Del Webb Reviews in Indianapolis, IN

Overall a good experience, but we are very frustrated on missing or incorrect items.

The building process was easy, but we had to closely monitor the quality of workmanship, especially the finish work.

We were kept informed of the building process in a timely manner.

Be sure you make appointments with builder and make thoughts/needs known about how you want the house to be completed.

I purchased a spec home and there were a few issues that were supposed to be fixed before closing. When I arrived the morning of closing they were not completed but I was told the would be completed asap. Since closing, I have had promises the issues will be fixed but they have not been completed at this time, 5 weeks after moving into my new home.

The whole process was easy. I lived and worked 2 hours away...I still felt connected to the build process. Project manager supplied pictures weekly to keep me informed. Great experience.

Area surrounding house on sides and back graded very poorly. standing water deep ruts. Grass seeded area very poor job

Check your home against your order to make Sure it is right as we had major things we ordered missed like fan rough ins missing the wrong toilets installed

The sales staff were supportive. Showed me many options to help me feel comfortable choosing a floorplan that worked for me, and not just one of the models. The design center was great. My construction manager gave me weekly updates, and made sure all of my questions were answered. I never felt like a bother. I was able to ensure my forever home was just what I wanted.

Follow-up by warranty folks needs improvement. The folks who managed the construction were wonderful and did a great job.

Some areas of quality are questionable.

The devil is in the details, and it's the details that escape Pulte. Solidly constructed home with an excellent floor plan and very good mechanics. But what you look at when you see the interior of the home is poor trim work, very poor painting prep, and poor quality work on the painting, which is so limited in choices I'm repainting the entire home myself with better grade paint.

Our salesperson and project manager were amazing. Couldn’t have asked for more.

We are pleased with the experience. Only real complaint is with warranty website. We left message when roof damaged. Waited 2 days as website stated and then called. Was very rudely told that it is 3 days no matter what website stated. Called on third day and no record of our original input. Had to start process over. Thank goodness for crews on site that noted severe damage and got it taken care of. Now our roof is again missing shingles and we have to start system again.

A lot of things like closet shelving and shower heads that I consider cheap. Also backyard is totally uneven and pitted and danger to walk on.

Our experience overall has been a positive one. The most important thing that I want to point out is the way Josh kept us informed of the build process, answered all our questions during the build inspection and was there for our closing inspection making sure we were satisfied with our new home. He made our experience moving here a good one! Thanks Josh.

Ethan was very helpful always came through

To be honest, I am very disappointed in the quality of the windows, cabinets, carpet, sinks, faucets, and fixtures.

Oversell, we are very satisfied w our Pulte home. We moved from a much larger custom built home and while our new home is not a custom home, the finishes are very good. The building process went well. We had the advantage of being on the build site a lot since we were local. I would definitely encourage future buyers to do the same if possible. Communications during the build process could be more proactive. We would have also liked more flexibility & choices with finish selections, providing more value for the price.

As with most new construction problems are on going prior to closing and continue following that date. However, a rating of “10” from us to sign off at closing was expected. We were far from satisfied with a finished product at that time, but simply wanted to complete that phase of closing. We felt considerable pressure to rate the completed project too high at that time.

In a 55+ community, one would think all possible lines of communication would be available, especially, simple traditional phone conversations for those who are technically challenged and will not use a WIFI system. Unfortunately, the younger contractors and managers think that emails and video conferences should be the standard method of contact and have not yet understood their customers. Also, planning and schedules should be communicated and prioritized. The retired have the time to monitor and highly expect the agreements for timing to be maintained.

The Del Webb neighborhood concept is excellent, and now that the neighborhood is about 40 complete, the actual layout, common areas, etc. are well done. The homebuilding experience itself was disappointing. Many problems and quality concerns were not addressed until the day before closing and then were rushed through and not fully addressed. 6 weeks after closing, most of those issues still have not been addressed or corrected.

We love our new Del Webb home. They were on time with our finish date and closing went smoothly.

We love are home but there are a few things That need some attention I hope that we have not been forgotten it has been a few weeks since we have seen anyone

Due to the ongoing issues for everyone living in the past and current years of shortages, pandemics, etc I am only disappointed on the length of time to get my home completed. I love the location, the home itself, the honest answers to questions from my construction manager.