Del Webb Reviews in Atlanta, GA

Our builder was excellent. He got things done as we requested. The things of concern were not the builder it was with the quality that’s put in your homes which is NOT the builders fault. Paint is poor quality, flooring poor quality. Fixtures poor quality and guest bath looks cheap. Looks like bath fitters grade. When you pay 400,000, 00 for a home it should look that way. Garage comes unfinished, which is ridiculous! Insulation over the garage wasn’t included, the garage door when opens sounds like a bomb went off. We had the installers come and the reason we were told was the painters painted where they weren’t suppose to and the door is sticking that’s why the sound is awful. He gave us some spray to help but so far it does the same. This has all been very disappointing to me. I’m sure I could go on and on but that’s the way the working world is now. Up prices for poor quality and someone makes lots of money off seniors. We have to hire private people to come in and fix these issues. It’s sad how seniors are taken advantage of , all for greed. The staff here have been wonderful and again our builder was great. They are only doing their job the best they can and they can’t help the quality situation. That comes from the top executives… My comments aren’t meant to hurt, only to help. Other home owners think the same way but some choose to stay silent. Hope this info will be helpful for other people interested in buying here and maybe things will be be done better going forward. ... More

NEVER, NEVER CLOSE UNTIL YOU GET EVERYTHING DONE. ONCE YOU CLOSE ALL THE PROMISES THEY MAKE YOU TO COME BACK TO FIX THINGS ARE BOGUS. VERY UNHAPPY WITH THE WORKMANSHIP REGARDING MY BATHROOM TILE THAT THEY WILL NOT COME BACK AND FIX AS PROMISED.

Several problems with quality of workmanship, such as garage door not installed properly and falling off. Doors put in wrong place and opening wrong direction. Need to watch closely to make sure the home is built properly and as you requested per the plans as approved. Our insurance company did not initially want to insure the home for the price paid. Paying for more than just the home, such as the amenities. Need to watch the construction closely to catch issues as the on site supervising does not appear to catch details with construction or finishing. The response to issues that were identified was fine. ... More

Pulte is proud of what is behind the walls. Unfortunately, their ability to deliver quality finishes simply isn’t there. Their subcontractors are sub-par, and with the number of houses they are throwing up… think of a little bit less than minimum, and that’s what you get.

The quality of materials is not acceptable for price of home. I purchased a Spec Home, so no upgrades, but thought the basic level would be good quality. The Pulte sales agent was confused at times and did not have answers. The mortgage process with Pulte seemed to have communication issues between hand-offs/departments. The landscaping looks good until you actually check how trees/bushes were planted and discover uneven ground under grass/turf. When you do a walk-thru, take your time and inspect every inch of home. Some items, you don't see until you actually move in and then you have to deal with Pulte customer care (which is very short staffed and overworked due to number of issues from homeowners). Overall, it was not a good experience. Buying a new home should be exciting and a happy time - not so stressful at every turn you make. ... More

Poor attention to details. Sloppy finishes. House was delivered dirty. Our issues were ignored.

The initial experience was pleasant however things quickly deteriorated right before closing. Issues with Pulte Mortgage, items not fixed that was noted during final walkthrough. We had an issue with the electrical outlets not working in the island and it took many follow up and escalated calls to get it resolved. Broken promises made by Pulte customer service manager and sales manager was no where to be found. No one wanted to take ownership and resolve the issue. As a customer, I shouldn’t have to be the one chasing. Several neighbors provided similar experiences.

Builder intently wanted to close on time, promised a concession on a damaged garage floor, gave an estimate for reimbursement of repair and promised repair the next week. Promised repair to "make invisible" damaged quartz countertop. Over a month later, still waiting on garage floor concession and the amount has magically dropped. Builder cannot repair countertop satisfactorily and refuses to replace it. This is all our fault because we trusted them.

Very slow to follow up on deficiencies. Still waiting on plumber to fix toilet placement in that doesn’t meet code. Been behind house is full of weeds and HOA nor builder has solved the issue.

Get a home inspector. Too many residents have compliments.

Cabinet drawer still not replaced. Countertop was damaged and 2 visits by installers said it has to be replaced. Not getting any updates.

Purchasing experience excellent process done professionally. However, VERY,VERY dissapointed with completion of home several unfinished areas in spite of same addressed before & after closing. Follow-up as per policy with telephone calls and email to date NO response.

Really enjoyed our sales person. She was responsive and educated on the homes and neighborhood. Was extremely disappointed in the final product on so many levels - too many to write out here. Main issues - craftsmanship just so shoddy I would be embarrassed to present this to an owner as clean and new.

I’m disappointed with the house. Happy with the great neighbors. Don’t know if I’d do it again.

Designs offered are irregular mix of impractical and unsafe options for older residents; schedule and cost-controlling focus appears prominent with zero quality control inspections prior to house delivery

I loved the model home with all the beautiful lighting, and upgrades, however, none of the upgrades shown are even remotely available to the buyer! The upgrades offered are not what you'd find in a home in this price range. I realize Pulte is a big company wanting to put up homes as fast as possible and buyers having to much input and changes would slow down their process. However, I haven't spoken to one new homeowner yet that hasn't said the same thing. High price for a cookie cutter house. 90% of the homeowners want choices and are used to finer finishing touches in their homes. We were all told we could make changes with the approval of the HOA after the home is built. Yes, that can be done but that turns into an additional cost that could've and should've been done during the building process. My home is still a work in process because of this, and I'm so disappointed since we just sold our 3 story home with all the bells and whistles for less than the price of this small "vanilla" home. ... More

There is QUALITY CONTROL in place during the building process. Builders are rude and do not explain nor justify delays in the construction process. Homeowners have the right to ask questions and not being reprimanded by the builders. It’s necessary to get a Quality Control System in place that homeowners can use or talk to instead of mean and disrespectful builders. We placed a complaint about Russ, our builder at the time not knowing that we would get a call back from Bryan screaming at us from the top of his lungs to “BACK OFF”. Bryan, was beyond rude and disrespectful. This is a culture of terror and bullying towards the homeowners that pay for his salary. We have heard several complaints about him after moving into our new home. Nobody seems to be interested in complaining anymore as nothing changes. After moving in Quality Control Again, ZERO. Always trying to push to get things done. Subs are not held liable for the mess they make. Nails everywhere, no magnet enforcement, muddy streets for weeks in a row. Homeowners are NOT the first priority. ... More

I would love a do-over. The sales rep did us a disservice by pushing us to not get things done during the build and didn’t offer a lot of things I wish I had gotten. Having only an hour or so to pick what you want in the house with no opportunity to change your mind on non- structural things is insane. You need at least a day to look at the selections and change your mind especially when you aren’t being told about everything. You don’t know what you don’t know until you see it in someone else’s home who had a different sales rep. The finishes are terrible. The quarter round is chewed up and the tray ceiling looks bad. The wood used throughout looks beat up. The painting is awful with flat paint. I wish I had come every day and watched them work. They uncovered the floor with more painting to be done. I am still picking little dots of paint off the floor. I am still doing construction spending thousands after we closed. The punch list was a joke. All those pieces of tape on the walls and other areas was only for show because they did nothing. If my husband wasn’t sick, I never would have closed. We bought one of their high end homes and the quality is poor. The master bathroom shower wall looks horrible. I am going to either tile it like this builder did at its other location or put wainscoting in that area. My neighbor got my black fireplace surround and I got her Marble. It doesn’t match my quartz countertops. Paying to remove it. The fireplace was painted without sanding it. The wood is rough, not smooth. Gonna pay to fix it. I am exhausted. The home doesn’t sell, it’s the community, the lifestyle that draws people. Go every day during the build. Make them fix things before they get to far. Be there the day they paint. They paint…they are not painters. They brush where they should have sprayed and caulking is something they cannot do properly. I would have rather they painted nothing and let my real painter paint at my expense because I am paying him now to re-paint. Love the floor plan and the community. ... More

The original “field manager” did not know anything about construction or scheduling. Our project (the 7th home that we have built) was a mess. Once he was replaced things went more smoothly. The finished product is satisfactory but not great. Late in the construction process my flat back yard was bulldozed and carved into a drainage ditch. At no time had we been told that this would be necessary for “engineering.” When we have heavy rains the water from up the hill gushes through my back yard washing away pieces of sod and dirt. I have asked that they come out and fix this to no avail!

Been here 1 month. We understand now why we were unable to use a flashlight during walkthrough closing, we would have seen & been able to identify ALL the poor craftmanship on the walls. The walls panels are not smooth notices inconsistencies such as small circle and lines. The floors make noises/air pockets, unlevel. The kitchen cabinets have dents.

I am really surprised after watching a Pulte video saying how much quality goes into building these homes. The reality is that a lot of real shotty work goes on. A home that costs this much should not have so many issues. I realize that they do try to fix things that are addressed but it is a real shame that the work is not done right the first time!

LACK OF COMMUNICATION! The guy who sold my house quit or got fired. I was not informed. Builder manager told me closing would be Halloween 2023 but closing didn’t happen until December 13th and it shouldn’t happened that day. The house was not completed even though I was told during the walk through the week before that it would be. I moved over 800 miles and already had the movers arranged. And guess what it is still stuff that needs to be done. If I could have gotten a complete refund, I would have.

Quality is mediocre at best. Shoddy workmanship and cleanliness. If the construction supervisor had not been changed, the finished home would never have been acceptable. Painting is bad. There is still paint on the kitchen door window and poor coverage on the exterior. Somehow, despite not yet occupying the house, the first water bill showed 14,000 gallons usage. I hope to check for leaks tomorrow. My normal usage is 3100 gallons per month. The drywall work in the garage sucks. I Just had it painted and had to do quite a bit of repair. The windows are dirty. The garage door opener exterior keypad does not work. We specified brushed nickel fixtures, but the bathroom lighting fixtures and faucets do not match. The price would be sort of okay for a gated community with private streets but it's not okay for public access. The location and construction schedule and Lennox HVAC are great and the only reasons I can live with this purchase. ... More

The overall workmanship on the home was poor. the interior had many areas that were done poorly. After we move in, we called the customer care line twice (gutter problem) and have never received a call back.

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