Del Webb Reviews in Minneapolis St. Paul, MN

I am free for a call any time.

It was a good experience, but there was confusion on the cash back offer if financing with Pulte. Also, too many email communications from various areas of Pulte.

Our experience from beginning to end was problem free. Our sales associate, Derek, welcomed us into his office and took us through the process, step by step. Jim, our building consultant was extremely reliable and a great communicator. Natalie helped us with the design process and we couldn’t be happier with our choices. This is our forever home!

Representative very knowledgeable. Paid attention to needs of wife in power wheelchair (MS) and daughter with advanced Arthritis, who would visit frequently. The home was a display and office unit. The home was put back into new and fresh condition. Very pleased with the company and the product.

The building process went very smoothly

Garage width is too small for 2 cars. Driveway to road has curb to drive over at each entrance and exit. Warrantee process is difficult to complete.

So far we are happy with our new home and they are responsive to all of concerns.

Only allowed to make changes to interior of house, not exterior. Cheap siding, windows, roof. Some of the subcontract work is okay, other poor. I think you go with the lowest bidder, so you get comparable work. Window left wide open for drywall taping to dry, big storm came through, nobody shut the windows, rain blown inside the house. This is an example of things we were not impressed with. I believe we overpaid for the house just to live in this 55+ community. That said, we are happy with having moved into the 55+ community.

My experience of buying a "spec" home (already framed) in May 2025 was so easy! First, Derrick showed me several and with the designer selected products, I was able to visual the final look. I decided on the perfect house for my needs, in a 55+ community. Jim was the construction manager and he kept me informed of the progress with photos and emails. He's been a great resource from the start. The team that built the house is working in a time of rapidly increasing costs. Pulte's quality and value are equal to, if not better than, their competition. I have had the opportunity to build 4 homes in my adult life, with 4 different builders. Each has their pros & cons but the Pulte experience was second to none. My home is now my sanctuary. ... More

I was told things that were inaccurate. Quality of materials is builder grade. The house they are building next door has a window that looks right into my window, 8 ft away, that floor plan should not have been allowed on that lot or set on lot differently. They respond to issues promptly but that doesn’t mean they get solved in a timely manner.

Like all sales people, Jordan said things that were not exactly accurate. It was about what I expected and I am not sorry we purchased here. I look forward to getting to know my neighbors and the community.

We are enjoying our new home.

Pulte does a wonderful job of helping you through the process of building a home to keep the buyer from being overwhelmed. The various appointments with specialists like electricians, designers and contractors are spaced enough apart that the decision making process never seems rushed. Our experience with our construction manager was exceptional. He was professional and very responsive. We moved in 9 weeks ago and couldn’t be happier with our new home!

Unfortunately, just not the best experience.

Having built and remodeled a few homes we have a perhaps more critical eye when looking at the construction and finish work - so take that into consideration while reading the review. And right up front, if you asked us if we'd do it again? Yes we would. Always start with the good - Scott our build manager and Lisa our sales agent were excellent! Responsive, understanding and professional - and enjoyable to boot! First off, the permitting/approval process, which to be fair is mostly out of Del Webbs control, took 3-4 months . PA signed in early April ground broke late July. Once the dig started the process moved along pretty rapidly as we closed mid November. If you have the option of watching the process - all I can say is I did as we glad I did, found it fun to watch things unfold. Del Webb is a 'national builder' which as it turns out is different from a 'custom' builder. Perhaps this sounds obvious, but options you have in regards to 'twiddling' your new home are very different. With custom you can do whatever your checkbook will tolerate. With a national builder, you choose from a select set of options. Both in the construction and the finish. While I would have liked to tweak some of the construction choices, (floor trusses instead of beams, mover/remove a wall, shift some plumbing) those aren't options. That being said, we really liked the model we picked out so all is well. The same is true for finish materials. I would have liked higher grade carpet and flooring options but those were not available. What was available isn't bad, I just have the feeling they'll have a shorter lifespan and need replacing sooner. Regarding countertops and tile - while the options were somewhat limited the quality seems really good. Lighting we've found is a excellent way of personalizing your home - so we left it at base builder level and replaced it. A better value for you dollars. One thing I was particularly pleased with was the fit and finish on the trim, doors and cabinetry - all done with care and resulted in very professional look. The one item that was a disappointment, but not catastrophic was the final clean. Construction clean they call it - which really means it not clean - really. Not that it's filthy with debris scattered about mind you. But - my wife had to scrub the floor several times to get the grime out of the flooring, not the experience you'd like upon walking into your new home and the first thing you find yourself doing while moving in. A last comment on national vs custom build. While we were watching our house build, I looked at similar size custom homes being built with similar amenities (but not the Del Webb Community experience), and they were easily 20% to 35% more. From our perspective very consequential price delta and one that didn't warrant the extra investment. And finally, (yes I'm long winded and this is the abridged version!), the 55+ community experience. As one person put it to me, it's the difference between being in a neighborhood and being in a community. You see your neighbors, say hi and maybe hang once and a while - the Del Webb version of community is very different. There's a plethora of activities, groups, and socialization opportunities that you can choose from to tailor your lifestyle experience. And in truth - that's at least as important as the house you build, and why you're building into the community in the first place. Good luck on your journey! ... More

The whole process of designing and decision making process down to the grout.

Since moving in, there have been a few things that have cropped up that are worrisome. The paint used to paint the whole house is awful. It marks easily and the quality is bad. I have always had flat paint so it is not that I don’t know the qualities of flat paint. I used painters tape to hang pictures. Put it on very lightly and when taking it off it pulls the paint off. It does not look like a primer was used as it pulls it all the way to the wall board. That should not happen! In addition three weeks after moving in the microwave oven door would not stay closed. I reported it through the cumbersome system in place to do so. It is now a month later and I don’t have a working microwave. It certainly seems crazy that one, after only three weeks it breaks. And two, after just moving in it seems like some other process should be in place to replace it. I am sure you think your system is fabulous and it probably works great from a corporate aspect. You forgot it should be about the customer, not the ease of managing through the corporation. So far I am not impressed and very worried about what the future in this home brings. To address the value for the price paid I think the homes are very over priced. Still can’t believe the only actual light fixtures are over the island. That means in order to have actual light fixtures I have to buy six of them. That to me is crazy and very cheap on Pulte’s part. Ditto for the paint job. ... More

BlackWe have had great response times from everyone! The sales team - Jordon, the construction manager - Maggie, have been excellent! Sod was put in as expected. Clean-up of streets was much appreciated as the street sweepers came thru frequently. We were surprised that the garage window sill was not finished out - we will take care of it ourselves. We had a bad concrete finish in the HVAC room but it was resolved quickly w Maggie.

All the people here are super friendly and the community building is beautiful. There are many coordinated activities with an awesome website. An ok quality home, but very expensive even though Pulte is not a custom builder. We kept our expectations low knowing that many customers had reported issues which helped to keep our stress level in check. The Construction Manager Maggie was very helpful

We are happy with the workmanship and design of our home.

My house is perfect for my needs…one level, beautiful kitchen, bright cheerful sunroom. Such a friendly crew who got me here as well.

My home buying purchase was quick and very smooth. The sales staff and the building staff were so attentive to any questions I had prior to and after closing on my new home. There was an issue with my dishwasher after closing and they were on it right away to help me. I don't have access to much email or internet and I don't drive but they worked with me and my agent in a quick and efficient way and went out of their way to accommodate my limitations. I am so pleased and would highly recommend a Del Webb home to anyone wanting a great neighborhood to live in.

I enjoyed a seamless design and building experience. Del Webb has hired very knowlegeable and staff from the sales manager to construction manager and every staff person is very conscientious.

Need a lot of patience while waiting for escrow items to be completed. Weather is a partial reason for delay but so is focus on building/closing new homes rather than completing existing homes. HOA process also cumbersome.

Jim was remarkable in making us feel comfortable in our new home. He was always available to answer questions and address our concerns. We consider him a valuable asset as we go further into our Pulte Home experience.