Del Webb Reviews in Tampa St. Petersburg, FL

Workmanship could be better. Subs missed the mark in some areas. Others excelled

Very easy to work with Dustin, my salesperson

I really enjoyed working with my building supervisor Brice. He was always available to me. His work ethics were impeccable. He responded quickly and followed through even afterwards. It was a wonderful experience knowing he was on my side. The head supervisor Bill also was helpful, if Brice wasn’t available he was their. The team worked diligently to get things done.

Excellent buying experience. Home constructed as expected. Some desired upgrades and options were not available, e.g., impact resistant windows, electrical modifications, additional plumbing outlets, etc. Warranty service is difficult to obtain.

Make sure floor's are properly cleaned. Garage floor is cleaned.

I did not feel that the Construction Manager (CM) was not responsive in a timely manner to issues I noted in during my walk thru's during the during the construction process. Examples are circuit breaker showing a service light, incorrectly installed front door, loose cabinet molding. The last two items still need to be addressed five weeks past close. Additionally, the lanai deck has not been re-coated even thought CM's manager brought it to his attention during the pre-close walk through.

Had to repeat work multiple times because of poor craftsmanship of workers

Home buying experience from selecting the lot was good, although I did not go for lot with bidding, choice of floor plans were limited, and same goes for upgrades and choices of material at design center were also limited. Construction from outside looks good. Final walk through was hurried and we noticing several issues including poor cleaning of tile floors, We hired professional home inspection service and they noted number of issues which we could not see. Process of getting them resolved is through warranty service which seems slow. We are told that Pulty will take care of all the issues for a year. I will be willing to discuss if necessary. ... More

Our sales representative was great and helped tremendously. Our project manager was average at best and lacked construction experience but his supervisor and the warranty team stepped up. Would I buy again the answer is yes!

Our project supervisor was excellent in assisting us in getting a lot completed correctly during the processing of building especially during the end stretch.

Warranty issues need to be addressed with some urgency. Toilets were cheap and seats should be self closing. This is a low cost feature. Sales need to offer more options and time to consider.

Renee at the sales office represented DelWebb homes with professionalism. The models convinced us to sign a contract. We're impressed with the quality of the homes.

We like our new home but the finishing work is really disappointing. Painting, caulking, baseboards all are sloppy. They should have waited 2 more weeks before setting the closing date. Our final walkthrough took 5 hours because there were so many small problems. And of course we didn't get them all. Getting things repaired is a hassle cause to fix something it takes 3 different contractors on different days repair person, drywall person and painter - even for the smallest issues. Inefficient. The staff is helpful but our person who schedules repairs is often pulled away to another site to work so they are understaffed. ... More

there is no attention to detail, no pride of workmanship in home building these days. So many little things done wrong, incomplete, and just substandard. We were told we could not change our closing date even though the builder was clearly not ready to close. We have been in our home almost two months now and are still waiting on “repairs.”

Did not like having to blind bid on the land.. lot should have a price, take it or leave it.. bidding is just a giant money grab.. good for Pulte but bad for buyers.. another example of corporate greed

Everything is expensive now, and home prices are no exception. Although we hope to "get what we pay for," Pulte's Del Webb homes miss the mark in the current environment. It seems the worker shortage has forced builders to hire even the lowest quality subcontractors to complete their homes. It also seems that the same worker shortage has caused subcontractors to hire lower quality workers. The final result, unfortunately, shows up in your home's finishes. Our home was completed on time (about 9 months), and overall is a very nice house. Some of the workmanship was lacking, however, and was noticeable during the build. Electrical outlets that were loose in their boxes, amateurish tile work, and low-quality plumbing components come together to spoil what could have been an exceptional homebuying experience. To be fair, building during the pandemic presented many challenges to the builder that they had no control over. I don't think Pulte can be blamed for the low-quality work some of their subs are providing; they simply don't have many options if they want to complete their homes in a reasonable time frame. But if you're buying a new home right now, you need to understand that going in. Plumbing, electrical, tile and flooring contractors are all employing workers they might otherwise not hire or keep in better times due to a worker shortage. Demand is very high and they simply can't keep up. The result of this supply-demand shortfall will show up in your home. Hopefully not as anything catastrophic, but most likely in the finishes. Your home will have many items that were simply done incompletely or wrong. There will be many items that someone with general DIY skills could have done better. The cheapest components will be used in many cases. There will be delays in warranty work being completed after you close. Right now, this should all be expected given the current employment/demand environment we're living in, where some components are nowhere to be found and shipping delays are constant. With all of that said, we do like our new home, and for the most part it was built properly and to our specifications. But it is a production home, and it was built like one. Our "experience", however, was very good overall. Our salesperson Renee was very knowledgeable, friendly and responsive to any questions we had. Our field manager Brendan was outstanding. Although he was managing a larger number of homes than normal due to the high demand, he was excellent at keeping us "in the loop" not only with the overall build progress (sending emails and photos on a regular basis), but also addressing any specific issues we noted during construction. Without people like Renee and Brendan, our build experience would have been "ok", but they were instrumental in making it more enjoyable and increasing our confidence in the process in spite of the limitations imposed on them by the subcontractor market. It's an expensive time to build a home. Any home will be overpriced right now, production or custom. It hurts a bit more when you pay a lot for a production home that has many of the earmarks of a low-bid production home. But that's what you're buying, and that's the market we're in right now. If your expectations are set properly, you won't be too disappointed. ... More

I was interested in a quick move in unit and Del Webb Bexley came through! Their selections hit the mark and proved to be the right decision for me. First interaction with warranty support have been less than stellar but we'll give them more time to get their act together.

Good builder, however some of the subcontractors were not as good. Synergy has not been very responsive since we moved in. November 20th they did some set up with us but since then they have not been helpful. They want to charge us to come out to get the door key pad working? It never worked! We told them right away. Marios AC tried to sell us on and upgarde or something when we just wanted to get the thermostat programmed.

Do not expect to have a custom built home.

I was surprised by how many issues we had that in my opinion could have been avoided with better quality contractors. We are now moved in and expect to find the odd issue which to date the warranty person has handled very well. Our field manager Preston was great, wished he’d been involved from the beginning. Pulte not well organised

Well built home--finishing work leaves a lot to be desired. Followups on things to be fixed have been slow.

So far we had only a few issues. They have been either resolved or scheduled to be resolved. Overall the quality of houses build these days has declined no matter who the builder is. If you have a good field manager that does at least some quality control you are in luck (our field manager was great to work with). Towards the end it was obvious that things got rushed. We caught a few mistakes that were made and they got corrected immediately. Unfortunately, our house was finished well before the houses around us. We live now in a construction zone which is not always fun. The worst part is the trash flying around everywhere. Everyone is putting food related trash in the containers and the birds come and take it out and now you have it flying all over the place. The worst is the dust. It is everywhere, and keeping the house clean is nearly impossible. This could have been scheduled a bit differently. Of course, this has no effect on the overall quality of the house. I know a lot of folks in our neighborhood have a lot of issues and hearing about it can be discouraging. We stay positive and work with the Warranty department if we have an issue. The Warranty department has been great to work with. We know they have a lot of work with so many houses that were finished lately and try to do their best. ... More

Overall given the labor and supply shortages we are satisfied with our home. One big issue we have is from when they did stucco for the home except for the area around the sliding glass door and kitchen window because those windows were delayed and they wanted to move forward with construction. We were concerned if the stucco around the missing areas would blend if it was done later. We were assured it would and you wouldn't see a difference. That is not the case you can easily see the difference and even though they tried to work on it after it is still very noticeable that the stucco around the SGD does not match the rest of the wall on the back. Frustrating and disappointing because we paid a lot of money for a new home so it would look new and not like something had been repaired and didn't match. On a positive note, our Construction Mgr. communicated with us throughout the entire process and always answered all of our questions in a timely manner. We have built several homes and he was one of the best CMs we had. ... More

Samantha my sales agent was wonderful, and CHRISTOPHER the field manager also did a very fabulous job. I have a few issues that need to be resolved, and the response for #Warranty is a little bit slow.

Our field manager Anthony was helpful, professional, and very good to work with. The overall process was good for the most part, even considering supply chain issues present throughout the industry. However we are still awaiting our permanent gas range and pendant lighting in our kitchen 6 weeks after closing!