Del Webb Reviews in Sarasota Bradenton, FL

I was very unhappy about the 15 months it took to build, and the morgage game they played on me!!!

Most home buyers end up doing the quality control function for new homes with many and varied issues. Poor paint, caulking, tiling are common as are more serious issues with roofing, missing insulation, granite quality, HVAC balancing, noisy vents when the wind blows 10mph, etc.etc The builder claims to minimize the “cookie cutter” look but bends the rules on occasion when it means a sale and does not take advantage of opportunities to add variety through house or paver colors, landscaping, and other exterior options. Interior options are very limited and base level of flooring, cabinets, appliances are among the lowest level and quality available. Expect to pay significant amounts beyond the base price to get even average (big box) quality upgrades as well as very high lot premiums. Sales and marketing are the strengths, construction management understaffed and inadequate to manage subcontractors and level of homes under construction. ... More

There are way too many issues and problems that we experienced with Pulte in our home buying experience for me to include here. Some important ones: A huge lack of information and tons of contradictory and incorrect information from Pulte throughout, mistakes with the building of the home that I had to catch (the most obvious of which was two doors being installed wrong - "backwards"), the HVAC system not operating properly (and so obviously not started-up and checked properly) so that it's operation caused terrible temperature conditions and used a ridiculously high amount of electrical energy (that we are stuck with the bill for!!!) until the improper operation of the system was corrected (not until more than a week after we moved in), etc. etc. Last example - this review came to us as "Del Webb DW BayView Echelon 65's", but that's not the correct name of the community (just one more bit of incorrect information - that had to come from Pulte - that shows a clear lack of attention to detail, which we experienced throughout the home buying process). I expect better from my 3rd grade granddaughter. ... More

We were long distance buyers. We came out three different times to inspect the build. I personally found things that were off and told Jared about them and he said he’d take care of them. He did some, but not most. They affected the proper alignments of cabinetry and countertops later. The front door was installed crooked. That has since been handled by needing to take off the lower threshold and reinstall correctly. I had asked Jared to please make sure the drains were not clogged as MANY reports had come to light of debris being stuffed and causing blockage.He assured me he took care of it. We had total blockage within 1 1/2 weeks. I asked Jared to make sure the floors were level before installation and that leveling compound was used. I was assured of that. Decided to put different flooring in and now see instead of leveling, he grounded a great deal of the floor, removing the natural seal concrete makes when poured. He created even more problems doing that. Schematics of the plans for this house were NOT followed. The master shower was not correctly installed as per the floor plans that I have a copy of. Because of the inconsistencies, the shower is NOT safe as it is right now. I’ve just realized the sliding doors to our back porch area was put in backwards. Does Pulte not make provisions for houses where they flip the floor plans? When installing the air conditioning. Heating unit, do you not install the needed filter? Ours wasn’t, and we had wired wiring done. Not safe on many different levels. There are many different items that need to be addressed to make this house properly built so we can make this our home. Warranty has been both good and extremely bad with communication and follow through. I was told by Valen to “ Trust the process”. It is difficult to do this because so many times we’ve been misdirected or out and out lied to. Safety issue like the plumbing, drainage, and that shower need to be addressed IMMEDIATELY. Instead, we are ridiculed, pushed off, or ignored. The exception to that was Michelle in warranty . She was great on the plumbing issues (2). We think our house will become a beautiful home as we work on it, but Pulte has allowed poor workmanship, poor quality merchandise, and poor supervision to permeate this building process. These homes are, in my opinion, not built as safely as they should be. We are cash buyers. We came into this with honest intentions, and expected the same from Pulte. , Pulte needs to have their president from Tampa come out and look at all the corners that are being cut in the build and rectify that for all the future homeowners. Thank you If interested in more information, please do at at us again. I’d personally like to help in any way I can as the consumer ... More

Great community, but building process was the worst I have ever experienced. The quality of workmanship by the trades is poor in general. Pulte escalation was effective, but they are limited when quality is poor. Seems to be theme with all builders. During the sales presentation the multi step quality check process does not meet expectations. If your lucky to get a good field manager it will help. Need to check progress frequently and hire a home inspector for predrywall and final inspection.

Walkthrough-filthy from construction (not cleaned) kitchen trim missing, no shower doors or mirrors, no screens on lanai, patchy concrete garage floor, closing delayed a week. After move-in 4 different tiles on floor, carpet cleaned but stains returned. Neither front door or garage interior door hung correctly, 1 1/2” space between front door sill and pavers, blocked cold water faucet, no hot water MBath shower, crack in ceiling, white line above all baseboards, windows very hard to open and one I can’t, stain on counter tops, windows never cleaned although I requested. Chuck, construction manager did his best but pressure above to close homes not finished is inexcusable. ... More

Pre closing walk through with project mgr identified several issues he disclosed were to be addressed by closing (1 week). I was prodded to give a very positive review as mgrs performance would be addressed by corporate based on my review. After closing, repairs were not completed. Prior to closing I was treated like royalty. After closing, I didn't exist and 2 months later, I am still waiting for repairs to be taken care of. Buyer beware.

The salesperson Tim was excellent. The oversight and quality control by the general contractor Trent is obviously lacking. We came from out of state and put our trust in him to give us a quality home. We have a 2 page punch list of repairs for sloppy workmanship that we paid for. So far, the repair people have not showed up or say they will come back and didnt. This is such an inconvenience and has ruined any excitementwe had moving to Florida. Having bought new construction before, this is not acceptable.

Bayview Del Webb is the worst Del Webb built and trustworthiness. I visited Del Webbs in Raleigh, NC and every single DelWebb in Florida. I bought here because it was new and I believed in all the other properties I saw. That it was basically following LakeWood Ranch Plan. Now I find out a 5 story apartment complex and strip mall are going in behind me! No privacy. And I’m at the mercy of all the noise that will come from the apartment complexes and the strip mall. Did my salesperson tell me this NO!!!! Just wanted to get the property sold and built out before this became a known reality. DelWebb has no plans to put up a concrete wall and tall trees. So the Oasis I experienced at all the other Del Webbs will not be my experience and the dream I thought I was getting. I cannot wait to sell in 2 months!!! Never again. ... More

Pulte gave us 5 different dates to move in from 12/30/21 to finally 6/6/2022 which cost us way more money than anticipated. Timelines were not met and any communication between us and the Field Mgr Shawn were driven by me not them. We did not get a celebration due to over 1000 items identified to be fixed at the first closing walk through. In fact, they were still there at 8am when we were to have our second walk through. Many items still not completed after move in, the floors (all tile) had adhesive and grout splatter all over them and have been cleaned 3 times after moving in preventing us from putting rugs down and moving in some furniture. Very little Shawn told us was true or on time and only excuses not a plan of action. We are in lot 69 at Cypress Falls, the folks in lot 4 are selling and building with another builder in Venice area. Total disappointment for us. We asked for a set of plans that were here but disappeared and the answer was go pay for them t the city? The outside hose bib and electric box were install on the side of the back of the house instead of on the back owners suite section so we could have electric and water when we put a caged pation in, answer, these things happen? ... More

Disappointed in quality of build and amount of time spent trying to get something repaired. Several big issues that need to be taken care of along with numerous cosmetic ones too.

Be careful.......follow through with certain things are just not there and at the beginning we just waited for the next disaster/issue. We have a punch list of fixes that can choke a horse.

There are so many issues with our “new” house that it’s way too many to mention. Cracking paint on the ceiling, poor drywall finishing, defective windows, defective shower door, poor quality cabinets that were a $10,000 upgrade, 2 large holes in the walls that Pulte didn’t notice, poor trim finishing work. The list goes on and on. It’s so discouraging and upsetting. We gave the warranty rep pages of our problems. She didn’t say anything wasn’t legitimate. She is trying her hardest to help us but it’s not her fault Pulte has such poor workmanship to begin with. Most of these issues could have and should have been resolved before we closed if Pulte had proper field supervision. Very, very poor quality control. So frustrating senior citizens have to deal with the result after closing and live in a construction zone in a brand new house while the builder’s mistakes get fixed. What a nightmare! Apparently Pulte doesn’t care about their customers because after speaking with neighbors we aren’t the only people with issues in our brand new house. A corporate supervisor needs to call us ASAP. ... More

Look at everything in your house. From the placement of the light switches to the water pressure in your shower. Don't assume that smudges on your floor can be easily wiped up. Do not close on the house until all of your issues have been addressed. It is a very difficult and lengthy process to get problems fixed once you have closed.

The process of purchasing the home is quite simple. There is limited accommodation for scheduling with the design center and for the walk throughs with the Field Manager. I would recommend hiring an outside building inspector to oversee the entire process. We have 3 walls that are not square (2 of which are in a very visible location). The out of square walls could have been avoided if the Field Manager carried a level and held the subcontractors accountable for poor workmanship. During the build, with each walkthrough we pointed out many locations that needed repairing. You are provided 30 days after closing to report and identify additional issues you have. 60 days after reporting over 20 issues we are still waiting for repairs that were to being 30 days ago. It has been brought to our attention that many neighbors have experienced the same issues and continue to as well. In addition, prior to the movers coming, hire a professional to clean top to bottom and deep clean your floors. Field manager will dismiss your concerns about the “construction clean”. Also, our sprinklers still have never worked. ... More

Quality of drywall, trim, all trim was horrible for the price we paid for home

The quality of workmanship is terrible. There are 100's of paint blemishes on the walls,Paint splatters on my hardwood floors that still have not beeen cleaned up by Pulte. Every window sill needs to be rechaulked. The floor moulding where installed crooked and there is exposed wood. The hall bathroon tile is off center and has gaps in the chaulking. Where the walls and ceilings meet there are paint lines.My hurricane shutters that were hung and approved by the county, some dont fit properly and I was missing hardware. Plus Pulte painted over the bolts in the walls around the windows for the hurricane shutters and I had to spend hours cleaning out the paint so I could unscrew them from the wall. And the list goes on and on. If I knew how bad the workmanship and lack of quality control checks, I would have never purchased the house. ... More

Hire your own private, licensed, inspector to monitor every phase of building. Do not close until all issues - cosmetic and otherwise - have been completed. All issues are addressed by customer care, but not in a timely manner. I am 2 months after closing & work is not completed yet. The master shower is still unusable and revealed a cover-up by multiple services (tile & plumbing) of defective workmanship & Moen products. This is the 3rd house I have had built & the 1st with any (& many) problems. This is a wonderful community to live in, but the build quality is poor.

Closing process was delayed three times. Problems on walk through were numerous and were not fixed/completed at closing. Now I will have to deal with the issues through the warranty process. I don't expect that experience to be any better.

Our building experience with Pulte was one delay after another. There were so many mistakes made along the way. Luckily we were here to have them corrected. The workmanship in so many areas embarrassing. They are coming back to fix some of the issues, but some we know will never be taken care of. The ONE SHINING LIGHT in our buying and building process is our sales person JEN. She is an amazing sales person and overall wonderful lady. Thank you Jen.

Issue that arose in March not taken care of before closing in May. 3 months since closing still not taken care! Paid $$$ for this upgrade. Lots of similar horror stories throughout the community. We went with Pulte because we thought we would get a quality build and responsive experience. They are not that company anymore!

Don't buy a Pulte home - poor workmanship, lots of issues with poor or no response.. Only good experience was with the mortgage company.

Quality of workmanship and skilled labor was lacking for the quality we were expecting. Examples: Grout pitting and thin, trim work, especially on crown molding, Shower glass not placed in correct location. Building manger provided weekly, detailed updates on the progress of the home. Sod laid before sprinkler system set for watering. More than half the sod died before sprinklers were programmed to come on. Still waiting on dead sod to be replaced. Plantation shutters work ordered as an option at a premium. Were installed prior to closing. Were installed weeks later. For "custom home", there were not enough designed choices for the buyer. ... More

Our interaction with the mortgage company and Ms. Wessen in particular was so terrible it caused us to become so stressed out. and the Project Manager was like 22 years old and knew nothing about construction and ruined our floors.

Shortly after the contract was signed the issues began. Once we finally got a return call from our project manager Colin, we were told our home was going to be significantly later than we were promised even though we’d purchased a quick move in home. This continued for months with culminating with Colin texting me with a slanderous vulgar text. Pulte replaced Colin with a new project manager, Trent, who finally got our house on track.He and Scott from the warranty department have been the only positives in this process. Once we finally closed three months later than promised, we received a special assessment notice from our association that had never been disclosed to us prior to or at closing. We’ve contacted Pulte numerous times with no response. While we wait to hear from Pulte, we’re considering going to other social media sites to share our unpleasant experiences. If you’re considering purchasing a home from Pulte you may want to reconsider. ... More