Del Webb Reviews in Tampa St. Petersburg, FL

Been in home little over one month. Still waiting for some floor trim to be finished, still waiting on refrigerator we ordered. Lots of delays. Started my one year warranty list already.

From contract to closing process was smooth and easy. Sales Rep was fantastic! He knows the business well. A lil more attention to detail by the different trades during construction could have eliminated a lot of warranty work that is now being completed. The cleaning crew before closing was disappointing.

Our field manager was pretty unresponsive to our questions and concerns during most of the house building process. Eventually, the site manager got involved to ensure our concerns and questions were properly addressed. Every time we identified an issue during the rough in phases, the emails, texts and verbal inputs and requests for status were essentially ignored. Pulte had to have the substandard work ripped out and redone. They wasted a lot of manpower and materials, as well as scheduling delays, correcting issues after the fact that should have been simple fixes DURING the constructions/rough-in stages. For one example, a roof truss was split and the 5' crack in the 2x4 wasn't addressed before the drywall was installed. After the ceiling was painted, the site manager investigated our concerns, took pictures of the damage and had the wood repaired to our satisfaction. As another example, the undercabinet electrical wiring was not properly installed and we repeatedly addressed the wiring issues before the tile backsplash was to be installed. Again, they installed the backsplash around the incorrect wiring location and had to rip out several tiles to allow the electrician to move the wiring to the correct location and then retile the backsplash. I could go on and on, but you get the idea of their in-work QC failures. After the upper management got involved, they ensured our field manager was highly engaged with us and immediately addressed our remaining concerns. The remaining interactions with our field manager was improved, but that didn’t make up for the first 3/4s of the construction process issues. Also, why do builders insist on using cheap FLAT PAINT for the interior walls!? They should at least offer a higher quality paint selection/upgrade option instead of their overpriced two-tone FLAT PAINT “upgrade”. Finally, our sales agent was FANTASTIC and she was highly engaged with us every week and helped elevate our previously mentioned concerns to the Pulte management team. ... More

When choosing a Del Webb development, understand that it will be a community of active people, mostly retired and ready to enjoy the rest of their lives. The most important thing to know is, these are cookie cutter homes, the developer will not bend or change their scope of work. Once you sign on the dotted line, that is it. No changes allowed. Keep an eye on every detail of the building process. The many different subcontractors are not necessarily experienced, licensed or caring of their craft. You will care more about the end result than the individual vendor. They go thru the motions and move on to the next house. So buyer beware, ask questions, stay on top of things. If you don't care, no one else will. ... More

Process of picking and buying house was very good. Post closing has some issues regarding denial of some what we thought was warranty work. Issue with thermostat unresolved as vendor skipped appointment.

Trying to get a shower door seal that does not leak water all over the floor has been very frustrating. Pulte should be able to install a strong enough seal at the bottom of the shower door to prevent leaks. I have been given the run-around in that I'm told that the kind of seal installed is all that they have. They should be able to get a better seal.

Obtaining a mortgage from Pulte was like having a financial colonoscopy . Not fun. I moved in at Thanksgiving, still waiting for builder's junk to be removed from my garage.

Sales person was very helpful, but my confidence in the team decreased as time went on. Many issues with house that showed lack of attention to detail and hurried sloppy work. Warranty team hopefully remains responsive and is on it. For the price of the home I expected frankly a better product w/o the crooked switch plates, miswired garbage disposal and dishwasher. Gas service went out for two days. Slow workmen on doing repairs. Hopefully things will improve over time but got to say it has been a source of stress and disappointment.

The builder has divisions for sales, builder, closing, and mortgage. Our experience was that none of these divisions talked to each other; one of them flatly refused to call another one!! So we would get a request from one division, call another division for the answer, and then call the first division back with the answer. A lot of frustrating work for us as buyers. Took most of the joy out of the home-buying experience. Very inefficient from a corporate point of view. Especially since one of the divisions was in a different time zone.

Houses are being rushed resulting in poor workmanship and incomplete items.

I paid for top quality cabinets I was aware they were not the best but were a level 4 these cabinets ESPECIALLY THE DRAWS are worse than what you would get at a low end cabinet from home depot i was never shown the huge difference in the draws Mine can not even support the weight of silverware

VERY HARD TO WORK WITH. PULTIE WILL NOT MAKE ANY CHANGES. MY HOME WAS NOT BUILT AND I WANTED TO MAKE SOME CHANGES THAT DID NOT REQUIRE PERMITS AND THEY REFUSED.VERY DISAPPOINTED WITH THEM.

I feel this is a quality home but they closed too early there were a lot of things not finished or not cleaned properly

Many different policies during the build process due to covid and supply issues. However, the builder chose to change course on supplies in midstream leaving us to wait for delivery.

There were several (5) issues missed during inspection (breakers, electrical, A/C, insulation, and missing items). Very difficult to contact Pulte Warranty group to resolve issues and they were not responsive (didn't return calls, took days to address issues with vendors, etc.) during the process. Eventually my Warranty contact left Pulte and I was not notified. I've been living in my home for over a month and the issues have still not been completely addressed. Additionally, quality of build and components used has not been great in relation to price of the home.

The "bones" -- slab, masonry & framing -- of our home are excellent. But the interior and (exterior) finish work were some of the worst I have seen in a new home. I know that skilled labor is hard to find right now, but the painting, woodwork and tile were downright sloppy -- I'm glad I can paint and do tile work. Right now, this builder using what is, in my opinion, some of the worst water cut-off valves I have ever seen under all the sinks and toilets. I won't mention the brand, but I know plumbing and these valves are pitiful, snap-on plastic garbage that when used on PEX tubing, ruins the tubing. For under $100 more, they could have used quality, brass & chrome fittings that are serviceable & removable for repairs, like SharkBite. The best inside work was from the granite & flooring installers. After a few months of doing some quality upgrades, our house is fine. But my family has been in the architectural, building & remodel sector for 70 years and I'm afraid the days of real craftsmen are all but over. ... More

I wish they had done a better job in using the site survey before they sold the home. the response on issues and back orders has been very underwhelming.

The crews are rushed, and the craftsmanship is awful because of it. After living in our house a month repairs have not all been completed

We recently built a home in Bexley and moved in March 2024. We love the neighborhood, HOWEVER... since moving in, we have had numerous problems. The problems started during the build phase. Our builder manager, Rafael, said the right things, but did not fulfill the promise. The worksite was filthy throughout the process, and as a result, the HVAC motor was damaged and needed to be replaced shortly after closing (it whistled loudly for 6 weeks). Also, we are still cleaning up grout and paint from the floors. Additionally, we have had 5 gas leaks (inside and outside) due to poor installation. We discovered 4 prior to closing, and 1 after closing. The building manager was irritated every time we pointed out concerns. The worst problem was a plumbing leak under the floor and concrete. We had to stay in a hotel overnight due to water shut off. The repair of pipes, flooring, walls, and repainting has taken 6 1/2 weeks to complete. We still have not been reimbursed for the hotel stay. There are numerous other quality concerns (doors bowed, door hardware incorrectly installed, etc.). While we love the location and look of our new home, the Pulte building process and quality have been extremely disappointing. We chose to build a new home with Pulte because of their pledge to Quality and customer satisfaction. We certainly did not expect to have so many major system repair needs shortly after moving into our brand new home. ... More

Salesperson was great. Field manager responsive but the team behind the field manager failed to delivered. Our friends who built at same time in Stone Creek had a much better experience so maybe it is the Bexley team that leaves much to be desired.

I love my neighborhood and my neighbors but it shouldn’t be my job and time to make sure things are done correctly. The sales people and construction managers are very nice and friendly but the quality of their trades people is poor. I am talking from the painter to the lawn people, poor quality. The required or recommended contractors (pool builder and window coverings don’t call you back to remedy problems. The only time I have received a timely response is when I contacted a company Vice President or regional president. They told us that one month after closing they would call and make an appointment for our one month warranty issues and it’s been six weeks and no word from anyone. The swale between the houses have standing water and my back and side yards look lousy. However the yards at the models and ready to move in spec houses look beautiful. You will pay a premium price for extras but receive sub-standard work in many areas. ... More

No response to concerns

What should have been (per Del Webb’s) tv ads a joyous event became anything but that. Getting answers to questions, pushed to close when jot complete and then getting deficiencies corrected certainly kills the message you advertise. The residents are phenomenal, the experience just short of a nightmare. What happened to the Del Webb vision? BTW we are not in a 40 foot but a 50

While we had a wonderful experience with our sales person, our design person and our mortgage person. The houses are put up so fast that we found things that needed attention weekly. The field manager should be on top of things but wasn’t. The finishing work tile work, painting, very sloppy! Everything rushed yet still couldn’t get things together so we could close on time. Now we wait to have someone come and FIX what should have been done right the first time or done before we closed. Extremely inconvenient.

Disappointed with the time it took from contract signing to closing.