Del Webb Reviews in Las Vegas, NV

Workmanship inside the house is fair. Looks like the things were done in a rush, not paying any attention to details. Very disappointed with the paint job done inside the house. Having painting redone at this time, doors , baseboards , walls . Found paint smears and drops all over our expensive floor tiles. Careless

In general it was an overall good experience. The build quality of our home was lower than past builders we have used. Cracked countertops, misaligned joints, lots of caulk to fill in excessive gaps. Upgraded cabinets are still cheap particle board. Floating cabinets were not secured properly needed repairs. Paint was water thin and builder painted around hardware on doors and electric trim. Seeing other homes being built next to us, it's kind of amazing Pulte is able to get these homes ready for the buyer. TRADES do not clean up, dust, debris, and garbage is left every where inside the homes until just before closing. Leaf blowers are not a normal home cleaning tool. We repainted the inside due to seeing drywall mud, texture peeling off. During the framing inspection, bare minimum code is met. No trimmer studs on interior doors, large framing nails protruding all over in wall cavities. 24" interior spacing of studs. Glass is scratched on sliding doors and windows. A level and tape measure would make a better quality home. Pulte's build time is very rushed 90 days. Fortunately, our area does not experience lots of inclement weather or earthquakes. Communication was good. Most buyers are out of town moving here, so Communication is important. It's disappointing to see some of my neighbors gutting a new home before move in. The upgraded options are EXTREMELY OVERPRICED, so alot of owners go standard and scrap them and hire outside contractors to upgrade. We will see how the warranty system works. ... More

The value for our house is great! The house was very dirty when we closed.

Overall construction process was great with Paul our construction manager. Overall design center experience with Christina was TERRIBLE. Everything was overpriced and they aren’t real designers. Sloppy design work and unresponsiveness. Alan from electrical was great. Only negative was the design phase it was over promised and underdelivered. This is resulting in us spending extra money and time to remove floors and things that should have been provided during the design phase.

We are happy with our home.

I think the builder is fine

Home was beautiful except not complete when closed.

Pulte has always in the past built a quality energy efficient home however in this case, the quality control was just not there. Heater was never checked and did not work, water lines for sink in the laundry room were drywalled over and the super never caught it, missing cabinet, crown molding and oven at walk thru. Home was not clean, smudges not the walls etc. Pulte tried to cram the close instead of taking time to make sure everything was done prior to closing. SLOW DOWN and check your work before you bring the home owner in for walk thru and closing!

real easy to work with. Good communication through out the whole process.

Don’t always follow through with what they say they will do. Also a disconnect between sales and field crew

While all the other homes in my neighborhood have decks that do not face other, mine and my neighbors do. So there is no privacy for either of us while using the deck area. My neighbor mentioned this to the builder as my home was being built. He tells me that he was told that is just the way it is. My floor plan is a reverse of my neighbors. Had my home been built with the same floor plan orientation as my neighbor this would not be an issue. The only saving grace from this, is my neighbor and I try to respect each others privacy when using our decks. But we should not have to do that had the builder plotted the floor plan correctly. ... More

Finish out was pretty good. Some options were significantly overpriced, others were reasonable. With studs 24" on center with no plywood on exterior (stucco goes on top of tyvek) a little concerned with how sturdy it is built. Seems to be pretty well insulated. Lack of natural gas in the community is a big draw back - every thing is electric.

Happy with our home. Pulte used some bottom of the line stuff though. We will replace as we go.

Electrical is below average, placement of outlets and fixtures is terrible. We are correcting their mistakes!

did a great job very happy

Great neighborhood with very nice amenities. Have an issue identified at the walk through with water damage in the backyard and boundary walls. Builder response was to take it up the contractor board.

The overall buying experience with Del Webb was good though I needed to give them a swift kick on getting certain matters moved quicker. The superintendent assigned to me was keeping me updated on the construction phrases via text messages and pictures. I would say he was great until he suddenly quit. The new superintendent filled in the position appeared to be overwhelmed. Some empty promises were never fulfilled or followed up. What bugged me the most is the grout haze, grout caulking and paint stains are on the face of the tile throughout, floor and shower wall. I brought this up to the superintendent at walk through and he said it would get taken care of. Guess what? It was never being taken care of and the house closed as is. I was out of town at the time of closing. As I returned, I was trying to reach the new superintendent but guess what? He decided to ignore my calls, text messages and emails. All I wanted was to get the tiles cleaned before moving in with furniture. I wasted six weeks trying to reach Del Webb and no luck getting anyone to solve the issues, except that I was told to move in first. It makes no sense to me moving in with funiture then to deal with floor cleaning. It's the inconvenience they do not have to deal with. Well, I could not wait any longer and finally had to move in. Currently I am dealing with "warranty issues" with Del Webb. The customer service manager is doing his job in scheduling contractors to come in. One problem is that certain contractors would not keep the schedule. I got bumped for the drywall and paint contractor the day of service to the next day. The other problem is the attitude of certain contractors. They would tell me there was no need to fix certain issues not because of what they believed but if of their laziness. That, I insisted in getting the issues fixed. One contractor even made racial comment about plus complained me nitpicking. ... More

Working with the DW Sales and Pulte Mortgage teams was very good. My Pulte mortgage rep, Danielle, was FABULOUS!! She worked FOR MY BEST INTEREST ONLY . . . which was so very much appreciated. The workmanship of the house seem rushed as numerous issues were detected at final walk through. Also, most ALL of the plants in front landscape have died. . . was not please at all with the response and care from their vendor, Kokopeilli.

My overall experience at Del Webb at North Ranch has been positive. I think they build a high quality home here. The Responsiveness to the warranty issues is a slow painful process. I wish they could just come get it done. It's taking too long for my issues to be resolved.

The overall process was fine. Our sales person was responsive and helpful with many ideas and suggestions. The design center help from Christine not so much. You must be your own advocate and press for action and information. We met with her in Feb 2022 still in the middle of a raging pandemic. She was not masked and seemed put out when she was asked to wear one. This is critical when meeting with older people in close proximity. If we were to do this again we would not meet her. The electrical designer Alan was top notch. Extremely helpful and had excellent input. Our first construction manager "Blue" was rude, condescending and poorly informed on modern construction principles. Many pieces of lumber used in framing were cracked and splintered. When asked about these issues we were told that these were cosmetic issues and he said "I don't need you telling me how to do my job." We immediately stopped the conversation and asked for a different manager. A new construction manager was assigned. Dexter did an excellent job taking over. He was helpful and knowledgeable. The overall product is a house. All new houses have issues that need to be addressed. The interior plastering has numerous globs and splatters. The baseboards were very poorly installed with corners poorly mitered. One sliding glass door is not installed square and is exceedingly difficult to open and close. There are other issues that are cosmetic and I am sure will be addressed through the warranty process. On the irrigation system the landscaper refused to properly install the backflow preventer. Testing of the assembly is required by the manufacturer, Uniform Plumbing Code and state laws. We were forced to pay for the required testing. This an essential piece of equipment that assures that the irrigation water does not backflow into the drinking water system. Overall we would buy again but be more proactive in checking the construction process to include bringing a level and square to the house. ... More

(I'M BET DEL-WEBB WILL VET THIS OUT OF THEIR REVIEWS)BUT HERE GOES, Over all and after all things added up, the cost per sq ft was a lot higher than we expected, many things not in the initial price added up fast, compared to sq ft what we would have paid on a completed home in the same city.

Overall home construction very good. Finish work lacks craftsmanship and attention to detail. Warranty service department did provide us with good customer service with the issues identified after the final walk through. Warranty service call technicians very professional, arrived on time and fixed all of the identified issues.

At the end of the day, you will have a quality home in a great location, You will also have some of the most annoying times of your life getting there. Just remember why you wanted this and it will happen.

We will recommend this community to our friends, but buying during a pandemic turned out to be something to avoid if possible. We look forward to living in and enjoying the community.

The timing of our purchase and closing was very short and stressful, but they met all there promised dates and we were able to move in right on schedule. With a last minute rush to finish the house quality of some of the work slipped a bit, but they have promised to fix all issues. It is a beautiful community and we are looking forward to many great years here.