Del Webb Reviews in Las Vegas, NV

After moving in I noticed that the front door will not lock, this is concerning because of security of the home, I called to have the front door fixed as an emergency and it took 3 days for someone to fix it. Other wise I am happy.

The experience buying our new home was pleasant and the quality of our build was excellent. The staff was professional and delivered our home on schedule.

Overall we have been pleased with the builder and extremely pleased with the Del Webb Staff/Community. Only hiccup we are currently in is the builder didn't follow through properly with inspection items that need repair/touch-up. I'm confident that the builder will make this right, thus the 5 Star Overall Rating.

how helpful and response on items was really quick

I enjoyed my buying and design experience. Since the I have been waiting a month for my warranty issues to be completed. Other than the acknowledgement email I have heard nothing about the status. My pre-closing walk through issues have also not been addressed.

no refrigerator. I have not received the refrigerator that is supposed to be here. I have received no input on progress.

Great Sales and Service Staff.

Have been pleased. Zach is the best. The workers in landscaping and home building construction have been awesome & work hard.

The house wasn’t ready for the walk through.

We dealt with a salesperson at the Del Webb North Ranch named Wister. This individual was impeccable and the reason we did purchase our home. He went above and beyond to ensure that our experience was pleasant. We only wish we would had come to North Ranch and dealt with Wister directly. Instead we had an outside realtor in-between and they were terrible.

Very professional and up front during the entire process… We were looking for a place and a home to spend the rest of our lives and we found it.

Overall experience was very good. Sales person Danelle was awesome. Had some issues with the house. Incorrect kitchen faucet, and 4 interior doors that were incorrect. Had an electrical problem in the garage. A few fit and finish items as well.

The small things that was pointed out from the walkthrough was not repaired.

6 weeks into home and several issues from items not completed to items being temporary and not yet replaced. most are what I would call simple and should never have happened. yet, they still haven't been completed as of this date.

WISTER IS A VERY VERY GOOD SALESPERSON HE IS SUPER FRIENDLY AND HELPFUL IN EVERY WAY UNTIL THE HOUSE IS SOLD I CAN HIGHLY RECOMMEND WISTER

DO NOT SIGN FOR CLOSING UNTIL ALL HIT LIST ITEMS HAVE BEEN FIXED!!!!!!!!! DO NOT HAVE ANY WARRANTY ITEMS YET BUT PROCEEDURE LOOKS VERY CUMBERSOME AND WAIT TIMES TOO LONG

My wife and I visited Del Webb for six years and Tanya was the salesperson we dealt with. Tanya is amazing and played a vital part in our purchase.

Our experience since moving in has been frustrating to say the least. Appointments not kept, excuses made instead of problems solved. I’ve had to contact your Las Vegas office twice because i couldn’t get a text or phone call returned. After i contacted your LV office, I got a call from Darell with attitude. Very unprofessional! Most of our issues have been minor and easily fixed, but it has taken numerous calls to get things done. We love our home and the facilities. Our sales person, Tanya was amazing. She contacted us often with updates and made the purchase a great experience.

Low grade materials used and no one has the time to address outstanding issues or new issues in a timely manner. I would not purchase another

I was delighted with the Pulte experience from first gaze until long after my 30 day walk-through touch ups. The supervisors, workers, staff and sales people are all remarkable. There were a few hiccups along the way which caused a bit of stress: 1. My name was misspelled when it was entered into one the Pulte databases. Thus, while the building supervisor attempted to contact me throughout the building process, I did not have the opportunity to connect with him until my final walkthrough. This disconnection was disconcerting and left me doubting the Pulte Quality Building process. Nontheless, Pulte’s commitment to quality made my final walkthrough an excellent experience - showing me I did not need have to double check or supervise everything along the way. 2. Once I became the ‘property owner’ rather than the ‘buyer’ I encountered another couple of wrinkles, that again, caused confusion. The misspelling of my name in the Pulte database resulted in a lack of communication between the HOA and myself. Although, I asked many questions, it took several in person conferences at the HOA hub to clear things up and to then obtain continuous information from the HOA staff. 3. I was one of the first homes in my neighborhood. The post office was unable to verify my location and thus none of the mailed communication from Pulte or the HOA was delivered, resulting in a further disconnect. Additionally, Google maps was unable to locate my address and all deliveries (e.g. my moving truck, outside vendors and Amazon) could not locate my address which caused additional confusion and distress. However, 60 days after closing, I feel comfortable in my home and community. I could not ask for a better place to live and play in my retirement years. ... More

I must say that it was a difficult transaction due to my sale of my current home. . Jeremy, the sales agent was great answered all my questions. Greg, the construction manager is very responsive when I had any issues around the home that I needed fixed. The only issue I have was the sales agent manager took a very long response time and held some things up.

With supply issues in today's world Del Webb chose to wait for the quality parts (HVAC, Cabinets, ect.) over speedy substitute materials. That delayed completion but we ended up with a quality home.

It's important to notify the homebuyer of any kind of delays that might impact their closing date since so many factors are based on the date presented when you buy the home. We had several delays with the help of our construction rep and sales rep we were able to over come. Although, a little stressful I'm glad we were able to move-in with only a 2 week delay.

They work with you to give you the best home for the money and address any concerns you may have!

The buying process was very smooth overall. Most problems were handled well by Pulte. The exception was an error made on the placement of the EV charger prewire in the garage. I was being sent wiring schematics for the garage that were the reverse of the actual layout and when I requested the prewire on the front left side wall it ended up on the rear of the right side wall. We came up with a compromise solution but I ended up having to pay $200 for garage drywall repair. From what I have seen the overall quality of workmanship is excellent. However, I was disappointed with the use of 24" centers in the framing and Milgard windows and doors which I believe is a low to mid-grade product. I have found that the warranty work and any needed followup is exceptionally good. The warranty department people have made sure that followup work is done well and on time. ... More