purchase. Several construction issues after closing have been solved in a relatively quickly manner. One important topic that drives our opinion's was the fact that one month after closing, the other homes in the community started to being discounted by the seller. This gave us an impression that the price was inflated before and the house does not have a strong value for the future.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 5
Nilsa
- Melvin C.
- Verified HomeBuyer
- July 27, 2022
- Saint Cloud, FL
When we selected our house, everything had been selected/upgraded by the builder, color of cabinets, flooring, appliances etc. The price of the upgrades were high for what we got. We are still waiting to have some issues resolved.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Pulte made buying a new home a pleasure! Their models are beautiful.
- Cheryl C.
- Verified HomeBuyer
- June 09, 2022
- Saint Cloud, FL
However, after moving in, one quickly realizes that Pulte does not give the same level of craftmanship to the buyers' homes. The foundation, structure, and layout of their homes is wonderful. But, they are lacking with the finishing touches. The paint is awful; you can see white through it in many areas. If you try to wipe off a mark, you instantly expose the sheetrock. Additionally, the paint job (along with the grout and caulk) is sloppy. There are drips, runs, and missed areas throughout the home. It's just regretful that more effort wasn't given to the aesthetics of the home. A second ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Del Webb - Qwinn was great field manager.
- Sylvester S.
- Verified HomeBuyer
- March 09, 2021
- Saint Cloud, FL
Qwinn was great field manager.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Del Webb - Our house was done in the time frame that was expected.
- James R.
- Verified HomeBuyer
- January 26, 2021
- Saint Cloud, FL
Our house was done in the time frame that was expected.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
See review below.
- Thomas R.
- Verified HomeBuyer
- September 26, 2024
- Clermont, FL
Detailing on the house could be better. For instance, painting only has one thin coat on the walls and doors. If you wipe the wall or doors to clean a mark the paint starts to come off. Stucco needs repair in patio wall corner. All reported but slow response.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Review
- Zoila A.
- Verified HomeBuyer
- March 06, 2024
- Kissimmee, FL
The title company, amazing staff EXCELLENT The loan process NOT THE BEST EXPERIENCE Finished in the house ( we expect more from Pulte.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Hoa
- George J.
- Verified HomeBuyer
- August 30, 2023
- Kissimmee, FL
Terrible HOA total dictatorship can’t do anything in your private backyard without their blessing
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Kyle
- Colleen H.
- Verified HomeBuyer
- July 26, 2023
- Saint Cloud, FL
Kyle was very good about getting back to us. He always sent us updates on Fridays. He is very hard working. He always was willing to go the extra mile for things To this date he stops by and asks how things are going.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Del Webb - The building manager was very responsive and helpful during the
- Earl W.
- Verified HomeBuyer
- January 29, 2021
- Saint Cloud, FL
The building manager was very responsive and helpful during the building process.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Painful to get repairs after closing / sloppy painting
- Kelly E.
- Verified HomeBuyer
- October 20, 2020
- Saint Cloud, FL
Once I closed on my home, repair requests go through the Warrenty program. I have taken time off work just to have vendors not show up or require multiple visits to finish a repair. There is poor communication and almost no follow up unless I escalate. Good luck with the Warrenty work. As for workmanship, the painters and cleaning crew are sloppy. I repeatedly asked for light switch and sockets covers to NOT be painted to the wall. They are.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Issues
- Lawrence M.
- Verified HomeBuyer
- June 11, 2025
- Saint Cloud, FL
Waiting to get issues addressed. I believe the placement of lights and fan mounts need to be reviewed. Noticed this after moving in.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We're sorry to hear you're still waiting for your issues to be addressed. We understand how frustrating that can be, especially after moving in. We'd like to make leadership aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Pre-closing was terrific and post closing has not been as good or responsive
- James W.
- Verified HomeBuyer
- March 05, 2025
- Winter Garden, FL
The experience has been good but the responsiveness to needs and requests for support have been slow
Del Webb responded:
Thank you for taking the time to provide feedback. We are glad to hear that your experience has been good. We apologize that our communication has not been up to par and we would like to help. We would greatly appreciate it if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Owners
- Anonymous
- Verified HomeBuyer
- June 01, 2024
- Winter Garden, FL
Phases of purchasing and construction seem rushed.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
My house and a recommendation
- Janice B.
- Verified HomeBuyer
- February 28, 2024
- Winter Garden, FL
Working with Alex was a great experience. She was very knowledgeable and kept me updated on all the progress. As far as the building experience, having just built another home 2 years ago I noticed a big difference. I am not happy with how the home was finished. It involves a lot of laziness on the part of the trades. I would recommend that there should be someone who goes through the house after the build. For example, cupboards that are damaged handles that are not straight, the wrong color grout, bad painting, outdoor stones that are damaged, sloppy finishing all the way around. My ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
People all all great and fairly responsive. The problem is we had to deal with 10-12 different people. Del Webb should have 1 or 2 point people that customers can deal with.
- Dennis C.
- Verified HomeBuyer
- November 28, 2023
- Winter Garden, FL
People are all great and fairly responsive. The problem is we had to deal with 10-12 different people. Del Webb should have 1 or 2 point people that customers can deal with. Also, HOA restrictions not disclosed until AFTER closing. Should ask for rules ahead of closing. Some of the subcontractors did not do a good job, bowed walls poor painting, dented appliances, etc. The Quality Control team did not disclose any of there or fix them.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Model home walkthrough good. It gave me idea of how final construction would look like.
- Anonymous
- Verified HomeBuyer
- September 06, 2023
- Kissimmee, FL
Buying process was okay. Alot of paperwork needed to be completed before closing.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Could have been better
- Alan M.
- Verified HomeBuyer
- July 30, 2023
- Winter Garden, FL
My husband is a realtor with 24 years experience. I worked with him until I retired helping with walk throughs for out of town buyers, colour choices and general help with customer needs. He still runs a very successful rental business as well. This is our seventh new home so we are very familiar with new home sales. Overall we are pleased with our home. Price for upgrade were very expensive and not as good quantity as we thought. The standard and quality on paint is the worst we have every experienced. When you rub a little mark off you remove paint and orange peel! We have nail ...
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Still waiting for repairs
- Rolando F.
- Verified HomeBuyer
- January 12, 2023
- Kissimmee, FL
Still waiting for repairs found immediatly after closing
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 1
Could have done better!!
- George R.
- Verified HomeBuyer
- July 07, 2022
- Saint Cloud, FL
We all know now that buying new construction in the middle of a supply shortage is difficult and nerve racking. With that said we are happy with finally being in our home but not at all happy with the amount of time it’s taken Pulte to address issues of repairs and warranty requests. We’ve been dealing with non working appliances, incorrect windows and patio door screens just to name a few. 30 days into living in the home we found some work to be below standards and feel they were simply overlooked to get us to close on the home.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
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