Del Webb Reviews in Sarasota Bradenton, FL

Jenn is great to work with & Brandon is superb!

The experience was great. Frank, our site manager, always had time to walk the house and show us the progress and explain things to us. My only complaint, besides too much paperwork, was that I don’t think the house had a final cleaning before we moved in. We did have an issue on closing day but Pulte worked very hard to fix it quickly and that may account for the cleanliness of the house. We are enjoying our new house and are looking forward to living here for many years.

I’ve read many comments where residents are calling Dell Webb “Paradise”, and in many ways it is. But when it comes to the actual house, it is disappointing. My kitchen countertops do not reflect the color granite that I chose. The countertop in the third bathroom is not what I chose at all. The faucet installed in the kitchen is rusty. Finish work around the master bathtub is very sloppy. Some things they may get around to fixing, but the granite/quartz countertops are permanent, unfortunately. Seems it’s just my tough luck.

We felt good at first blush but not after moving into the house. As an aside, the house was overpriced as was the lot. Sign of the times!! General quality and fit and finish was disappointing. The house was dirty at move in and not move in ready at all. We had to call in cleaning teams to do interior and exterior cleaning to before we could completely move in. The quality control was far below our expectations. Apparently far too many houses are currently under construction for supervisors to adequately police the workers. Sales and warranty staff (Jim, Jennifer and Ashley) were excellent!! Megan our real estate agent was wonderful. We are repeat Pulte customers. We love Del Webb living but were quite disappointed with the fit and finish and cleanliness of our new house. Frankly, we gave our construction supervisor a good rating before we had time to thoroughly inspect the condition of our home. The Del Webb at LWR is a beautiful development overall. But for the price we paid we expected a better quality build. PS: The dishwasher broke after one wash and the pool and spa were very dirty as were the wall to wall rugs in two rooms. There was a lot of interior construction dirt. Bottom of door wood trim was shabby in several rooms. Need I say more? Pulte really needs to tighten up on quality control. We really love our new house now that it is cleaned up. If you have any questions do not hesitate to contact me. Thank you. ... More

Despite severe supply chain problems, Pulte was able to keep construction of our new home close to schedule. Field Manager kept us informed and did everything he could to get us closed and moved in before our lease expired. Walkthrough was thorough and honest. We felt that Pulte was committed to delivering a quality product. Since closing, Pulte Warranty supervisor has stayed in constant touch, helped to characterize issues needing attention and scheduled corrective actions.

We had a very positive building experience with our new home, although it took a bit longer than anticipated. We love the home.

The quality of our build is exceptional, just as promised. Trace, our sales rep, was very honest upfront about the process and what to expect. Joseph, our construction supervisor, was "on it" 24/7. Even with us being extremely picky, very few things were on our punch list as a result of our final walk-through. Even building through COVID, home was on-time and to our standards.

I would give them 4 1/2 stars if this were an option. This was my first experience with Pulte and overall they did a very good job in the setting of supply chain issues and challenges in finding quality subcontract labor. My field manager was phenomenal and I was very happy with communication throughout the build. Whenever I brought an issue to Pulte’s attention, with only 1 exception, they dealt with it immediately. The closing agent was excellent as was my customer service manager. They both were clearly doing their best to give me a great experience. I am pleased overall with the process Pulte has in place from start to finish. ... More

More than a month in a still plenty of unresolved issues.

The home was everything I expected overall, biggest complaint was lack of information. If I didn’t live close I don’t feel I would have known why my home was delayed in being completed. I had to make phone calls to try and get updates.

Pulte gave us 5 different dates to move in from 12/30/21 to finally 6/6/2022 which cost us way more money than anticipated. Timelines were not met and any communication between us and the Field Mgr Shawn were driven by me not them. We did not get a celebration due to over 1000 items identified to be fixed at the first closing walk through. In fact, they were still there at 8am when we were to have our second walk through. Many items still not completed after move in, the floors (all tile) had adhesive and grout splatter all over them and have been cleaned 3 times after moving in preventing us from putting rugs down and moving in some furniture. Very little Shawn told us was true or on time and only excuses not a plan of action. We are in lot 69 at Cypress Falls, the folks in lot 4 are selling and building with another builder in Venice area. Total disappointment for us. We asked for a set of plans that were here but disappeared and the answer was go pay for them t the city? The outside hose bib and electric box were install on the side of the back of the house instead of on the back owners suite section so we could have electric and water when we put a caged pation in, answer, these things happen? ... More

Process began in November 2021. Entire process seemed to drag, hard to get any concrete answers to questions and or timelines. Cost of project went continually upward with no definitive end date. Folks were cordial enough, but pushy at times and unable and/or unwilling to share information regarding timeframes and costs. Once builder decided to move forward and complete home things were fast and furious from May 1, 2022 until closing on June 30, 2022. The mortgage process was painful at times and definitely lacked communication when the process demanded better and more frequent communication. It was apparent at times that we as buyers were not the first priority, it was moving the unit at all costs. The final figures were wrong after we had wire transferred funds for closing and we had to wire additional funds prior to closing at our expense. The closing was a two hour event when it should have been half of that as the final figures were still incorrect and needed to be changed while we sat at closing. We are very happy with the end product at this time, but have yet to move in, we do not expect any major issues. We are very satisfied with our construction manager and highly recommend him to all. We are excited about our new home and eagerly await our move in September to begin to explore and enjoy our retirement home in Florida. I am not trying to be critical, but it seems to me that a multi-billion dollar company and its' subsidiaries can do better moving forward. Thank you ... More

Overall the buying experience was very good. Labor & supply chain issues definitely created delays. The Del Webb/Pulte personnel were open, honest, and did their best to keep us up to date. At closing, we received a high quality house.

Dan our sales rep was excellent! Very friendly, helpful and extremely responsive. Always keeping in touch and helping out with everything. Pulte Mortgage not so helpful. I filled out a separate survey for Pulte.

Michele M. & John F. We’re both fabulous! I could not have asked for better

Our field manager was excellent. More informative information from the sales office would have been appreciated since we were out of state buyers. More frequent updates would have helped us understand the numerous closing date delays.

We recently moved into our new villa in Del Webb Bayview and love our new home! The home building experience was exciting and our field manager Max did a great job keeping us updated and informed of the progress! Our sales person Michelle also stayed involved and helped along the way! There are always a few issues that need to be addressed after move-in and so far Natalie and Joey have been very helpful in getting these things done! Everyone we’ve been in contact with at Pulte has been attentive and friendly, and they truly strive to keep us happy in our new home!

Bret and the team were amazing throughout our transition to life in Del Webb. Every little details was addressed timely and effectively. Bret is a true pro.

Our interaction with the mortgage company and Ms. Wessen in particular was so terrible it caused us to become so stressed out. and the Project Manager was like 22 years old and knew nothing about construction and ruined our floors.

Excellent care of the homebuyer before and AFTER closing.

This is our 2nd Pulte home in Del Webb. The 1st one closed 11/20. This one code 5/22. Quality has declined significantly! We have almost 100 items on our punch list. 2 months after closing there are still over 50 open items. Also, Pulte title people were extremely difficult to deal with!

Getting any punch list items completed are nearly impossible after closing.. Response back to address lawn issues have been over a month to get even a response.. A lot of passing the buck going on between builder, HOA, and landscaper. Seems like its all new to everyone but I find that hard to believe since Pulte has been around for a long time and know how to operate.

Disappointed in quality of build and amount of time spent trying to get something repaired. Several big issues that need to be taken care of along with numerous cosmetic ones too.

We understood that because of all the supply issues taking place our home building experience would be a struggle. Our building manager, Jesse, did a great job of handling everything and issues that developed. Jen, our sales manager, was a true gem that helped us when we had real issues. Our biggest problem was when upper management informed us 2 days prior to our "non negotiable" walk thru and closing dates that they would be delayed. Jen and Jesse jumped in to help us get in our home on the date promised.

Love our home. Took longer to build than expected, but once in everything is fine.