Del Webb Reviews in Washington, VA

Devon was great from first visit to closing. Closing day was a little Chaotic, but with Terri and I being "Construction" understood the nature of multiple settlements in one day! We are still waiting for some warranty items but we are in contact witht he team.

Great experience with the sales team! Great experience with the options select team! So far, great experience with the customer care team! Quality issues include the painting team. There are paint drips that were never caught on almost every door in our house. It is unsightly and unnecessary for an experienced team of painters. Almost every door has “sticking marks” where the door was closed too soon after painting and got stuck. No information about cabinets was provided. We had a cabinet shelf fall from broken clips breaking China and injuring me. We reported it. Customer care came and looked at it. No response yet and no resolution to getting manufacturer info on weight requirements etc. the upgraded KA refrigerator is not what we expected in quality. Love the layout floor plan, love our options pics. Additional upper end options should be available in a 55 and over. Marble options in the baths would have been nice and commiserate with our price point. Many have more to spend on this and are willing to as this is most folks last home before any assisted living might occur. I would also recommend giving a painting option for white ceilings. The whole room one color and in grey, is a bit dismal. Given the price point of this neighborhood, the option selections need a boost and refresh. We love the community atmosphere and are enjoying the community center, pools, and spending time with our new neighbors. ... More

Start to finish good communication from all parties. Quality products throughout. Only negative has been the finishing, i.e., wall board in garage not smooth, some paint drips, window sills with broken boards. These items will be addressed and I hope will be fixed.

Great area to live in.

Selection, variety of choices, easy of process, and overall quality and appearence.

We noticed in several locations where there was paint spots/drops on wood flooring and carpet. Painting should have been finalized prior to laying wood floor and carpet. When baseboard were installed it's obvious that painters came behind the molding installation but did not tape off the areas before painting. Glass shower seams did not get properly caulked, having some water penetrate the seams. Shower caulking was poorly done. Found concrete on front porch stained from building materials. At final walk-through exterior of the house not power washed.

Don’t know all the answers. We haven’t moved in yet. The buying part went well. Don’t know beyond that.

Wasn't as great as I expected

Our buying experience with the sales team was very pleasant and professional. They responded in a timely manner to all of our questions. However, the choice of materials for the kitchen and bathrooms were limited. The kitchen appliances did not include the French door refrigerator and we had to spend several days looking for an equivalent appliance. Unfortunately, after we moved in, we were faced with very poor quality workmanship — the doors, the window panes, the walls etc, were done using poor quality paints — and painters did an unprofessional job. In the kitchen the stainless steel sink and the counter tops are scratched. In addition, all the LVP floorings are scratched in some areas and dotted with specks of white paint. The small front porch railings are broken. Of course, we will continue to discover other issues with time. However, we would like to mention that the Builder’s Manager was very professional and replied in a timely manner to all our questions and took care of the issues we found during our walk-throughs. In conclusion, we’re looking forward to discussing the above issues with the builders and to the end of construction nearby to enjoy our new home. ... More

Del Webb have great designs on three different tiers homes. We choose the premier collection. Homebuying experience was good. We put a down payment for our house in late May or early June. Del Webb delivery date was set around late September or early October. The house started construction in mid June. Mid September, Del Webb gave us the delivery date of Oct 12. On Oct 12, we did a walk through and took possession of the house. On Oct 15 we moved in. After settling down and took the first shower in the master bath. We discovered that the water didn't drained properly toward the drain hole. We contacted the construction manager. The problem was fixed 2-3 weeks later. Other minor issues that we found are drywall and interior painting. The drywalls were not mudded properly in most room. I can find a lot of shadows on the drywall at night. Ceilings had the same problem. As for painting, I used the free gallon of paint provided by Del Webb to make a lot of touch up all over the house. Overall, we like the house. The quality of workmanship was not good as expected. The community so far is good. The clubhouse is yet to be open ... More

We have been very happy, overall, with our New hope buying experience. From the sales personnel to the construction foreman to the handy man and to the response team when we have made a call, everyone cares to do the right thing and to make your experience a thoroughly happy one.

Beautiful community; quick build, settled on time; lots of amenities with HOA fee; neat app lets you place furniture & manage your interior before you move in.

The community is a nice one and the other homeowners are very friendly

Overall experience was very good. Advice is to make sure you are aware of all choices/options/upgrades ahead of time to eliminate any miss understanding during the construction.

Overall we are satisfied with the Del Web experience and are enjoying out new home.

We were surprised and disappointed with the lack of customized options in a near million dollar house. Finish contractors were of mixed quality, however, our final construction manager corrected everything quickly. He was a gem!

Considering how stressful buying and moving into a new house can be they did a great job job. As with any new home there were a few minor issues and I was very happy how responsive they were and everything was made right quickly.

Our first new home buying experience in 35 years. Supply chain issues delayed our delivery dateThere are always issues with any new build, but in our case they have been minor. Billy, Justin and Zach were very responsive to our needs. Several amenities with this 55+ community have yet to be built. We did purchase the home when they first came on the market and have seen appreciation of our home price. Our sales rep Devon has been great and very responsive even after our closing.

I was more impressed with Pilate staff than I was with the quality of the home. Everyone in the sales office, the field managers and the mortgage division were delightful to work with. They seemed genuine and professional and always responded in a timely manner. Since I’ve moved in, I’ve had some minor issues and they have been addressed quickly, for the most part.

Happy with layout and build of home. Unhappy with the lack of attention to detail from the craftsman that built our home.

Your sales representative is key until you approach closing then your field manager is key; both did to be good/professional/knowledgeable or you’ll be unsatisfied with your new home purchase process.

workmanship could use improvement

Good Overall

The home generally is beautiful. The deal was good, People is helpful . We found some little issue in new building as usual , but del Web send team to cover it . So far We are happy with our new home.

The stepped process of building our house allowed us to feel comfortable with the progress and plan well for move in time. Our building manger was very informative at the inspections and responsive to questions and requests that we had.