Del Webb Reviews in Atlanta, GA

LACK OF COMMUNICATION! The guy who sold my house quit or got fired. I was not informed. Builder manager told me closing would be Halloween 2023 but closing didn’t happen until December 13th and it shouldn’t happened that day. The house was not completed even though I was told during the walk through the week before that it would be. I moved over 800 miles and already had the movers arranged. And guess what it is still stuff that needs to be done. If I could have gotten a complete refund, I would have.

Quality is mediocre at best. Shoddy workmanship and cleanliness. If the construction supervisor had not been changed, the finished home would never have been acceptable. Painting is bad. There is still paint on the kitchen door window and poor coverage on the exterior. Somehow, despite not yet occupying the house, the first water bill showed 14,000 gallons usage. I hope to check for leaks tomorrow. My normal usage is 3100 gallons per month. The drywall work in the garage sucks. I Just had it painted and had to do quite a bit of repair. The windows are dirty. The garage door opener exterior keypad does not work. We specified brushed nickel fixtures, but the bathroom lighting fixtures and faucets do not match. The price would be sort of okay for a gated community with private streets but it's not okay for public access. The location and construction schedule and Lennox HVAC are great and the only reasons I can live with this purchase. ... More

The overall workmanship on the home was poor. the interior had many areas that were done poorly. After we move in, we called the customer care line twice (gutter problem) and have never received a call back.

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I was so excited to purchase a Dell Webb home because your organization has a reputation for quality and expertise. I have been in my new build and have had a number of issues from day one. I have been so underwhelmed. This is not my first new build and I expected so much more from a Dell Webb/Pulte build. I am so frustrated by the number of things that have had to be "patched" or dismissed in my brand-new home instead of replaced or resolved. If I wanted a remodeled or renovated home, I would have purchased one and not a new build for the price at which I purchased this home. Thank GOD things are under warranty although I have had to take so many days off or adjust my work schedule to be home to allow for contractors to fix thing that were done incorrectly during the build. It is quite disappointing. I could go on and on, but I want to stay professional. Again your subcontractors are diluting your standard and diminishing the quality of your name and your standard. ... More

There have been good experiences in this process unfortunately there have been some that have been not. It’s a shame that the construction manager who should manage the building of your home settles for a standard called, it’s close enough. He will tell you what you want to hear so that you move along and when he doesn’t deliver, he will not answer your emails, texts or phone calls. The warranty customer service area is slow and does not keep you in the loop as to where your work order is. Better communication with the home owner would be much appreciated instead of wondering if your work order disappeared. ... More

At the beginning we were excited and confident. During the meeting at Design Center we realized some loopholes in the process. Complete misinformed and disappointed during the building process. The quality of painting, floor, garage door and others are very low. The team from Design Center do a poor job. Many things are not fixed after signing the closing documents. Very disappointed.

Poor workmanship in several areas. Mostly the drywall preparation, and the painting.

Right after move we found 1. front door lock was broken, 2. Furnace was not connected to gas pipe - heat was not working, found millions of ants that was eradicated at my expense, garage door was not going down - fixed at my expense, found spilled concrete on front hallway, entire driveway was not forced sprayed (clean) as others, found front lawn in very dried state including small tree was dying - very few leaves also the rest of grass around the house was very dried and brown. NOT impressed with total quality of house. Found too many fixes needed before move in, such as paint not finished, caulking missing in corners, some recessed lights missing..... ... More

No way that I can in good conscience do so.

The craftsmanship of the work on our home was poor. No attention to detail at all. There were slow to respond to various concerns that we had during the building process, we felt a bit rushed to sign the “satisfactory agreement “ so we could close. The sales person did not disclose options there were available for our new home and we did not find out about several options until other homes in our neighborhood had them. We just expected more from Del Webb.

the quality of workmanship was not up to par in my opinion. some of the rooms did not have ceiling lights when I moved into the house. the landscaping around the house is not good

The bathrooms in the homes are not build for 55 and older people. The assign builder for my home has been unprofessional in his deal with me or my concern family member. I have not heard from his since the closing. The home has several problems which he is support to handle!!!!!

Community and neighbors are very good. Highly reccomend this location and facilities. Most residents I have spoken with are happy with the community but have horror stories relating to the build quality. A little more attention to detail in the interior finishes would yield the builder a totally different review. I hope the Del Webb brand is listening and raises their standards. House plan is very good. Finish work such as sheet rock, painting, tile are poor. The subcontractors Pulte hires are not held to any standards in the rush to get the house built and closed. Plan on spending at least 2 months after closing waiting for repairs and settling for less then full satisfaction. ... More

The Pulte group is very difficult to work with. It does not matter what you, the customer, wants. The closing date that they gave us was not good for us but they refused to accommodate us. Everything is dictated to you and whether or not that works for you does not matter to them. They are not custom builders and the fact that they would not allow us to change the cable in the bedroom to the flex room made me think our house must be built by robots. That would not have been hard to do. When we did our preview walk through the house was filthy. Really? That is the first impression of our home and it was horrible. The smoke detector beeped the entire 3 hours. He told us he would replace the batteries. When we moved in it wasn't much better. I spent 4 days cleaning to get it "move-in-ready". The smoke detector was still beeping so we called and was told by the builder that the beeping had stopped so he didn't replace the batteries. Yet, he told me he would feel better if I replaced all of them; not just the one beeping. I'm sorry, wasn't that the builder's responsibility? There is a spec home near us and that house is spotless. Ours should have been treated the same. When we met with the builder and the warranty representative, we were told more of what isn't covered than what is covered. Everything is very negative. Most of the employees we talked to were very disgruntled and they seem to have a high turnover. When we started meeting our neighbors, we realized almost everyone had some type of issue. I have yet to meet someone who is satisfied with their building experience. I hope that it will all be worth it in the end. My best advice to someone who is going to build with Pult is this - Don't expect anything to be easy, customer focused, or quality products. That way you won't be disappointed. ... More

So many issues in craftsmanship. Work not done right. Pulte rushed in building this home, no care taken in any of the installation and no quality control checks done. Complete disaster. Incorrect information given on design appointment. Not happy buyer.

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

Watch them like a hawk.

Fit and finish is sub par. Non responsive to handling issues. Don’t close if everything isn’t done.

The builder Pulte did a horrible job building this brand new home. I have a list of repairs and a basement leaking water. I hope to work with them on repairs but if. not, I definitely would never recommend this builder!

Terrible communication throughout the process. One issue after another with a new construction home.

I am so disappointed with Pulte. The salesman never advised me that there would be a rock drain installed on my property. I specifically told him i did not want to be near standing water due to mosquitoes. I closed with a promise that outstanding 10 issues would be corrected within 2 weeks. It is 2 months later and only 1 item has been completed. I have been shifted from person to person. Kitchen cabinet and drawers were installed on a slant.Just discovered that my living room window frame is also installed crooked. I truly wish I had not agreed to close with Bldg supervisor begging me to close and give him a perfect review. I would not suggest anyone close with this builder until ALL corrections have been made. And definitely ask what other items will be on your property. I was charged a higher fee for my property! ... More

Kitchen Sink and Laundry Sink were both installed at incorrect locations. Field Manager did not check on his sub contractors or this would not have happened. Closing walk thru we noticed no gutters on rear of house, had to tell Field Manager, when they installed the gutters they installed incorrect size had to re-install. Field Manager was a poor communicator only concern was to get home completed and move to next one. Paint and trim are very poor quality. Field Manager not concerned with quality.

A number of items needed to be addressed after move in. We have had 2 Builders (superintendents) transferred out of this project. The lack of finish quality is a real disappointment. I am hoping the Del Webb (Pulte) follows up and corrects the problems. So far they have not become engaged.

This is a model home, which to me classifies as a new home. However, when I submit a request for service, Pulte people I deal with constantly remind of what do I expect, this home was built in 2014. Customer service is definitely lacking. If I had known this home has so many issues, I never would have purchased it. The painters took absolutely no care in their work. If it didn't move they painted over it. Paint on doorbell casing and paint over most switch and electrical outlets. Complete disrespect for the homeowner. They painted over nails and loose dry wall tape. Why could they not repair it while they painted. The quality of the paint is poor. They had to replaced the sunroom door and made a disaster of the outside paint. Again, I was made to feel like what is the big deal. The appliance that were left in the house were either not connected or poorly connected and damaged. Did anyone follow up? Did anyone care. When we turned on the valves for the washing machine, water shot out from the fitting on the back of the washer. They cross-threaded the connectors. When I called in a problem, I was often left feeling like I'm the problem. The dishwasher is scratched. The base plate was not connected and created a tripping hazard. The whole warranty issue is complicated, because they are not treating this as a new home. I'm left wandering about the quality of the build. Well, I know it isn't quality. I asked about a leak under the kitchen sink which I fixed (the connection to the dishwasher was loose. I was told it wasn't a warranty issue. So, to put it bluntly, if something doesn't work, too bad, I just need to accept it. The kitchen sink wasn't even sealed, so water runs underneath it. Apparently, when the builders constructed this house, they treated it solely as a model home, with complete disregard for quality and workmanship and future homeowners. The materials are of poor quality compared to the cost of the home. Once we signed the contract, customer service ceased to exist. They tried desperately to get us closed before this home was ever ready. And, it never really was ready. There was material left in the attic that I had to request be removed. The closet by the front entrance was a jumble of wires. Why? And, I can't begin to tell you how may light bulbs I have had to replace. Would replacing burn out bulbs break Pulte's budget? The light were on constantly. The bulbs should have been replaced. Customer service, really? The home we sold, which we built in 2011 and lived in for 13 years had no such issue. No shabby dry wall, no leaks, no burnt out bulbs. I guess I have high standards and Pulte does not. This was a huge mistake on our part. If anyone should ask me about purchasing a Pulte home, I will tell like it is. This home does not resemble the $475K we're paying for it. ... More