Del Webb Reviews in Detroit, MI

This has been a good experience. Of course there were some things that had to be corrected or fixed after the build, but they were done promptly, by qualified people who were very respectful and pleasant. My Field Manager was very response to my requests.

The sales team was wonderful to work with, providing great suggestions and guiding us through the whole process. The construction managers we dealt with were very responsive, and the overall build quality is great. We love our Del Webb community! Our only major complaint is with the HVAC workmanship in the basement. We paid extra for a full basement with higher ceilings so that we could finish it later. Unfortunately, the HVAC contractor ran the ductwork below the ceiling joists haphazardly, with no regard for preserving open ceiling space. Runs that could’ve been place along walls were run right down the center of the ceiling, and some runs were even hung diagonally across the ceiling. The Del webb construction manager told us “that’s just the way they do it,” and “it meets code.” We will have to have most of the HVAC runs redone before we finish our basement. Very disappointed in this aspect of our Del Webb experience! We expected a higher standard than “meets code.” ... More

We are enjoying becoming new members of the Del Webb Community. This is the first home we had built out of the seven previous homes owned. Workmanship is not what it has been in the past, but the staff has been Great helping find solutions to correct small defects.

Overall, the experience was great. We only had one concern. After paying for the expensive shower head, the door would not swing properly as it hit the shower head. Any new buyers, beware of placement of the shower head regarding the shower door swing. It should be placed higher than the door top.

Final punch list was difficult to complete in a timely manner. All complete now after 40 days, very happy with result- just a frustrating timeline.

During the build, water run off was an issue and improvements were made based on my request. The basement is dry now. After closing issuse are being addressed one by one and going well. There are two significant issues about the garage and deck graded the wrong way appears to be a serious problem. We will see what happens.

The builder covered up water quality issues in the community.

Sales people don’t give honest answers. Slow how to approve requests. Many things you find out from people who bought before you

Our builder was very informative, kept us update as to the progress of our house. We feel the interior paint and windows are of low quality. The windows are cold and get near the wall with anything and you leave a mark. The stove fan installation was terrible. Parts of the mounting equipment we missing, it wasn't level.

Although we are pleased with our new home, the quality is quite lacking. The wood floor needs to be replaced--when we first inspected the home, we noticed the floor was curling up at the board ends. we have been told the floor cannot be replaced for several weeks/months which means that all the furniture will need to be removed. The builder would not acknowledge the defects--we had to deal with the flooring company and the flooring manufacturer. moldings throughout the house have paint drips, gouge marks, etc. the door moldings were all cut too short leaving 1/2 inch gap between the moldings and the floor. Builders answer was to cut small pieces of molding and glue to the bottoms. The granite countertops were covered with a film which we cannot get off. Requests to identify the provider of the granite have gone unanswered. The basement wall is separated from the floor in one spot. We have complained several times but still no answer. Floors all have paint overspray which was not removed. Front door has paint sag from over spraying approximately 9 inches long and 7 inches wide. Builder does not respond to concerns very well. We have been told that our customer service person will contact us but he has not. There are numerous drywall issues which need to be addressed. Very disappointed in the customer service. ... More

Homes are nicely designed with a nice layout. However, some of the materials and workmanship are not very good. The paint quality and workmanship along with the drywall mudding is very poor. I repainted and had to fix many areas that were not smoothed properly and there was dirt in the paint that had to be scraped smooth. I was told once I took possession, I could prepare a list of items needing repair and submit for resolution. I created a list of about 14 items that, to date, have only had 2 items repaired. When I took possession of the home, the driveway cement couldn't be poured due to the cold weather. Well it is warmer now and I am seeing new homes as yet unoccupied having driveways poured while I still wait. My advice, do not take possession of a home until you have all items you see addressed at least in writing. ... More

I would encourage anyone who buys the property, especially a new build, to bring an inspector with them prior to signing off.

No response to any concerns brought to area managers (Bruce) attention.

My expectations of DelWebb were low to begin with. I have no doubt this likely seems unlikely from your end however my experience with DelWebb has been terrible from the start. The initial sales agent had to be replaced and as a result I contacted my lawyer about elder abuse which requires a level to be met to proceed. Even though the lawyer felt we met the standard I did not pursue as proving monetary damages would have been a challenge. So lets start there, the initial sales agent simply did not do his job, did not effectively communicate and left many things undone that suddenly had to be done on the day of contracting/closing. He did not properly nor professionally communicate signing needs especially about the down payment. Prior to signing the contract he gave vague answers on what to bring at contract signing and did not communicate at all with regard to how to handle the down payment. He "alluded to" financing options but never bothered to follow up and never bothered to speak of down payment again until signature day at the end. Unprofessional, evasive, and irresponsible would be how I describe his actions. Based on this if he was my responsibility he would have been fired from DelWebb and I feel strongly enough on this I consulted a lawyer. Enough about him he is useless and dishonest. Elaine outshined him is every way possible. Moving on to contract management. I did receive regular updates on the progress but was never information how to use my login credentials. I finally figured out I needed to associate the address in the DelWebb portal to see the comments but once I did this it was a waste of time as the information was minimal. Can't see why DelWebb even bothered to update the portal as the information was minimal. I assume none of these people have cell phones to take a picture of the work and include in the portal to show the work being done. Many of the inspection points were last minute with very little notice to schedule time to inspect. The effort on your part was not at an appropriate level. As we moved further to close the pace picked up but it was hampered by DelWebb wanting the close to happen far and above any concern about the work getting done and getting it done right. The day of closing the DelWebb rep (nice guy but more concerned with getting our approval rather than getting it done right) was running around trying to coordinate our signature rather than getting the work done to our satisfaction. Workers were in and out of the house with shoes on running around trying to get everything done. The rep was more concerned with getting a positive survey so he could get full pay rather than getting the work done to our satisfaction. In fact any DelWebb employee that depends on survey results to get paid talked about it with us and pleaded for a 5 star across the board. I think this is distasteful and I will rate people as I see it. With the exception of Elaine I can't think of one person in the organization deserving of a 5 star in any category. home that needs many reI recognize this is DelWebb home and not the Mortgage side however I have never experienced a financial organization experience worse than what I went through. Absolutely the worst financial experience I've ever been exposed to. Enough on that here. So we now have a repairs needed and finishing touches as a result of your focus being directed at getting closed and getting 5 star ratings. Our internet was down upon moving into the house because YOUR contractors apparently cannot distinguish between grass and internet cable. They cut the line. So moving day involved contacting ATT and resolving that issue. Total nonsense. I haven't even had time to go over the outside of the home and expect issues there one of which is a downspout for the water runoff depositing water directly on our OPTIONAL back patio. Why would anyone do this? I'm sure there will be many other issues we discover over time. The only thing DelWebb has going for it with Kensington Ridge is location and hopefully amenities once the clubhouse opens. Can't believe people have put up with not having these amenities prior to now. So bottom line, DelWebb as a builder and company is terrible. I can assure you with I build my next home I will use a builder who truly gives a darn about their homes and finish quality. I have learned a valuable lesson here and that is to NOT deal with DelWebb again. I have not run into a single resident or contractor at Kensington Ridge who has anything good to say about DelWebb. Given your operational lack of excellence this comes as no surprise but it should certainly give management some concerns. Please do not contact my wife about this. If you wish to speak on the matter you have my name and I'm sure my contact information. ... More