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Del Webb Reviews in Atlanta, GA

What Atlanta Homeowners Have to Say About Del Webb.

Read all 382 verified reviews from homeowners that built a new home with Del Webb in the Atlanta area. Atlanta homeowners have rated Del Webb an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.2 out of 5 stars in Atlanta Area

382 Reviews in Atlanta Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Del Webb in Atlanta Area

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Customer Reviews

Pamela

  • Pamela S.
  • Verified HomeBuyer
  • July 15, 2024
  • Powder Springs, GA

Nest not working and no instructions received. Multiple small concerns that have now become concerning in terms of my warranty

Total Score 3


Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

Customer Service prior to Move In

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Powder Springs, GA

Parisa and Chris were wonderful! They were always available to answer questions.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Some good, some not so good

  • Susan L.
  • Verified HomeBuyer
  • October 13, 2022
  • Hoschton, GA

For the most part, the quality of supplies and materials have been good. But we have been here in the house about 6 weeks and are having problems with the windows. I did get a response to the service ticket but not a repair. The folks I would be most careful with are the design group and the salespeople that go over the house design exterior. I might have missed some of the information I was supposed to have made as I had to do all virtual selections were made as I had to do all virtual choices. It wasn't until I moved in to see some of the choices I could have made. With the interior ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Our builder did a good job keeping us informed

  • Mark F.
  • Verified HomeBuyer
  • July 27, 2022
  • Griffin, GA

Our builder Zack was helpful and informative. However our shower glass didn’t arrive before closing. We’ve already had a leaking window due to rain. I am not impressed with the overall quality, fit and finish of the house.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb - I would rate my overall experience as GOOD.

  • Telicia T.
  • Verified HomeBuyer
  • June 04, 2022
  • Griffin, GA

I would rate my overall experience as GOOD. The builder was responsive. Workmanship is good, materials not all good. Some materials installed that do not work properly. There were items that were not completed on my home and promised to have completed which were and still not completed.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Del Webb - This was our first experience with a production home which was

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2022
  • Hoschton, GA

This was our first experience with a production home which was far different from a custom built one. Our project manager was respectful, communicated clearly, and was patient with our questions and concerns. However, he clearly was overworked with too many responsibilities.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Overpriced, Rushed to Meet Year-End Closing & Sacrificed Quality

  • Christopher M.
  • Verified HomeBuyer
  • February 04, 2022
  • Hoschton, GA

Overpriced home for what we got and the builder rushed to finish construction to meet the 12/30/21 closing date which resulted in numerous areas unfinished (paint; punch list items; "placeholder" appliances instead of what we purchased; etc). It's been 5 weeks and we're still waiting on some items to be completed AND we still don't have our gas range.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Homes comes across as a cookie cutter homebuilder instead of a customized to fit your need

  • Michael F.
  • Verified HomeBuyer
  • August 28, 2020
  • Griffin, GA

Pulte Homes comes across as a cookie cutter homebuilder instead of a customized to fit your need

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Del Webb - Overall I am pleased with my new home.

  • Renee M.
  • Verified HomeBuyer
  • June 02, 2020
  • Griffin, GA

Overall I am pleased with my new home. However, I am giving a 3 star average rating based on quality review. The kitchen cabinets were not hung evenly. Kitchen windows were uneven. The bathroom cabinets are also slightly uneven.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Just what you would expect

  • Lawrence O.
  • Verified HomeBuyer
  • May 26, 2020
  • Griffin, GA

Many many little issues and a few larger ones. The larger issues were fixed fairly quickly, mostly by 3rd parties. HVAC by company that installed the unit, same for electric and plumbing. Issues with appliances were done by warranty service companies. Important tip- register ALL your appliances and equipment the day you move in. Chances are you will be asking for assistance before the day and/or week is through. Del Webb people are very friendly but you need to stay on the locals to get things done in a timely manner if ever. If you are good as a handyman, fixes and corrections will get done ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Not so "move in ready" !!!

  • Guenther S.
  • Verified HomeBuyer
  • May 22, 2019
  • Griffin, GA

I have a long list of complaints, which I will send seperatly to delWebb

Del Webb responded:
If you'd like to provide additional feedback, you can reach us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Overall

  • Jeffrey Y.
  • Verified HomeBuyer
  • June 04, 2025
  • Hoschton, GA

We found it a ploy that during the initial sales portion the agent seemed to display purposeful ignorance. Did the typical lawyer RE Agent routine. You'll need to talk / do with someone else. Making the job of getting information more difficult. Our construction manager, Josh, was 5 start. Easy to work with knowledgeable. Fond issues I missed. After closing, service requests have been handled timely and in an acceptable manner. Only true issue is, how poorly the sod was maintained before closing, granted it was winter and it was dormant. But once the sod 'woke up' it was mostly weeds ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear that your construction manager, Josh, delivered a five-star experience—his attention to detail and proactive support are exactly what we aim for. We are also thrilled to hear that post closing, your service requests have been handled in a timely manner. However, we are disappointed to hear your concerns about the sod maintenance. We would like to ensure that leadership is aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

Issues with build

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2023
  • Griffin, GA

My builder was very nice, however, I believe he was overloaded with too many houses he managed. He often told me that certain things were complete when they were not. My first closing date was postponed by the property management company and the second closing was delayed because the vanity countertop installed was a straight cabinet and not drop down. The day of closing, my home had construction dust all over the floors and countertops throughout the house. I still have spots of dried paint in my carpet and some type of glue on bathroom tile going from carpeted bedroom and walk in closet. ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 4

Mark m

  • Mark M.
  • Verified HomeBuyer
  • November 10, 2022
  • Hoschton, GA

Lot of little issues that have surfaced after closing $1000 water bill we were charged resulting from negligence of landscaping

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

This happened several times throughout the process.

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2022
  • Griffin, GA

The quality of the workmanship is satisfactory only! I had to initiate calls and was told by my initial builder that he was about to call me. This happened several times throughout the process. During the last month, we were assigned a new builder who worked well with us to complete our home.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Has Room for Improvement

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2021
  • Griffin, GA

Realizing that this is not a custom built home, the builder could have been a little more flexible. For example, I wanted to upgrade the paint( very low grade) both exterior and interior. The answer was NO. I wanted the builder to not assemble the master closet shelving, the answer was NO. Didn’t know that my garage was not going to be finished until a month before closing. The Sales rep was a nice guy, but he made several mistakes during the build and didn’t offer certain option that we could have purchased. There were other issues as well. It wasn’t all bad and they did do certain things ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Del Webb - Take more time with taking care of the details.

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2020
  • Griffin, GA

Take more time with taking care of the details.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Good customer service but poor quality materials

  • Virginia T.
  • Verified HomeBuyer
  • June 05, 2019
  • Hoschton, GA

Good customer service but poor quality interior and exterior wood trim. Interior doors cheap and very poor finishing of sheet rock - particularly seams on ceilings. I’ve been In home for one month and many, many sheet rock nail pops. Paid for upgraded kitchen and appliances, but cabinets of poor quality and garbage disposer is under powered. Sod is full of weeds as well. While I like the lifestyle in neighborhood, Pulte should use a better grade of wood for trim and do a much better job of ensuring their trade people properly finish the interior

Del Webb responded:
Thank you for taking the time to write this review and let us know how we can improve. We have shared these comments with our local leadership team and if you have additional feedback, we're always listening at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 2

Trustworthiness 4

Value 2

Responsiveness 4

Once the house closed nobody wanted to talk about any issues

  • Irene M.
  • Verified HomeBuyer
  • April 22, 2025
  • Hoschton, GA

Make sure all issues are resolved before closing

Del Webb responded:
Thank you for taking the time to share your feedback. We apologize that you have had this experience, and we would like to learn more so that we can help. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

It was challenging

  • Carol M. T.
  • Verified HomeBuyer
  • August 03, 2024
  • Griffin, GA

It was challenging. There were very good responses but there were issues they refused to address like a window t

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

Del Webb - I think that the builder can do better.

  • Anonymous
  • Verified HomeBuyer
  • August 30, 2022
  • Hoschton, GA

I think that the builder can do better.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Better make sure you check the obvious

  • Arlene M.
  • Verified HomeBuyer
  • September 15, 2020
  • Hoschton, GA

Upon first glance the homes are lovely until you are actually living in them. That is when you notice all the little things that are not so little. Paint or glue where it should not be, paint, scratches or dents on wood floors, unfinished and damaged doors that were installed and more. It is very disappointing for the money spent and the supposedly good reputation of Pulte. I am not impressed.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

Difficult process

  • Anonymous
  • Verified HomeBuyer
  • June 10, 2020
  • Griffin, GA

When we signed the contract to purchase our home we were told to expect a February or March close. We were hit with a combination of weather and poor communication. In fact, the day before closing and just after wiring the closing money, we received another call about another delay. It took a VP and area manager to finally take seriously our concerns and get to the closing table. We finally closed at the end of April. Mega company with lip service about the importance of having satisfied customers.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

Fine until after you close...

  • Nancee S.
  • Verified HomeBuyer
  • August 28, 2019
  • Hoschton, GA

We've had a major issue with our kitchen cabinets which has still not been resolved. We were assured that we would be made whole with the problem... Just go ahead and sign the closing. We will do whatever it takes to make sure you get what you want. It's been over two months... Still unresolved and avoided

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

pretty good with exceptions

  • David W.
  • Verified HomeBuyer
  • June 01, 2019
  • Hoschton, GA

I like my home overall. I cannot believe the low quality of the front door to my home. You can seer light coming in around it. My building manager was scheduled to come back after closing to work on it, but did not show up. I have not yet had time to contact warranty. It is a very poor quality installation and a very low quality product to begin with. I am also unhappy with the sod installation in my back yard. Overall we are enjoying our home with the above noted exceptions.

Del Webb responded:
We're sorry to hear about the issues with your sod and front door and if you need assistance submitting a service request, we'd be happy to help! Please email us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2