Del Webb Reviews in Atlanta, GA

Realizing that this is not a custom built home, the builder could have been a little more flexible. For example, I wanted to upgrade the paint( very low grade) both exterior and interior. The answer was NO. I wanted the builder to not assemble the master closet shelving, the answer was NO. Didn’t know that my garage was not going to be finished until a month before closing. The Sales rep was a nice guy, but he made several mistakes during the build and didn’t offer certain option that we could have purchased. There were other issues as well. It wasn’t all bad and they did do certain things right, but there is definite room for improvement and the leadership needs to understand customers needs. ... More

This was a good experience, sales people was very experienced and helpful, very patient. Building contractor was very thorough and kept me well informed. Communication was a must and he was very upfront with any issues and solutions!

we are disturbed that the finish work is not up to par. The painting work was terrible. They painted over red mud, missed lots of spots, They planted sod over scraps of roofing shingles so the grass was not growing. We went out and grabbed sod from a pile in the street and fixed this problem ourselves. Took 8 weeks to fix a problem created by Pulte Mortgage people that would have only taken a couple of minutes to fix.

1) Great experience with Sales Center 2) Amenity Center service is wonderful 3) Poor quantity and workmen ship 4) Over PRICE 5) Design studio need RETRAINING 6) Worst location for filter change

The original “field manager” did not know anything about construction or scheduling. Our project (the 7th home that we have built) was a mess. Once he was replaced things went more smoothly. The finished product is satisfactory but not great. Late in the construction process my flat back yard was bulldozed and carved into a drainage ditch. At no time had we been told that this would be necessary for “engineering.” When we have heavy rains the water from up the hill gushes through my back yard washing away pieces of sod and dirt. I have asked that they come out and fix this to no avail!

Overall the move has been pleasant A friendly safe neighborhood Most of our needs have been met

He is a great asset to Del Webb. His homes are beautiful.

Fit and finish is sub par. Non responsive to handling issues. Don’t close if everything isn’t done.

Beautiful home for price and concept.

Get a home inspector. Too many residents have compliments.

Builder intently wanted to close on time, promised a concession on a damaged garage floor, gave an estimate for reimbursement of repair and promised repair the next week. Promised repair to "make invisible" damaged quartz countertop. Over a month later, still waiting on garage floor concession and the amount has magically dropped. Builder cannot repair countertop satisfactorily and refuses to replace it. This is all our fault because we trusted them.

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

Pulte needs to have more knowledgeable customer representatives at the front office when making a purchase. In my case I didn’t feel I had that. Questions couldn’t be answered and I didn’t receive the professional care that I should have. The professional care I did receive was from the building supervisor. He was in contact with me throughout the whole building process. He was excellent.

Builder communicated well throughout the process and delivered the completed home ahead of schedule. Would recommend Pulte Home.

Have to stay on top of them while building. The Bathroom trim folks and painters leave a lot to be desired.

Using Pulte for my mortgage provided me with incomparable discounts.

Overall quality of workmanship was average at best and I would recommend that any buyer not to build in absentia but rather be there to inspect construction on a regular basis.

Watch them like a hawk.

We liked our builder very much. He called weekly and was very responsive. We have been in the house only eight weeks and have 2 issues at this time. I have been told that I could call an electrician and pay for a change. The other issue I have not addressed yet.

I love my new house! I would highly recommend Del Webb

Nice neighborhood, quality of finishes below expectations.

NEVER, NEVER CLOSE UNTIL YOU GET EVERYTHING DONE. ONCE YOU CLOSE ALL THE PROMISES THEY MAKE YOU TO COME BACK TO FIX THINGS ARE BOGUS. VERY UNHAPPY WITH THE WORKMANSHIP REGARDING MY BATHROOM TILE THAT THEY WILL NOT COME BACK AND FIX AS PROMISED.

Great company, friendly sales people

The whole experience from planning to the actual walk through was absolutely amazing. Our builder was always available and helpful. Couldn’t ask for a better/smoother process especially being a first time buyer. Thank you Dave.

We love our new home. We enjoyed watching each step of it being built. Everything went pretty smoothly. Since being in our home we’ve had issues with our doors. I sent an email and still nothing. So a little frustrated with the lack of response. But all in all we’re very pleased with our new home.