Del Webb Reviews in Atlanta, GA

I would love a do-over. The sales rep did us a disservice by pushing us to not get things done during the build and didn’t offer a lot of things I wish I had gotten. Having only an hour or so to pick what you want in the house with no opportunity to change your mind on non- structural things is insane. You need at least a day to look at the selections and change your mind especially when you aren’t being told about everything. You don’t know what you don’t know until you see it in someone else’s home who had a different sales rep. The finishes are terrible. The quarter round is chewed up and the tray ceiling looks bad. The wood used throughout looks beat up. The painting is awful with flat paint. I wish I had come every day and watched them work. They uncovered the floor with more painting to be done. I am still picking little dots of paint off the floor. I am still doing construction spending thousands after we closed. The punch list was a joke. All those pieces of tape on the walls and other areas was only for show because they did nothing. If my husband wasn’t sick, I never would have closed. We bought one of their high end homes and the quality is poor. The master bathroom shower wall looks horrible. I am going to either tile it like this builder did at its other location or put wainscoting in that area. My neighbor got my black fireplace surround and I got her Marble. It doesn’t match my quartz countertops. Paying to remove it. The fireplace was painted without sanding it. The wood is rough, not smooth. Gonna pay to fix it. I am exhausted. The home doesn’t sell, it’s the community, the lifestyle that draws people. Go every day during the build. Make them fix things before they get to far. Be there the day they paint. They paint…they are not painters. They brush where they should have sprayed and caulking is something they cannot do properly. I would have rather they painted nothing and let my real painter paint at my expense because I am paying him now to re-paint. Love the floor plan and the community. ... More

The original “field manager” did not know anything about construction or scheduling. Our project (the 7th home that we have built) was a mess. Once he was replaced things went more smoothly. The finished product is satisfactory but not great. Late in the construction process my flat back yard was bulldozed and carved into a drainage ditch. At no time had we been told that this would be necessary for “engineering.” When we have heavy rains the water from up the hill gushes through my back yard washing away pieces of sod and dirt. I have asked that they come out and fix this to no avail!

Been here 1 month. We understand now why we were unable to use a flashlight during walkthrough closing, we would have seen & been able to identify ALL the poor craftmanship on the walls. The walls panels are not smooth notices inconsistencies such as small circle and lines. The floors make noises/air pockets, unlevel. The kitchen cabinets have dents.

I am really surprised after watching a Pulte video saying how much quality goes into building these homes. The reality is that a lot of real shotty work goes on. A home that costs this much should not have so many issues. I realize that they do try to fix things that are addressed but it is a real shame that the work is not done right the first time!

LACK OF COMMUNICATION! The guy who sold my house quit or got fired. I was not informed. Builder manager told me closing would be Halloween 2023 but closing didn’t happen until December 13th and it shouldn’t happened that day. The house was not completed even though I was told during the walk through the week before that it would be. I moved over 800 miles and already had the movers arranged. And guess what it is still stuff that needs to be done. If I could have gotten a complete refund, I would have.

Quality is mediocre at best. Shoddy workmanship and cleanliness. If the construction supervisor had not been changed, the finished home would never have been acceptable. Painting is bad. There is still paint on the kitchen door window and poor coverage on the exterior. Somehow, despite not yet occupying the house, the first water bill showed 14,000 gallons usage. I hope to check for leaks tomorrow. My normal usage is 3100 gallons per month. The drywall work in the garage sucks. I Just had it painted and had to do quite a bit of repair. The windows are dirty. The garage door opener exterior keypad does not work. We specified brushed nickel fixtures, but the bathroom lighting fixtures and faucets do not match. The price would be sort of okay for a gated community with private streets but it's not okay for public access. The location and construction schedule and Lennox HVAC are great and the only reasons I can live with this purchase. ... More

The overall workmanship on the home was poor. the interior had many areas that were done poorly. After we move in, we called the customer care line twice (gutter problem) and have never received a call back.

All review's

I was so excited to purchase a Dell Webb home because your organization has a reputation for quality and expertise. I have been in my new build and have had a number of issues from day one. I have been so underwhelmed. This is not my first new build and I expected so much more from a Dell Webb/Pulte build. I am so frustrated by the number of things that have had to be "patched" or dismissed in my brand-new home instead of replaced or resolved. If I wanted a remodeled or renovated home, I would have purchased one and not a new build for the price at which I purchased this home. Thank GOD things are under warranty although I have had to take so many days off or adjust my work schedule to be home to allow for contractors to fix thing that were done incorrectly during the build. It is quite disappointing. I could go on and on, but I want to stay professional. Again your subcontractors are diluting your standard and diminishing the quality of your name and your standard. ... More

There have been good experiences in this process unfortunately there have been some that have been not. It’s a shame that the construction manager who should manage the building of your home settles for a standard called, it’s close enough. He will tell you what you want to hear so that you move along and when he doesn’t deliver, he will not answer your emails, texts or phone calls. The warranty customer service area is slow and does not keep you in the loop as to where your work order is. Better communication with the home owner would be much appreciated instead of wondering if your work order disappeared. ... More

At the beginning we were excited and confident. During the meeting at Design Center we realized some loopholes in the process. Complete misinformed and disappointed during the building process. The quality of painting, floor, garage door and others are very low. The team from Design Center do a poor job. Many things are not fixed after signing the closing documents. Very disappointed.

Poor workmanship in several areas. Mostly the drywall preparation, and the painting.

Right after move we found 1. front door lock was broken, 2. Furnace was not connected to gas pipe - heat was not working, found millions of ants that was eradicated at my expense, garage door was not going down - fixed at my expense, found spilled concrete on front hallway, entire driveway was not forced sprayed (clean) as others, found front lawn in very dried state including small tree was dying - very few leaves also the rest of grass around the house was very dried and brown. NOT impressed with total quality of house. Found too many fixes needed before move in, such as paint not finished, caulking missing in corners, some recessed lights missing..... ... More

No way that I can in good conscience do so.

The craftsmanship of the work on our home was poor. No attention to detail at all. There were slow to respond to various concerns that we had during the building process, we felt a bit rushed to sign the “satisfactory agreement “ so we could close. The sales person did not disclose options there were available for our new home and we did not find out about several options until other homes in our neighborhood had them. We just expected more from Del Webb.

the quality of workmanship was not up to par in my opinion. some of the rooms did not have ceiling lights when I moved into the house. the landscaping around the house is not good

The bathrooms in the homes are not build for 55 and older people. The assign builder for my home has been unprofessional in his deal with me or my concern family member. I have not heard from his since the closing. The home has several problems which he is support to handle!!!!!

Community and neighbors are very good. Highly reccomend this location and facilities. Most residents I have spoken with are happy with the community but have horror stories relating to the build quality. A little more attention to detail in the interior finishes would yield the builder a totally different review. I hope the Del Webb brand is listening and raises their standards. House plan is very good. Finish work such as sheet rock, painting, tile are poor. The subcontractors Pulte hires are not held to any standards in the rush to get the house built and closed. Plan on spending at least 2 months after closing waiting for repairs and settling for less then full satisfaction. ... More

The Pulte group is very difficult to work with. It does not matter what you, the customer, wants. The closing date that they gave us was not good for us but they refused to accommodate us. Everything is dictated to you and whether or not that works for you does not matter to them. They are not custom builders and the fact that they would not allow us to change the cable in the bedroom to the flex room made me think our house must be built by robots. That would not have been hard to do. When we did our preview walk through the house was filthy. Really? That is the first impression of our home and it was horrible. The smoke detector beeped the entire 3 hours. He told us he would replace the batteries. When we moved in it wasn't much better. I spent 4 days cleaning to get it "move-in-ready". The smoke detector was still beeping so we called and was told by the builder that the beeping had stopped so he didn't replace the batteries. Yet, he told me he would feel better if I replaced all of them; not just the one beeping. I'm sorry, wasn't that the builder's responsibility? There is a spec home near us and that house is spotless. Ours should have been treated the same. When we met with the builder and the warranty representative, we were told more of what isn't covered than what is covered. Everything is very negative. Most of the employees we talked to were very disgruntled and they seem to have a high turnover. When we started meeting our neighbors, we realized almost everyone had some type of issue. I have yet to meet someone who is satisfied with their building experience. I hope that it will all be worth it in the end. My best advice to someone who is going to build with Pult is this - Don't expect anything to be easy, customer focused, or quality products. That way you won't be disappointed. ... More

So many issues in craftsmanship. Work not done right. Pulte rushed in building this home, no care taken in any of the installation and no quality control checks done. Complete disaster. Incorrect information given on design appointment. Not happy buyer.

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

Watch them like a hawk.

Fit and finish is sub par. Non responsive to handling issues. Don’t close if everything isn’t done.

The builder Pulte did a horrible job building this brand new home. I have a list of repairs and a basement leaking water. I hope to work with them on repairs but if. not, I definitely would never recommend this builder!

Terrible communication throughout the process. One issue after another with a new construction home.