Del Webb Reviews in Sarasota Bradenton, FL

The sales person, Jen, was awesome as well as the design team. They were most helpful in helping me make decisions about various items. My main problem with the entire process was the quality control of various vendors who worked on my home. Clearly, there was limited overseer of the build. If you are going to build here, live close to monitor it. I lived out of state so was not able to do so.

Project manager Trent was great to work with. He goes above and beyond.

This has been the most stressful event in our almost 46 years together other than deaths in the family and personal medical issues. We visited the build site almost every evening after the workers had left and, on almost a daily basis, were disappointed to observe incorrect installation, shoddy workmanship, damage done and food wrappers, cigarette butts, empty soda and beer cans laying around. The so-called “finishing touches” were far less pleasing than we expected, such that we paid to have the entire house repainted before we moved in. Our home inspector said “Your house is structurally sound but cosmetically it is a disgrace.” That said our salesperson was excellent and after our first Field Manager quit and his boss took over our ability to communicate concerns and get them resolved improved greatly. All in all, we are trying to move past all the negativity and make this house our home. ... More

Quality of workmanship and skilled labor was lacking for the quality we were expecting. Examples: Grout pitting and thin, trim work, especially on crown molding, Shower glass not placed in correct location. Building manger provided weekly, detailed updates on the progress of the home. Sod laid before sprinkler system set for watering. More than half the sod died before sprinklers were programmed to come on. Still waiting on dead sod to be replaced. Plantation shutters work ordered as an option at a premium. Were installed prior to closing. Were installed weeks later. For "custom home", there were not enough designed choices for the buyer. ... More

Buying was a good experience. Pulte mortgage was just ok. Love love the house. Response to 30 day punch list is excellent. Great people work fir Del Webb.

I was very unhappy about the 15 months it took to build, and the morgage game they played on me!!!

While the quality of the materials used for and in our Del Webb home is very good and we LOVE our beautiful home, we are disappointed with the workmanship evidenced by the number of annoying repairs & corrections needed within our first 90 days of homeownership. We think homeowners can expect a few adjustments as part of any post-settlement home. However, we have an an exceptional number of annoying repairs, fixes and adjustments in our new Del Webb home. Building a home requires coordination of a extensive number of activities, accessing materials and working with suppliers, all of which are mind boggling but home builders are very experienced at managing all of the activities needed to deliver a COMPLETED home. While we have had NO SERIOUS problems, which would be issues that effect the appearance or functionality of any feature of our home, we believe Del Webb deserves 4 STARS for the number of annoying issues to address in our new home. ... More

Think coffee has a great process from start to finish. They make it very simple from buying your house to getting insurance mortgaging your house and closing.

Poor quality of workmanship. Low quality of appliances. House was filthy when we moved in.

Our sales person was very knowledgeable of the brand and the model we chose to build. She was able to help us in selection of options. We were given an estimated close date of 2/15/22, with a wider window of January to March. We closed on 2/10/22. The few items that we noted after moving in that needed attention were addressed in a very timely manner.

Despite all the COVID related supply chain issues, our home was completed on time and we are very pleased with the result. The home, the Del Webb Community and the surrounding area in Lakewood Ranch are a great match for the lifestyle we were seeking.

A REAL BEAUTIFUL COMMUNITY !!! Michelle our sales person was excellent. She was always there. If we had any questions during the build process she answered them. She was so polite, understanding and very professional. Our site manager Mason was on target also. He kept us updated every week with emails, phone calls and pictures. NOW THE BAD !!! Our walk through punch list has not been addressed to our liking. We are still waiting for things to be done or items to be received. We are promised results but none are being granted. We are living in our house now for over six weeks and only a few things have been done. We realize there are some supply issues but other items can be resolved with a little more initiative. The workers are very professional and respectful. We just wish they would show up on time with the right items to be fixed or installed. ... More

This is not a custom builder and they are very rigid in what they can do. Resolving construction issues is painfully slow.

The warranty people are very good to work with and listened to our concerns. It would be nice if more attention to detail was paid prior to closing so there would be fewer workers needed after closing.

Pulte uses high quality material, but unfortunately does not use workers that care. There was a lot of sloppy workmanship that I am left cleaning up after moving in...things like paint and grout "splatter" and streaky paint jobs. Very unfortunate for the price paid.

Despite the delay in receiving supplies, the process was worth it. Everyone was courteous and tried to be helpful during delays. One thing that needs to improve is more personal contact either by phone or email to walk through the process. We found that we did most of the calling to get updates.

Here is a short list of our issues at closing Hot water not working Gas not working Washer dryer not working Gas range not working No refrigerator Mirrors and glass scratches throughout Outside gas outlet not working Hvac heat/cooling not working Door crack front door Master shower handheld not Installed Drywall hole coming in from garage Garage floor coating coming up

when you go through your walk thru make sure you look at every nook and corner. We had lots of problems after closing mostly small and fixable but very annoying

There were many delays ( which is quite common these days). However, the response to our questions and concerns were met with nasty and callous responses. Customer service needs to be improved.

It took much longer than advertised to have the house built but once built we are very happy with it. The quality of materials and workmanship were very high.

We are retiring later this year and moving from Boston to Del Webb in Lakewood Ranch, Florida. We were able to select our home design entirely remotely and received regular photos remotely as our home was being built. We have not yet seen our new home in person but have been very impressed with the attention to quality and responsiveness of the team. We were shown the finished home and are very excited to be moving to Del Webb.

I hope that my experience was the exception, not the standard. We feel that our home build was rushed to meet year end numbers at the expense of quality finish work. The structural integrity and basic engineering aspects are very good, but what you see as interior finish work leaves a lot to be desired. The staff we have been working with throughout the build process have all been exceptional and eager to please. They have made the negatives bearable.

Easy to buy a home with turn key services

We were absentee owners so a lot could have gone wrong that didn't. We had a particularly good project manager. However, some cost saving issues, not the PM decision, were a little silly. To not seal your tiles floor before move in makes no sense and cost more money in the end plus its a big pain.

The rush to close out by year’s end caused a lot of sub par workmanship. With so many homes currently under construction, quality control could be an issue. The company’s personnel are first rate but can’t keep up with the required fix up work and are at the mercy of their subcontractors. The subs are difficult to coordinate, not timely, come unannounced and most don’t speak English. There doesn’t seem to be any oversight of their work. The work is getting done but it has been a stressful experience.