Del Webb Reviews in Atlanta, GA

My builder was very nice, however, I believe he was overloaded with too many houses he managed. He often told me that certain things were complete when they were not. My first closing date was postponed by the property management company and the second closing was delayed because the vanity countertop installed was a straight cabinet and not drop down. The day of closing, my home had construction dust all over the floors and countertops throughout the house. I still have spots of dried paint in my carpet and some type of glue on bathroom tile going from carpeted bedroom and walk in closet. My hot water was none existent in master bathroom and lukewarm elsewhere else due to hot water pipe was connected to cold water. This was just corrected this week (7 weeks post closing) there were 2 small leaks in hot water heater pipes, one was just discovered this week. The A/C had no power cord connected to the condensing unit and electrical wires weren’t connected to it in the power switch box. Several trees and bushes died within 2 weeks after planted due to not being watered. A large portion of sod was dead when installed. There are other various small issues, these are the major ones. My builder told me that the hot water issue was corrected day of closing, obviously this wasn’t true. Post closing, my customer care manager has been very responsive and great to work with. ... More

So many issues in craftsmanship. Work not done right. Pulte rushed in building this home, no care taken in any of the installation and no quality control checks done. Complete disaster. Incorrect information given on design appointment. Not happy buyer.

Overall experience was fine, but mortgage transactions were a bit exasperating at times.

It has been a seamless experience; any minor details have been resolved in a prompt and timely manner.

Great experience from start to finish. However, placed several service requests with Pulte with no response.

Mark was our salesperson and was great to work with. Very helpful and knowledgeable about our needs and concerns. Ryan was our building site supervisor and was always quick and prompt to take care of our concerns. We were able to close in a very timely manner with Ryan’s ability to address these issues of concern.

Steven our builder was very responsive to any and all concerns we had. I have experience in construction, and Steven was great to work with. Pulte has several builders I recommend if you are building in Del Webb Chateau Elan you ask for him by name.

Builder was great, however, trying to get someone to take care of issues after I moved in has been terrible. They changed project managers 2 months after I moved in and new contacts have been unresponsive and issues with home have not been rectified.

The whole process from start to finish was a great experience.

The craftsmanship of the work on our home was poor. No attention to detail at all. There were slow to respond to various concerns that we had during the building process, we felt a bit rushed to sign the “satisfactory agreement “ so we could close. The sales person did not disclose options there were available for our new home and we did not find out about several options until other homes in our neighborhood had them. We just expected more from Del Webb.

what I would like new home buyers to know is that the workmanship is horrible. It seems that Pulte allows the builders to hire the most UNEXPERIENECED tradesmen there is. Subpar would be a understatement. Everyday I find something new that was either not done or done incorrectly, from the poor paint job to mismatched cabinet doors. Thing not working as they should, broken items that were poorly place back to seem to be correct until you touch them. All together, if I could get refund I would, I will NEVER recommend Pulte or Sun City, I am your cautionary tale.

Love this house, We were a little concerned about the total build time. I know materials were a big issue but the delay couldn't have come at a worse time due to interest rate increases.

WORKMANSHIP AND MATERIALS WAS VERY POOR.

Happy home buyer! The builder knows how to communicate.

Parisa and Chris were wonderful! They were always available to answer questions.

Lot of little issues that have surfaced after closing $1000 water bill we were charged resulting from negligence of landscaping

We experienced excellent customer service and attentiveness from everyone on the team throughout the process. We had been in our old home over 26 years, so home buying, let alone home building, was a new experience for us. Del Webb and Pulte made that experience great.

Terrible warranty response! Plumbing back up several days after taking possession. It was a Friday afternoon. Pulte sent an incompetent plumber. Two days later sewage backup returned. I called a competent plumber who fixed it. They refused to reimburse.

Robert was great. Tim listened to our concerns but was hamstrung with the low skills of the labor pool. Design of home was great however don't expect to be allowed to make electrical or plumbing changes. (electrical outlets in wrong positions, both outside water faucets are on front sides of home, none in rear). Drywall finish in certain areas leaves a lot to be desired. Again this goes back to the quality and pride of those in the labor pool. Overall I would not hesitate to purchase again even though I know I must spend a lot of time finishing the home's interior.

All the articles that we have read have made Peachtree out to be the best place to live which is true. There needs to be much more communication between everyone, i.e., the foreman needs to hear on a regular basis as to who is doing what where and when.

From the realtor to the law firm who handled the closing, the experience was a good one. All aspects were satisfactory. The project coordinator was really SUPER! He kept on what was happening on a daily basis and gave me a personal, weekly report. I had no surprises. In today’s world, that’s huge!!

For the most part, the quality of supplies and materials have been good. But we have been here in the house about 6 weeks and are having problems with the windows. I did get a response to the service ticket but not a repair. The folks I would be most careful with are the design group and the salespeople that go over the house design exterior. I might have missed some of the information I was supposed to have made as I had to do all virtual selections were made as I had to do all virtual choices. It wasn't until I moved in to see some of the choices I could have made. With the interior design it was a similar situation. Anything I wanted to change, and pay for, was outside their cookie cutter mold and considered custom. I should have told them to do nothing a then brought in my own people after closing.. A word to the wise to think about. The best I can say is that our project PM Josh was the best!!! ... More

Our builder Austin was so extremely kind, professional, knowledgeable, and trustworthy! We had a few issues during the walk-through that were immediately taken care of before closing! The minimal issues we discovered post closing, Austin either took care of or directed me to the people that could help!

These guys have been reliable, knowledgeable and professional! Big shoutout to David, Ryan & Tim. You have made my job so much easier!

This is our second home we've had built and it just not like it was with our other builder. Granted our last builder was local and very accommodating. I would chose Del Webb again simply because we love the neighborhood. We didn't move here for the house. It's 1/2 the size for the same price. It's amenities and lifestyle that drew us to the neighborhood. I believe that is what Del Webb is known for and so far I totally agree. Lots of great people. Good house but we've had several things we've had to fix to date. Also we noticed our neighbors houses already need new paint in parts. They just don't make them like they used to. ... More