Del Webb Reviews in Sarasota Bradenton, FL

Our experience going through Pulte was very satisfying. From the design team to the construction managing team to the sales team, everyone was a pleasure to work with. We are now enjoying our beautiful home. I would highly recommend Pulte build your dream retirement home.

Poor quality of contractors and workers, Homes sites were not kept clean as well as the interior of the homes were filthy. There was no respect for the buyers home and options put in the house. Home was drywalled before they stuccoed resulting in water damage and multiple replacement of dry wall. Mold on roof trusses. Pulte would have left the house with wet dry wall and mold if we hadn't been in Florida to watch the build. I became the general contractor for my new home since there was very little attention given to the build by Pulte employee's. Pulte was only concerned about closing before the end of the quarter and there are multiple issues that haven't been resolved both with our home and so so many others. Very disappointed with the whole process. Pulte upper management should pay more attention to quality and being pro active before things get out of control. ... More

Walkthrough-filthy from construction (not cleaned) kitchen trim missing, no shower doors or mirrors, no screens on lanai, patchy concrete garage floor, closing delayed a week. After move-in 4 different tiles on floor, carpet cleaned but stains returned. Neither front door or garage interior door hung correctly, 1 1/2” space between front door sill and pavers, blocked cold water faucet, no hot water MBath shower, crack in ceiling, white line above all baseboards, windows very hard to open and one I can’t, stain on counter tops, windows never cleaned although I requested. Chuck, construction manager did his best but pressure above to close homes not finished is inexcusable. ... More

Very seamless. Great people throughout. Wonderful community

After the initial deposit on property it took almost 4 months to begin building. The whole process from start to finish was 1 year. Closing date was always "up in the air" and then informed of the date only 3 weeks before. Unacceptable in my opinion. Final walk through, before closing, still needed a number of things to be done. We were happy with our construction site manager as he always kept in touch once the building process started. Not sure if I would recommend Bay View Del Webb to others.

Our whole purchase, construction and closing experience was painless.

From the very start our Sales Agent, Valen was incredible. She helped us with our lot selection, answered our many questions, checked in to ensure we were happy and was very customer focused. Our Field Manager, Frank, was very professional, listened to any concerns we surfaced and ensured everything was done to our satisfaction. He followed up after our settlement to ensure we were happy and even came over after our closing to fix a minor item himself. The reason we gave a 4 instead of 5 under "quality of workmanship & materials" is some products had to be substituted due to the industry's supply chain issues (i.e., aluminum windows vs. vinyl). We are thrilled with our new house and our decision to choose Del Webb Bayview as our retirement home. ... More

The majority of my contact has been with four individuals (Michelle, Susan, Max and Deborah) every last one of them were outstanding: competent, friendly, knowledgeable and truly cared about my needs and desires. Communication was always timely and thorough even though I was an out of state buyer. I’m in the post closing stages now, and they are responsive about addressing an issues that were bound to happen in an endeavor such as this. I had just a few disappointments in what options they offered and some of their stuff doesn’t seem current to todays trends: no sealer in the grout, no photo sensitive coach lights or motion sensitive outside security lights…. But, in the grand scheme of things, these items can be worked around. Timing-wise, they missed backend of my initial 3-month closing window by a month, but a hurricane did roll thru and there were supplier and contractor labor issues that I imagine most builders are encountering. I thought they did a pretty darn good job working thru it all. I’d happily work with Pulte/ Del Webb again! ... More

We do enjoy our new home. The lot, the view, the finishes, all meet our expectations. HOWEVER, requests for updates on the multitude of warranty issues that have been submitted remain either uncorrected, or completely ignored. NO NEWS IS NOT GOOD NEWS! We want what we paid for and although I know it takes time, I do not appreciate being ignored! Because of the current labor and supply chain environment, proactive communication should be THE top priority for your customer service / warranty department. When the response is "crickets", it is 100% disrespectful. We mattered a lot before you received our money. Now that you have it, that same level of service would be appreciated. ... More

Very difficult to get issues fixed. Quality issues especially with paint and trim

I think they build to fast and don’t pay attention to detail.

The salesperson Tim was excellent. The oversight and quality control by the general contractor Trent is obviously lacking. We came from out of state and put our trust in him to give us a quality home. We have a 2 page punch list of repairs for sloppy workmanship that we paid for. So far, the repair people have not showed up or say they will come back and didnt. This is such an inconvenience and has ruined any excitementwe had moving to Florida. Having bought new construction before, this is not acceptable.

Closing process was delayed three times. Problems on walk through were numerous and were not fixed/completed at closing. Now I will have to deal with the issues through the warranty process. I don't expect that experience to be any better.

I was an out of state buyer and my site manager Chuck was always there for me. He was very responsive to all my questions and concerns and was honest when we had a glitch or two, but it always worked out! I am very happy in my new home

My experience with the salesperson was nothing less than outstanding. Very responsive. The field manager needs more experience. He needs to learn how to do a pre drywall inspection and be more knowledgeable about the product.

Long process im assuming it had to due with supply chain and then hurricane

Vince was very helpful in the process

The process of purchasing the home is quite simple. There is limited accommodation for scheduling with the design center and for the walk throughs with the Field Manager. I would recommend hiring an outside building inspector to oversee the entire process. We have 3 walls that are not square (2 of which are in a very visible location). The out of square walls could have been avoided if the Field Manager carried a level and held the subcontractors accountable for poor workmanship. During the build, with each walkthrough we pointed out many locations that needed repairing. You are provided 30 days after closing to report and identify additional issues you have. 60 days after reporting over 20 issues we are still waiting for repairs that were to being 30 days ago. It has been brought to our attention that many neighbors have experienced the same issues and continue to as well. In addition, prior to the movers coming, hire a professional to clean top to bottom and deep clean your floors. Field manager will dismiss your concerns about the “construction clean”. Also, our sprinklers still have never worked. ... More

There was no “ wow” factor in this new house. The builder forced us to close earlier than we were originally scheduled for and we wound up having to complete many projects that the builder did not finish. Our trees and bushes were dead or dying, a/c system inoperable, doors with no locks, no access to cable television, shoddy electrical work, and many more issues we’re still dealing with. It boggles our minds why they couldn’t wait two more weeks and present us with a finished product.

Quality of drywall, trim, all trim was horrible for the price we paid for home

Plan on the home build taking longer than you think. Communication with your personal contractor is key( we had issues with ours) I would t go through the process again.

We are very pleased with the model we selected although we would have like some freedom to make modifications. We were a little disappointed that some things were not checked by the builder before our closing. Since that time, the company has been responsive in setting up repairs for those issues. We also felt that we were not given clear advice on the options regarding the pool and recreation area surrounding the pool.

Everything was good up to the final closing. The initial walk through had an unbelievable amount of issues. The second walk through was a joke. They didn’t finish most of the items on the list. Tape was still on areas that weren’t correct. Still waiting for items on the list. Promised a closing gift from the construction manager, never got it. Promised they would clean up inside and out, never happened. Left a bucket on the lanai, still sitting there. Broken shovel in the yard, still sitting there. You guys rush the last week, when everything was supposed to be perfect, and failed miserably. It’s seems that corporate rushes closing so they can get a bonus or something for the number of homes they close in a month. The home owner is the one that suffers. Why is it up to me to find all your mistakes and issues, the last week should be very meticulous on your part to finish the house properly. Nobody has reached out to me on the status of anything. Great experience up to the last week, and then everything falls apart. What a mess! I should the field managers rating from a 10 to a 0, due to all the failures at the end. Extremely disappointed in all the issues on the last week. What a disaster. I will be calling corporate, since nobody here has reached out to me. I’ve had six homes built prior to this, and you are by far the worst. ... More

Even though this builder seems to have a good reputation, they sub-contract the work out to a workforce that have substandard quality of work. Many examples from poorly installed tile work, cracked tile, damaged appliances, missing lighting fixtures, mission bathroom fixtures, damage to drywall, etc. etc. The landscape company is unresponsive. They have the sprinklers turned on so much that the back and side yards are unusable due to the saturated ground. All defects left to be addressed after settlement under the warranty process. The warranty process is slow and broke. The builder seems to have way too few employees (only 2 I believe in Del Webb Bayview) that handle the warranty work for the new homeowners. There are just way too many workmanship quality defects in the building process for two people to effectively manage. As a result, homeowners do not get responsive attention to addressing the many flaws. The upfront sales representative was great. The construction manager during the construction process was great. It is getting the many defects address after selttlement that is not good. ... More

Joe Tosto, our field manager, was a professional during a difficult build process. Between supply chain issues, staffing of the trades, and delays on the property Joe kept things as positive as he could, he was the beacon of this process. Quality and workmanship is debatable as we have already have grout coming up in the master shower and have had electrical issues.