Del Webb Reviews in Las Vegas, NV

From the start we were asked if we qualified due to the age requirements and were super happy to hear that we did, as soon as we were told that we could from the day of the walk arounds to look at available home we were very opportunistic to fall into the home. Lucky if anything. From the final walk down to the signing of the documents, Del Webb representatives across the board were SUPER professional, super attentive, and friendly at best. We are very happy to be in this community and be able to relax and enjoy some peace and quiet and enjoy the amenities. As a retired Veteran you cannot ask for anything more to finally relax and enjoy the peacefulness of the community. ... More

We are happy with our home.

The process went smoothly and there were no serious problems. The only issue was that completion of the house was delayed by about 2 months because of unavailability of some materials, but they kept us informed of the status and schedule.

From my initial visit until closing, the experience was fairly seamless. Pulte incorporates all facets of the process into one of their subsidiary companies. So, building, mortgage and insurance are under one umbrella. Representatives are friendly, professional and glad to work with you to meet your needs. The responsiveness after move in to issues is just adequate, not great. Overall I'm am very satisfies and happy with my new home.

Paul at sales was the best

Overall experience was very good. Recommend to anyone.

Our home took forever to be completed since the contractors were working on multiple homes at once. The workmanship was not what I expected but I still love my new home. There is nothing that cannot be corrected but at the price point I expected more.

The price of the house is well on target! Well priced!

No concern for customer service. No resolution. No walk through. Never again Del Webb or Pulte.

Great experience with purchasing home. Great follow up for warranty work.

Great sales staff & Construction Personnel with Fast closing

The are building in this community in mass quantity and I feel that they do not have enough personnel to provide good communication with home buyers. Was told many times by our sales consultant that he had at least 50 home buyers to take care of and could not be as responsive as we would have liked.

So far, has not been a pleasurable experience. Do many lingering issues. I hope pulte can get it together so I can change my review.

The home took 6 months longer to build than we were initially told. We did not receive any communication initiated by a Pulte employee during the build. We had to initiate conversations with the sales force and point out construction issues along the way. We were never allowed to meet the construction manager during the build process. The interior paint job was terrible (the paint quality and the workmanship). We had to have the entire inside painted before we could move in. Now that it's done, we have to wait months to have warranty items fixed.

Very positive experience from start to finish.

Our salesman "P" was great. However, the quality of construction and the problems we're having are frustrating and after several months in home are still waiting for remedies to problem. They put us on the schedule 4 months out to have things fixed... but we keep finding additional issues.

The closing experience was very stressful and made the home buying process a very negative situation.

My consultant, Danelle, was great. She kept me up date with the progress of construction with pictures. She returned phone calls promptly. I received no communications from construction managers during the whole process like they promised. Very disappointed with that.

Despite the ratings above, I would buy a Del Webb home again, though maybe not a new build. I believe the house is well built overall, but that the finishing of the house was extremely rushed and contractors were not given the proper time to do the job right. The biggest issue with my house is paint, both inside and out. The paint on the inside only has a very thin coat and the metal corner bracing and drywall mud is showing through. Along with that, the paint is breaking down; ie. cracking in the corners, crazing on the walls and subsequently chipping off in spots. Del Webb is sending workers in to repair my items, but when a house essentially needs to be re-painted and they are only working in 2 hour increments, it is going to take a while. Know that even though we were coming up on the year mark for this build, we were not asking Del Webb to hurry this build, we were fine with waiting, but for some reason they rushed the job at the end. My best advice for anyone buying a Del Webb is this. Upgrade the paint if you can get it and afford it. Find a way to visit your new home at least once a month, our sales person sent us pictures, but the things we are having issues with needed to be seen up close. If you decide to buy a home in Mesquite, get Danelle as your sales agent. She works in the Del Webb sales center and is excellent at her job and responding to her clients. She is the reason we chose Del Webb in Mesquite, NV. Overall we are happy with our purchase and can’t wait to move in. We just wished the finishing aspects of the house were done properly the first time and that Del Webb would reinstate the celebration walkthrough that is shown in the videos on line. So far, they are standing behind their warranties and working to make us happy with our home. ... More

Hard to believe what a half a million buys you in Del Webb. Pulte workmanship and materials is shoddy. Kitchen cabinets append a strip of wood on cabinet doors to fill gaps. Tile lots from Arizona Tile have large color discrepancies. Microwave is so bottom of the row it won’t pop bags of popcorn and takes longer to heat everything. Vent in laundry doesn’t draw. And who would build a laundry room without a 220 outlet!!?! Paint is nothing more than a primer. Vinyl windows allows sand to blow in. Could go on but you get the idea of value.

Follow up and warranty work has been non existent. They keep putting off the fixes for months. I have moved in with things like doors that don’t fit in the frame, and cabinets that are broken.

Dear Del Webb not sure if this is your fault but Pulte builder rushed us through the walkthrough and said that all the items we wanted fixed would be. But Ron from Pulte who did the walkthrough with us did not tell us we would never see him again and any construction issue would need to go through Pulte Warranty and we would be held captive at the subs availability. Obviously Pulte had issues with the subs before we closed and rather than push off our closing they shifted the burden on to us the new homeowner. At this juncture, we have not been able to move into our home even though we are making the mortgage payments. Twenty-some days after closing we had a leak in the living room wall. This leak occurred in July 2022 and now it is almost September and they still have not repaired and we have a big hole in our living room. We are thankful that we had not moved in our furniture. Aside from the water leak we have a scratched and yellow bathtub in second bathroom which tub we never used. Granite chipped and scratched so many issues that have not been replaced or repaired. So I feel this builder has impacted the trustworthiness of your company. It took us over a month to talk to someone from construction because no one wants to address the issues. Now, Pulte is telling us that it will not be until mid September before they can fix the hole and start addressing the other subpar workmanship. We are sad and heartbroken that we cannot move in yet are paying on this mortgage. ... More

The entire purchasing process with Del Webb and Pultie has been exceptional. We are so incredibly thankful to our Real Estate Agent and the Del Webb/Pultie team to be a part of the Del Webb Lake Las Vegas community. Thank you!!

The one person who truly made our home construction experience great was the Superintendant, Joe!

The experience buying our new home was pleasant and the quality of our build was excellent. The staff was professional and delivered our home on schedule.