Del Webb Reviews in Indianapolis, IN

Unfortunately although we ended up with a very good field manager and a good sales person, the overall experience was much more stressful, than any of our other building experiences. This was not due to back-ordered supplies. That was to be expected. It was poor craftsmanship, lack of communication, lack of follow-up, and months after closing still waiting on work to be completed. Our advice would be to never close until all of the mandatory work is done because once you are turned over to Customer Care, you get lost in a vacuum and all you have is email which can easily be disregarded. We love our neighborhood and the area in which we live, but we continue to have stress trying to track down someone with Pulte to finish multiple items in the home. ... More

This has been a very frustrating experience for me. I am disappointed with what I have been through and continue to go through with this house.

There have been many different problems with this house and they haven't resolved them even after 2 months in my home. This is my 2nd Pulte home and my first one was a very good experience, so this has been a shock.

We love are home but there are a few things That need some attention I hope that we have not been forgotten it has been a few weeks since we have seen anyone

Great floor plan! While there were definitely good people and good things involved in this home buying experience, there was also just as much pain, sloppiness, and disappointment. Definitely hiccups in the building and post-COE processes, and I ended up being the loser most times. Now 7 weeks after COE, and I'm still struggling to get my COE punch-list completed. C'mon Pulte, I know for a fact you're better than this. I have a good person on my side now, but you let me down for a very choppy, inconsistent process. Being a national homebuilder, please step up for those purchasing after me. ... More

This builder pushes out houses before they are ready. The workmanship suffers and the homeowner is left with a house that is less than they expect or should get.

Poor quality workmanship. Getting the house finished hasn't happened and we are over a month after closing. Communications have been extremely challenging.

Be sure to include any design change options as soon as possible, as it is impossible to alter once the building process has started.

Very unorganized and frustrating experience

Find another builder. Workmanship on these homes is of poor quality. Communication about the building of your home is non-exsistent. Once you make your down payment you are at their mercy. Do not buy a home from this company!

Due to the ongoing issues for everyone living in the past and current years of shortages, pandemics, etc I am only disappointed on the length of time to get my home completed. I love the location, the home itself, the honest answers to questions from my construction manager.

Salesman charming to get the sale; unresponsive post signing contract. Field managers come and go: incredible delays in construction. Be sure to have own private inspection pre close to find construction flaws I.e. roof, biological growth, furnace & plumbing issues. Post closing, no one is responsive in a timely manner to the issue listed at walk through just before closing. Be willing to hold firm and hold company ro accountability, make no assumptions.

I love my new home!

we were told we would receive kohler or american standard plumbing fixtures because that is what pulte uses however we received an inferior brand gerber, we have had 4 stopped toilets in the first month, plumber said they would come check them. gave builder a checklist at closing very little has been done. closed at thanksgiving then left after christmas.so that is a busy time for subs. good follow up with calls we will see what happens, fit and finish not great hopefully everything will be corrected, floating floor is different, sounds hollow, this is our tenth new home and so far the quality seems ok. the closing was a little concerning because our builder left pulte 2 weeks before closing. when we return hopefully everything will get done. great neighborhood, think we will be happy here, appreciate the warranty and the builder covering it with us ... More

I have built other homes with other builders in the past. This has been a terrible experience. Lack of communication. Lack of follow through. Empty promises. Could not keep to schedule. Long list of punch list items still not addressed and we closed on our new home 5 weeks ago. I do not recommend Pulte. Find another builder!

So far our new home is been a nightmare haven’t had a shower in the second bath since we moved in a month ago cabinets the shelving was not put in till just a week ago we are still waiting for two new doors the front and back door have been badly damaged and microwave they’re supposed to box it and has come in then sitting in my foyer for two weeks waiting for them to put it in it’s been very disappointing after living in Huntley the Webb community for 10 years this has been

The builder poured the concrete slab wrong. After three weeks of trying to tell my field manager that through text, email, and voice messages, I finally found out the field manager had quit. After some time I got someone else to tell me they “identified the problem” but offered no plan to fix it. Even though I asked specific questions about reinforcing with rebar and using an expansion joint after they would jackhammer the concrete, I never got a direct answer if it would be done. I still don’t know if it was done. Things did not get better. Our current field manager says he will call, assures me he will take care of me “next week”, but never does. We have kick plates and trim pieces in our house to be put on but no one comes to do so. I found out they are sitting in our living room instead of being on because our field manager didn’t know he had to order them. Everyone is learning, so that isn’t the big deal but you would think a month after closing he would make us a priority, especially since it was his mistake. He has never said it was his mistake; a carpenter casually mentioned it. We are supposed to have a screened porch. The material has been here to make a porch for about six weeks. At our closing walk through, our field manager said “they will be here this weekend or next”. Of course that didn’t happen. Typical of the way he talks, but his words mean nothing. Somehow our house is the only house being built this summer that didn’t get gable vents. Still waiting for them. I can see a house on Haywood, one street over, with attic vents and the painted structure for the screen porch. It doesn’t even have siding or a garage door. How can our home not be a priority? Handles on master bath have not been installed. Same for some door stops. The floors and thresholds were covered with paint and some other substance. Our master bath cabinets also had quite a bit of paint on them. After over 10 hours of scrubbing on our hands and knees all but the thresholds are now clean. There is still paint on the kitchen counter we can’t get off. We just found the guest bath tub is cracked. During the summer my wife came over and found the bath tub mostly full of water. My wife mentioned it because she thought it was weird. It makes sense that they knew they broke it and were testing to see if it held water. The crack is across the top of the ledge and goes down about 3 inches into the tub. Not obvious until you look close, but definitely there. We have never even used it. There are corners in the master bath and kitchen where the tile doesn’t meet the trim. One time I got upset with the empty words of the field manager. I texted him that I lost my patience and wanted our house to be a priority over other houses that were started much later. He immediately called me and was yelling, almost screaming mad. He was yelling that he was tired of being held accountable for things he didn’t have control over and people he couldn’t control. He screamed that he hated Pulte and that he was quitting in two weeks. He didn’t quit. He is still here. My wife went to the Pulte website and couldn’t find a phone number. She found an email so three times she has sent an email asking for someone to contact her. No response. During the summer Pulte sent out a letter blaming delays on a lack of material and workers. That is partly true, but our materials were always here waiting on workers. My son built a house this summer with another builder in Hamilton county and has had zero problems. ... More

Tell you all good things they use but use anything they can cut their cost an charge the customer more

afraid the quality of workmanship displayed in my home less then I expected and hoped for---too many small issues to list but they all add up to each room with little attention to quality detail...,I am sure I will be doing complete repaint of walls and trim(with sanding) within first 2 years of ownership. landscape ok, but not what I would have selected and not sure why I could not select a layout or type of bushes from a selection, much like flooring and lighting. out of space to add more

Got the job done even during Covid.

I was buying a model home "as is". Pulte asked to move up the closing and close in 2 weeks (6 weeks earlier than scheduled)which I did. The day before closing my realtor did a walk thru and noted the items to be addressed that were not considered "as is". This was a model home that had a sales office in the garage. After closing I went to the house to find nothing that was noted the day prior had been completed. A few weeks prior in a walk thru I was told that the garage would be turned back to a completed garage. They had walls, ductwork, hvac, lighting and flooring to remove. While I was moving in they came to power wash the garage. I asked to push it back a week. Then I was told that I would have to move everything out of the garage which you can imagine was considerable given I just moved in the day prior. Would not have been an issue if done prior to closing as expected. They were coming in the morning so we got up early to move everything and then they didn't show up until 3pm. All of my stuff was sitting in my front yard all day. The power wash was a poor job that left residue and marks from the temp walls and flooring all over the floor. They also said the house was going to be cleaned which wasn't done. They came to clean as the movers were moving everything in. They drywalled the baseboards up around the perimeter of the garage for the sales office and when the temp walls were removed there are now big gaps where the temp walls met the garage walls. Still not fixed almost a month post close. Also I discovered that the freezer didn't work and was told that I bought the house as is and that it was not working earlier and they had a part replaced and didn't realize it still wasn't working. Told me to call to see if the part was still under warranty. I understand "as is" but aren't sellers responsible for disclosure of these items to buyers? And wouldn't you think that a house that is 2 years as a model home so never lived in would have working appliances? I have called for service but warranty people can't come out which will be 6 weeks post close. Even then there is no guarantee that it will be covered by the warranty. They damaged the siding when they removed the equipment for the sales office and was noted several weeks before closing. Wasn't fixed and was told I purchased "as is" and they provided me the name of someone who could fix it at my expense. Needless this has been a disaster and completely avoidable. Get everything in writing , require all things be completed prior to close, and buyer beware with Pulte. ... More

Have been in home since September 10th...still waiting on towel bar in master!!!!... several repair items.... still waiting on response!!!!

Pulte employees and sub contractors are spread too thin and can not provide the proper attention to quality.

Mostly a good experience but still waiting on items that were not complete such as shelves in linen closet

Make sure you have everything before closing! We still have a loaner refrigerator and Whirlpool could care less if we get the one we ordered and paid for! 6 weeks and they have gone silent!