Del Webb Reviews in Las Vegas, NV

I would recommend this builder and Del Webb community to perspective buyers looking for an inclusive/ active community setting.

One of the first things I wanted done from the initial visit to the models was to be plumbed for solar…It was NOT plumbed for solar! Poor painting on front door as well as interior. “Gunk” on the tile floor that I cannot remove. Unhappy withe the space under all doors.

We love our new home and working with Darren in the sales office and Paul during construction has been wonderful. We look forward to settling into the community and enjoying everything Del Webb has to offer.

Construction manager was pushy to close, then no follow up on items found during walk through inspection. He made promise that items would be corrected, now he won’t return calls, text messages or emails. It’s been over a month since closing and still not moved in because of issues. We were pleased with house and buying process till after we closed.

Great experience Beautiful home Welcoming community

Our experience with the purchase of the Pulte home was fantastic from the beginning to the very end. Rick and Scott H were exceptional in making sure all the little things were taken care of to our satisfaction.

Del Webb and Pulte Builders made building a new home so easy. We lived in another State and we received updates and photos weekly. I would (and do) refer others to consider looking into it.

Entire team was awesome to work with.

From the salesperson to the construction manager this process was above my expectations. Questions were always answered promptly and issues dealt with timely. I absolutely love my new house and would highly recommend Del Webb.

The overall buying experience with Del Webb was good though I needed to give them a swift kick on getting certain matters moved quicker. The superintendent assigned to me was keeping me updated on the construction phrases via text messages and pictures. I would say he was great until he suddenly quit. The new superintendent filled in the position appeared to be overwhelmed. Some empty promises were never fulfilled or followed up. What bugged me the most is the grout haze, grout caulking and paint stains are on the face of the tile throughout, floor and shower wall. I brought this up to the superintendent at walk through and he said it would get taken care of. Guess what? It was never being taken care of and the house closed as is. I was out of town at the time of closing. As I returned, I was trying to reach the new superintendent but guess what? He decided to ignore my calls, text messages and emails. All I wanted was to get the tiles cleaned before moving in with furniture. I wasted six weeks trying to reach Del Webb and no luck getting anyone to solve the issues, except that I was told to move in first. It makes no sense to me moving in with funiture then to deal with floor cleaning. It's the inconvenience they do not have to deal with. Well, I could not wait any longer and finally had to move in. Currently I am dealing with "warranty issues" with Del Webb. The customer service manager is doing his job in scheduling contractors to come in. One problem is that certain contractors would not keep the schedule. I got bumped for the drywall and paint contractor the day of service to the next day. The other problem is the attitude of certain contractors. They would tell me there was no need to fix certain issues not because of what they believed but if of their laziness. That, I insisted in getting the issues fixed. One contractor even made racial comment about plus complained me nitpicking. ... More

Have a few issues with my new home so far I haven’t heard back when they will be taken care of. Paul Warn was a wonderful contact person to keep me updated. Details of the home may have been overlooked? We’re simple things such as painted doors, light fixtures, that don’t work sliding doors that have issues things that I would have thought after hiring, my own inspector would have been found? My daughter is a real estate person from Orange County. We have different people coming up to check the Del Webb retirement area out??. I will have a better handle on things after being in the home for more than a month hopefully? After things are addressed. ... More

This is the 1st time I've had a home built in community that required standardized designs. I was a bit worried that this would restrict my choices. Instead I was pleasantly surprised by the amount of customization Del Webb allowed while still retaining a community continuity of design. Del Webb assigns a dedicated construction manager to keep you informed. I can't comment on the others, but our construction manager was absolutely outstanding. He made the experience painless. He was diligent in ferreting out and correcting substandard work. I would not hesitate to buy another Del Webb home. ... More

Rely on your construction manager as the house is bing built. Communicate often and build a rapport. it will prove valuable in the end.

Very personalble and knowledgeable. Great front person.

My home is a great place to live. Thank you at Del Webb homes to make this place possible.

Very professional new home buyer experience.

This is our 4th time buying a new construction home so we have some past experiences to draw on to formulate this review. First, Sean in sales was amazing, as were other sales associates but especially Darren since we saw him if Sean wasn't available. Our construction liaison Marc did an amazing job at keeping us informed of the progress as well as making sure problems were addressed along the way. Ultimately the home turned out great and we are very pleased with the end result and the value we received for our money (for the most part) but.... there were definitely issues along the way that we had to note for the items to be fixed before things progressed too far and made corrections more difficult. It seems like a lot of the sub-contractors do not care about their final product and just pass the problems along to the next trade. There was some sloppy workmanship that we asked to be corrected and the trade would come in and try to cover up what they did wrong and apply a fix that didn't actually fix the problem. There were multiple instances of this occurring, but with Marc's assistance we were able to finally get all of the issues addressed properly. We felt like Pulte is deliberately setting the final walkthrough inspection/closing appointments very close to minimize the time you have for the inspection so that you feel rushed. A one hour window for a final walkthrough is not nearly enough to inspect a full home. Thankfully Marc cares about his customers and was willing to tackle any final issues we had. We have now been in the home for 4 weeks and we are still addressing issues that need correction but Marc has worked with us diligently to handle the remaining items. ... More

The Granit Kitchen Counter Tops which I paid 5K extra for are a disaster Corners broken off, chips, gauges, scratches, etc.. More than 30 in all, on all counters. These where noted prior to closing and after closing. Was promised all will be taken care of prior to closing. STILL WAITING 4 WEEKS LATER. Found out yesterday that our sales person quit. Also that the "Customer service dept has no people and building supervisors are filling in. Had meetings with at least 8 repair people and the contractor . Ironically all the work men told us to replace it as the damage is to great. Different story from theirs boss. Was told we don't listen to the work men just the bosses. ( If you want to know how a war is going ask the troops, not the officers.) From my view the current game is WHO'S GOING TO EAT THE BILL TO REPLACE MY COUNTERS. Which by the way I had no choice in selecting. Beyond all that I think given the rate at which this developer is building homes the mess by the subs is a given. All though if appearance means anything, I would recommend based on my building homes myself that the builder create a cleanup crew to manage the mess at the building sites. also that the supervisors take greater care in there inspections and police the subs to do good work. ... More

The entire sales office was so friendly. Paul was fantastic. Very informative without being high pressure. He took pictures throughout the build so that we could see the progress from our home state. He was always on tap to answer questions. It's a big purchase so it was very reassuring to have someone like Paul, who you can trust. Great job Paul.

This is the second home that I purchased from Pulte and it will be the last. The first house which was located in Florida had a terrific floor plan and the service that I received from Pulte was good. I liked the floor plan for the current house in Lake Las Vegas but after living here for a few weeks I realize that there is too much useless space. This means that the places where space is needed are too small (ex. closets, kitchen cabinets, pantry). The worst feature about this house is that that the air conditioner and the forced air unit were installed next to the master bedroom. There are three thermostats in this place which means that the air conditioning system cycles three times in a row to cool the entire house. The compressor and forced air unit make a tremendous amount of noise every time they start and stop and this makes it very difficult to get any sleep. Whoever designed this system was brain dead. ... More

Alejandro was a great supervisor on our home after starting out with someone else. All minor issues were resolved and the house is engineered very well. Well designed house for use of space and functional.

I really loved working with my sales manager and our construction manager. They were extremely responsive and took the time to make sure I was happy from our initial meeting to our moving in. The quality of the home is good and really enjoying the house and the community.

Our experience since moving in has been frustrating to say the least. Appointments not kept, excuses made instead of problems solved. I’ve had to contact your Las Vegas office twice because i couldn’t get a text or phone call returned. After i contacted your LV office, I got a call from Darell with attitude. Very unprofessional! Most of our issues have been minor and easily fixed, but it has taken numerous calls to get things done. We love our home and the facilities. Our sales person, Tanya was amazing. She contacted us often with updates and made the purchase a great experience.

We are very pleased with the whole process from acquisition of the lot thru construction. While inspecting the varius phases of construction, we were very pleased with the quality, especially the amount and quality of insulation throughout the structure....especially in dealing with the heat of the summers. Our only issue was the attention to detail in the finishing of both the interior and the exterior surfaces. However, surely not enough to stop us from highly recommending any Dell Web project.

Tanya ((sales) and Brogan (production) are terrific people and excellent to work with. Tanya especially kept us informed and/or resolved problems (very few) as they occurred. Overall I'd say our Pulte contacts rate a 10 out of 10 stars.