Del Webb Reviews in Las Vegas, NV

Customer Experience (I think that’s his title) was excellent until they moved him to a new project. He’s unable to do much follow-up due to his new duties. My experience with the onsite manager and her team is a travesty. They drag out things needlessly making us jump through ridiculous hoops to get approval to do anything to our homes/yards/etc and we are paying for these improvements! I believe they take joy and make a position for themselves by creating ridiculous barriers. Communication is abysmal from them. I am utterly surprised they still have jobs.

There isn’t much good to say. 55 and older community that has steps, crappy work, and products in the home. I could go on but I won’t because you don’t care.

EXCELLENCE ABOVE EXCELLENCE REGARDING EVERYTHING!

We had a great experience with the entire purchase process. We appreciated our sales person Sean and foreman Greg!!

From our first contact with Zac our salesman, Kyle our project manager to the walkthrough and post-closing follow up everyone was very informative and professional in the way the conducted business. We would recommend Pulte to anyone we know looking to buy in Mesquite Nevada.

I was told wrong where the sun goes down on my house. it now covers my whole house in the afternoon. Extremely hot. I was also not told the truth about there HOA payments which I am going to get straightened out this week

Since moving in on April 7th, I have repeatedly reported the installation of prohibited spotlights by my neighbor, which result in significant light trespass into my bedroom and the entire side of the house. Despite submitting weekly photographic evidence, I have been forced to sleep in my living room to find a dark environment. It is my understanding that the Board has recently decided to approve these prohibited lights, which stands in direct contradiction to the community rules I am expected to follow. Furthermore, I have serious concerns regarding property safety and maintenance: - Safety Checks: The construction manager, Greg, had to be asked three times to remove red plastic dust covers from the smoke detectors, meaning a proper safety check of the system was never conducted. - Ground Saturation: There are approximately 30 trees over-saturating the ground in an area already prone to foundation issues and previous lawsuits. This was also brought to the attention of the Master Association & SeaBreeze Management and they just choose not to address this concern. - Harassment and Retaliation: I have reported being threatened and harassed by neighbors. Rather than addressing these legitimate concerns, the HOA has issued me violations in what appears to be a retaliatory response to my reporting. And when I submit the necessary documents for an approval they denied again in retaliation using light trespass which was just not possible. I can Appeal but they've shown me they won't be fair. I have visited Lake Las Vegas for six years and chose this community with the expectation that the Master Association would consistently enforce rules for all residents. I am simply asking to live in peace and for the CC&Rs to be applied fairly. When I purchased the property the neighbor's backyard was not started so I had no idea that Del Webb Master Association was going to allow the aesthetic of a Mobile Home Park on the Las Vegas Strip I definitely didn't want to live there and the CC&R's state if you don't follow the rules they will enforce and it's the neighbors cost to fix. So there is Absolutely No Excuse - You Asked and I told you and I have all the documents, pictures and proof of this Selective Enforcement and Retaliation. I wouldn't recommend you buy because this could happen to you too. ... More

Our experience was great, from the first contact all the way to addressing some minor issues, everyone was quick and helpful. The community and amenities are fantastic!

Overall, we are very satisfied at the quality the Pulte home Del Webb LLV.

Scott was very responsive in fixing short comings of builder.

Our home is fine. Builders, sales, and follow up has been fine. But Pulte Mortgage made offers and promises and withdrew them HOURS before closing, costing us 5 figures. The "settlement" was in our favor, but still cost us $10k+ that we had to finance. Pulte Mortgage has ruined this process. We're still researching what we can do legally, but DO NOT UNDER ANY CIRCUMSTANCES EVEN HAVE A DISCUSSION WITH PULTE MORTGAGE! They lie, which to me is simply unethical, if not fully crooked. The "bait and switch" was set and we had 2 chocies. Pay the extra $10k or lose our home. I can't say this loud enough. AVOID, AVOID, AVOID Pulte Mortgage!!!!! ... More

The buying process was easy, no issues. The construction part was also easy with no issues until we closed. The house was "clean" but boy we had and are still having issues. The paint and mill work was not to par. Grout cracked and missing in areas. Shower silicone is peeling off. The outside stucco was dirty and nails showing. Getting the issues fixed but the time line is taking longer then it should especially when they have to come back 2 to 3 times to get the fix fixed correctly. This is our 3rd new construction home so we are not new to the process. Not what I expected with Pulte. ... More

Make sure everything is fixed your liking before you sign the papers. There was way too many issues in our house for a bit brand new and they being building houses for a long time. Unacceptable.

Thank you to the whole team at Sun City Del Webb Mesquite NV for a smooth experience from start to finish.

Others have already said it!!! Cheapest materials, poor craftsmanship & could care less after they gas light you and have taken your deposit.

The painting and finish carpentry is below standard. Closing was not easy when you come out of town, cash deal should have gone smoother.

Home buyer should make it a priority to hire outside home inspection to walk throughout the house to denote defects and build lapses where speed takes precedence over quality

Unfortunately our home on the exterior has several large cracks on all sides in the stucco, new construction and this issues is already an issue - too many to count on all sides very poor job and will need to be all redone...

Great house very built and best customer service team. Love it here

They have a very helpful staff.

Sales person, Jeremy was knowledgeable and very responsive. Good Guy! Construction Mgr, Greg was friendly and responsive during the build process. Easy to work with. A positive experience working with him. Build quality is poor considering the amount of money spent on the house. We have submitted more work orders (5) in the first two months of ownership than I have ever submitted on any previously purchased/owned property. Very disappointing and we would certainly reconsider the purchase if we did it over again. That said, Ryan and the Team have been responsive so far when answering a submitted service request. I am confident when I write that paying more than 3/4s of a million dollars for a house, no one would expect this number of issues in the first few weeks of ownership. Feel free to reach out to me if further discussion is warranted. ... More

You do not get what you pick out and Puklte doesn’t care. First we were told 3 times by sales we could have a wide recessed fireplace like other models but later, they just randomly started to build a box one. then we chose dark brown bath tiles but got orange ones and the trim tiles don’t even match. We were told nothing they could do about it. Oven has broken 3 times in a month, sink drains are used and were not even chrome like other sink parts. Floor tiles in shower were three different kinds and colors which they finally fixed. Crazy stuff we have never seen with any other builders we have used. ... More

During sale and construction, we couldn’t get sales consultant or escrow office to give us final amounts owed. Needed escalation to get resolved. Thermostat and Ring doorbells had defects and needed to be replaced. Warranty Center told us they were not covered. Irrigation valve failed and WC advised it was also not covered. All less than 60 days from close of escrow. Seem to be spring loaded to respond that issue is not covered.

Our experience with this home purchase was one of our best from the sales team on up. If things needed attention, they were quick to respond and our questions, no matter how important, were answered promptly.

My Del Webb home is very well insulated and the air/heating unit is quieter than any house I have owned. They put the overhead unit in the center of the house. Making the ducts all close to the same length. Even the standard faucets are of decent quality. Home seems large for a 1700 Sq foot plan. Overall very happy with our purchase