Del Webb Reviews in Las Vegas, NV

From the initial selection process to being handed the keys we had a great experience buying our home. Aimee and Alejandro were spectacular.

I am not sure how much of the home was built by TrustBuilders so I will just talk about things in general. As we were living with friends while the property was being built we noticed many days when there were no workers at the site at all. The framing was done well, the finish work was not as good, the interior paint left a lot to be desired, no pride in workmanship. I will say that anything that we found Pulte has been good to take care of. Overall very happy with the new house.

We love our home

The workmanship seems to be quite good and I have had no issues with anything since I moved in 3 months ago.

We love our new home! Zac was our sales agent and he did an amazing job. Building and buying our 1st home was extremely overwhelming. Zac made the process much easier for us. He not only provided a detailed timeline, but made himself available throughout entire process. He promptly answered questions and even took pictures for us to see the progress. We're very fortunate for his kindness, knowledge, and guidance. When we did our walk through, there were a few mistakes and fairly minor adjustments that needed to made to our home. Daryl was our warranty supervisor. His customer service was impeccable. Daryl was so kind and thorough. He scheduled repairs right away and tried to have multiple services scheduled the same day to make more efficient repairs. Daryl also ALWAYS followed up to make sure the repairs were accurately completed. His thuroughness assured us we had built and purchased an everlasting, quality home. Now, that we're all settled in, we are loving our new home. This is our dream house and we're so happy to be living in Sun City Mesquite, and that Pulte was the builder. ... More

Customer Experience (I think that’s his title) was excellent until they moved him to a new project. He’s unable to do much follow-up due to his new duties. My experience with the onsite manager and her team is a travesty. They drag out things needlessly making us jump through ridiculous hoops to get approval to do anything to our homes/yards/etc and we are paying for these improvements! I believe they take joy and make a position for themselves by creating ridiculous barriers. Communication is abysmal from them. I am utterly surprised they still have jobs.

Finish work could be described as shoddy at best. Baseboards and paint have been an issue, including paint topcoat missing in places, drips in paint from clogged sprayers, overspray on the baseboards, pinholes in grout throughout the home, chipped, broken tile and countertops installed and tried to be covered with grout or glue, chipped cabinet left with mismatched paint to cover it. Bathtub with crack defect installed, missing screws in front door. Mismatched seam color in countertops. Our list goes on and on. Luckily we have an awesome Customer Care Manager that is working with us to resolve these issues. We’re looking forward to getting all these things taken care of, but it’s taking longer than expected because of the coordination between subcontractors. ... More

There isn’t much good to say. 55 and older community that has steps, crappy work, and products in the home. I could go on but I won’t because you don’t care.

EXCELLENCE ABOVE EXCELLENCE REGARDING EVERYTHING!

We had a great experience with the entire purchase process. We appreciated our sales person Sean and foreman Greg!!

From our first contact with Zac our salesman, Kyle our project manager to the walkthrough and post-closing follow up everyone was very informative and professional in the way the conducted business. We would recommend Pulte to anyone we know looking to buy in Mesquite Nevada.

I was told wrong where the sun goes down on my house. it now covers my whole house in the afternoon. Extremely hot. I was also not told the truth about there HOA payments which I am going to get straightened out this week

Since moving in on April 7th, I have repeatedly reported the installation of prohibited spotlights by my neighbor, which result in significant light trespass into my bedroom and the entire side of the house. Despite submitting weekly photographic evidence, I have been forced to sleep in my living room to find a dark environment. It is my understanding that the Board has recently decided to approve these prohibited lights, which stands in direct contradiction to the community rules I am expected to follow. Furthermore, I have serious concerns regarding property safety and maintenance: - Safety Checks: The construction manager, Greg, had to be asked three times to remove red plastic dust covers from the smoke detectors, meaning a proper safety check of the system was never conducted. - Ground Saturation: There are approximately 30 trees over-saturating the ground in an area already prone to foundation issues and previous lawsuits. This was also brought to the attention of the Master Association & SeaBreeze Management and they just choose not to address this concern. - Harassment and Retaliation: I have reported being threatened and harassed by neighbors. Rather than addressing these legitimate concerns, the HOA has issued me violations in what appears to be a retaliatory response to my reporting. And when I submit the necessary documents for an approval they denied again in retaliation using light trespass which was just not possible. I can Appeal but they've shown me they won't be fair. I have visited Lake Las Vegas for six years and chose this community with the expectation that the Master Association would consistently enforce rules for all residents. I am simply asking to live in peace and for the CC&Rs to be applied fairly. When I purchased the property the neighbor's backyard was not started so I had no idea that Del Webb Master Association was going to allow the aesthetic of a Mobile Home Park on the Las Vegas Strip I definitely didn't want to live there and the CC&R's state if you don't follow the rules they will enforce and it's the neighbors cost to fix. So there is Absolutely No Excuse - You Asked and I told you and I have all the documents, pictures and proof of this Selective Enforcement and Retaliation. I wouldn't recommend you buy because this could happen to you too. ... More

Our experience was great, from the first contact all the way to addressing some minor issues, everyone was quick and helpful. The community and amenities are fantastic!

Overall, we are very satisfied at the quality the Pulte home Del Webb LLV.

Scott was very responsive in fixing short comings of builder.

Our home is fine. Builders, sales, and follow up has been fine. But Pulte Mortgage made offers and promises and withdrew them HOURS before closing, costing us 5 figures. The "settlement" was in our favor, but still cost us $10k+ that we had to finance. Pulte Mortgage has ruined this process. We're still researching what we can do legally, but DO NOT UNDER ANY CIRCUMSTANCES EVEN HAVE A DISCUSSION WITH PULTE MORTGAGE! They lie, which to me is simply unethical, if not fully crooked. The "bait and switch" was set and we had 2 chocies. Pay the extra $10k or lose our home. I can't say this loud enough. AVOID, AVOID, AVOID Pulte Mortgage!!!!! ... More

The buying process was easy, no issues. The construction part was also easy with no issues until we closed. The house was "clean" but boy we had and are still having issues. The paint and mill work was not to par. Grout cracked and missing in areas. Shower silicone is peeling off. The outside stucco was dirty and nails showing. Getting the issues fixed but the time line is taking longer then it should especially when they have to come back 2 to 3 times to get the fix fixed correctly. This is our 3rd new construction home so we are not new to the process. Not what I expected with Pulte. ... More

Make sure everything is fixed your liking before you sign the papers. There was way too many issues in our house for a bit brand new and they being building houses for a long time. Unacceptable.

Thank you to the whole team at Sun City Del Webb Mesquite NV for a smooth experience from start to finish.

Others have already said it!!! Cheapest materials, poor craftsmanship & could care less after they gas light you and have taken your deposit.

The painting and finish carpentry is below standard. Closing was not easy when you come out of town, cash deal should have gone smoother.

Home buyer should make it a priority to hire outside home inspection to walk throughout the house to denote defects and build lapses where speed takes precedence over quality

Unfortunately our home on the exterior has several large cracks on all sides in the stucco, new construction and this issues is already an issue - too many to count on all sides very poor job and will need to be all redone...

Great house very built and best customer service team. Love it here