Del Webb Reviews in Tampa St. Petersburg, FL

The only thing I would say is there should be more choices in the design center on some things

Our salesman was extremely helpful in finding the right home for us and making sure we got the best deal. The walk‑through and inspection were very thorough, and every issue we identified was addressed promptly. The closing process went smoothly with no complications, and the team was very accommodating throughout the entire experience. We’re very satisfied and appreciate the level of care and professionalism we received.

We reported poor quality workmanship on $7,000+ garage floor and marked the worst areas with blue painters tape. Nothing gas been done. A missing shelf bracket in pantry makes that shelf unusable.

Our salesperson was a nightmare to work with. She was missinformed and missleading through out the entire process. Would defiantly not recommend. Our construction manager Steve made the construction process enjoyable. His communication, attention to detail and knowledge is exemplary. A+ for Steve. Service on a few issues after the fact are going smoothly, but a little slow. Pulte could do a better job of selecting there subs. Some of the subs are good, some are not. It was clear that a couple subs did not have any concern for other subs work. One item to note on location..the road noise from the Expressway and Shady Hills rd can be loud at night and early mornings. Once the amnetties center is completed next year, there will be a lot to do to stay busy. The Amnetties director is amazing. She is very personable and works very hard at making sure this will a fun and active community. ... More

Sales person was very knowledgeable. Project manager kept us informed of the process weekly with photo updates and timeline of events.

From Dustin, to Preston and Brian, to Ron and Natalie, everything has been good. While I love the house, there are a few things I would change. Just so you know, this is not our first Pulte/Del Webb home!

We recently built a home in Bexley and moved in March 2024. We love the neighborhood, HOWEVER... since moving in, we have had numerous problems. The problems started during the build phase. Our builder manager, Rafael, said the right things, but did not fulfill the promise. The worksite was filthy throughout the process, and as a result, the HVAC motor was damaged and needed to be replaced shortly after closing (it whistled loudly for 6 weeks). Also, we are still cleaning up grout and paint from the floors. Additionally, we have had 5 gas leaks (inside and outside) due to poor installation. We discovered 4 prior to closing, and 1 after closing. The building manager was irritated every time we pointed out concerns. The worst problem was a plumbing leak under the floor and concrete. We had to stay in a hotel overnight due to water shut off. The repair of pipes, flooring, walls, and repainting has taken 6 1/2 weeks to complete. We still have not been reimbursed for the hotel stay. There are numerous other quality concerns (doors bowed, door hardware incorrectly installed, etc.). While we love the location and look of our new home, the Pulte building process and quality have been extremely disappointing. We chose to build a new home with Pulte because of their pledge to Quality and customer satisfaction. We certainly did not expect to have so many major system repair needs shortly after moving into our brand new home. ... More

Had a great homebuying experience with all the Pulte professionals: sales agent, Pulte Mortgage, field manager, PGP Title, and Post Closing warranty inquiries.

Good house, support, and community center.

there is a lot to know in a 55+ community and who to communicate what to in the organization

No response to concerns

From the sales agent Renee to the building and warranty team Jeff, Joe and Luis we have been very pleased with our overall experience. The team has been very responsive and timely . We set our expectations to a realistic achievable level and thus far have been very pleased.

My experience is good. I wrote about the issues I encountered and the only one that was addressed was the electrical issue. I have encounter other issues since the waste disposal doesn't seem to work, and my doorbell doesn't ring. When the electrician came to my house he scratced the front door with his ladder when entering the house

We weren’t thrilled with the sales process, but the construction and lending teams more than made up for it. Everything happened exactly as they said it would. Very pleased!

We had a very good experience building our home with Pulte Homes. From our salesman to the design expert to the field manager at the end. All were excellent. At our final walkthrough before closing several items were noted that needed attention. Our field manager had everything taken care of within a week.

The day we closed, the punch list wasn’t completed. The tile and carpet floor was a mess. There were no shower heads in either bathroom. More important though was the drain in the master bath was completely blocked. It had to be jack hammered down to the P trap. That took days. After the drain was repaired the repair job to the tile was unacceptable so the tile work had to be remediated. Much better but still not perfect. There is still an unfilled shallow hole in the rear lot. Construction manager say it’s now the HOA responsibility. Of course I’m well down on the HOA maintenance list. Low priority could take months. ... More

the actual trades that were subcontractors were the Achilles heel in this project. Some basic carpentry/plumbing skills (90 degree base molding vs 45 degree, water supply lines hanging out off wall and not attached, wall texture on all switch plate covers and wire shelving in closets, etc.) were just not present in many areas. Too many items had to be corrected which slowed process and allowed for a distrust/questioning of competence mind set to evolve. CM was continuously aggravated at poor workmanship. He got most errors fixed, but his time could have been much better spent.

Construction Manager Del Webb First I would like to say that Rafael and I did not see eye to eye on several issues, however, he did what he said he would do and that is communicate to me weekly on the progress of my home. His weekly status reports were very precise and at times included pictures of my homes progress. He also, made sure that the Sub Contractors used by Del Webb kept my home relatively clean inside after each task completed by them was finished. Rafael told me from the beginning that he would deliver to me a home that would not be cosmetically perfect but that I should trust him in doing his job to deliver a quality product. I brought to Rafael’s attention that this is my second Del Webb Home and that my first in Stone Creek Ocala had less than 5 problems in the first year of me living there. I truly believe that Rafael is an asset to Pulte Del Webb because of his experience in construction. This experience can be used to mentor new inexperienced Construction Managers in the building process to look for specific problems thus eliminating customer frustration. Overall, I would give Rafael a Rating of 10 where 10 is the highest level for his performance in the Supervision and Quality Control of my home. ... More

Saw to all details of the building process. Kept us informed and made sure home was ready as promised.

The entire experience was excellent. From viewing the model homes and the worksite to getting weekly updates from the project manager to an informative walk through to easy close. The house came out beautiful - with no issues or complaints! A few minor things had to be addressed and they were done quickly!

Finishing Subcontractors - were not experienced. Painting and drywall was very sloppy. had to be corrected and redone is multiple areas. walls and doors not straight and had to be corrected. Trim placement and cutting not professional, excess caulking used to cover up sins. Foundation and roofing appear sound. Recommendation is that Pulte needs to hire experience sub contractors - which is dependent on the local labor market. Closing day was hectic with subcontractors finishing final touch ups too late. Again appears to be labor shortage issue. Cleaning was late and recleaning necessary because subs were not careful on last day with final touches and repairs. Paint on floor, drywall dust on floor and cabinets was left after repairs. Cleaners especially the floor was being cleaned until almost 5pm. If closing would have been delayed 2 to 3 days it would have been much smoother and a better experience. ... More

Overall my experience building, buying, and living at DWBexley was good. I particularly like the size and location of this DW community. I moved here from a bigger Del Webb community in Florida and was familiar with the style of homes and the amenities offered. Unfortunately the cost of homes and the cost of living is higher in this area of Florida. Within the first few weeks of living here I have reported a few problems to warranty dept and they’ve been generally responsive.

Trying to get a shower door seal that does not leak water all over the floor has been very frustrating. Pulte should be able to install a strong enough seal at the bottom of the shower door to prevent leaks. I have been given the run-around in that I'm told that the kind of seal installed is all that they have. They should be able to get a better seal.

Sales office and rep was fine. Building was a disaster. Wrong tile in two bathrooms. Wrong cabinets in kitchen. Build manager tried to be good but his hands are obviously tied by corporate. Nice guy but just a puppet for corporate. Pulte lied to us about the issues until we came up with written proof. Poor quality- everything sloppy work. Doors arrive to Pulte not square- embarrassingly with a problem, Pulte says sorry that’s the way they come from supplier. Cheap and sloppy workmanship and toilets. Sorry but this is honest.

Rafael and all the staff we worked with from Pulte did a great job. We could not have asked for any better.