Del Webb Reviews in Las Vegas, NV

The major issue I have with Del Webb Pulte is follow thru on issues and the length of time to get any answer to problems I have. The people are really nice but do not seem to care since I pay cash and have legitimate issues with a few items. I love my home very much if only the little problems and issues on things Pulte does not communicate to its customers such as me.

People were friendly, helpful, and knowledgeable

excellent location, good quality of service and material

Happy to have made the decision to move to the Sun City Mesquite NV location.

Rely on your construction manager as the house is bing built. Communicate often and build a rapport. it will prove valuable in the end.

My concerns would be with the houses, as offered before options, are not really quality homes. Quality as in 24 inch center roof trusses. 24 inches seem a bit far apart but that would be a way to save money on building a home. If you do not take an upgrade option in anything, you will get sub standard materials (sinks, carpet, fixtures, etc) in the home. If you pay more for options, the materials are a bit better. For the cost of the home, seems like just offering a better grade of materials would be better than sitting across the desk talking about upgrades that really should be standard in a home. A good example would be paver driveways and walkway. This should be a standard for homes since it seems no one takes the standard concrete driveway / walkway. Why are pavers an option when concrete driveways / walkways are somewhat discouraged? Carpet is another example of placing quality carpet in your home rather than sit across the desk and discuss optional upgrades. Almost seems like the folks offering upgrades get a bonus for you obtaining upgrades rather than have a comfortable home. Are the upgrades offered really increase the value of your home if and when you decide to sell? Some upgrades do help increase the value of your house but I am not sure about most of the upgrades having weight in determining the value of a re-sale. ... More

We have had a good buying relationship with Del Webb/ Pulte from communication,buying,loan process. Follow up has also been quick on any items that needed to be addressed once we moved in. The community programs are well organized . We have only been in our current home for a few weeks hoping this positive relationship continues.

I have been looking at the Dell Webb home in North Las Vegas for well over a year and I decided to finally purchase one. I purchased it over the phone and also picked out the upgrades from the design center over the phone. I wish I had the opportunity to be here personally to walk to the models before I selected my mother but overall I’m very happy with my purchase. It’s a nice home, and the neighbors are excellent.

We arrived at our home a few weeks after close. The master shower was not draining, so I emailed customer service. Within 1 hour a CS-maintenance person arrived to unclog--what turned out to be massive amounts of grout hardened. Customer service responsiveness was great; but, why didn't Construction Walk-Thru test all drains, appliances and running water?

Generally happy with our purchase. The materials and appliances are middle tier and some of the workmanship on the molding could have been better. But very happy with the responsiveness to any concerns raised and with the clubhouse and its staff.

In this day of home buying/building and supply issues, Zac was the one we turned to for updates, questions and soothing. The experience was probably the best it could be given the situation in the world today. The only reason I couldn't rate a 5 is due to the build time and a few communication issues during construction.

We had exceptional support in the buying and design process. We also really appreciated the open communication on supply chain issues. The open communication lead to satisfactory resolution.

They did a great job during very difficult times. I’m still waiting on a range hood that seems to be in huge demand everywhere else. But, otherwise I am extremely pleased with my new home.

At final walk thru all punch list items were addressed and told would be corrected prior to closing. None were completed. Upgraded Appliance package was not installed and we were not advised of it before closing. We had to ask about it afterwards. Still waiting on them to arrive. Would have been nice to be told ahead of time. Gas line stub for BBG was not installed. When they came back they installed it in wall but never hooked it up in crawl space to main gas line. Rush to finish without good followup.

Overall, the experience was as expected. Closing date as promised. Construction issues addressed quickly to date. Seems a bit overpriced compared to some areas.

We were informed throughout the entire building process.

We still have some minor issues with the home to resolve, however we are very happy with our purchase.

The home is beautiful and the customization we did was well worth it. The one area of concern and less than satisfied is the warranty process. While the customer service agent was very thorough and notated all our areas of "need work/repair"; there was a complete lack of oversight when the trade workers came to execute on the directives. Expecting a homeowner to understand and explain the requirements to the trade workers with no construction expertise is not effective and results in inadequate repairs or repeat visits. My homeowner suggestion is that the project manager, or their designee, needs to be here when the trade workers arrive, to ensure clarity of what needs to be done. ... More

Had good experience with sales and builder. Did not have good experience when picking out interior Design.

Everyone was/is so helpful. I had never bought a house before, new or old. I was really in a fog but everyone I worked with went above and beyond their jobs, So friendly and even fun!

The people are very nice, you can have as little or as much to do as you wish. The weather is hot in the summers but overall a very nice place to live.

Very nice home and community.

We have found some sloppy work but for the most part the home is better than average. Things I have not been happy about: needing a step to get from my car in the garage in with my groceries! For seniors this high step is dangerous. The front door is fine, why does the garage need such a high step? I have mobility issues and walk with a cane. I cannot get groceries in my garage/house door! Also there have been places with sharp edges, one at the shower, others at the island.

Make sure you get what you are told and what you see in your model

Workmanship could be better. Taking a month to replace tile and fix baseboards