Del Webb Reviews in Atlanta, GA

So many issues in craftsmanship. Work not done right. Pulte rushed in building this home, no care taken in any of the installation and no quality control checks done. Complete disaster. Incorrect information given on design appointment. Not happy buyer.

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

Watch them like a hawk.

Fit and finish is sub par. Non responsive to handling issues. Don’t close if everything isn’t done.

The builder Pulte did a horrible job building this brand new home. I have a list of repairs and a basement leaking water. I hope to work with them on repairs but if. not, I definitely would never recommend this builder!

Terrible communication throughout the process. One issue after another with a new construction home.

I am so disappointed with Pulte. The salesman never advised me that there would be a rock drain installed on my property. I specifically told him i did not want to be near standing water due to mosquitoes. I closed with a promise that outstanding 10 issues would be corrected within 2 weeks. It is 2 months later and only 1 item has been completed. I have been shifted from person to person. Kitchen cabinet and drawers were installed on a slant.Just discovered that my living room window frame is also installed crooked. I truly wish I had not agreed to close with Bldg supervisor begging me to close and give him a perfect review. I would not suggest anyone close with this builder until ALL corrections have been made. And definitely ask what other items will be on your property. I was charged a higher fee for my property! ... More

Kitchen Sink and Laundry Sink were both installed at incorrect locations. Field Manager did not check on his sub contractors or this would not have happened. Closing walk thru we noticed no gutters on rear of house, had to tell Field Manager, when they installed the gutters they installed incorrect size had to re-install. Field Manager was a poor communicator only concern was to get home completed and move to next one. Paint and trim are very poor quality. Field Manager not concerned with quality.

A number of items needed to be addressed after move in. We have had 2 Builders (superintendents) transferred out of this project. The lack of finish quality is a real disappointment. I am hoping the Del Webb (Pulte) follows up and corrects the problems. So far they have not become engaged.

This is a model home, which to me classifies as a new home. However, when I submit a request for service, Pulte people I deal with constantly remind of what do I expect, this home was built in 2014. Customer service is definitely lacking. If I had known this home has so many issues, I never would have purchased it. The painters took absolutely no care in their work. If it didn't move they painted over it. Paint on doorbell casing and paint over most switch and electrical outlets. Complete disrespect for the homeowner. They painted over nails and loose dry wall tape. Why could they not repair it while they painted. The quality of the paint is poor. They had to replaced the sunroom door and made a disaster of the outside paint. Again, I was made to feel like what is the big deal. The appliance that were left in the house were either not connected or poorly connected and damaged. Did anyone follow up? Did anyone care. When we turned on the valves for the washing machine, water shot out from the fitting on the back of the washer. They cross-threaded the connectors. When I called in a problem, I was often left feeling like I'm the problem. The dishwasher is scratched. The base plate was not connected and created a tripping hazard. The whole warranty issue is complicated, because they are not treating this as a new home. I'm left wandering about the quality of the build. Well, I know it isn't quality. I asked about a leak under the kitchen sink which I fixed (the connection to the dishwasher was loose. I was told it wasn't a warranty issue. So, to put it bluntly, if something doesn't work, too bad, I just need to accept it. The kitchen sink wasn't even sealed, so water runs underneath it. Apparently, when the builders constructed this house, they treated it solely as a model home, with complete disregard for quality and workmanship and future homeowners. The materials are of poor quality compared to the cost of the home. Once we signed the contract, customer service ceased to exist. They tried desperately to get us closed before this home was ever ready. And, it never really was ready. There was material left in the attic that I had to request be removed. The closet by the front entrance was a jumble of wires. Why? And, I can't begin to tell you how may light bulbs I have had to replace. Would replacing burn out bulbs break Pulte's budget? The light were on constantly. The bulbs should have been replaced. Customer service, really? The home we sold, which we built in 2011 and lived in for 13 years had no such issue. No shabby dry wall, no leaks, no burnt out bulbs. I guess I have high standards and Pulte does not. This was a huge mistake on our part. If anyone should ask me about purchasing a Pulte home, I will tell like it is. This home does not resemble the $475K we're paying for it. ... More

what I would like new home buyers to know is that the workmanship is horrible. It seems that Pulte allows the builders to hire the most UNEXPERIENECED tradesmen there is. Subpar would be a understatement. Everyday I find something new that was either not done or done incorrectly, from the poor paint job to mismatched cabinet doors. Thing not working as they should, broken items that were poorly place back to seem to be correct until you touch them. All together, if I could get refund I would, I will NEVER recommend Pulte or Sun City, I am your cautionary tale.

You must hire your own Home Inspector because there are serious mistakes being made by builder in this subdivision that is serious. Pultegroup needs to make some big changes in construction quality as it is poor

Pulte as a construction group are a corporate profit only driven company. They cut corners at every turn and hire contractors and sub contractors at the lowest bid to save a buck. Their construction process and contractors do not care about quality workmanship (nor does Pulte). I used to work in home construction as a builder and contractor, so I know good and bad practices and workmanship when I see it. If it were not for the Del Webb community activities, there is no way we (my wife and I) would do business with or buy a home from Pulte.