Del Webb Reviews in Las Vegas, NV

It was ready when they promised

Our experience with the Sales team and Design Center was great. From the time we saw the model house to the closing of our escrow, it went smoothly. For the most part, we are pleased with the house. Due to obvious imperfections (eg: molding, painting, caulking, etc.) we are still waiting for these items to be addressed. In the haste to get the home finished, we feel that there was lack of attention to detail. But the good news is, after meeting with the warranty department, things will hopefully be addressed and get completed in a timely manner.

Home was beautiful except not complete when closed.

There were really no surprises through the entire process. The pricing estimated through each step stayed consistent with the actual cost.

The workmanship is similar to the old Fox and Jacob track homes. I wonder if worker take any pride in their craft.

The entire team at sun city mesquite and Pulte mortgage were awesome! Thanks!

I love our Project Manager Matt. He's very attentive and quick to react to any problems we may have, big or small. Some items are a little shabby and surprised us the sub-contractor would leave it that way.

Overall met my expectations and happy with outcome.

Everything went great from initial meeting with sales rep to move in!

Of course I recommend your company - it is the best in Las Vegas.

At final walk thru all punch list items were addressed and told would be corrected prior to closing. None were completed. Upgraded Appliance package was not installed and we were not advised of it before closing. We had to ask about it afterwards. Still waiting on them to arrive. Would have been nice to be told ahead of time. Gas line stub for BBG was not installed. When they came back they installed it in wall but never hooked it up in crawl space to main gas line. Rush to finish without good followup.

Contractor was responsive but very busy with other homes.

I can't believe how bad Del Webb and Pulte screwed up my forever home. The issues are deep and systemic. Their procedures on dealing with these issues as well are a serious problem. I have floors w/ grout all over them after the install of tiles. Yet, for weeks I can't move in, and even today Feb 2 I sent another email asking when they will come out and fix this. NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is absurd, these people are complete and utter charlatans... keep saying "just close on the house, we know there are quality problem but we'll fix the problems" It's an complete lie. I have contacted the Sales agents, the field service manager, the customer service manager, the Better Business Bureau, and now Pulte HQ in Atlanta. I am calling around for lawyers and this week I'll be calling all the local TV stations who have consumer affairs divisions. ... More

The builder just rushes to finish the homes so they can get them closed and move on. As a result, quality is not what it should be. Once you close, it is up to you to stay after customer service to have the items on your punch list fixed/replaced. They don't seem to care about providing a good customer experience. They will use every excuse, Covid, supply chain, backorder, etc., to mask there inefficiencies

We built a new home in Sun City Mesquite. It is beautiful! We are pleased with the quality of materials used. The sales person and construction general were absolutely the best! We have had the best experience ever. There are some issues that I've found after 30 days and they are coming back to touch up paint, make them right. I would highly recommend this development.

The sales, design, and construction staff all work hard to meet the client's needs. They want to deliver a top quality product.

Del Webb’s commitment to deliver a home of superior quality and beauty, was definitely met in my case. I was kept well informed, step by step, through every phase of the building of my beautiful home, via email.,Any issues that occurred during my “Final Walk Through”, was immediately address!!

Supply chain issues and labor shortages caused us major inconvenience. Since we have been in there have been a few minor problems which, for the most part, have been resolved. Overall, we have been quite satisfied with our new home.

Efficient, Competent, Great Follow-Up Friendly

The entire experience, from sale to closing was excellent

I found the home buying experience was difficult but partially because the pandemic. I would purchase a home already built if I could do it again. I'm very happy with my home but its nice to see what your getting and Pulte does not let you customize anything which I found to be frustrating.

Pulte has always in the past built a quality energy efficient home however in this case, the quality control was just not there. Heater was never checked and did not work, water lines for sink in the laundry room were drywalled over and the super never caught it, missing cabinet, crown molding and oven at walk thru. Home was not clean, smudges not the walls etc. Pulte tried to cram the close instead of taking time to make sure everything was done prior to closing. SLOW DOWN and check your work before you bring the home owner in for walk thru and closing!

From the very beginning from touring the model homes and meeting the PulteMortage Group team, the whole buying process was handled very professionally with attentiveness, promptnesses, and transparency. The quality and value of our new home is top notch! Very happy and excited to have made this transition into the 55 plus retirement community. The clubhouse and amenities are very nice for the residents to gather and enjoy.

Did a very excellent job dealing with the Covid problems

Much improved since our previous purchase.