Del Webb Reviews in Las Vegas, NV

No concern for customer service. No resolution. No walk through. Never again Del Webb or Pulte.

Dear Del Webb not sure if this is your fault but Pulte builder rushed us through the walkthrough and said that all the items we wanted fixed would be. But Ron from Pulte who did the walkthrough with us did not tell us we would never see him again and any construction issue would need to go through Pulte Warranty and we would be held captive at the subs availability. Obviously Pulte had issues with the subs before we closed and rather than push off our closing they shifted the burden on to us the new homeowner. At this juncture, we have not been able to move into our home even though we are making the mortgage payments. Twenty-some days after closing we had a leak in the living room wall. This leak occurred in July 2022 and now it is almost September and they still have not repaired and we have a big hole in our living room. We are thankful that we had not moved in our furniture. Aside from the water leak we have a scratched and yellow bathtub in second bathroom which tub we never used. Granite chipped and scratched so many issues that have not been replaced or repaired. So I feel this builder has impacted the trustworthiness of your company. It took us over a month to talk to someone from construction because no one wants to address the issues. Now, Pulte is telling us that it will not be until mid September before they can fix the hole and start addressing the other subpar workmanship. We are sad and heartbroken that we cannot move in yet are paying on this mortgage. ... More

Wall and ceiling textures substandard. Texture Compound droppings and smears on baseboard's and casings. Painting of millwork especially Baseboards look like they were blasted with sand and debris from not prepping floors by sweeping, blowing and vacuuming floors before spraying paint. Used nail guns instead of screws to attach scribe strips to casework. leaving gapes and voids between cabinet styles and scribes. Substandard Cabinets less than HUD Homes or mobile homes. Stucco EIFS droppings on door thresholds and finish concrete. Glass scratched from Stucco EIFS System or improper cleaning procedures. Garages not Taped and finished for Painting and not painted. Facia Boards not attached together at splices. Masonry court walls have a abundant of Mortar Droppings and smears on face on Concrete blocks. Garage wall and ceiling is not insulated. Wood Framed Walls are only sheathing of 35percent of wall areas. 65 % of walls have only House Wrap for a substrate. Shoddy work / substandard work in general. ... More

The expression if you have nothing nice to say don’t say anything at all. Period . I have a door in my master bedroom that is hanging on the floor they said they were going to fix it before I moved in never fixed it. I’ve got a door in my kitchen that’s cracked they said they put a piece of blue tape on it said they’re going to change the door that was before I moved in never change it. I bought a new house 20 years ago in Sacramento California, never had any these issues of problems. . Just honest with you with my experience

The builder rushed through the readiness of the home to meet an unrealistic close date. Instead of delaying the close, they forced the signing by threatening 250.00 a day penalty for each day beyond the target close date. The lack of quality has required many many service tickets and Pulte takes their time in addressing them. They continue to cite labor shortages for the poor quality, yet they offer no compensation for the hardship put on the homeowner, we are forced to live with it. We were out of state buyers which put us at a disadvantage with respect to monitoring the progress and the workmanship. Pulte totally took advantage of the fact. Advice to potential buyers, inspect EVERYTHING closely BEFORE YOUR CLOSING. Get it in writing that they agree not to push the closing until you are satisfied with the quality. Force a walk through with a sales person when you first look at the models. Have them point out everything that is an upgrade. You will find that the generic house in the base price is extremely disappointing, and that it will add a few hundred thousand to get all of the upgrades that make the house special. Lastly, tell your salesperson that you would like to attend a HOA meeting prior to committing. You will find that not one homeowner is on the board, and that they really don’t care what the homeowners have to say. They seem to think that 55+ adults should be treated like children to protect us from ourselves. I.E. they do not allow homeowners to drink adult beverages at the pool or clubhouse unless it is an event that the board sponsors. ... More

I can't believe how bad Del Webb and Pulte screwed up my forever home. The issues are deep and systemic. Their procedures on dealing with these issues as well are a serious problem. I have floors w/ grout all over them after the install of tiles. Yet, for weeks I can't move in, and even today Feb 2 I sent another email asking when they will come out and fix this. NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is absurd, these people are complete and utter charlatans... keep saying "just close on the house, we know there are quality problem but we'll fix the problems" It's an complete lie. I have contacted the Sales agents, the field service manager, the customer service manager, the Better Business Bureau, and now Pulte HQ in Atlanta. I am calling around for lawyers and this week I'll be calling all the local TV stations who have consumer affairs divisions. ... More

By far, the worst new house purchase I've ever made - this is my fourth. Pulte can speak of quality, but there is no evidence of quality in my house. And the design oversights are astounding. Even junior architects shouldn't make such fundamental errors - doors that open on to each other, doors that cannot be opened unless another door is closed, air vents over dining table and living room seating area, windows that cannot be opened all the way because there is no grab handle on the bottom of the windows to close them, 'frameless' shower enclosure only missing the cheap aluminum frame on the top side, shower door that only opens out so water drips on the floor and shower mat cannot be used, no towel rack - must step out of the shower dripping wet to reach a towel, and the list goes on. And the poor workmanship - damaged countertop, damaged cabinet doors, wrong shower tile, horrible paint application, and more. I've been in my house for six weeks and the 'warranty' work is ongoing. Thus far, no design deficiencies have been fixed. ... More

Do not be fooled by Del Webb's sales tactics - their "Build Quality Experience" is just a sales gimmick - Del Webb is a track house builder and the fit and finish of their homes reflects this - we spent over $40K for upgrades to our Kitchen, Master Bathroom and Flooring and the fit and finish is terrible - there is no quality control during the build process so nothing gets addressed until after you close on the house and then you are at the mercy of Del Webb's "Warranty Center" which is the most non-responsive outfit I have every dealt with - the tradesmen they send to fix the numerous things that WILL BE WRONG with your house are never on time and act like they are doing you a favor fixing the things they were probably responsible for messing up in the first place - if you want to buy into the "Del Webb Life Style" but also want a custom look to your home I would strongly recommend you forgo purchasing upgrades from Del Webb and have them installed after you take possession of your home by qualified tradesmen - Del Webb is good at cranking out track houses but custom work slows them down so they do not take the time necessary to do a quality job with anything beyond their standard finishes - we were hoping to purchase a turnkey new home but instead we have spent weeks trying to get all of the problems addressed by Del Webb's warranty department before we move into our new home - the inconvenience has been staggering and no one at Del Webb cares because they only care about quantity not quality - it shows in their attitude and it shows in their final product ... More