Del Webb Reviews in Las Vegas, NV

Very poor quality and workmanship. We've found so many things that weren't properly finished so that they would last for the life of the house. We were sold on the model but found it substandard to the impression created.

Hard to believe what a half a million buys you in Del Webb. Pulte workmanship and materials is shoddy. Kitchen cabinets append a strip of wood on cabinet doors to fill gaps. Tile lots from Arizona Tile have large color discrepancies. Microwave is so bottom of the row it won’t pop bags of popcorn and takes longer to heat everything. Vent in laundry doesn’t draw. And who would build a laundry room without a 220 outlet!!?! Paint is nothing more than a primer. Vinyl windows allows sand to blow in. Could go on but you get the idea of value.

Our experience wasn't the most pleasant. We found that communication lacked from the foreman of our build and that he didn't follow through. Many things weren't done at closing and getting them to make any exceptions wasn't possible. They point to one another and act as a huge conglomerate. Months after closing we still don't have some of the "upgraded" things we paid for in this build.

Moved in. Probably the worst workmanship I've seen. Corners aren't square. Windows have wind blowing through the sides. Stucco has big cracks forming on the outside. The guest bath has full blockage of rocks and mortar 2' inside the wall. We try to get them to come out and fix, but they can NEVER accommodate our work schedules. They want us to take work off to accommodate their schedules, to fix the crappy work they did. We did take off 4 hours from work for their plumber to come the first time and fix their problems and he didn't have the right tools to fix it, so now they want us to take another 4 hours off. So far, it's just been a terrible experience with Del Webb. ... More

Custom er service is awful.

Unfinished and filthy. Poor follow up and home missing basic items throughout community. Models and clubhouse clean and landscape looks great. Homes left partially finished and it’s shocking how dirty the homes are left once completed and the building materials left behind.

It's extremely disappointing when trades (contractors) don't care about quality. Slap it up, poor results and deal with it after the fact. Large disconnect with the sales department, design center and construction.... No one takes responsibility, they all pass the buck. It doesn't matter if its a 5 million dollar home or a million dollar home, its all very poor!

Community is great but Pulte doesn’t communicate and build quality is poor. You have to want to live here bad enough to deal with a poor quality home from Pulte.

We have lived in our house for a little over a month and we still have many issues. The workmanship is sloppy and has no quality. The construction managers lie right to your face. They tell you they will fix an issue and do nothing but lie. I would never buy a Pulte home again.

WOULD NOT tell anyone to go with Pulte underwriters ! Three times I was told that paper work was done , that was not the case.

Superintendent on my project was phenomenal. Very attentive always got things done.

The are building in this community in mass quantity and I feel that they do not have enough personnel to provide good communication with home buyers. Was told many times by our sales consultant that he had at least 50 home buyers to take care of and could not be as responsive as we would have liked.

Record everything! Don’t trust their financial department! When in doubt, see first two sentences!

That this is not a typical Del Webb property. Nothing i experienced at other properties are here. Wish the sales agent had told me that the facilties would not be like other Del Webbs. No food at club house. No dog park. Not many events for folks to meet

I have filled out a survey already but never got feedback from Pulte so I am not sure they are even listening. There is SOoooo much to try to convey that I am concerned that I will run outta space. 1) Sales agent was poorly responsive with 2-3 days to answer questions. 2) Pulte Title erroneously informed me that I owed them money at closing so we were scrambling the day before we left Colorado (with access to my bank) to get to Nevada. Due to a great agent within Pulte, they were able to get this figured out (that they actually owed ME money ($16K) at closing). 3) If I had been forced to reschedule the signing, I woulda been forced to rearrange travel and suffered rescheduling & lodging fees. 4) After the money was figured out, we were still unsure if we could tour the property, arrange/inspect warranty work on paint, construction, etc. and still close. It was literally the morning (8:30am) of closing that we found out we had everything ready to sign. 5) Paint quality was terrible!! Master bedroom's Tray ceiling has cracks at the intersection to the wall. We were told it lacks proper caulking and needs to be redone with caulk & paint. Baseboards were spotty, streaky and sections unpainted throughout the house (they have sent and excellent painter out twice (9 hrs so far) to do touchups and he is returning again to finish up). 6) The shower door leaked and the warranty repair worker said this happened to nearly all of the showers after they changed the style/vendor. He fixed it 90% and I had to finish the final caulk seal myself. 7) I purchased a WIFI signal extender but nothing was hooked up, there was no manual for me to work with/ from and it required a switch from the modem/router that was not dropped off. I called the sales agent and he didn't know what to do. The warranty agent didn't know what to do so directed me to the warranty office. They set up an electrician warranty visit and HE knew what to. He installed the switch, connected the prewired extender and guided me through the WIFI connection (Where's the neighborhood 10 yr old when you need one? :-)). 8) I am not a computer expert but I am not computer illiterate either but the doorbell was not connected correctly or charged for use. I finally (with YouTube) figured it out. The house thermostat is quirky, requires a phone app to control and is still unclear if I can just run the fan instead of the AC (it times out on just the fan). Pulte should have someone that can walk the new tenant through these things once you move in. They offer a "White Glove" service at the design center but this is before you are ever ready or experienced with your devices. Of course, they charge you extra for this service! Come on!!! Just roll it in to the house fees and offer a year of a consultant to visit and help connect you (or find that 10 year old). 9) We have never lived in the desert so we had no idea if we needed the services of a bug spray service or not. Several stopped by to sell us their services. We finally went with one but would have liked guidance/suggestions on this. All in all, I feel the quality of the build is good but the workmanship & support leaves a lot to be desired. The Pulte workers & agents, for the most part, want to do a good job for you so they have to work "above & beyond" to just make things workable/successful. I cannot figure out how Pulte keeps their employees! I am not sure if I can recommend Pulte but if I did, I would strongly recommend that the buyer be VERY discerning, very observant and very critical on their build outcome so it is done right. Read and watch everything/every detail because Pulte corporate is not your advocate. ... More

The lack of communication during and after construction was, and continues to be, very unprofessional. The sales person was great, but the people handling the mortgage and title were careless in their work with us (especially when it came time for the wire transfer) and that created a very stressful situation for us as buyers. After living in the house for a month, we still have numerous unresolved issues (such as no caulking in bathtub, large gash in wall by the cooktop hood, lots of paint/glue/something spots on the floor tiles, pantry shelves and doors are missing as are towel racks in bathrooms). Someone finally came around and installed a gasket around the exterior door frame of the door in the master bedroom. The gaps were so big that wind, sunlight and lots of bugs came in the room. And did I mention that there were several families of field cockroaches and crickets living in the house when we moved in? The interior of the house upon closing was dirty and landscape sand was on the driveway/patio/sidewalk pavers which eventually was tracked into the house. This huge lack of details is not what we expected out of such an expensive house. ... More

Would not recommend to worst enemy

The overall experience has been frustrating to say the least, 11 months to build, and quality is lacking!

Tanya was great , mortgage people should be fired

It's been my experience any time you have a new community the contracted builder has marching orders to build so many homes per month. The builder is only as good as the sub contractor's they employ. 99% of the time there are no sub-contracting supervisors to monitor the daily work of their employee's doing the installs. Usually there is only an on site company superintendent who oversees the building process. If the sub contracting employees don't have pride in their craft, you wind up with shoddy workmanship. DO IT RIGHT THE FIRST TIME! Companies are in a hurry to sell homes, so build them fast. ... More

Move in 11/19/21. Nevada water notified me on a progressive leak 35,000 gl on my property. Notified the builder thru Las Vegas Warranty, Rick Crain field supervisor told me its out of their hands due to meter xfered to NV Water already. I was out on what to do next. Kept informing the builder up until I got hold of the Clark County District Supervisor. On the day of 12/03/21 finally Mr. Crain acted upon and told me to stop sending e-mails. I was furious. My water bill a big question on how to bill the builder. This is chaos! Up to now the lists continues on major discrepancies.

Disappointed with the process and the quality of work.

No concern for customer service. No resolution. No walk through. Never again Del Webb or Pulte.

Dear Del Webb not sure if this is your fault but Pulte builder rushed us through the walkthrough and said that all the items we wanted fixed would be. But Ron from Pulte who did the walkthrough with us did not tell us we would never see him again and any construction issue would need to go through Pulte Warranty and we would be held captive at the subs availability. Obviously Pulte had issues with the subs before we closed and rather than push off our closing they shifted the burden on to us the new homeowner. At this juncture, we have not been able to move into our home even though we are making the mortgage payments. Twenty-some days after closing we had a leak in the living room wall. This leak occurred in July 2022 and now it is almost September and they still have not repaired and we have a big hole in our living room. We are thankful that we had not moved in our furniture. Aside from the water leak we have a scratched and yellow bathtub in second bathroom which tub we never used. Granite chipped and scratched so many issues that have not been replaced or repaired. So I feel this builder has impacted the trustworthiness of your company. It took us over a month to talk to someone from construction because no one wants to address the issues. Now, Pulte is telling us that it will not be until mid September before they can fix the hole and start addressing the other subpar workmanship. We are sad and heartbroken that we cannot move in yet are paying on this mortgage. ... More

Wall and ceiling textures substandard. Texture Compound droppings and smears on baseboard's and casings. Painting of millwork especially Baseboards look like they were blasted with sand and debris from not prepping floors by sweeping, blowing and vacuuming floors before spraying paint. Used nail guns instead of screws to attach scribe strips to casework. leaving gapes and voids between cabinet styles and scribes. Substandard Cabinets less than HUD Homes or mobile homes. Stucco EIFS droppings on door thresholds and finish concrete. Glass scratched from Stucco EIFS System or improper cleaning procedures. Garages not Taped and finished for Painting and not painted. Facia Boards not attached together at splices. Masonry court walls have a abundant of Mortar Droppings and smears on face on Concrete blocks. Garage wall and ceiling is not insulated. Wood Framed Walls are only sheathing of 35percent of wall areas. 65 % of walls have only House Wrap for a substrate. Shoddy work / substandard work in general. ... More