Del Webb Reviews in Indianapolis, IN

Such a big development executed in a relatively short timeframe by a huge company with poor corporate communication and rigid canned response to the customer resulted in chaos and did not produce a house with the same quality as the on-site sales model. Top down chain of command apparently tied the hands of the on-site construction supervisors to resolve several issus. Some subcontractors exhibited a lack of training necessary to produce quality work. Problems encountered included failure of marketing staff to accurately record customer choices and to consult with construction professionals to accurately describe details necessary to achieve customer-desired results. ... More

We have been in our new home a little over a month now and there are still things that are not complete. I one major thing is our lawn is not in. We lawn services that need to be done , but can not until the final grade is finished to the yard. There is still trash all over the yard and it look bad.

Our new home is great. Beautiful and so easy to keep up

Not much room between houses.

I have been in the house for five weeks and no one has fixed the items that needed attention. The sod was finally laid down but needs to be finished. We still have kitchen doors that need adjusting. Some 0ther items need attention. I do not have the name or contact information for the person who can make this happen. This is very frustrating.

We had three different construction managers during the building process. This lead to very little supervision of the trades people working on our home. We felt like we were our own construction manager! Every item of discussion that came up felt like an argument and bullying to get us to accept substandard or damaged workmanship. There definitely was no feeling that we were the customer and the one paying for a home that should be built without defects! The response given was “Pulte is a production builder and mistakes will happen.” Yes,Mistakes happen but they should be fixed without repeated requests from the buyer! If Pulte put this slogan,”We are a production building and mistakes will happen”,on their website we would not have built with them and I’m sure many others would walk away! It was a battle to get the house completed to a standard that we finally felt comfortable closing on. During the last month they sent in out last construction manager Logan who at least listened to our concerns and was able to complete our home to an acceptable level. We’ll cross our fingers and hope we don’t find too many issues as we settle in! ... More

Horrible & difficult experience with Pulte. Our third new build with them & a completely different experience this time.

Moved here from a Del Webb home in another state. We chose Del Webb again because of the great experience in our last home and once again they exceeded our expectations.

Sales experience was great. I’ve worked with Pulte in my previous life as a realtor in California and one thing I have noticed is the quality of sub contractors in Indiana doesn’t match what I was use to in California.

Detail work was not good. Actually in my lifetime of building 3 homes & remodeling others I have never seen poorer detail work. We have a long punch list. Cabinet had holes & nails protruding & unfilled cracks in the trim. Lots of nails sticking out in all trim work. The trim looks badly beat up in very many areas. Carpet wasn't protected was very soiled from workmens feet as well as paint spills from the painters . They tried cleaning but did not get the paint out or stains out. Drywall not straight obvious bows in the walls. Tile work detail bad in the master bath. They ran out of bullnose so they just used a normal tile. We never had two of our quality control meetings. Del Webb tradesmen need better training. Our sales person was great with helping us to resolve some of our issues. We had 2 construction Managers Dale was the first. He did not communicate or return our calls or emails also he never did the Mechanical inspection or Pre drywall inspection. Next Construction manager was good but was so new & overwhelmed picking up the mess at our home & other homes from what Dale did. ... More

Take many notes and pay attention to all details.

I was initially enthusiastic about building a new home, but as months dragged on with no progress it was obvious that my home had “fallen through the cracks.” Eventually the building supervisor was replaced and it got back on track. There were numerous little things still undone, but I was encouraged to close, assured that these would be taken care of asap. It,s been more than 2 months and I’m still waiting. Now I’m told these construction issues will be treated as warranty problems and not addressed for 10 months! It’s really taken the joy out of a beautiful new home.

Responsiveness to requests not good. We complained about an issue and no one ever responded.

Well, we continue to find things that we believe should not be as that’s not what we paid for. While we do get a response to resolve the issue (not always convenient for us) it’s just seems like lot of issues for a new build.

Commitments to dates and handling issues leaves a lot to be desired

I purchased and started the building process for my mom. She relocated back to Indiana this was the perfect location and home style for her. Dell Webb has a long and valued reputation with the public and with the homebuilding industry. The product keeps up with trends and the amenities are perfect for a social and active lifestyle. The team at Kimblewick were so professional. I was on-site weekly or more, it is so much fun to see all of the changes. The experience was a 10 out of 10!

We love our new Del Webb home. They were on time with our finish date and closing went smoothly.

Amy and Jason were attentive to my questions and issues that occurred.

Our experience was very poor. The quality of the workmanship is very poor. Numerous items had to be done more than once and we still have a long list of items that needs to be done after closing. It has been the worst experience of our lives.

The process for building was efficient. Some of the materials and options could have been better. We enjoyed working with Anthony and Ashley (from Design Center). Both were very responsive.

Pulte (Del Webb) did not meet our expectations related to home building. First the positive: the sales function is handled very professionally. The sales person was very knowledgeable, very helpful and applied no pressure. Likewise, the person responsible for helping us select options was very knowledgeable and well organized. Then came the one year build process during which there were a number of delays. The delays in part were understandable given material and labor shortages these days. What wasn’t understandable or acceptable was the poor status communication and the lack of meaningful quality control. All labor is provided by Pulte subcontractors. I felt that the Pulte construction manager was responsible for scheduling subcontractors and that I was providing the quality control process - and boy is it needed. I lived only 15 minutes from the new house and so was able to review the house on a regular basis and point out things that needed to be addressed. Someone living further away that would not be able to regularly visit the home would be at the mercy of Pulte to monitor the build. As it relates to items that needed to be addressed, no one other than me seemed to be keeping a list so I needed to remind our Construction Manager about addressing items. I communicated with Pulte management about their tracking process and was told that there is a standard company process for this. If so, it wasn’t evident to me. We were fortunate that the planned closing date was at the end of the quarter when Pulte had to report financial results so they had incentive to address some of the items which they felt were OK. In spite of this our closing was delayed twice by me because items were not addressed. There were still a number of items which I missed during my many reviews of the house that I’m trying to get addressed through the warranty process but this is slow. I fully understand that Pulte is not a custom builder but this shouldn’t translate into a lack of build quality. Would I do this again? Yes, because the house (with the exception of the remaining items to be addressed via warranty) is very nice, the location is good and the people in the neighborhood are just wonderful. If you’re considering building here, I think you’ll be very happy once you get in. Just buckle up for the build process and keep the blood pressure meds handy. ... More

We are pleased with our home and the quality of the workmanship. The Project Manager has been excellent with his follow up. However, with any new home there will be issues that need to be addressed. The "customer service" contact person is less than adequate and does as little as possible to address your concerns.

The process with Pulte is outlined well but still overwhelming for a first-time home builder. The challenge of supply chain and sub-contractor shortages added a lot of difficultly for the builder, but our home was completed on time. We hired third party inspectors, which I would recommend even for a new build. Our construction manager, Anthony, was always very responsive, patient and kind in spite of how stressed out and demanding we could be at times. We have lived here a week and love it! Our lifestyle director, Claire, has done a great job building a sense of community among the residents. Everyone is so nice, and it is fun building a new neighborhood together! ... More

See our comment about our construction manager below. Overall experience with DW, not good. In fact, as I write this, I am reminded that it was one of the worst overall experiences in my life. Quality of home at delivery ...... not in condition to be delivered. We will have to spend significant money to correct problems. You may ask why we will spend our own money to correct problems? Because we have absolutely no faith that Pulte will do a good job and we do not want most of their subs into our home. Some of their subs and employees were good, most were probably not even qualified for the jobs they did. I am reminded of the scene of the cleaning crew entering a home for the final clean up before delivery. They were literally dragging their brooms on the street. Dragging dirt into the house they were going clean. Rarely communicated with us. Except to respond to our questions, which should not have had been raised by us, if they had communicated to us in the first place. Never had any of the so called "celebration meetings. DW tried to strong arm and intimidate us in to closing when the house was clearly not ready for delivery. DW should be ashamed of their conduct, but I know they won't be, since I am convinced that is its business model. Threatened us with litigation, default and loss of security deposit, when they had not fulfilled their contractual obligations. They did not follow " their own purchase agreement". Purchase Agreement totally one sided piece of ........ DW constantly rushed us into making decisions. While our construction manager was brought into our deal very late in the construction process,he did a good job, However, it was way too late to turn this experience into anything other than a very bad one for us. Even though I could comment further about other matters,I AM EXHAUSTED FROM THE EXPERIENCE AND WRITING THIS. ... More

My experience with this home buying started with the salesman. He was great, although I do think there was miscommunication on a couple of things.....there are too many homes that Pulte is throwing together and doing so in a huge hurry, which is causing for less than adequate work being done and overseen by the PM's and their subs. Poor quality of work, and no one seems to really care. No communication with my PM, just wants to get the homebuyer to closing. I do realize that the PM's are not always at fault because of the poor subs and the fact that corporate is throwing way too many houses on them to let them do an adequate job for the money that Pulte is charging the homebuyer. I understand I am not building a "custom home" but at the same time I still deserve to have quality workmanship done and that is not happening here in Del Webb Vandalia at this particular time during the year of 2022. I find it very frustrating that no one from Pulte has reached out to me to solve any issues that I am currently having. ... More