Del Webb Reviews in Indianapolis, IN

They do not communicate well. And don’t respond quickly

Average experience is mostly due to insensitivity to customers throughout the process. It is somewhat expected of a mass manufacturing and building process, however more emphasis and resources must be provided to legitimate customer issues. Final inspection related issues must be promptly addressed although closing date is passed.

We have been in our new home a little over a month now and there are still things that are not complete. I one major thing is our lawn is not in. We lawn services that need to be done , but can not until the final grade is finished to the yard. There is still trash all over the yard and it look bad.

I have been in the house for five weeks and no one has fixed the items that needed attention. The sod was finally laid down but needs to be finished. We still have kitchen doors that need adjusting. Some 0ther items need attention. I do not have the name or contact information for the person who can make this happen. This is very frustrating.

Commitments to dates and handling issues leaves a lot to be desired

I'll put the ending first - now that we are settled in our home, we are very happy. The community is wonderful because the people who live here are wonderful. And we like our home. The experience of having the home built was fraught with issues and disappointments. At one point there was no progress on our home for over two months, which delayed our opening and caused us to have to extend our rentals. The only reason given was that they were waiting on an inspection. We did everything we could think of, including sending an email to the Pulte customer service people that they refer you to when you write a bad review here. When you send a complaint to Pulte Customer Service, they send a nice note saying that they are very concerned and that they are sending your complaint to your local office since they are in a better position to solve the problem. Unfortunately, in our case the lack of response from our local people was the issue we were complaining about. As a homeowner you are assigned a customer service person that you are supposed to meet during your walk-through prior to closing, this person is supposed to be your contact for when you have any issues with your new home. Ours did not show up for the walk-through, nor did he call or communicate in any way. We were given a name for this person, but we have lived in our home for almost two months now and we have neither met nor heard from him. In summary, there were commitments made and not kept, and there was a time when we could not get anyone to tell us what was going on, and we felt helpless. Now that we are in our home, we are very happy, but we are certainly glad that the building process is over. ... More

The communication should have been a lot better than it was. Due to the lack of communication, it cost us a lot of money.

The purchase process is very smooth and efficient. The construction process moves along quickly but communications throughout the process is terrible. We knew very little throughout process and when we tried to communicate concerns or special needs we were ignored. Also care for property is not much of a concern during construction. Our hardwood floors were installed early on and not covered. We spent days cleaning them and now have 30 plus boards that must be replaced.

Most positive is the communities that they develop geared toward like minded people. Communication during the building process was the biggest let down. Work cleanliness and organization was an issue.

Pulte was not up front about the lot I was building on. I ended up with a driveway that is way too steep for a handicapped person or any older person to navigate safely.

I would recommend not closing until walkthrough issues are taken care of.

Not much room between houses.

Take many notes and pay attention to all details.

Responsiveness to requests not good. We complained about an issue and no one ever responded.

Pulte (Del Webb) did not meet our expectations related to home building. First the positive: the sales function is handled very professionally. The sales person was very knowledgeable, very helpful and applied no pressure. Likewise, the person responsible for helping us select options was very knowledgeable and well organized. Then came the one year build process during which there were a number of delays. The delays in part were understandable given material and labor shortages these days. What wasn’t understandable or acceptable was the poor status communication and the lack of meaningful quality control. All labor is provided by Pulte subcontractors. I felt that the Pulte construction manager was responsible for scheduling subcontractors and that I was providing the quality control process - and boy is it needed. I lived only 15 minutes from the new house and so was able to review the house on a regular basis and point out things that needed to be addressed. Someone living further away that would not be able to regularly visit the home would be at the mercy of Pulte to monitor the build. As it relates to items that needed to be addressed, no one other than me seemed to be keeping a list so I needed to remind our Construction Manager about addressing items. I communicated with Pulte management about their tracking process and was told that there is a standard company process for this. If so, it wasn’t evident to me. We were fortunate that the planned closing date was at the end of the quarter when Pulte had to report financial results so they had incentive to address some of the items which they felt were OK. In spite of this our closing was delayed twice by me because items were not addressed. There were still a number of items which I missed during my many reviews of the house that I’m trying to get addressed through the warranty process but this is slow. I fully understand that Pulte is not a custom builder but this shouldn’t translate into a lack of build quality. Would I do this again? Yes, because the house (with the exception of the remaining items to be addressed via warranty) is very nice, the location is good and the people in the neighborhood are just wonderful. If you’re considering building here, I think you’ll be very happy once you get in. Just buckle up for the build process and keep the blood pressure meds handy. ... More

After many delays in our closing date, almost 5 months, we have closed. Some of the issues we noticed at closing still haven't been addressed and many other small things have been noticed, which were not easily seen. Like shoddy finishing on the spakling, cabinet installation, screens too small to fit windows etc.

Have been in home since September 10th...still waiting on towel bar in master!!!!... several repair items.... still waiting on response!!!!

Building a home while living out of state was not a good experience. We felt we weren’t kept apprised of things until we had to repeatedly ask about progress. Pulte was not responsive to any changes that could have been easily done during construction. Now that we’re in our home, we are having a difficult time getting some issues we’re having corrected.

The home is decent, and we do not regret the purchase. However, the customer care manager has been abysmal. The house does have issues that warrant addressing; paying 400k for a new house and the dishwasher break, large cracks in cabinets, and sinks not working within the first month is not pleasant -- but the lack of care from the customer care manager is truly disappointing. There is a clear feeling that they do not want to deal with us now that the money has been paid. This is disappointing, to say the least. With all that said, the house overall is pretty good, as are the community amenities. ... More

Took 11 months to completion. Other homes in area were done before.

Would like more care with finishing touches on outside of home. Trim missing. Caulking very rough and sloppy. Extra globs of cement left to harden on sidewalk and garage floor.

We were able to select from a variety of homes, sites, and floor plans. However the completion/closing was delayed 3 weeks and the bldg, supervisor told us 1 hour before closing appt he would "personally" stay to complete the 6 minor items still outstanding on the walk through, It is now 45 days later, he has emailed 5 times that be would be over to finish up and has never shown up. This has been a big spoiler to our experience with Pulte, and having checked with many new neighbors this has been their experience as well.

Worked with several construction managers over the course of the build. Most times the concerns and issues that I brought to the attention of the Pulte construction people were ignored. Sometimes I would not have any communications for many weeks. When I did receive some form of communications, there was no follow through on what I was told would be done. I am still trying to resolve construction issues. Other issues I took care of myself, and I am still resolving the issues myself.

My experience has not been great. I realize the supply chain issues couldn't be avoided, my issue is with the quality of the the finish work. It left a lot to be desired. Too many issue that now need to be redone, is not how I expected my move into my NEW HOME to be. My opinion is there are too many new builds going on at once, and the trades are rushing through doing a sub standard job. Now I have work orders to be completed to correct the issues. Why wasn't it done right the first time?!

This builder pushes out houses before they are ready. The workmanship suffers and the homeowner is left with a house that is less than they expect or should get.