Del Webb Reviews in Tampa St. Petersburg, FL

This was my wife's and I first experience building a new home. Overall we are very happy with the home. We understood from the beginning that this was a major undertaking and there would be bumps in the road. Our project manager did a very poor job communicating with us during the build process even though we told him from day one this was all new to the both of us. Our toilet had a plumbing issue on a Sun (second day in the home) (thank goodness we were home) where it overflowed into our master bedroom. The plumber was terrific and fixed a blockage in the line (probably from the workers). Our hot water pressure was dismal. I had to go to the clubhouse to take a shower at times. The temperature would never get warm and pressure on the hot side was awful. After several visits by the plumber a clogged screen filter was the issue at the tankless water heater site. It had two leaves in it causing the water to not get hot or enter the tank properly. This took about 3-4 weeks to diagnose and repair. Last Friday I had a steady visit from painters, electricians, plumbers, tile repair guys to our home with probably more visits on the horizon for warranty work due to poor workmanship. A cabinet guy is scheduled for this Friday for cabinet work. From talking to my neighbors this is all par for the course and comes with the territory. I found that the individuals or individual responsible for my home construction did not listen to any of our concerns during the build process and when it was time for closing the answer was "just take that up with warranty" If someone wants to reach out to me I can discuss other items. Almost all these issues could be discovered before the homeowner moves in with a checklist of some sort. Fines should be levied against the workers when issues arise after the homeowner moves in. ... More

I have built 3 homes and Pulte did many things very well. While my home is the smallest of the 3 I built, it may have the least attention to detail. But the most disappointing aspect has been the follow up to address quality issues is pathetic. After moving in, I was unable to flush the master bedroom toilet for a month. My lanai sliding door is installed improperly and allows insects to enter at will. The service request to fix was a joke almost as bad as the multiple plumbers it took to fix the toilet. Daylight shines through my garage door, energy efficiency blows. My first water bill was 6 dollars for potable water and 50 for 1x per week irrigation. Did I really need 42,000 gallons of reclaimed water to get my sod stabilized? If my neighbor wants to borrow a cup of sugar, we can just open the window and pass it over. Does a micro-lot require 42 thousand gallons of water to grow? Overall I am just OK with my home quality but I can fix Pulte's errors as they seem unable to do so effectively. ... More

Salesman and project manager informative and responsive. Quality of products and workmanship shabby

Sales experience was very good. Lots of things wrong with house. Talking to others same problems. Head of HOA not aware of home model and put screen enclosure on hold. Crazy.

Sales agent Kit was excellent and trustworthy. Construction manager continued to promise follow-up on missing parts but was not truthful in his responses. Managers did not provide feedback. Once Christopher took over thinks moved quickly. However many items were overlooked before closing that were not discovered until move-in. Have not heard from anyone on checklist items still pending after closing. Sewage backup due to dirt in lines, which is preventable. Pulte Mortgage was terrific.

Love the home...solidly built. However, having some issues with uneven floor tiles and am in the process of repairing/replacing these tiles. Hopefully will get rectified soon.

Overall I love it here! The staff and workers are very nice and accommodating. The community is beautiful and the neighbors are all like family. It’s a very safe community with so much to do. The warranty part is questionable. A/C quite working two weeks after I moved in and they were here that day to fix it. Great job! The toilet was leaking and they were out the next day to fix it. Great job! The refrigerator iced up two days after they finally delivered it ( more than two months after I moved in) and they said they can’t make it here for almost three weeks. That’s not acceptable. I’m still waiting to hear about my brushed nickel accessories that do not match and a few other things that are not what I consider an emergency. These are not things that would make me change my mind about moving here but they do need to improve in this area ... More

Renee and Josh were enjoyable part of the experience. Follow up on issues has room for improvement. Quality of workmanship I would rate as average and suffered from project manager being stretched too thin.

Buyers should keep an open dialog between the sales team and their field manager.

A typical new construction community. Great sales people and project managers who seem to care. But you need to be around to watch construction, because short cuts are definitely made with workers. And once the house is finished, good luck with trying to get issues resolved. Great lip service, but lots of time wasting and excuses.

Poor communication, poor follow thru

There were a lot of initial problems when we first moved into our new home. Thanks to the persistence and dedication of our site manager, Josh, most were taken care of in a reasonable time frame. Working with the warranty people for follow up since then has been good.

The process of building the home was great, the attention to detail was great, my home was ready when we closed, and I love my new home. However, they embarrassed and humiliated me when I attempted to see the progress of construction after a 2 week absence - literally escorting me off the property without letting me see it. I understand they were enforcing a policy - but the policy is insensitive and so was the enforcement. There are better alternatives but they were completely unwilling to discuss them with me.

Pulte mortgage and insurance were difficult to work with often not keeping me up to date or calling me back in a timely manner!

Finishing Subcontractors - were not experienced. Painting and drywall was very sloppy. had to be corrected and redone is multiple areas. walls and doors not straight and had to be corrected. Trim placement and cutting not professional, excess caulking used to cover up sins. Foundation and roofing appear sound. Recommendation is that Pulte needs to hire experience sub contractors - which is dependent on the local labor market. Closing day was hectic with subcontractors finishing final touch ups too late. Again appears to be labor shortage issue. Cleaning was late and recleaning necessary because subs were not careful on last day with final touches and repairs. Paint on floor, drywall dust on floor and cabinets was left after repairs. Cleaners especially the floor was being cleaned until almost 5pm. If closing would have been delayed 2 to 3 days it would have been much smoother and a better experience. ... More

Was unhappy with, how the crew forgot to install the Loop that was always in contract, so they had to compromise our main slab pour breaking it up to go back and install something that should have been install correctly. They export garage floor to cover the defect, but the expiry job was poorly done many pits in floor. Backsplash wasn’t happy with the finish. All the tiles are not level in home with some chips.

The day we closed, the punch list wasn’t completed. The tile and carpet floor was a mess. There were no shower heads in either bathroom. More important though was the drain in the master bath was completely blocked. It had to be jack hammered down to the P trap. That took days. After the drain was repaired the repair job to the tile was unacceptable so the tile work had to be remediated. Much better but still not perfect. There is still an unfilled shallow hole in the rear lot. Construction manager say it’s now the HOA responsibility. Of course I’m well down on the HOA maintenance list. Low priority could take months. ... More

Make sure you hire a realtor and a third party home inspector.

We lived close by so were able to watch the building process. We knew right from the sale that it was a "take it or leave it" process because they do not make changes outside their standard. So we knew we needed to watch and be involved in the process. We visited each week. We noted that the furring and studs were not evenly spaced so in one room where it was critical because of the load the wall would bare, we personally added some because they would not. The irregular spacing has created a couple of issues after moving in when mounting things on the walls, such as a lg TV. Our FM was communicative so he would tell us what they would / would not do. Since we moved in we have had bugs in our master bath sinks. Our QA rep has taken no responsibility on WHY we have these bugs and what they are feeding on in a brand new house. So we have had to work with a pest company going on 7 weeks. There have been other workmanship issues that I submit for repair / maintenance. Due to covid shutdowns, we are on a schedule for June. Even with these issues, we love our new home and the location. We just know that we must stay vigilant especially during this first year warranty period. ... More

DEL Webb seems to offer some Saks Fifth Avenue features in their homes, with a touch of Dollar General thrown in.. Some of the design features make absolutely no sense, and there is no flexibility to address these issues. Some subcontractors are excellent, others not so much. I would like to give a shout out to my PM, Steve, who did his best to make sure the work was done correctly. His communication and professionalism were very much appreciated. However, I now have warranty picking up the slack due to some of the subs substandard work. You have my contact information. If you want more details give me a call. ... More

Our superintendent Josh was great and stayed on top of everything, including getting subs back to correct mistakes (plumbers, drywallers, roofers, electricians, framers and tile crew) during the construction phase. Rate Josh 5* Sales and Design staff were great also. Home was completed a month early - woohoo!! Not a custom home, have learned to live with the flaws. Biggest issue we have is the unresponsiveness of the Warranty Department: failure to respond in a timely manner, don't show up for scheduled appointments and overall, lack of communication. Hoping that will change, have escalated. We love the house design, floor plan, community and have some great neighbors. ... More

Renee, our salesperson was exceptional throughout the process. That's the good. The rest is average. The trades people who built the house really didn't care. There were issues with the structure, electric, drywall, HVAC, cabinets, appliances, doors and paint that needed to be rectified both during construction and after closing. Two months after moving in we are still finding issues. My advice to anyone buying here, GET A HOME INSPECTOR AND HAVE MULTIPLE INSPECTIONS DONE. Lastly, when I need to submit a home repair claim, our representative is responsive.

The sales team are terrific. When it comes to the building, the materials are nice quality but the workmanship is sadly sloppy. Trades came in and ruined materials already installed. The master shower head was completely clogged and the master drain was completely stuffed with chunks of debris and would not drain. The shower glass door was scratched. The bathtub in the 2nd bathroom was cracked and scratched. The sink in the second bath has a large amount of silicone dripping out. The tile floors have a large amount of paint, drywall, and grout all over them and look terrible. I've never seen such a sloppy job! None of the windows are straight, so hanging window treatments is difficult. We had to have the outlets leveled as most of them were installed askew. The stove had splashes of drywall or paint on the cooktop that has been impossible to get off. Almost all of the cabinet doors bump into something and have to be buffered. The kitchen sink had a dent in it. The kitchen counter was chipped. The patio door jam had come loose on the outside. After 30 days, many of the repairs are still outstanding. I was very disappointed with the quality of the install. ... More

The structure of the home I feel is very good. The location of the home is very nice. The details of the inside of the home, the workmanship is lacking, perhaps due to Covid and lack of workers? Perhaps the Field Managers have too many homes to keep track of? They have a warranty. Supposedly ALL those workmanship issues will be resolved w/in the year, so time will tell.

I did not have a good experience with the builder. I think the sub-contractors were not experienced in their trade. Pulte Homes sold too many homes at once where they could not hand the demand and supplies. I'm don't want to hear it was all about COVID, that's when you should have stopped selling. We are still waiting for bathroom light fixtures and 4 flood light bulbs that were supposed to be in when we signed. As for completion or status of work requests, not happy with the timelines or the status updates.