Del Webb Reviews in Indianapolis, IN

Openness and quick response to our needs met our expectations. Construction teams were thorough and our phases were accomplished in a timely manner.

Love everything except being forced to have Spectrum installed. The Spectrum technician told me that cable was installed instead of fiber optic, meaning the system is slower. Their equipment is installed INSIDE A WALL which their own tech support webpage says *****S THE SIGNAL. After days of calls for help we still cannot get over half of the streaming apps Spectrum SAYS are included. So we live with crap because we can't switch to a decent company with fiber optic.

Better quality, more selection choices, construction manager was great, sale person was not. Have a survey strictly for sales personnel. More detail up front that was only presented after the fact. Flexibility in closing date - ie closing date the day after a holiday when one lives out of town and must then travel on the holiday. Awful situation to be in.

Overall, I had a great experience with the building process, and my building manager was absolutely outstanding. The only downside was dealing with Pulte Mortgage, as I felt they were overly picky throughout the financing process.

We had a great experience building in the new Dell Webb in Noblesville. We had a great construction manager that was very responsive to our needs and questions.

Sales agent was extremely helpful throughout. The building agent was very thorough with his post closing walkthrough.

Great sales experience with Kurt. Kyle project manager was very responsive with any questions we had during the building process. Our biggest disappointment was some of the trim work completed in the home. Also, the paint used in these homes do not hold up well, mostly on the trim. We do love the design of our home and overall, very happy. We are enjoying the neighborhood and all the activities offered.

Overall, the process is pretty rigid and moves along at a set schedule that deviates only because of bad weather. Our construction manager was excellent. Downside was dealing with Pulte Mortgage, terrible experience, find something else if you need a mortgage. After we were in our house, it took 9 weeks to get our lawn sodded. Terrible lawn service. Left me feeling ambivalent about the move. May change once clubhouse opens.

Panel for internet service was moved to the same closet where the water-softener was intended to be installed. However, once the softener was installed, it would have been impossible to open the panel door because the panel was too low on the wall. Pulte would not acknowledge this to be a problem nearly resulting in a refusal to sign the final possession contract. It was finally corrected, but not without much effort. Also, several cabinet doors strike walls and trim. We were told this was "normal functionality" and the homeowners problem when clearly it is a design flaw that should have been corrected by the cabinet installer. This was NEVER addressed. Lastly, cleanup from caulking trim seams was poorly done and there is residual caulk on trim that should have been cleaned off prior to painting. The garage door was not painted in its entirety. They only painted to the edge of the seal. This was something Pulte corrected without question. ... More

Pleased with experience overall. Pulte runs a very well integrated and assertive marketing machine. They pushed Pulte Mortgage aggressively. I ended up going with them due to most competitive rate, but there were aspects about working with them that were difficult. False sense of urgency for certain documents and info pre-closing, etc. Pulte also uses approved vendors such as window treatment companies etc who were overzealous in soliciting business. Home build process went very well. Construction was well managed and completion was prompt. All inspection issues were addressed well and promptly. Construction quality seems good. Price of home is quite high per square foot, but in Del Webb 55+ you are buying lifestyle vs just a home. There should be more opportunities for modifications and adjustments such as single sink with vanity desk, heated garage, heated tile floors, upgraded closet and pantry shelving. Sales agent at DW Kimblewick was very responsive, friendly, helpful. So was person at design center. ... More

Everyone is so helpful. Quick to respond to needs.

I had a Pulte home built 20 years ago. This is a much different company and product than we experienced the first time. The focus now is on speed and profit. The craftsmanship and attention to detail is completely lost in their desire to make money. Our home is essentially a tract home sold at custom prices because demand in the area is high. We are very excited by the promises of being in a high amenities community how ever we are disappointed by the cost and care taken in building the home. Home design options at very low to mid level quality. Base level of everything is toward the lower quality end and upgrades are greatly over priced to take advantage of the buyers desire to have better in the home. There are probably 30-40 homes in process in our neighborhood so you can imagine the difficulty in getting good craftsmanship. Pulte is also extremely rigid in the buying process. They will not make any adjustments that aren’t part of the plan. Just about the only true flexibility you have is where you place outlets, can lights or rough ins for light fixtures and fans. Even this all has to be decided before you break ground and there is zero flexibility after. Overall a very disappointing experience!! Then, once the house is done they beg for perfect score on they’re customer served just like a car dealership does! Unfortunately they tie the poor guy who tried to help to the rating and it can affect their pay! Additionally they control the mortgage and title process all 3 of which have a different, terrible to use portal thru which they force you to communicate and they send there demands of you! All this said, can’t wait for have no yard work and enjoy the amenities! Hopefully this part of the process is much better! ... More

From our first inquiry with Steve our Sagebriar sales rep, we were well cared for and treated respectfully with all our questions answered. In the contract and selection process all glitches were quickly corrected and working with the Design Studio rep, Charlene, was a pleasure and we had fun making the design selections. We’ve been in our new home for three weeks and warranty fix requests have been quickly addressed and overall the communication with all the Del Webb folks has been great - all friendly and helpful. We’ve had a very productive relationship with our construction manager, Brian, who is very friendly and responsive. And, mortgaging through Pulte was a breeze. Two thumbs up overall. ... More

Our recent experience building a Pulte home in a local Del Webb community was both exciting and at times frustrating. Overall we ended up with a beautiful home with which we are very happy. There were times during the process when getting an answer to a question was more problematic than we thought it should have been. Sometimes answers were forever in coming, sometimes we didn't receive one at all. We learned during the process that Pulte has agreements or contractual arrangements with vendors, for example, suppliers of security systems, heating/air conditioning companies, closet organizers, window blinds installers all of which are sort of gently "forced" upon the buyer. We would suggest future customers explore all options and select vendors with whom they're comfortable rather than blindly accepting the recommendations of the Pulte contact person. Overall, we are happy with our new home but the process might have been a bit more efficient and "customer friendly" in our opinion. ... More

Home is of exceptional quality. No feeling of “abandonment” once I closed on the house. DelWebb is still available for me.

Overall my experience was smooth compared to other building experiences I have had. It was challenging as I was doing this long distance and it seemed like it was assumed I was local even though I told everyone up front I was not in town. It was also assumed I was available 9-5 Monday through Friday but I still work full time too. Those were the only two things that could be challenging with this group.

You must first understand that these are total production homes. they build several at at a time so much is going on and I dont think there is enough supervision to ensure the best quality at all times. For the price of our home I did expect more in terms of quality work in the details. The little things matter...

I was excited to learn that Del Webb included two zone HVAC systems with loft purchase. Ability to control temperatures between floors was key to my decision to purchase a loft. Had I known the two-zone control did not work or at best was ineffective in controlling temperatures between main floor and loft, I would not have invested in the loft. Thermostat in loft is always set to 68 degrees, yet temperature reaches 80 degrees, generally 6-7 degrees higher than main floor thermostat. I worry when summer comes the reverse will occur, if I cool loft to 72, main floor will be 65. HVAC vendor has made multiple trips but unable to resolve. Request for management evaluation has gone unanswered. Perhaps as one HVAC tech suggested it is a design issue; source of damper noise on high wind days remains unresolved as well. ... More

Communication was less than ideal. They told me I would be in my house no earlier than December but ended up having to close in November with no time to secure mortgage and had to get a high interest bridge loan personnel at Del Web were very pleasant and easy to deal with. Still have a kitchen cabinet issue worker came in without talking to me and replace the wrong door. I have had the door for two weeks, but for some reason, I can’t get it installed. Landscaping ends up in driveway when it rains. Snow removal removed a large section of land turf. Garage door does not always close completely Still overall glad to be living here ... More

All worked as a team in a unified fashion to provide an overall excellent customer experience. Minor items requiring corrections after close have been promptly satisfied. Overall a great experience.

In my lifetime (71 yrs), I have had careers in real estate and mortgages. So…. I consider myself a novice expert in these areas. I’m extremely pleased and grateful for the positive experience I’ve had with the purchase of my beautiful home in this fantastic neighborhood!

We were walked through the process with Pulte all the way. They made everything very easy. We have found some issues after our move in, but they immediately addressed and fixed them no questions asked. We LOVE our new home and neighborhood.

The is the first time we had a home built and due to proximity were not able to oversee it. Our Build Supervisor did an excellent job at keeping us posted as to the progress, etc. Once we closed, Del Webb is following up in a timely manner with the typical punch list items to be fixed in a new home. We’ve had a total of 5 homes built.

Our construction manager, Mitch, listened to our wants, needs, and must haves and succeeded in making our building experience a positive one. Kurt, our salesman, helped us through the buying process and continues to interact with us when we see him on the property or at the sales office. The closing process with Pulte Mortgage was a bit stressful but we caused a bit of that by not being decisive about whether to take a mortgage or pay cash at closing. Once our old house sold and that decision was made, things went much better. We’re very happy in our new home and looking forward to many years here. ... More

Encountered many problems because of unskilled workers. The supervisors of the construction managers should know more about the building of a home. They aren't willing to listen to a homeowner. The construction managers have to spend too much time babysitting subs because of the bad work performed. Thus, making costs go up and frustrating to see this through the whole process. Was Not a Good Experience.