Del Webb Reviews in Las Vegas, NV

As is the case in any large purchase, there are issues that come up. The resolution of these issues is what differentiates Pulte from the rest of the pack. I was very impressed by Madina's commitment to resolve and advocate on our behalf to work out a solution that was mutually beneficial to both parties. In addition, there were supply chain issues with our floor and we needed to change the floor. Another floor was chosen and even though the new floor was an upgrade and more expensive, we were not charged the difference. Pulte is a company that demonstrates appreciation of its customers! This is very rare today... ... More

Very poor workmanship, large chips in baseboards just painted over, missing trim on bathroom vanity, still have carpenters paper under stove, grout and paint splatter not cleaned up. Just no pride in their work and absolutely NO attention to detail by field managers and inspectors. Not what you would expect for a new home.

Punchlist items identified during the walkthrough (by Ron) have either been completely resolved (by Darly) or will be. Overall, a very good experience considering the many negative impacts of Covid, supply chain logistics issues, and extreme labor shortages.

Everything DW provided was at or above my expectations. I am extremely happy with the final product.

No regrets only looking forward to enjoying my home for years to come. Could not be happier.

Jodi our sales agent and Paul our construction manager we excellent. Would highly recommend a Pulte home to friends/family.

Buying my new home at North Ranch was a pleasant and easy transaction. The builder's team has been quick to address all of my concerns with my new home. My house is excellent quality and I love my new neighborhood. Everyone here is friendly and helpful. I think this is a great place to retire.

From the moment we walked into the sales office to the day we got our keys we had a fantastic experience. The entire team kept us really informed along the way and whenever we had a question they were there to answer it. I've built a number of houses and this was by far the best experience. The selection studio was the best part. There was so much to choose from and what could have been a really overwhelming experience was made simple and easy by the design studio staff. Great experience all around

It took longer to get in then what we first were told. Over all good experience.

Tanya was great , mortgage people should be fired

Excellent experience all the way around

Was not happy that we had no oven & Did not find that out until our walk thru !!! Walk thru was 4-12-22 & we were told should get oven / microwave in 4 to 6 weeks !!! We tried calling texting & emails to 3 to 4 people & finally just got a response saying they received our info about our concerns !!! They said they are very busy but will get back to us !!!! Very poor customer service overall !!! As of todays date still no oven / microwave. Some residents that moved in around my timeframe got theirs ??? There is no excuse for not having those items ordered since we picked them out last year !!!

Wall and ceiling textures substandard. Texture Compound droppings and smears on baseboard's and casings. Painting of millwork especially Baseboards look like they were blasted with sand and debris from not prepping floors by sweeping, blowing and vacuuming floors before spraying paint. Used nail guns instead of screws to attach scribe strips to casework. leaving gapes and voids between cabinet styles and scribes. Substandard Cabinets less than HUD Homes or mobile homes. Stucco EIFS droppings on door thresholds and finish concrete. Glass scratched from Stucco EIFS System or improper cleaning procedures. Garages not Taped and finished for Painting and not painted. Facia Boards not attached together at splices. Masonry court walls have a abundant of Mortar Droppings and smears on face on Concrete blocks. Garage wall and ceiling is not insulated. Wood Framed Walls are only sheathing of 35percent of wall areas. 65 % of walls have only House Wrap for a substrate. Shoddy work / substandard work in general. ... More

Sales Agent listened to our desires for our next home following our tour of the models. She made a few recommendation based on her knowledge of the model, the input we provided and identified a couple she thought best fit our desires.

Great experience , House is in great dhapeWilliam Video

The salesperson kept us updated as to the progress of our home with bi-weekly pictures. We are pleased with the design of our home, but extremely disappointed with the workmanship of finishes such as baseboards, doors and paint. We closed on our home without the over/microwave combination due to supply issues. It would have been a nice gesture if Pulte had given us a counter microwave to use until they could install ours. We are in a construction zone while other homes are being built. It would be appreciated if the various construction crews cleaned up their areas before leaving to minimize the building debris ending up in our yards. The best thing about our experience is the area we live and the people we've met. ... More

Candee was so happy to help throughout the entire home purchase process. Rick is committed to quality craftsmanship!

Our home was purchased approx 60 days ago and we have had and still have quality control issues. Lack of communication and follow up definitely an issue. Tired of hearing we are to busy and don’t have enough help and Covid-19 as excuses. Slow down the process then and pay attention to what is currently going on and address them accordingly.

The quality of my Granite is not good. I upgraded my lights and standard were put in. Been in my house 2 months and still waiting for lights and they won't refund my money.

The expression if you have nothing nice to say don’t say anything at all. Period . I have a door in my master bedroom that is hanging on the floor they said they were going to fix it before I moved in never fixed it. I’ve got a door in my kitchen that’s cracked they said they put a piece of blue tape on it said they’re going to change the door that was before I moved in never change it. I bought a new house 20 years ago in Sacramento California, never had any these issues of problems. . Just honest with you with my experience

Our home took almost twice as long to build as originally told, but that was fine as that seems pretty typical in the Las Vegas market, and we weren't in any hurry. The home is very well built, but right when we did our home designing (after contract was signed) we were told we could ONLY paint the inside FLAT WHITE due to supply issues (no other builders seem to have this restriction). Once our house was eventually complete, we had to wait about 2 months for the wall microwave/oven combo to arrive (more supply issues apparently). The worst part, though, was that we originally went with Pulte Mortgage (Del Webb in-house financing) and while we had a lot of hoops to jump through since we are both self employed, we seemed to check all the boxes to get approved. The main reason we went with Pulte Mortgage was because we were given a $6k credit at closing if we did. Well, it's late January and our house was almost done so we were told that we were closing by end of February and we needed BOTH our personal AND business 2022 tax returns done to get final approval for our loan. The IRS had not even finished publishing final guidelines for the tax year yet. So, VERY LONG story short, we ended up going with Del Webbs "backup lender" and they did NOT honor the $6k closing credit since we did not go with their preferred in-house lender. Very disappointed in how they handled that. They knew from the beginning that if we did not close by the end of 2021 that they were going to require our 2022 tax returns, but NO ONE EVER SAID A THING!! All that said, we love our home and it is very good quality, there were just too many pot holes and speed bumps along the way that, in the end, made it a very frustrating experience and ultimately showed that Del Webb is just looking out for themselves and their bottom line and not really caring about the customer. ... More

Our experience wasn't the most pleasant. We found that communication lacked from the foreman of our build and that he didn't follow through. Many things weren't done at closing and getting them to make any exceptions wasn't possible. They point to one another and act as a huge conglomerate. Months after closing we still don't have some of the "upgraded" things we paid for in this build.

I really like all the light and space.

Times were tough: lumber, supply, labor shortages. But the team pulled it all together, and got us into our home with minimal delays. We were kept pretty well informed on what was happening and what to expect. Our thanks to the entire Dell Webb team. A great buying experience, and we are more than happy with the results: our beautiful new home!

Moved in. Probably the worst workmanship I've seen. Corners aren't square. Windows have wind blowing through the sides. Stucco has big cracks forming on the outside. The guest bath has full blockage of rocks and mortar 2' inside the wall. We try to get them to come out and fix, but they can NEVER accommodate our work schedules. They want us to take work off to accommodate their schedules, to fix the crappy work they did. We did take off 4 hours from work for their plumber to come the first time and fix their problems and he didn't have the right tools to fix it, so now they want us to take another 4 hours off. So far, it's just been a terrible experience with Del Webb. ... More