Del Webb Reviews in Indianapolis, IN

Our final “walk through”, consisted mostly of signing papers then rushing off to closing. It’s important to have time to check every single detail, because the contractors don’t always do so. Our dishwasher was installed crooked and the door wouldn’t open all the way. Some of our stove top burners were installed improperly. It took us over 3 weeks after moving in to get these issues resolved.

During my first week in the house I have noticed windows with condensation issues, the crown molding on the kitchen cabinets has a visible gap.

Buying experience was fine, but getting items repaired after closing is way too difficult. Not very responsive in addressing concerns, so please do not be in a rush to close ... get every issue short of a drywall nail pop addressed prior to closing as this is when they're most responsive.

Horrible & difficult experience with Pulte. Our third new build with them & a completely different experience this time.

Although we are generally happy with the home and the community, we have been disappointed by some of the workmanship with the home and the responsiveness to repair. Our oven was defective and will not be repaired until after the holidays. Why weren't the appliances tested? Our back door lock has been stuck since September and we are still waiting repair. Our hose bib continues to be broken and we continue to wait for a plumber to repair it before the freezing weather sets in. This doesn't include all the nooks and crannies that weren't finished properly and that it appears that no one will return to repair. My street number is obscured by a bush that was planted directly in front of it. So, my recommendation is that you need to be aware that the promises made in the advertising about the workmanship of Pulte homes and that they will meet all expectations are really not 100% true. ... More

Our first contractor was Dale. He told us all about himself but never listed to us. He only responded when we tracked him down on the build site. Promises were made but not followed through. A frustrating experience. At closing a new contractor, Warren was assigned. He listened to our issues and is trying but lacks the power from Pulte to get resolution. Incomplete work or problems with construction were listed on the closing document to be addressed post closing. To date, some items have been fixed but most are left incomplete, ie Crooked walls, appliances not working correctly, bubbles in the ceiling, etc. Lots of emails with lists of outstanding problems have been sent. Still waiting! ... More

We had THREE construction managers during the entire building process with the third not responding in any way to questions. He then quit week before closing and dumped all the problems on his manager who received the wrath unfairly. We have been in 6 weeks now and still have unfinished items. The main concern is master shower and is a result of poor subcontractors work and or inability to actually show up and do the work. This is the 4th house I have had built and by far the worst experience.

Very unorganized and frustrating experience

Pulte employees and sub contractors are spread too thin and can not provide the proper attention to quality.

We have continually had issues with water in our owners suite closet in a Blue Rock home. First it was the no hot water. Second, water in the closet - still have a dehumidifier in my closet. We moved in April 21st. Thirdly toilet stopped up. Fourth rocks everywhere in the yard along with plastic bottles, wood, or whatever construction workers used was left in our yard and is still there. Of these issues, we have received a new water heater, Toilet makes weird noise when flushing and water in the closet coming from somewhere????? Rocks in the yard and wood and other objects in the yard is an issue as well. I would not refer anyone to purchase one of your homes because it appears workmanship is NOT the best. ... More

The contractors used by Pulte are below average. The roof shingles were defective when installed and until our personal home inspector went on the roof, Pulte had no clue there was a problem. They did no quality control to inspect the integrity of the roof. The towel rods in the baths are cheap even though we bought an upgraded model of Moen. The sodding of the yard was awful and Hittle landscaping skipped a 4 foot section in the back and after 6 weeks it has not been installed. We realize this is not a custom home build but really, the attention to quality work is not there. I question whether Pulte does any significant quality control of contractor's work and demand very much of them except a low bid price for mass construction projects. Don't know if we would do this again if we had a do over.. ... More

Pulte is building the homes in Kimblewick too quickly. I had two in-house floods because installers couldn't find studs, they found water lines to puncture. My fireplace wasn't completed before the dry wall went up, resulting in no electric power to turn on the gas fireplace. A hole was cut in the drywall to fix this problem, but the hole is still there, even after promises to send a drywaller and painter over to fix IT! I owned a Pulte constructed home in Apple Valley, California. They took their time building it and it was sound. Didn't have near the problems that we are experiencing now! I hate to say this but, I am NOT happy with Pulte. Neither are most of my new neighbors! We feel for the amount we paid for our homes...Pulte has left us DOWN. I don't expect you will share this with buyers, but at least you should share it with your bosses. What happened in Apple Valley could happen here. ... More

Eleven months after first starting construction, our new home is still not finished. Getting things done has been extremely difficult. Communication is non-existent. Phone calls, texts and emails go unanswered. An extremely frustrating experience and had we known, we would have looked elsewhere.

It has been 6 weeks since I closed and I am still waiting for the issues documented at closing to be fixed. I have gaps in siding, missing trim on cabinets, but the main issue is my property/yard is a hazardous mess of construction trash. I get no response regarding landscaping schedule and clean up, despite emailing sales manager, construction manager or warranty manager. I was made promises that prompted me to close on an unfinished property and now I am being ignored. The building process was the same, no communication about delays unless I was constantly emailing for follow up.

If you build with Pulte, in Kimblewick, you better have lots of money and even more patience. This was our 4 new home building experience in the Indianapolis area and it was by far the worst. Have seldom dealt with a more unresponsive company. In their case, “subs” stood for sub-standard. Rarely were any tasks (elements of the home) completed 100% at the time they were started and several important ones still aren’t completed. On the exterior, our front door still has epoxy on it, one panel of our garage door remains unpainted, neither our front porch or covered porch in the rear of the home are completely caulked or painted, trim piece is missing, irrigation system isn’t installed correctly ..... all of this and we closed on March 30. And, there are issues on the interior as well. The tile in our walk-in shower in the Owners Suite still isn’t finished correctly and that job started 5 months ago (January). The Construction Managers (we had 3-4) are awful. They’re neither attentive to detail nor do they seem to care. Communication was poor throughout the build process. And, once we signed the Sales Agreement, the sales rep lost interest too. Very, very poor treatment and very, very poor experience, especially considering the fact that these are not inexpensive homes. However, it’s likely negative media coverage is right around the corner. Hopefully, that will elicit some proper response. Sad that’s what it has come to but simple appeals are falling on deaf ears. ... More

This builder was unable to keep to timelines. Our closing date was delayed multiple times. The contractors that were hired sometimes did shoddy work that needed to be rectified. We had three construction managers in the course of our build who were not responsive to our requests. We are now almost three months post closing and still have many things not completed including tiling and plumbing of our master shower and painting touch ups in several areas. We have no landscaping despite the fact that it is almost June. We see other homes that were started much later than ours getting landscaping. Promises to rectify our concerns have been repeatedly delayed. It feels like the builder is prioritizing banging out a high volume of adequate homes over crafting a lower volume of quality homes that would do credit to the Del Webb brand. We can say this because we built a home with this builder 24 years ago. Because of our positive experience with this builder, we went into this process with high hopes - and are bitterly disappointed with the building process. ... More

Worst experience I've had with any company or organization. They stopped working on my house for three weeks with no valid explanation while work was being done on other houses near mine. No flexibility with scheduling. Del Webb's attitude seems to be "my way or the highway." Anyone moving into a Del Webb community should consider buying an existing house.

They tell you that this home is as close to a custom built home as you can get, what a joke that is. Walls were not square, which means drywall is not square, shotty workmanship, paint spray all over my floors and my appliances which I can’t get off, garage door has gaps around the seals, so we will be fighting keeping the snow out this winter, I requested some special orders on some items and they charged much much more than what I could have bought them myself, I could go on and on. Did not get the quality of home that we expected for the price we paid. Our construction manager did what he could but he could only do so much. I would love to have the people at the top see if they would accept their house in the condition that we did. I would welcome their visit to my home anytime. ... More

After living in my Pulte home for a few weeks, I am seeing multiple problems as a result from poor workmanship and multiple cosmetic issues needing attention. I moved here from a Pulte home that was constructed well. After this recent move, I would NOT recommend Pulte to friends and family. I am working with Warranty on urgent issues but told the majority of corrections would have to wait for the 11 month walk through! “Don’t be rushed through all walk through stages.” Functional corrections were being made as I was closing that was already delayed d/t builders issue with contractors. I lived close and checked on construction every day. I brought up several concerns. Some were addressed and some were not....or hurriedly corrected and sloppy. “ If possible and affordable, do not close until you have hired an independent inspection.” ... More

We were not included in their “Celebration Walk-Through”. This is a walk-through prior to closing that should occur. In our case, just the construction supervisor and the warranty company rep performed the walk-through. So, there have been “punch-list” items that are becoming apparent as we live in the home. (We have been in our home now for 36 days.) The Pulte Warranty folks have been hesitant to have these issues fixed. A plumbing issue (raw sewage backing up into our showers) the first week we were in our home was deemed to be our fault so we had to pay a drain company to come out and clear the drain to the street. We are now waiting to see if some crown molding joints will be caulked. ... More

The build quality is so so, after closing customer service is even worse.

Such a big development executed in a relatively short timeframe by a huge company with poor corporate communication and rigid canned response to the customer resulted in chaos and did not produce a house with the same quality as the on-site sales model. Top down chain of command apparently tied the hands of the on-site construction supervisors to resolve several issus. Some subcontractors exhibited a lack of training necessary to produce quality work. Problems encountered included failure of marketing staff to accurately record customer choices and to consult with construction professionals to accurately describe details necessary to achieve customer-desired results. ... More

We were VERY disappointed in our experience with Del Webb. The build process was very slow and many instances where rework was required for poor workmanship. Significant delays at various stages where our house would go weeks without any work being done. Both the interior and exterior paint jobs were bad and I am in the process of repainting every room in the house. I'm still removing paint specks and splatters off of our new flooring. Sloppy work. Most of our neighbors have had similar experiences with their homes in Kimblewick.

There was a major difference between expectations and delivery. During construction we had 4 different Construction Managers: never even met #2 or #3. Our existing home was put on the market when promised an early May closing date. Our Del Webb closing date continued to be pushed out. The 3rd closing date was postponed because our house failed to earn the Certificate of Occupancy. The day we actually closed there were 20 items on my list of corrections that needed to be made but our Construction Manager told me he couldn’t list all of them because Pulte would not want to see so many unfinished projects still outstanding. We closed anyway because the new owners of our last home were eager to move in: we had overstayed our sales contract agreement and were paying them daily for our overstay. Now, a month after our Del Webb closing, we are still awaiting work which should have been completed before taking possession. Building a new home should be a joyful experience: this was everything but. ... More

Do not close until the house is complete and all construction issues have been corrected. I closed 45 days ago and nothing has been done to correct the sloppy issues I.e. broken window, flooring damaged by construction workers, siding not finished, incomplete trim work, incomplete interior and exterior paint, correct appliances, carpeting installation issues. These are not a complete list.