Del Webb Reviews in Indianapolis, IN
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What Indianapolis Homeowners Have to Say About Del Webb.
Read all 290 verified reviews from homeowners that built a new home with Del Webb in the Indianapolis area. Indianapolis homeowners have rated Del Webb an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 3.5 out of 5 stars in Indianapolis Area
290 Reviews in Indianapolis Area
Del Webb in Indianapolis Area
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Customer Reviews
It has been a nightmare. I have never had such a bad experience.
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Westfield, IN
I was told that Pulte was a quality home builder, but our experience (and that of our neighbors) has been far from positive. Pulte has cut corners, downgraded its materials, and provided poor workmanship. We have had problem after problem, and I would not have bought into Del Webb had I known what I know now.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Be Careful What You Wish For !!
- Thomas M.
- Verified HomeBuyer
- July 06, 2022
- Plainfield, IN
This builder is not living up to their reputation as a premier home builder. Overall quality is not there and certainly not what we expected. Rush to close with promises for everything to be done and good, but once you sign all care and concern seem to be gone and disappeared. Did not meet our expectations and we are very disappointed and concerned. Ever heard of a " Pig in a Poke" ??
Del Webb responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ...
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Disappointed in Kimblewick with Del Webb
- Steven F.
- Verified HomeBuyer
- July 05, 2022
- Westfield, IN
We were VERY disappointed in our experience with Del Webb. The build process was very slow and many instances where rework was required for poor workmanship. Significant delays at various stages where our house would go weeks without any work being done. Both the interior and exterior paint jobs were bad and I am in the process of repainting every room in the house. I'm still removing paint specks and splatters off of our new flooring. Sloppy work. Most of our neighbors have had similar experiences with their homes in Kimblewick.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Never Again
- John L.
- Verified HomeBuyer
- July 05, 2022
- Westfield, IN
There was a major difference between expectations and delivery. During construction we had 4 different Construction Managers: never even met #2 or #3. Our existing home was put on the market when promised an early May closing date. Our Del Webb closing date continued to be pushed out. The 3rd closing date was postponed because our house failed to earn the Certificate of Occupancy. The day we actually closed there were 20 items on my list of corrections that needed to be made but our Construction Manager told me he couldn’t list all of them because Pulte would not want to see so many ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Could have been much better !
- Herbert K.
- Verified HomeBuyer
- July 05, 2022
- Plainfield, IN
Shoddy craftsmanship, follow up lacking
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Once we close on the house, Pulte disappears.
- Ronald B.
- Verified HomeBuyer
- July 05, 2022
- Plainfield, IN
Won't bore you with every gripe I have with them, just some highlights. Discovered a survey marker in the weeds beyond what I thought was the end of our yard. It appears that they never finished the entire lot, which not only included weeds, but a large, dead tree. They stupidly decided to sod and seed our yard BEFORE installing the irrigation system. When finally installing irrigation they tore up the new sod in the front yard and basically destroyed the seeded portions. In addition, I made a service request weeks ago and received an automated response that I would be contacted within ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
I could not be more disappointed
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Westfield, IN
I would not advise anyone to buy in this neighborhood or use this builder. I can only hope things will improve. I can see court action in the future. I was constantly fed misinformation. Their main excuse was supply chain difficulties, but it is obvious it is mismanagement and lack of communication. Their contract was great for them and covered everything that went wrong in their favor, I have met 20+ homeowners and I am yet to meet a happy or satisfied one.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Del Webb - Shoddy workmanship/craftsmanship, poor quality materials, not
- Carol M.
- Verified HomeBuyer
- June 09, 2022
- Westfield, IN
Shoddy workmanship/craftsmanship, poor quality materials, not responsive, constantly missing promised deadlines, felt bullied into closing before house was complete, then ghosted after closing. Felt lied to. Still not completed satisfactorily. Sales person only one I would rate above 1 star at this point. We’ll see if customer care comes thru and makes up for any of this. People 55 and over should not have to go thru this kind of stress at this point in their lives. Terrible experience…one I would never go thru again.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Overall experience is negative.
- William E.
- Verified HomeBuyer
- June 09, 2022
- Fishers, IN
Eleven months after first starting construction, our new home is still not finished. Getting things done has been extremely difficult. Communication is non-existent. Phone calls, texts and emails go unanswered. An extremely frustrating experience and had we known, we would have looked elsewhere.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Del Webb - My Sales Representative was exceptionally helpful throughout
- Cathy R.
- Verified HomeBuyer
- June 04, 2022
- Westfield, IN
My Sales Representative was exceptionally helpful throughout the whole process and my Construction Manager was beyond exceptional.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Del Webb - It has not been a good experience!
- Teresa F.
- Verified HomeBuyer
- June 03, 2022
- Westfield, IN
It has not been a good experience! I closed on my home March 29,2022 and I am still waiting on the outside to be painted. Other uninhabited homes have been painted so Pulte can’t continue to blame supply chain issues or lack of workers. Our home also lacks landscaping and sod. Once you close on a home you are of no account to Pulte.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Pulte Closes on Unfinished Properties
- Sandra S.
- Verified HomeBuyer
- June 02, 2022
- Westfield, IN
It has been 6 weeks since I closed and I am still waiting for the issues documented at closing to be fixed. I have gaps in siding, missing trim on cabinets, but the main issue is my property/yard is a hazardous mess of construction trash. I get no response regarding landscaping schedule and clean up, despite emailing sales manager, construction manager or warranty manager. I was made promises that prompted me to close on an unfinished property and now I am being ignored. The building process was the same, no communication about delays unless I was constantly emailing for follow up.
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Poor workmanship and lack of response to fix and complete construction.
- James D.
- Verified HomeBuyer
- June 02, 2022
- Westfield, IN
Do not close until the house is complete and all construction issues have been corrected. I closed 45 days ago and nothing has been done to correct the sloppy issues I.e. broken window, flooring damaged by construction workers, siding not finished, incomplete trim work, incomplete interior and exterior paint, correct appliances, carpeting installation issues. These are not a complete list.
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Del Webb - I have always lived by the quote, "If you don't have time to
- Stepheny T.
- Verified HomeBuyer
- June 02, 2022
- Westfield, IN
I have always lived by the quote, "If you don't have time to do it right the first time, when will you find the time to do it over?" I believe Pulte should take ownership in their shoddy construction ethic and correct the construction issues for those of us who have closed and trusted Pulte on correcting unresolved construction issues rather than be extra greedy and do the soon to be closed homes first due to the new City of Westfield ordinance. I would like to say that I am very disappointed in the quality of work in my home and Pulte's lackadaisical attitude on resolving incomplete ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Poor communication, poor processes, delays, missed closing dates (7) and our home still isn’t finished 2 months after closing.
- Marta B.
- Verified HomeBuyer
- May 31, 2022
- Westfield, IN
If you build with Pulte, in Kimblewick, you better have lots of money and even more patience. This was our 4 new home building experience in the Indianapolis area and it was by far the worst. Have seldom dealt with a more unresponsive company. In their case, “subs” stood for sub-standard. Rarely were any tasks (elements of the home) completed 100% at the time they were started and several important ones still aren’t completed. On the exterior, our front door still has epoxy on it, one panel of our garage door remains unpainted, neither our front porch or covered porch in the rear of the ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Unkept Promises
- Mark H.
- Verified HomeBuyer
- May 24, 2022
- Westfield, IN
This builder was unable to keep to timelines. Our closing date was delayed multiple times. The contractors that were hired sometimes did shoddy work that needed to be rectified. We had three construction managers in the course of our build who were not responsive to our requests. We are now almost three months post closing and still have many things not completed including tiling and plumbing of our master shower and painting touch ups in several areas. We have no landscaping despite the fact that it is almost June. We see other homes that were started much later than ours getting ...
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns, address and contact information
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
No regard to customer service
- Darrell W.
- Verified HomeBuyer
- May 11, 2022
- Westfield, IN
Worst experience I've had with any company or organization. They stopped working on my house for three weeks with no valid explanation while work was being done on other houses near mine. No flexibility with scheduling. Del Webb's attitude seems to be "my way or the highway." Anyone moving into a Del Webb community should consider buying an existing house.
Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Del Webb - Disappointed!
- Judith H.
- Verified HomeBuyer
- May 05, 2022
- Westfield, IN
Disappointed! Things were not completed by my closing date of March 18,2022 and they knew I had to close by that date. And I signed the contract on May 8,2021 !! Still waiting for completion and backordered Whirlpool appliances!!
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Still waiting
- Spencer S.
- Verified HomeBuyer
- May 04, 2022
- Fishers, IN
After many delays in our closing date, almost 5 months, we have closed. Some of the issues we noticed at closing still haven't been addressed and many other small things have been noticed, which were not easily seen. Like shoddy finishing on the spakling, cabinet installation, screens too small to fit windows etc.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
People were mostly easy to work with. Closing was well organized and fast.
- Anonymous
- Verified HomeBuyer
- May 04, 2022
- Fishers, IN
For the most part working with Pulte was a good experience. However, we were never informed about the location of support posts in our finished basement. Now there is a post/column 3 feet from the center of the stairs. Very poor planning and very unattractive and the people we’ve talked to say it would have been easy to move this post a few feet away. At closing we agreed that there were 5/6 issues that still needed attention: 1. Our contract states the the cold air vent which is high up in the entryway would be moved down closer to the floor. 2. The screens in several windows do not fit ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 2
Del Webb - Over one year and not completed
- Russell D.
- Verified HomeBuyer
- May 04, 2022
- Westfield, IN
Over one year and not completed
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
After the close, very poor service
- Phyllis B.
- Verified HomeBuyer
- April 15, 2022
- Plainfield, IN
First, I was never told that I would only have 5 feet of backyard, even though home owners are to have 15 feet. I also was not told I cannot expand patio to the side yard, which I have a lot of. Second, my project manager was transferred right after the final walkthrough. Items discussed at the walkthrough, though he said he would do before he left, he did not. Third, normally no response to emails with problems after closing. It's great to be told you have a warranty, it's another thing to be acted on. Thankfully, my neighbors are great!
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Nightmare
- Paul J.
- Verified HomeBuyer
- April 13, 2022
- Westfield, IN
Still trying to get major issues resolved 2 months after closing which was our 4th closing date set. No yard, grading , landscaping No cook too and oven . Loaner refrigerator with no ice. Crooked walls and tiles in shower. Just getting paint today. No gutters. Need I say more
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Del Webb - My experience has not been great.
- Janet B.
- Verified HomeBuyer
- April 07, 2022
- Plainfield, IN
My experience has not been great. I realize the supply chain issues couldn't be avoided, my issue is with the quality of the the finish work. It left a lot to be desired. Too many issue that now need to be redone, is not how I expected my move into my NEW HOME to be. My opinion is there are too many new builds going on at once, and the trades are rushing through doing a sub standard job. Now I have work orders to be completed to correct the issues. Why wasn't it done right the first time?!
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Poor workmanship and follow up.
- Linda R.
- Verified HomeBuyer
- April 06, 2022
- Westfield, IN
There has been absolutely nothing good about this experience, besides being really poor craftsman ship, it took 5 months longer to close and that was without most of the outside unfinished and the inside with so many issues it is costing us a lot to fix. If you can buy somewhere else DO!!!
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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