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Del Webb Reviews in Indianapolis, IN

What Indianapolis Homeowners Have to Say About Del Webb.

Read all 247 verified reviews from homeowners that built a new home with Del Webb in the Indianapolis area. Indianapolis homeowners have rated Del Webb an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.4 out of 5 stars in Indianapolis Area

247 Reviews in Indianapolis Area

Ratings by Category

Overall 3.4

Quality 3.2

Trustworthiness 3.3

Value 3.4

Responsiveness 2.9

Del Webb in Indianapolis Area

View Homes

Customer Reviews

Responsiveness needs to be improved.

  • James H.
  • Verified HomeBuyer
  • February 03, 2023
  • Westfield, IN

Responsiveness to requests not good. We complained about an issue and no one ever responded.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Very Challenging Build Process

  • Anonymous
  • Verified HomeBuyer
  • January 06, 2023
  • Westfield, IN

Pulte (Del Webb) did not meet our expectations related to home building. First the positive: the sales function is handled very professionally. The sales person was very knowledgeable, very helpful and applied no pressure. Likewise, the person responsible for helping us select options was very knowledgeable and well organized. Then came the one year build process during which there were a number of delays. The delays in part were understandable given material and labor shortages these days. What wasn’t understandable or acceptable was the poor status communication and the lack ...

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Still waiting

  • Spencer S.
  • Verified HomeBuyer
  • May 04, 2022
  • Fishers, IN

After many delays in our closing date, almost 5 months, we have closed. Some of the issues we noticed at closing still haven't been addressed and many other small things have been noticed, which were not easily seen. Like shoddy finishing on the spakling, cabinet installation, screens too small to fit windows etc.

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Del Webb - Have been in home since September 10th.

  • Steven F.
  • Verified HomeBuyer
  • October 27, 2021
  • Fishers, IN

Have been in home since September 10th...still waiting on towel bar in master!!!!... several repair items.... still waiting on response!!!!

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Disappointed

  • Rita S.
  • Verified HomeBuyer
  • September 13, 2020
  • Fishers, IN

Building a home while living out of state was not a good experience. We felt we weren’t kept apprised of things until we had to repeatedly ask about progress. Pulte was not responsive to any changes that could have been easily done during construction. Now that we’re in our home, we are having a difficult time getting some issues we’re having corrected.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Good value, but would be hesitant to recommend

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2023
  • Westfield, IN

The home is decent, and we do not regret the purchase. However, the customer care manager has been abysmal. The house does have issues that warrant addressing; paying 400k for a new house and the dishwasher break, large cracks in cabinets, and sinks not working within the first month is not pleasant -- but the lack of care from the customer care manager is truly disappointing. There is a clear feeling that they do not want to deal with us now that the money has been paid. This is disappointing, to say the least. With all that said, the house overall is pretty good, as are the community ...

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

home

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2022
  • Plainfield, IN

Took 11 months to completion. Other homes in area were done before.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Workmanship

  • Patricia L.
  • Verified HomeBuyer
  • May 26, 2020
  • Plainfield, IN

Would like more care with finishing touches on outside of home. Trim missing. Caulking very rough and sloppy. Extra globs of cement left to harden on sidewalk and garage floor.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Don't close before seeing ALL items noted on walk through are completed. Then you will enjoy a high quality home.

  • David R C.
  • Verified HomeBuyer
  • June 30, 2023
  • Westfield, IN

We were able to select from a variety of homes, sites, and floor plans. However the completion/closing was delayed 3 weeks and the bldg, supervisor told us 1 hour before closing appt he would "personally" stay to complete the 6 minor items still outstanding on the walk through, It is now 45 days later, he has emailed 5 times that be would be over to finish up and has never shown up. This has been a big spoiler to our experience with Pulte, and having checked with many new neighbors this has been their experience as well.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Little trust and little follow through from onsite Pulte construction people.

  • Richard T.
  • Verified HomeBuyer
  • July 30, 2022
  • Westfield, IN

Worked with several construction managers over the course of the build. Most times the concerns and issues that I brought to the attention of the Pulte construction people were ignored. Sometimes I would not have any communications for many weeks. When I did receive some form of communications, there was no follow through on what I was told would be done. I am still trying to resolve construction issues. Other issues I took care of myself, and I am still resolving the issues myself.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Del Webb - My experience has not been great.

  • Janet B.
  • Verified HomeBuyer
  • April 07, 2022
  • Plainfield, IN

My experience has not been great. I realize the supply chain issues couldn't be avoided, my issue is with the quality of the the finish work. It left a lot to be desired. Too many issue that now need to be redone, is not how I expected my move into my NEW HOME to be. My opinion is there are too many new builds going on at once, and the trades are rushing through doing a sub standard job. Now I have work orders to be completed to correct the issues. Why wasn't it done right the first time?!

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

The design of my home is everything I have dreamed of, They build homes to fit 55+ lifestyles,

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Fishers, IN

This builder pushes out houses before they are ready. The workmanship suffers and the homeowner is left with a house that is less than they expect or should get.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Quality is not priority with this builder.

  • Luana K.
  • Verified HomeBuyer
  • October 11, 2019
  • Fishers, IN

I was very disappointed in the quality of the construction of my first new home ever. Lots of little things visible and a few that were just totally ridiculous to have even been presented to me as the buyer. And there is a huge push for you to say you are satisfied within a few days after closing when it takes a little time to find things that need to be corrected.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Unhappy

  • Anonymous
  • Verified HomeBuyer
  • May 24, 2023
  • Plainfield, IN

They sell you a home, tell you the name of your project manager who is supposed to watch over your home, but no one communicates. Sub contractors have no authority over what they are given to work with. Whatever wood they are given they put it up even if it is not good wood. 31 studs had to be replaced. Painters paint over muddying errors. Project managers order things for your home build and other managers steal them. To me this is not good work ethics. I closed April 5 and as of May 24, I still do not have any grass and no prospect or communication about it. Once you have closing and ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Del Webb - Yard is a mess.

  • Anonymous
  • Verified HomeBuyer
  • August 03, 2022
  • Westfield, IN

Yard is a mess. Craftsmanship is below par and return of messages is slow

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Del Webb - My Sales Representative was exceptionally helpful throughout

  • Cathy R.
  • Verified HomeBuyer
  • June 04, 2022
  • Westfield, IN

My Sales Representative was exceptionally helpful throughout the whole process and my Construction Manager was beyond exceptional.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Exercise Caution Buying Pulte/DelWebb home in Indiana!!!

  • Nedra E.
  • Verified HomeBuyer
  • January 19, 2022
  • Fishers, IN

Salesman charming to get the sale; unresponsive post signing contract. Field managers come and go: incredible delays in construction. Be sure to have own private inspection pre close to find construction flaws I.e. roof, biological growth, furnace & plumbing issues. Post closing, no one is responsive in a timely manner to the issue listed at walk through just before closing. Be willing to hold firm and hold company ro accountability, make no assumptions.

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Del Webb - Took almost two months to fix broken tile on fireplace, our whirlpool

  • Jeffrey W.
  • Verified HomeBuyer
  • October 14, 2021
  • Fishers, IN

Took almost two months to fix broken tile on fireplace, our whirlpool refrigerator had no ice and water and seal leaks on right hand door , still not fixed with Pulte the builder and bottom line , took 10 months to build the home , four months late from original closing promised

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Delays, lack of transparency from builder, excuses

  • Phillip C.
  • Verified HomeBuyer
  • September 07, 2021
  • Fishers, IN

I wrote a long review listing all the issues we experienced during our home build. Go back and read that. Now, what we’re seeing is slow response from the after closing warranty Dept. We prob would not build with Pulte again.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Sight unseen

  • Anonymous
  • Verified HomeBuyer
  • March 06, 2024
  • Westfield, IN

Quality of workmanship was subpar. They just wanted to get the home built ASAP and then let the homeowner suffer the consequences of repairs. Very stressful

Total Score 3


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Getting work done after closing.

  • Veronica P.
  • Verified HomeBuyer
  • October 12, 2022
  • Plainfield, IN

The building experience was ok. Communication has always been an issue. I closed on my home nearly 2 months ago and STILL don’t have the things completed that were on my list from the pre closing walk through. Now, my site manager is gone and I am not getting any response from Dan or Steve. I am very frustrated and disappointed.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor responses

  • Randolph G.
  • Verified HomeBuyer
  • July 17, 2019
  • Fishers, IN

Customer care does not return phone calls. We have issues that need answers. No one will meet with us.

Del Webb responded:
We apologize that you haven't been receiving a prompt response to your calls and we'd like to learn more about the situation so we can help. Please email us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Too early

  • Steven A P.
  • Verified HomeBuyer
  • May 02, 2024
  • Westfield, IN

It is too early to provide a review. After 2 months, my reaction is neutral.

Del Webb responded:
Hi Steven, thank you for taking the time to leave feedback. If any questions or issues arise, don't hesitate to email us at customersupport@pultegroup.com. ^TP delwebb

Total Score 2


Quality 2

Trustworthiness 3

Value 1

Responsiveness 5

Ms.

  • Diane D.
  • Verified HomeBuyer
  • May 03, 2023
  • Westfield, IN

While I believe the Del Webb social aspects of the community will be a positive if I can ever get beyond trying to fix all the issues with the house, the building process with Pulte has been extremely stressful, challenging and disappointing for the cost of the build. Multiple issues of sloppiness in the concrete pours, brick caulking, wide open spaces of daylight through doorframes, build design flaws, inability to get warm (not even hot) water in some sinks in anything less than 1 minute and 20 seconds, toilets so off center you actually are knocking into the wall as you sit, shower doors ...

Del Webb responded:
Hi Diane, we are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ^TP ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Terrible

  • Robert L.
  • Verified HomeBuyer
  • July 26, 2023
  • Plainfield, IN

We never felt like anyone gave us their first priority!

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. Please include your address and contact information. Thank you. ^AF delwebb

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1