Del Webb Reviews in Indianapolis, IN

We are pleased with our home and the quality of the workmanship. The Project Manager has been excellent with his follow up. However, with any new home there will be issues that need to be addressed. The "customer service" contact person is less than adequate and does as little as possible to address your concerns.

they do not follow up after sale

more time to get thing right

I am very conflicted about my new home at Kimblewick. I’m very pleased with the house and community. I won’t complain about minor issues, but one that goes against Pulte policy. That is planting a very large tree( it will grow to 40 or 50 feet) 5 ft in front of my house. It will have to be cut down at great expense in the future. I offered to move it but was denied. Please respond to this as my request is ignored. Thank you. Sue Hughes

Been in our home for 2 months, and there are still issues!!!

Did not follow through

Overall good however the mortgage process was extreme.

The Sales Person Kevin was not helpful in the least. Once he had our downpayment never heard from him again. I am glad that portion of the experience is over with. Overall, the wife and I are enjoying our new home.

Your salespeople were great. I felt the clean up people did a bad job also little things like hardware left off doors touch up painting bad. Electrical outlets covered over with drywall. Things left undone for a home this price should not happen

No builder experience. Pulte mortgage was very unpleasant to deal with.

It was challenging with our sales rep. We felt like it was all about the sale. In the end, we are satisfied, especially with our construction representative.

The home has ended up being of average to moderately above-average quality for the price paid in summer of 2021. Since the price was locked at contract-signing, but the house took another 10 months to build out and complete, the value went up, but only because of the general housing shortage amid unprecedented national consumer demand. Initial workmanship flaws and timely and accurate attention to professional-grade corrections were noticeably lacking throughout the build, and the timely response of middle and senior management to emerging and entrenched problems, even more-so. As ever in full-employment times, senior management was loathe to adjust their practices or pay-scales to the new realities at the boots-on-the-ground level, and quality, reputation, and employee retention suffered materially. I was down to the house, from Chicago, at least once a month throughout the build, and had a professional home inspector/photographer taking 80 photos every weekend, so that I could catch mistakes as they emerged, or the house quality and finished product timeliness would have suffered even more. I also had to play the game of delaying the closing 4x, to get the yet-to-be-fixed punch-list of problems whittled down to single digits BEFORE closing, after which the buyer's funds are in the seller's hands and the buyer's negotiating power is nil. The whole process was incessantly at a low grade of anxiety and aggravation, at times boiling up to true outrage and anger. Games-playing on contracted-for appliances, and Pulte trying to unilaterally recut the contract on such issues, was just one example. More than once, I had to call the City of Westfield's inspection team. Pulte's senior-management decision to outsource finishing work to local companies is a poor one (and a practice that is new in the past decade), and its quality and reputation have suffered accordingly, although I'm betting that senior management's bonuses and pay have not. My sister's Pulte Del Webb house in Boulder, CO, built 15 years ago, is of the highest quality, according to her & her contractor husband. She and her husband were shocked at the degradation in quality and professionalism of the current Del Webb "product," as of 2022. Senior management needs to adjust their attitude and approach, and stop trying to mint money today at the expense of their reputation and future sales. The boots-on-the-ground managers were doing their best, but pretty much with one hand tied behind their back in terms of proper funding, hierarchical support, or adequate employees for the challenges, and the results are telling. ... More

Disappointed! Things were not completed by my closing date of March 18,2022 and they knew I had to close by that date. And I signed the contract on May 8,2021 !! Still waiting for completion and backordered Whirlpool appliances!!

My new house is beautiful but I needed to do quite a bit of upgrading to get the look I wanted. The general selections I found to be very limiting. My family and I were also extremely upset that used appliances were placed in my home during a global pandemic because mine were not in at the time of my closing. I never used any of them. I just sprayed them with Lysol. I have too many underlying health conditions to take chances during this crisis. I just received my range today. Still waiting for the vent hood and dishwasher. I’m glad I purchased my refrigerator. I would have preferred to just buy all my own appliances, but was told I couldn’t. I’m disappointed that it’s taking so long to receive what I’ve already started paying for in my mortgage. After all, I put my deposit down on this home in September, 2020. During the 5 months it took to build my home, appliances should have been made available! You can only eat microwaved and fast food for so long and stay healthy during a pandemic. ... More

Well, we continue to find things that we believe should not be as that’s not what we paid for. While we do get a response to resolve the issue (not always convenient for us) it’s just seems like lot of issues for a new build.

They do not communicate well. And don’t respond quickly

We have been in our new home a little over a month now and there are still things that are not complete. I one major thing is our lawn is not in. We lawn services that need to be done , but can not until the final grade is finished to the yard. There is still trash all over the yard and it look bad.

I have been in the house for five weeks and no one has fixed the items that needed attention. The sod was finally laid down but needs to be finished. We still have kitchen doors that need adjusting. Some 0ther items need attention. I do not have the name or contact information for the person who can make this happen. This is very frustrating.

Commitments to dates and handling issues leaves a lot to be desired

I'll put the ending first - now that we are settled in our home, we are very happy. The community is wonderful because the people who live here are wonderful. And we like our home. The experience of having the home built was fraught with issues and disappointments. At one point there was no progress on our home for over two months, which delayed our opening and caused us to have to extend our rentals. The only reason given was that they were waiting on an inspection. We did everything we could think of, including sending an email to the Pulte customer service people that they refer you to when you write a bad review here. When you send a complaint to Pulte Customer Service, they send a nice note saying that they are very concerned and that they are sending your complaint to your local office since they are in a better position to solve the problem. Unfortunately, in our case the lack of response from our local people was the issue we were complaining about. As a homeowner you are assigned a customer service person that you are supposed to meet during your walk-through prior to closing, this person is supposed to be your contact for when you have any issues with your new home. Ours did not show up for the walk-through, nor did he call or communicate in any way. We were given a name for this person, but we have lived in our home for almost two months now and we have neither met nor heard from him. In summary, there were commitments made and not kept, and there was a time when we could not get anyone to tell us what was going on, and we felt helpless. Now that we are in our home, we are very happy, but we are certainly glad that the building process is over. ... More

The communication should have been a lot better than it was. Due to the lack of communication, it cost us a lot of money.

The purchase process is very smooth and efficient. The construction process moves along quickly but communications throughout the process is terrible. We knew very little throughout process and when we tried to communicate concerns or special needs we were ignored. Also care for property is not much of a concern during construction. Our hardwood floors were installed early on and not covered. We spent days cleaning them and now have 30 plus boards that must be replaced.

Most positive is the communities that they develop geared toward like minded people. Communication during the building process was the biggest let down. Work cleanliness and organization was an issue.

Pulte was not up front about the lot I was building on. I ended up with a driveway that is way too steep for a handicapped person or any older person to navigate safely.

I would recommend not closing until walkthrough issues are taken care of.