Del Webb Reviews in Tampa St. Petersburg, FL

We expected little, received even less

The buying experience was terrible. Option where limited .After moving in ,it has been a nightmare because of the poor work preformed by your tradesman. It's almost impossible to get the problems repaired. Just a terrible experience .

Sales agent Kit was excellent and trustworthy. Construction manager continued to promise follow-up on missing parts but was not truthful in his responses. Managers did not provide feedback. Once Christopher took over thinks moved quickly. However many items were overlooked before closing that were not discovered until move-in. Have not heard from anyone on checklist items still pending after closing. Sewage backup due to dirt in lines, which is preventable. Pulte Mortgage was terrific.

My experience has been VERY trying. Building supervisor did not communicate as promised, info given to me was not true and up to date. Lots of things left not corrected, was said to be covered by a warranty that has not followed up or called as promised. Got one text saying the warranty work submitted would be taken care of. That was over 3 weeks ago, with no follow up as promised with in 48 hrs. After closing all communication with Bexley Del Web has been non existent. I like my neighbors and location they are great. So far nothing but extra challenges and stress has been with this construction situation. Very sad, I'm 75 and looked forward to a enjoyable process which it has not been. ... More

The home model was fitting us well as retired individuals. The construction is very nest.

Our sales representative was great and helped tremendously. Our project manager was average at best and lacked construction experience but his supervisor and the warranty team stepped up. Would I buy again the answer is yes!

1. The field managers have no experience nor the knowledge to carry out their responsibilities. 2. We have had many defects in our home caused by the sub-contractors who took advantage of the field managers lack of knowledge & experience. 3. The warranty which Pulte utilizes to repair all defects & workmanship is not worth the paper it's written on. 4. All of my statements that I have mentioned above is not from a personal view, I have pictures of all the bad workmanship along with the emails advising Pulte of all the unnecessary issues I have experienced. With that said, the same field managers are still representing Pulte with the same mind set that they had in building our home. I would not recommend to anyone purchasing a Pulte home because everything I have experienced is status quo. ... More

Overall given the labor and supply shortages we are satisfied with our home. One big issue we have is from when they did stucco for the home except for the area around the sliding glass door and kitchen window because those windows were delayed and they wanted to move forward with construction. We were concerned if the stucco around the missing areas would blend if it was done later. We were assured it would and you wouldn't see a difference. That is not the case you can easily see the difference and even though they tried to work on it after it is still very noticeable that the stucco around the SGD does not match the rest of the wall on the back. Frustrating and disappointing because we paid a lot of money for a new home so it would look new and not like something had been repaired and didn't match. On a positive note, our Construction Mgr. communicated with us throughout the entire process and always answered all of our questions in a timely manner. We have built several homes and he was one of the best CMs we had. ... More

Small things need attention: lock on sliding door,

Everything is expensive now, and home prices are no exception. Although we hope to "get what we pay for," Pulte's Del Webb homes miss the mark in the current environment. It seems the worker shortage has forced builders to hire even the lowest quality subcontractors to complete their homes. It also seems that the same worker shortage has caused subcontractors to hire lower quality workers. The final result, unfortunately, shows up in your home's finishes. Our home was completed on time (about 9 months), and overall is a very nice house. Some of the workmanship was lacking, however, and was noticeable during the build. Electrical outlets that were loose in their boxes, amateurish tile work, and low-quality plumbing components come together to spoil what could have been an exceptional homebuying experience. To be fair, building during the pandemic presented many challenges to the builder that they had no control over. I don't think Pulte can be blamed for the low-quality work some of their subs are providing; they simply don't have many options if they want to complete their homes in a reasonable time frame. But if you're buying a new home right now, you need to understand that going in. Plumbing, electrical, tile and flooring contractors are all employing workers they might otherwise not hire or keep in better times due to a worker shortage. Demand is very high and they simply can't keep up. The result of this supply-demand shortfall will show up in your home. Hopefully not as anything catastrophic, but most likely in the finishes. Your home will have many items that were simply done incompletely or wrong. There will be many items that someone with general DIY skills could have done better. The cheapest components will be used in many cases. There will be delays in warranty work being completed after you close. Right now, this should all be expected given the current employment/demand environment we're living in, where some components are nowhere to be found and shipping delays are constant. With all of that said, we do like our new home, and for the most part it was built properly and to our specifications. But it is a production home, and it was built like one. Our "experience", however, was very good overall. Our salesperson Renee was very knowledgeable, friendly and responsive to any questions we had. Our field manager Brendan was outstanding. Although he was managing a larger number of homes than normal due to the high demand, he was excellent at keeping us "in the loop" not only with the overall build progress (sending emails and photos on a regular basis), but also addressing any specific issues we noted during construction. Without people like Renee and Brendan, our build experience would have been "ok", but they were instrumental in making it more enjoyable and increasing our confidence in the process in spite of the limitations imposed on them by the subcontractor market. It's an expensive time to build a home. Any home will be overpriced right now, production or custom. It hurts a bit more when you pay a lot for a production home that has many of the earmarks of a low-bid production home. But that's what you're buying, and that's the market we're in right now. If your expectations are set properly, you won't be too disappointed. ... More

The superintendant, project manager (whatever the term) - CHRIS was communicative and responsive before and after close.

What should have been (per Del Webb’s) tv ads a joyous event became anything but that. Getting answers to questions, pushed to close when jot complete and then getting deficiencies corrected certainly kills the message you advertise. The residents are phenomenal, the experience just short of a nightmare. What happened to the Del Webb vision? BTW we are not in a 40 foot but a 50

Great communication from the sales office and field manager. We were informed of our home's progress in weekly emails with photos. The warranty department was responsive in taking care of warranty work. It was a pleasant experience to build in Del Webb Bexley. We are happy with our home and highly recommend Pulte.

Samantha my sales agent was wonderful, and CHRISTOPHER the field manager also did a very fabulous job. I have a few issues that need to be resolved, and the response for #Warranty is a little bit slow.

The structure of the home I feel is very good. The location of the home is very nice. The details of the inside of the home, the workmanship is lacking, perhaps due to Covid and lack of workers? Perhaps the Field Managers have too many homes to keep track of? They have a warranty. Supposedly ALL those workmanship issues will be resolved w/in the year, so time will tell.

Our field manager Anthony was helpful, professional, and very good to work with. The overall process was good for the most part, even considering supply chain issues present throughout the industry. However we are still awaiting our permanent gas range and pendant lighting in our kitchen 6 weeks after closing!

Overall poor build quality. Unable to resolve issues. Nothing but promises. You are better off fixing things yourself. Contractors don't care and Pulte Homes is fine with this attitude. They have a broken quality control system.

We thought the quality of the Home we got through Pulte at Del Webb Bexley was Very good and the value of the home was excellent for the price that was paid. We have really enjoyed being in this community, and know that other homebuyers will enjoy it as well !

I did not have a good experience with the builder. I think the sub-contractors were not experienced in their trade. Pulte Homes sold too many homes at once where they could not hand the demand and supplies. I'm don't want to hear it was all about COVID, that's when you should have stopped selling. We are still waiting for bathroom light fixtures and 4 flood light bulbs that were supposed to be in when we signed. As for completion or status of work requests, not happy with the timelines or the status updates.

Been in home little over one month. Still waiting for some floor trim to be finished, still waiting on refrigerator we ordered. Lots of delays. Started my one year warranty list already.

The Del Webb team made building a home easy. We worked with Kit, our Sales Rep, who helped us understand the different models, available upgrades, lots and the overall build process. He spent quite a bit of time with us to make sure we felt comfortable with the community, our selections and the overall process. Once we purchased, Kit helped us document all of our upgrades so we were prepared to meet with Kristen, our design specialist. Kristen listened closely to what we were looking for in our new home. She asked good questions and made great suggestions when it came to colors, materials and functionality. The end result was a cohesive, beautifully designed and functional home. We loved having our own personal designer who was focused on our lifestyle. Once all of our upgrades were selected, we started the build process. Our build process took longer than anyone expected. Due to Covid, supply chain issues and staffing issues, it took just over 10 months from purchase to closing. Our first field manager kept us informed and sent regular updates. We were at the house every day and we’re able to catch any errors or concerns early. We were assigned a second field manager, Jake, part way through the build. Jake was amazing! He stayed on top of all the subs, knew all of our upgrades and worked through a detailed project plan to try and keep things moving. It was a tough year for builders because of COVID but we knew that Jake was doing everything in his power to get our home completed. Jake was a great partner throughout the build. He took time to answer questions and paid attention to all the small details. We knew we would have a high quality home because of him. We did hire an independent inspector and Jake made the recommended fixes. We expected some pushback but didn’t get any. They treated our inspector like a partner to make sure we were getting a quality home. We used Pulte Mortgage for our loan. They made the process easy. Luis and Max walked us through the process, gathered all the information and made the closing easy. We’ve been in our home for a month now and have brought a few warranty items to Amanda, our warranty rep. It’s been small things like a scratched window and the wrong toilet bowl handle. Amanda is quickly getting them resolved. My one suggestion is to make sure you’re checking on your home during the build. You will know it best and it’s easier to get things corrected if they’re caught early. It was a long process but the Del Webb team made it easy. We would definitely recommend building with them! ... More

We still have some un-resloved issues that we are waiting on. We need a screen for our flex room, trim around our microwave and 2 floodlights. Both houses next to us which were started 3 wks. after us have them. Our field mgr. told us there is a shortage of these items, but why did these houses get these items before us?. A little frustrated. However, we are pleased with the overall actual construction of the house. The landscaping is done beautifully.

Great communication. Very resistant to change, even small things.

Our builder was on point informative and gave us an update every week on the progress of our home

Many different policies during the build process due to covid and supply issues. However, the builder chose to change course on supplies in midstream leaving us to wait for delivery.