Del Webb Reviews in Worcester, MA

There seems to be an issue with the GFI breakers. Ovens always shut off. Light bulbs continue to flicker. When it’s windy outside it sounds like a wind tunnel in my unit. The flooring is cheap. There is a squeaking noise in front of my pantry. There is small area on my master bathroom vanity that is peeling. Some areas of grout on the master is not even with the tile.

I’ve been here now for a little bit over a month and have discovered a few things that I didn’t realize before I purchased my unit. All but one of the sinks in my unit were designed for ADA compliance. This meant that there was no bottom to the sink it went straight to the floor. So I had to pay a workmen $360 to make a shelf under the sink and install it. Personally, I believe that Del Webb Chauncy Lake should have designed the sink so The bottom of the cabinet could be unscrewed and removed for compliance with ADA regulations. I also found out that the oven that was to be in my unit was not the same oven that I was told I would get. The following are notifications of the various models numbers that were changed and changed back: “We had supply chain issues in the past which resulted in us needing to change our Whirlpool range offerings. In short, we are now back to the original Whirlpool range: Model #WFE550S0LZ. We were originally offering Model #WFE550S0LZ then switched to Model WFE775HOHZ to help us get through the supply issues and are now back to WFE550S0LZ. ” A week later, I received another update for the oven, ” We’re sending an updated email regarding your Whirlpool range. The range that you will be getting is WFES3530RS. This range replaces the WFE525S0JS model. Please see the attached documents to compare the key features.” Essentially, the model i received is a very basic model and did not include air fryer or preheating and other features.Needless to say, I was very disappointed in the replacement.” One of the toilets in my unit rocked and was generating a small leak. The Chauncy Lake team was quick to respond to this issue however, I asked that since the toilet had to be uplifted and a new ring inserted could I have a comfort toilet instead of the 15 inch Standard one. They said yes no problem however I was asked to pay $840 for the replacement. I considered this unreasonable. I don’t really know how much a toilet plus labor would cost, but I don’t think it would be $840. The charge came from the contracted plumbers and not Chauncy Lake. I still have some confusion about air filters and will get with the appropriate people to find out more details. Other than these issues, I find that Del Webb Chauncy Lake is the kindest and most considerate community that I have lived in in a long time. My neighbors are friendly and helpful and enjoy each other. It’s not unusual to find a group out front or on benches outside talking with each other.. I’ve enjoyed playing some games down at the clubhouse and meeting other people. ... More

Disappointed with elevator. Has been down a few times in two months! Also, no A/C vents at entrance. This means that entry into the unit is not pleasant since no air movement. Too many dogs!

Overall, the condo looks great. When we asked the sales team why one side of the building was considered 'premium'. The response was that they do not decide but they are told by their management which side is considered premium. Of course, we do not actually see our condo until it is finished, and we do the walkthrough. It is then we found out why one side was considered the premium side of the building. In the unit we were interested in purchasing, as you look out each window on the east side, all you can see is a state owned impounded, car lot. We asked if there were any other available units within this building. We were able to view them and liked one of the units shown to us. We asked if we could swap units and purchase one on the premium side. The sales team could not answer but later that day, we were told their immediate manager said no. We asked to speak to the manager. A call was to take place the next morning. We had decided, even though we had put down the required 15%, we were ready to walk away from the condo. Once we talked to the manager the next day, we told him we were not living in that unit. He agreed to let us change out the condos. After being here a few weeks, we found out that the impounded car lot was an ongoing issue with several residents within the community over the last two years, so we now also knew the sales team obviously knew and withheld that information from us. As for the quality of the condo, we have noticed some issues. The AC/heating unit is essentially outside the condo. I can see it is insulated and has a small heating unit, but it is separated from the rest of the condo. The problem is that this is New England. If we lose power in the winter, there is a good chance that significant damage could be done. I am told this has happened already to some of the units at this complex, mainly pipes freezing. We were also told to check on the heating unit during the winter just to be sure it is still working. Apparently, some of these heating units stopped working but most were discovered in time to have them repaired/replaced. I have been to several condos in Florida and they put their units in the interior of the unit. The hardwood flooring was not installed correctly. There is also some type of glue that someone dropped on the hardwood floor. We have notified Pulte personnel, and a work order has been submitted, but no date as to when they will be here to repair. We were told that they are busy and will try to schedule us in when they have time to get the work done. The screens in the window do not sit flush with the sills. I am constantly pushing the screens down, but they seem to manage to open up that little crack again allowing these little annoying bugs (gnats, mosquitoes, and one-time yellow jacket) into the condo. The lights, faucets, and hardware in the bathrooms seem to be whatever was laying around at the time the workers were installing them. We have a mix of brushed nickel and chrome. There does not seem to be any thought in what was picked to install the bathrooms. The last three items are more annoyances than anything else. But when you purchase something brand new, you expect to have quality work done and not looking at something that appears to be thrown together just to get it off the shelf. ... More

This is a beautiful area which was part of the draw; however, I expected better quality for the price. I've lived here 2 months. Appliances are cheap. The washer (which I had no choice but to accept) doesn't work properly. It's been a week since the trouble was submitted and no response. So far, 3 doors (and counting) won't latch properly. Walkthrough items have not been resolved. I was told if I have them taken care of now, they won't come back for the one year walkthrough...doesn't seem right.

I’ve found many cases where painters left paint brush streaks, paint bubbles, dried drips and paint buildup; cases where nailheads are showing on drywall, where floor tiles are not square with walls, gaps in floor molding mitre joints, uneven endcuts on floor molding. Cheap appliances.

For the price of half a million dollars, they put in poor quality appliances. Oven hasn't worked for half of the time, ceiling lights have tripped breakers as well as the oven. Doorbell replaced. NO sound deadening between floors. Chrome fixtures mixed with nickel. Light bulbs flicker and die within one month. Lowest grade of master shower enclosure, no ledge for shaving legs, had to put a stool in there. Difficulty knowing who to contact when you have an issue. They suggest an email to use. No help in guiding us through all the registration procedures for appliances and HVAC units. Nails have popped out of sheetrock. No clear guidance on who to contact about each problem: Pulte or Dartmouth. We are disappointed. ... More

Sales Office lied when they told us work on the new building quit every day at three. They work seven days a week until dark sometimes even after dark. We were told appliances were checked and tested before we moved in. Mine, and at least 30 other people in my building have electric ranges where the ovens tripped the circuit breaker. Every time it is put on. It took whirlpool a month to come out and investigate the situation. Dog owners are ruining the new building. They let the dogs defecate right outside the front door, ruining the grass. We have even had dogs defecate in our elevator and the lobby where the owner just took off and left it. The rule is dogs should be walked 30 feet from the building. These people do not read emails. They should be sent regular mail on what the rules are, and fine the ones who break those rules. I also don’t know how Pulte can build multi family buildings without automatic doors in compliance with ADA regulations. ... More

There are a lot of questions that were not brought forward by the sales office when I bought into Dell Webb. Some Condos are right handed and left handed. That was not explained to me. I thought I was going into a right hand Condo and went into a left hand one and when I told the sales office that they told me basically to suck it up it's not an issue, you will get use to it. The second thing is the parking spot, I am in a spot where I can barely park in and it is a safety issue. I tried to change it after closing and again they said they can't do anything. But it truly is a safety issue if a fire broke out and I couldn't get out of the car. They are possibly building Section 8 or like apartments next to the property, for some people this is an issue for their safety that is why they bought into this community at Del Webb was to be safe. Del Web said they didn't know anything about it and if you want it to change it vote. Great Answer. Some of the appliances are not high quality. My dishwasher already broke and had to get it repaired. The washing machine is so so. For the money they could of brought in better quality appliances. Taxes in this area are really high, some of the highest in Massachusetts and of course the sales office would never tell you that. I just didn't do enough research, my fault-- and finally if you would ask if I would do this again, I am not sure I would buy a Del Web property. ... More

The Sales experience was good, however, responsiveness once moving in has been poor. I have several quality of workmanship issues that are unresolved and desire to ensure customer satisfaction is a low priority. If anything, I feel criticized and ignored asking for broken/sloppy items within a new home to be repaired.

The sales people were hard to contact a lot of the time. I don't have a comfort height toilet in my bathroom because a change order was never done and I was docu signing so many forms because I lived in another state. The salesperson said not to worry. She would do the change order. She did not do it. I was involved with so many things that it never got done. It was del webb responsibility to see that this change order was done. I should not have to now pay for a modification which is what I have been told I will have to do if I want a comfort toilet. There are other issues that should be addressed and they have not been. I am told the tile person is backlogged. I don't even hear from the tile person to be given an appt. regarding the threshold to my bathroom being too high and dangerous. ... More

The Dartmouth group was extremely unresponsive. It took a full week of badgering begging and in the end being nasty to simply get the fob to the fitness center working. Also the person hired for the fitness center is quite unknowlegable . Also have been trying to get a ping pong table to use since that is our main activity very unresponsive to this as well even tho we actually said we wud spend personally the $450 to buy it. Plenty of room for it especially in the largely unused ballroom.

The sales associates are very friendly and informative. However, the communication was rather harder after the sell, especially response to email and phone calls. The material used in the building is less than satisfactory, almost sub standard in a few instances. This is specially true for the unit that costs lot more per square foot in this area (and that without any land). For the money I expected more of the "state of the art" items like thermostat, faucet, shower heads, light fixtures, door handles, washer and dryer, heating and cooling system (vey noisy and uneven), placement of the thermostat, etc. The "model" unit was very attractive, but was significantly upgraded, at much higher cost. I see that the workmanship is rather poor in our unit wrt wall paint, floor installation, and placement of the thermostat. All in all, for $350-$375 per square foot in this market, we expected better from a builder who comes with high reputation! Had I known some of these earlier, I am not sure if I would have bought the unit. Well, I am here now and can not undo anything, hence my title "point f no return" ... More

My clothes dryer has made loud vibration sounds since day and Pulte will not replace.

Do NOT work with Pulte ever!