Del Webb Reviews in Las Vegas, NV

Very disappointed with the Communication about things in my home I purchased a spec home and have very little communication about items in my home. Such as no idea where my tile was purchased as I have issues and have no idea who to contact

Our home took forever to be completed since the contractors were working on multiple homes at once. The workmanship was not what I expected but I still love my new home. There is nothing that cannot be corrected but at the price point I expected more.

The wood work in this home is horrible. Flooring company was sloppy when laying the grout. Been in the home for 2 months and none of it has been fix. Not scheduled for another month.

I would think that being as large as Pulte is, that they would be more accommodative to disabled veterans in the buying process.

Lets start at the sales office. Were never told the model was different of what was built. Different roof tiles, windows that did not open and doors that were eliminated. When questioned were told that the model was reengineered. Nice if salesperson told us this at the beginning. The construction of the home in my opinion is not quality built. The 2x4 exterior walls with no sheathing when 2x6 would add more insulation and sheathing would make a much sounder structure. Interior walls at 24 inches on centers is another thing I did not like. The floor outlet in the great room is useless as it cannot be put where you want it. Limits furniture layout. The base price for the house is reasonable but the addons are way overpriced. I wanted a side door in the garage but at $10,000 insane. We chose to have different interior paint other than the base white. Cost $5800 Does a different color paint cost this much maybe some additional labor. In costing out the money we spent on upgrades $72000 my cost to do would have been at least 35% less. If I had to do it over again, I would buy the base home and do the upgrades on my own. At the end of construction, we did a walk through with the Project Mgr. and noticed a lot of blue tape for things to be corrected mostly paint, the big disappointment was the carpets were not put in the right rooms. We did close after the walk through but will never do this again until we have a second walk through to make sure everything is completed to our satisfaction. Upon moving in we still had blue tape on walls for paint touch up and we noticed other areas that needed touch up, During the next four weeks in the home we had the following issues , crack around exterior window, 2 cabinet doors came apart, broken shelf in cabinet, exterior doors needed adjustment, crack in mirror where outlet was installed, micro wave frame came loose, plunger in sink not connected, kitchen spray nozzle needed adjustment, patio ceiling needed to be repainted, window installed crooked needed adjustment and electrical issues. There were some outlets that did not work switches hooked up wrong. These were corrected but it took them 2 hours. We signed up for the white service and had a difficult time getting this service as no one seemed to know about it. We are waiting for some things to be completed. Another issue was the filters for the ac/heating unit. I was told they were changed after the completion of construction but when I checked them, they were clogged and full of sheetrock dust. Very disappointed that there were so many issues in this build. Most of these items should have been noticed by your project manager example: how can you not notice that the wrong carpets are installed!! We love the Mesquite area and hope to enjoy are new home once all the issues are taken care of. ... More

We wish that Pulte,would have been more flexible with our closing date. It seems everything had to be by Pulte rules. The outside paint job on my home was terribly substandard hopefully it will be corrected for future home buyers.

This is the second home that I purchased from Pulte and it will be the last. The first house which was located in Florida had a terrific floor plan and the service that I received from Pulte was good. I liked the floor plan for the current house in Lake Las Vegas but after living here for a few weeks I realize that there is too much useless space. This means that the places where space is needed are too small (ex. closets, kitchen cabinets, pantry). The worst feature about this house is that that the air conditioner and the forced air unit were installed next to the master bedroom. There are three thermostats in this place which means that the air conditioning system cycles three times in a row to cool the entire house. The compressor and forced air unit make a tremendous amount of noise every time they start and stop and this makes it very difficult to get any sleep. Whoever designed this system was brain dead. ... More

The bidding for lots was sold as fair for buyers. In reality it only served to drive up purchase prices. Repairs after closing take a very long time. Buyers are responsible for purchasing the higher cost appliances because only the stove and dishwasher are included. Some materials are less than good.

Pulte homes wants you to use their own mortgage, title and home owners insurance, the title company is high on closing costs, the insurance gave us a quote that would not even cover the cost to rebuild the home, the sales agents are not working for home buyers, they 100 percent represent the builder, make sure you have a legal expert look over the contract before buying, watch the upgrades, the upgrades are over priced and they claim a upgrade on something. Others would consider standard, make sure you take pictures on final walk through and look at every corner, wall, moldings, plumbing, fixtures and cabinets, also more people gave electric dryers, pulte only installed hook up for gas dryers, electric not an option, if buying in a del Webb community with pulte homes, just do your homework and be ready to know they will tell you something and change it later, the community is great, the home building experience, not so great.. ... More

Great Home except 30-Day warranty issues need to be addressed in a timely manner. Too long to verify and eventually execute fixes. I realize lots of homes being done now and Labor shortages contribute to this but Co. needs to increase Labor Force to take care of these issues. You pay half a million dollars for a home you should expect discrepancies to be fixed in a timely manner.

Lots of annoying little problems. The construction materials seem cheap and inferior.

The closing experience was very stressful and made the home buying process a very negative situation.

It is a bit too early to rate the overall experience. I would want to make certain that the early request for warranty work is evaluated, prior to providing any extensive review.

Overall we love our new home and neighborhood, however we are very disappointed with the quality of finish trim and paint. the painting is about as bad as I have seen, flat paint in bathrooms and kitchen?? white only?? baseboards un-sanded, un-calked and un-painted in the majority of the house? with the price escalations that have occurred over the past year, Pulte can afford to properly paint a small house. The paint is readily available, we have checked.

Moving from one Del Webb to another does not come with any perks. It’s like starting all over. The sales dept had their hands tied in offering lots to sell. The release of lots was done in stages and pricing was not as advertised. We paid $37,000 more just for the bare minimum of the homes original stated price. Pulte Mortgage representative was a disaster. It was not about the consumer. It was how to make their job easier. Always had problems getting call backs and verifying interest rate hikes. Finally cut ties with the mortgage side of the house. Hated to give up the incentive on the loan. In the end it saved us thousands of dollars. The construction superintendent Matt was the best. He kept us informed of the project and any delays. He was very thorough in his walk through explanations. Don’t expect the build to be perfect. Labor is not skilled and they expect someone to clean up the mess they make. Embarrassing for a company such as Pulte. This is their new normal. It shows up in every phase from start to finish. Would I purchase from them again. No. Would I recommend them. No. As the mortgage specialist said to us on the calls; “ This would make my job so much easier if you did this for me. “ This is Pultes mission statement. ... More

In house for over 2 months. Still missing a couple kitchen cabinet doors and a laundry room cabinet door Windows cracked and seals broken No sense of urgency to get things done after house closed

Basically, this was a bad experience that should have been exciting for this new chapter in our lives. Many mistakes were made with the add on's we purchased, and they seemed bothered that we wanted them fixed. We had to continually request and follow up on issues that had not been completed at closing. After a month we are still waiting for some of the items. The walls seem thin and we can hear everything going on from most rooms in the house. The light switches do not make a lot of sense to where they are connected.

First and foremost, salesperson and home foreman were great and totally responsive, the same cannot be said of anyone else there...what was to take 6 months took 10, impossible to get any real timing or info, houses bought after us were done months before...GM basically said he has two years to build home and would be happy to let me out of my contract (um nooo since at that point they were charging $60,000 more for my house...) we are in now , finding some issues, but the warranty gentleman is awesome. BTW it is IMPOSSIBLE to find a phone number for Pulte/Del Webb corporate , not online, not in print, no one will give that to you...wonder why? As a homeowner and stock holder am disappointed with Senior Management... ... More

Bad closing experience with Builder. All buyers should be careful!!!

Be ready for delays and unfinished house at completion

Ask for Tanya in the sales office. Ask for Ron as your building superintendent. Expect laborers to take no pride in workmanship and leave trash everywhere. Be VERY cautious when going to the design center. Their samples are not actual representations of what you will get in your home. Keep detailed records of all upgrades and ensure that they actually get placed into your home. Expect great service post closing date from Darryl.

when it comes to options that you want or is needed you must ask ask ask. they don't tell you everything that is available.

Very poor craftsmanship of base board moldings and doors, nail holes not filled or sanded, caulking not smoothed or remove just painted over, very disappointed in finished detail work. Brand new house and I have to go over everything and repair it myself.

Look very closely at all aspects of the home--the little things. Check very carefully for insects. Paint issues, grout smears on tile, doors, drawers,and locks with keys. Don't assume everything works/is OK. The main gate is left open on the weekends. The other gate is never closed, and locked. So It's not really a gated comunity at this time like I assumed. Ergo, I had to purchase ADT--UGH!

The buying experience is good but after an hour walkthrough or turn over is not enough as you go thru each day, you’re finding more and more that should have been done or corrected before the turn over of the house. Each detail is a must to be inspected by each homebuyer based on their upgrade’s and quality Of materials and the way it was installed.