Del Webb Reviews in Worcester, MA

The sales associates are very friendly and informative. However, the communication was rather harder after the sell, especially response to email and phone calls. The material used in the building is less than satisfactory, almost sub standard in a few instances. This is specially true for the unit that costs lot more per square foot in this area (and that without any land). For the money I expected more of the "state of the art" items like thermostat, faucet, shower heads, light fixtures, door handles, washer and dryer, heating and cooling system (vey noisy and uneven), placement of the thermostat, etc. The "model" unit was very attractive, but was significantly upgraded, at much higher cost. I see that the workmanship is rather poor in our unit wrt wall paint, floor installation, and placement of the thermostat. All in all, for $350-$375 per square foot in this market, we expected better from a builder who comes with high reputation! Had I known some of these earlier, I am not sure if I would have bought the unit. Well, I am here now and can not undo anything, hence my title "point f no return" ... More

Sales Office lied when they told us work on the new building quit every day at three. They work seven days a week until dark sometimes even after dark. We were told appliances were checked and tested before we moved in. Mine, and at least 30 other people in my building have electric ranges where the ovens tripped the circuit breaker. Every time it is put on. It took whirlpool a month to come out and investigate the situation. Dog owners are ruining the new building. They let the dogs defecate right outside the front door, ruining the grass. We have even had dogs defecate in our elevator and the lobby where the owner just took off and left it. The rule is dogs should be walked 30 feet from the building. These people do not read emails. They should be sent regular mail on what the rules are, and fine the ones who break those rules. I also don’t know how Pulte can build multi family buildings without automatic doors in compliance with ADA regulations. ... More

The Sales experience was good, however, responsiveness once moving in has been poor. I have several quality of workmanship issues that are unresolved and desire to ensure customer satisfaction is a low priority. If anything, I feel criticized and ignored asking for broken/sloppy items within a new home to be repaired.

The sales people were hard to contact a lot of the time. I don't have a comfort height toilet in my bathroom because a change order was never done and I was docu signing so many forms because I lived in another state. The salesperson said not to worry. She would do the change order. She did not do it. I was involved with so many things that it never got done. It was del webb responsibility to see that this change order was done. I should not have to now pay for a modification which is what I have been told I will have to do if I want a comfort toilet. There are other issues that should be addressed and they have not been. I am told the tile person is backlogged. I don't even hear from the tile person to be given an appt. regarding the threshold to my bathroom being too high and dangerous. ... More

The Dartmouth group was extremely unresponsive. It took a full week of badgering begging and in the end being nasty to simply get the fob to the fitness center working. Also the person hired for the fitness center is quite unknowlegable . Also have been trying to get a ping pong table to use since that is our main activity very unresponsive to this as well even tho we actually said we wud spend personally the $450 to buy it. Plenty of room for it especially in the largely unused ballroom.

My clothes dryer has made loud vibration sounds since day and Pulte will not replace.

Do NOT work with Pulte ever!