Del Webb Reviews in Las Vegas, NV

I found the home buying experience was difficult but partially because the pandemic. I would purchase a home already built if I could do it again. I'm very happy with my home but its nice to see what your getting and Pulte does not let you customize anything which I found to be frustrating.

I would not recommend a Del Webb home if I were asked about it

THE QUAULITY OF THE CONSTUCTION AND FINISH OF THE HOUSE IS JUST OK. BUILT LIKE A RENTAL HOUSE. #1 THE GARAGE SHOULD BE INSTALLATED AS A STANDARD FEATURE. I TRIED TO GET PAUL TO HAVE THE GARAGE INSTALLATED AT A STAGE THAT WOULD HAVE BEEN NO PROBLEM, ONLY THE WIRING WAS DONE I WAS WILLING TO PAY FOR IT. I ALSO TRIED TO GET GET THEM TO ADD SOME ELECTRICAL NO NEGATION. THE UPPER MANAGEMENT IS NOT WILLING TO WORK THE CUSTOMERS. I HAVE BEEN IN A CUSTOMER SERVICE TYPE BUSINESS FOR 45 YEARS AND IF YOU WANT REPEAT CUSTOMER YOU NEED TO TREAT THEM A LITTLE BETTER. AFTER TALKING TO OTHER BUYERS THEY SAID THE SAME THING YOU GUYS ARE VERY HARD TO WORK WITH. ... More

Follow up and warranty work has been non existent. They keep putting off the fixes for months. I have moved in with things like doors that don’t fit in the frame, and cabinets that are broken.

Local Sales office was responsive and trustworthy; however, they had no authority to address our issues. We were treated rudely by the construction lead during a field inspection. The specifications for the laundry cabinets were conflicting and led us to believe we were getting something we never received, and after traveling 80 miles to the design center we were given an insulting $300 gift card to make up for a $6k mistake. We were not informed that we would be closing without an oven until a few days before. There was never any follow up on this issue, only when we pressed the City of Mesquite did anyone contact us. We are still awaiting confirmation of an oven being delivered. The sales office and the workers are terrific. It is the management and the poor communications between design-sales-construction that is the core problem. The construction sites on our street look trashy and there is frequently debris flying around in the wind. We have had to take two nails out of our tires and replace a tire ($300) because of a gash caused by a piece of metal we ran over at night. We really do like the home but again the overall experience has been negative, very unlike the customer-focused and positive experience we had six years ago when we first built here in Sun City. Our more recent experience reminded us of the days of Pulte Homes in Michigan in the 1980s. Not good. ... More

rush to close but never complete move in issues never complete warranty issues. no touch up paint supplied. Contract not honored.

The communication to us from the Sales office and building Manager was very poor. The whole experience was terrible but the DelWebb North Ranch community is beautiful

Pulte is a for profit organization, which is fine, however, they do not have any interest in talking to the customer throughout the home building process. They cut corners where possible and charge the highest prices. Don't believe the sales person, they are going to tell you anything to get you to buy and then there will be an excuse for everything when they can't deliver. They will also retaliate so be careful what you say to anyone involved in the entire process.

After living in the new home for 2 months, I can now see the slipshod construction. Ramshackle quality. I thought I was moving into a more refined community. Instead what I find is the intolerable noise from all the ATV's that ride all over my block by Elderly Easy Riders. The NOISE comming off of Falcon Ridge is like nails on a chalk board. There needs to be a sound wall. The heavy traffic reverberates all though out the paper thin construction. The Poliars ATV that Illeagl for street use in Calif, is permitted in Mesquite. They scream at outrageous DBs to achieve 24 mph and are obnoxiuos beyond belif. Why the HOA and community would allow these inconsiderate relics from Yasgars Farm to have and drive these things destroys the senerity of the community. The marginal constuction of the house does nothing to insulate the people living in it from the offensive noise level. Terrible place to live. ... More

We had a terrible experience and would never recommend Pulte homes to anyone. We were excited about the Model homes and our Salesperson, Zac, but after we signed our contract everything deteriorated. Pulte sent numerous emails regarding your 10-step process but our original Super, Brogan, said (and I quote) "I don't pay attention to those emails" which meant we were never given the opportunity to walk our home prior to drywall; this was an enormous problem given Ron works for the government and needed to confirm some of the electrical wiring in the walls. We also contacted Brogan's Supervisor who was unwilling to do anything to help us with the drywall issue. Brogan was replaced with Dexter--Dexter was responsive in the very beginning but again, as the emails came to us from Pulte with the next steps Dexter was not responsive at all and NEVER returned any of our phone calls over a 2 month period of time. We resorted to reaching out to our Salesperson Zac who ALWAYS came through for us. Our walkthrough was a joke--we've never seen so much blue tape in our lives--and again Dexter was unresponsive to our phone calls, although he would respond to our texts now and again after 2 or 3 days (where's the customer service)? The design for the Low Threshold Walk-in Showers we spent $12,000+ per shower (x2) on was changed shortly after we purchased the home but no one bothered to tell us or give us an opportunity to select a different shower, so now we're stuck with two Showers that have a 1" drop from the Bathroom floor to Shower pan which is a problem for my 85 year old Mother to navigate. The tile surrounds in the two Showers could not have been installed by professional tile setters--my 8 year old cousin could have done a better job. Finally, we spent $15,000+ on Kitchen/Bathroom Cabinets which were AND STILL ARE a mess--a piece of the crown is a different color than the rest, there are chips everywhere, the rollout trays were only partially installed and slanted so you couldn't roll them out, and numerous other issues; needless to say, we closed February 8 and we are STILL WAITING FOR THE CABINET REPLACEMENTS!!! We have a 4-page "30 day Warranty Service" list that is almost complete thanks to Daryl in Customer Service. Thanks to our Salesperson Zac (again) he hooked us up with Daryl in Customer Service who has gone above and beyond to fix all of the issues in our home. He's been on top of the Trades and checks in often providing follow up and support. Now I ask you, after reading this Review would you buy a home from Pulte? ... More

Working through the building and buying process was the worst I’ve experienced. Inflexible, demanding, impersonal are a few words I’d use to describe the purchase experience. Support after sale is poor, ie, discovered a horribly crooked wall and was told they could come out to start repair in one month. I pushed for quicker and now the representative has abandoned us.

Our salesman "P" was great. However, the quality of construction and the problems we're having are frustrating and after several months in home are still waiting for remedies to problem. They put us on the schedule 4 months out to have things fixed... but we keep finding additional issues.

Very poor quality and workmanship. We've found so many things that weren't properly finished so that they would last for the life of the house. We were sold on the model but found it substandard to the impression created.

Hard to believe what a half a million buys you in Del Webb. Pulte workmanship and materials is shoddy. Kitchen cabinets append a strip of wood on cabinet doors to fill gaps. Tile lots from Arizona Tile have large color discrepancies. Microwave is so bottom of the row it won’t pop bags of popcorn and takes longer to heat everything. Vent in laundry doesn’t draw. And who would build a laundry room without a 220 outlet!!?! Paint is nothing more than a primer. Vinyl windows allows sand to blow in. Could go on but you get the idea of value.

Our experience wasn't the most pleasant. We found that communication lacked from the foreman of our build and that he didn't follow through. Many things weren't done at closing and getting them to make any exceptions wasn't possible. They point to one another and act as a huge conglomerate. Months after closing we still don't have some of the "upgraded" things we paid for in this build.

Moved in. Probably the worst workmanship I've seen. Corners aren't square. Windows have wind blowing through the sides. Stucco has big cracks forming on the outside. The guest bath has full blockage of rocks and mortar 2' inside the wall. We try to get them to come out and fix, but they can NEVER accommodate our work schedules. They want us to take work off to accommodate their schedules, to fix the crappy work they did. We did take off 4 hours from work for their plumber to come the first time and fix their problems and he didn't have the right tools to fix it, so now they want us to take another 4 hours off. So far, it's just been a terrible experience with Del Webb. ... More

Custom er service is awful.

Unfinished and filthy. Poor follow up and home missing basic items throughout community. Models and clubhouse clean and landscape looks great. Homes left partially finished and it’s shocking how dirty the homes are left once completed and the building materials left behind.

It's extremely disappointing when trades (contractors) don't care about quality. Slap it up, poor results and deal with it after the fact. Large disconnect with the sales department, design center and construction.... No one takes responsibility, they all pass the buck. It doesn't matter if its a 5 million dollar home or a million dollar home, its all very poor!

Community is great but Pulte doesn’t communicate and build quality is poor. You have to want to live here bad enough to deal with a poor quality home from Pulte.

WOULD NOT tell anyone to go with Pulte underwriters ! Three times I was told that paper work was done , that was not the case.

Superintendent on my project was phenomenal. Very attentive always got things done.

The are building in this community in mass quantity and I feel that they do not have enough personnel to provide good communication with home buyers. Was told many times by our sales consultant that he had at least 50 home buyers to take care of and could not be as responsive as we would have liked.

That this is not a typical Del Webb property. Nothing i experienced at other properties are here. Wish the sales agent had told me that the facilties would not be like other Del Webbs. No food at club house. No dog park. Not many events for folks to meet

The lack of communication during and after construction was, and continues to be, very unprofessional. The sales person was great, but the people handling the mortgage and title were careless in their work with us (especially when it came time for the wire transfer) and that created a very stressful situation for us as buyers. After living in the house for a month, we still have numerous unresolved issues (such as no caulking in bathtub, large gash in wall by the cooktop hood, lots of paint/glue/something spots on the floor tiles, pantry shelves and doors are missing as are towel racks in bathrooms). Someone finally came around and installed a gasket around the exterior door frame of the door in the master bedroom. The gaps were so big that wind, sunlight and lots of bugs came in the room. And did I mention that there were several families of field cockroaches and crickets living in the house when we moved in? The interior of the house upon closing was dirty and landscape sand was on the driveway/patio/sidewalk pavers which eventually was tracked into the house. This huge lack of details is not what we expected out of such an expensive house. ... More