Del Webb Reviews in Indianapolis, IN

I was initially enthusiastic about building a new home, but as months dragged on with no progress it was obvious that my home had “fallen through the cracks.” Eventually the building supervisor was replaced and it got back on track. There were numerous little things still undone, but I was encouraged to close, assured that these would be taken care of asap. It,s been more than 2 months and I’m still waiting. Now I’m told these construction issues will be treated as warranty problems and not addressed for 10 months! It’s really taken the joy out of a beautiful new home.

We love our new Del Webb home. They were on time with our finish date and closing went smoothly.

The process with Pulte is outlined well but still overwhelming for a first-time home builder. The challenge of supply chain and sub-contractor shortages added a lot of difficultly for the builder, but our home was completed on time. We hired third party inspectors, which I would recommend even for a new build. Our construction manager, Anthony, was always very responsive, patient and kind in spite of how stressed out and demanding we could be at times. We have lived here a week and love it! Our lifestyle director, Claire, has done a great job building a sense of community among the residents. Everyone is so nice, and it is fun building a new neighborhood together! ... More

I feel there needs to be a quality control process that ensures that one process is completed before another begins. I had an experience where my shower floor was not ready to be tiled. It was tiled when there was a hollow area around the drain. Not what you would expect for a $500,000 home.

Had Lot of delays from product availability and manpower. Did get me in to new home before booted out of old one. Quality was not job 1. Walls not square, certainly noticeable on tile flooring. Notice more defects as time goes by.

Pretty responsive to issues and questions we had.

We went through four different construction managers of which Joel was by far the best. He communicated issues whether it was good or bad news Our house sat for 60 days with no work done. Very frustrating. We have not completed our list of items to be fixed due to being out of town. We are back now and will pursuit these items.

We love are home but there are a few things That need some attention I hope that we have not been forgotten it has been a few weeks since we have seen anyone

Great floor plan! While there were definitely good people and good things involved in this home buying experience, there was also just as much pain, sloppiness, and disappointment. Definitely hiccups in the building and post-COE processes, and I ended up being the loser most times. Now 7 weeks after COE, and I'm still struggling to get my COE punch-list completed. C'mon Pulte, I know for a fact you're better than this. I have a good person on my side now, but you let me down for a very choppy, inconsistent process. Being a national homebuilder, please step up for those purchasing after me. ... More

Due to the ongoing issues for everyone living in the past and current years of shortages, pandemics, etc I am only disappointed on the length of time to get my home completed. I love the location, the home itself, the honest answers to questions from my construction manager.

we were told we would receive kohler or american standard plumbing fixtures because that is what pulte uses however we received an inferior brand gerber, we have had 4 stopped toilets in the first month, plumber said they would come check them. gave builder a checklist at closing very little has been done. closed at thanksgiving then left after christmas.so that is a busy time for subs. good follow up with calls we will see what happens, fit and finish not great hopefully everything will be corrected, floating floor is different, sounds hollow, this is our tenth new home and so far the quality seems ok. the closing was a little concerning because our builder left pulte 2 weeks before closing. when we return hopefully everything will get done. great neighborhood, think we will be happy here, appreciate the warranty and the builder covering it with us ... More

afraid the quality of workmanship displayed in my home less then I expected and hoped for---too many small issues to list but they all add up to each room with little attention to quality detail...,I am sure I will be doing complete repaint of walls and trim(with sanding) within first 2 years of ownership. landscape ok, but not what I would have selected and not sure why I could not select a layout or type of bushes from a selection, much like flooring and lighting. out of space to add more

Mostly a good experience but still waiting on items that were not complete such as shelves in linen closet

Make sure you have everything before closing! We still have a loaner refrigerator and Whirlpool could care less if we get the one we ordered and paid for! 6 weeks and they have gone silent!

Stay on top of issues that have to be remedied before closing

Our contact person was really great. He kept us informed every step of the way and was very accessible and helpful.

happy with home. neighbors are great. mowing crew needs some guidance

We are pleased with our home and the quality of the workmanship. The Project Manager has been excellent with his follow up. However, with any new home there will be issues that need to be addressed. The "customer service" contact person is less than adequate and does as little as possible to address your concerns.

I am very conflicted about my new home at Kimblewick. I’m very pleased with the house and community. I won’t complain about minor issues, but one that goes against Pulte policy. That is planting a very large tree( it will grow to 40 or 50 feet) 5 ft in front of my house. It will have to be cut down at great expense in the future. I offered to move it but was denied. Please respond to this as my request is ignored. Thank you. Sue Hughes

they do not follow up after sale

Been in our home for 2 months, and there are still issues!!!

Did not follow through

Communication was less than ideal. They told me I would be in my house no earlier than December but ended up having to close in November with no time to secure mortgage and had to get a high interest bridge loan personnel at Del Web were very pleasant and easy to deal with. Still have a kitchen cabinet issue worker came in without talking to me and replace the wrong door. I have had the door for two weeks, but for some reason, I can’t get it installed. Landscaping ends up in driveway when it rains. Snow removal removed a large section of land turf. Garage door does not always close completely Still overall glad to be living here ... More

Overall good however the mortgage process was extreme.

Encountered many problems because of unskilled workers. The supervisors of the construction managers should know more about the building of a home. They aren't willing to listen to a homeowner. The construction managers have to spend too much time babysitting subs because of the bad work performed. Thus, making costs go up and frustrating to see this through the whole process. Was Not a Good Experience.