Del Webb Reviews in Indianapolis, IN

Kevin sales person was great and helpful. Construction manager Ethan made sure work was done properly and wasn't satisfied until it met his approval and state guidelines.

We love our house the layout is wonderful. Just had a few issues but overall it’s a great house.

Pleased with every step except for one. I closed in August and zi still do not have keys for my home. The installer of the Doors (84 Lumber) has been totally incompetent and unprofessional. Dell/Webb should not use this Contractor - I will be hiring a Locksmith and sending the Bill to Dell/Webb for payment. This issue has caused us much stress. If we leave our home and there is a Power Failure we would be unable to get into our house

For the most part working with Pulte was a good experience. However, we were never informed about the location of support posts in our finished basement. Now there is a post/column 3 feet from the center of the stairs. Very poor planning and very unattractive and the people we’ve talked to say it would have been easy to move this post a few feet away. At closing we agreed that there were 5/6 issues that still needed attention: 1. Our contract states the the cold air vent which is high up in the entryway would be moved down closer to the floor. 2. The screens in several windows do not fit properly along the bottom. There’s a gap where insects can easily get in. 3. Our refrigerator is still not installed. 4. The master shower door is not installed. 5. A spot of crown molding needs sanding and repainting. The furnace room and sump pump rooms were never cleaned up so we have had to remove debris left by the workers. We understand that our addition has a number of houses that are in the final stages so the contractors are busy trying to finish all these properties but it is now 5+ weeks since our closing and none of the above issues have been resolved and email, calls and texts go unanswered. It’s a beautiful and well-maintained property so the lack of attention to the above issues is disappointing especially since our house is over 4000 sa.ft. and has upgrades throughout. ... More

Pulte is a great builder. Quality is good. Responsiveness to issues is very poor. Need quicker response to homeowner concerns. The response to issues in two weeks prior to the closing was excellent and the closing was done as scheduled. Response prior to the two weeks prior to closing was poor and has been zero after closing. Need better personnel to attend to homeowner concerns after closing.

Need to make the finance easier For seniors

Building experience was good. Building supervisor did a great jo keeping us updated on progress of construction.We’ve bought and sold 8 homes in last 53 years. This is our last final forever home, but I can’t even start to describe how terribly disappointed we are in the quality. Everything in our home is substandard poor quality-WITHOUT EXCEPTION from drywall, paint, countertops, plumbing, unusable handicap bars, door that opens the wrong direction, loose door facing on sliding glass door, cracked LVP flooring. Based on previous buying and building experiences, it would appear no licensed trades (except electricians) worked on this house. ... More

The builder did a great job getting our house built in these trying times.

The house is well built, but has one design flaw. The furnace room and the laundry room should be reversed. That way hot water would flow quicker to the master bath room and to the kitchen area. Right now it takes a full 2-3 minutes to get hot water to the master bath sinks ( complaint from other homeowners also) After the hot water has been shut off for more than 3 minutes we have to wait again a full 2 minutes to get hot water.We are wasting a lot of water with the set-up we have now. The laundry room would be the same distance from the water heater, so no adverse change there. The only adverse effect would be the front bath would have a long time getting hot water, but this room is used the least. ... More

Great to work with, kept us informed of progress, answered all questions very promptly, went out of his way to explain things in an understandable way. Proactive about all steps along the way. He earned a 10....

Up grades are expensive. Cable tv has to have a outlet at every location you want a set all is not wireless. Field managers are very helpful.

The process was quicker than expected and they kept us on pace to meet the deadlines. I wish there where a few more options on finishes.

The sales team were always available to help with any questions or concerns. Very helpful with closing.

The overall construction and value is great. The detail work was a little disappointing as I've started seeing things. Tape adhesive remains across much of the vinyl. Some nail holes on door frames not filled. The paint job was terrible. As we painted, we found areas of the walls where there was no paint! Also pain spatters on the vinyl and window glass. Some poor drywall work, nothing super obvious. I've cleaned everything except the tape residue.

Purchase for Cash Transaction was a bit casual, without face to face interaction prior to wire transfer.

The house would be so much better if the finish work was better….much better. Ethan, the construction manager is a fantastic rep for your company and is currently addressing the many issues with the workmanship. Some of the finish work on the interior is so bad that it would be laughable in my home state of Wisconsin. Where is the pride of a quality finished product? However, we are working through the issues and are enjoying the things that were done correctly. I am not a person who has ever taken the time to write a review like this, but I believe that your company can learn from it and move forward with stricter guidelines. Thanks. ... More

Our new home is great. Beautiful and so easy to keep up

Amy and Jason were attentive to my questions and issues that occurred.

There are definitely things I would change in this house. For example, the shelves in the kitchen cabinets are too high and I am unable to move them without help (which I don't have). I will have to hire someone to do this for me. The linen closet is tiny and will not accommodate towels. But overall I really like this home.

Many mistakes made with construction, material reused to correct the mistakes. Several Trim problems through out home. And many minor issues that as an owner have been corrected that shouldn’t be.

The building process was easy and smooth. I’ve had plumbing issues after moving in that has taken a while to get attended to, but other other concerns were handled quickly.

Pulte really goes the extra mile to help you with all decisions from picking your lot to the final walk through. Each person I worked with was great! If you're looking for quality, ease of purchase and wonderful people to work with, I highly recommend Pulte.

The process for building was efficient. Some of the materials and options could have been better. We enjoyed working with Anthony and Ashley (from Design Center). Both were very responsive.

Overall a good experience, but we are very frustrated on missing or incorrect items.

The building process was easy, but we had to closely monitor the quality of workmanship, especially the finish work.