Del Webb Reviews in Morris County, NJ

Most issues are dealt with in a reasonable amount of time. Others take an inordinate amount of time and followup.

Fabulous experience with both Dean (Project Manager)and Ralph (Customer Service Manager). Both went above and beyond in helping us with questions and concerns. Their response time was unbelievably fast and consistent. They made the experience wonderful. We are grateful to have worked with such terrific representatives from Pulte.

Exceptional follow up on a couple of small issues post closing. From initial sales meeting to closing to post closing every employee has been very responsive, respectful and highly professional.

Pleased with most of the process and the people I worked with. A few things could have been handled better but overall glad we made the move.

Not transparent. Discovered that other alternatives were possible and I was driven to conclusions that were not optimal.

Construction plan well But final version WAS NOT to our expectations Lot of things required attention Initially constructed supervisor thought he will address issues but closing was RUSHED IN ,THEN HE WAS NOT responsible as CLOSING WAS DONE matter to be reported to warrrenty manager little or lot frustrating at our AGE

My experience was very good, the builder Mike is exceptional was amazing on the walk-through knowledge and follow up. That being said my dishwasher didn’t work and I got me a new one there is no exhaust fan so the smoke detectors go off and there was some damage to the cabinet which was fixed.

Very good communication. Time of completion was accurate.

Very communicative with me as prospective owner.

Very friendly, helpful people but the quality of the materials are poor and many problems with installations.

Still have issues pending Hopefully they will be resolved soon

Design center was overwhelming. So many choices to be made. Finished home different in structure from the model. Never made aware of this fact. Fireplace very poor quality. Never told about storage area needing finishing off. Appliance not available because of Covid caused delay in moving in after closing.

I was very satisfied with the process and how quickly I was able to move in,

Wooden structure is tend to vibrate after you move in, top floor is the worst.

Communication should be more forthcoming

The management company is non responsive The windows are inferior The heating system doesn’t heat entire first floor $million for a maybe $five hundred thousand house Would not do again

You need to keep on top of the process.

Our townhouse is beautiful and we're very happy with it overall. Timeframes for delivery were never accurate and delays were extensive. While much of the work is of high quality, we did experience some issues that should have been caught before we moved in (for example a leaking pipe that caused damage to the hardwood floor and gas leak), however we've been very pleased by the responsiveness and follow through by the team. We also feel that the prices for upgraded items, such as appliances, are far beyond reasonable given the retail prices, and we assume that they are able to get discounts. Supply chain issues do not account for the amount of the markups. We're still happy that we bought the home. They're very good but could be even better. ... More

Disappointed in follow thru and quality.

We closed on our house six weeks ago. We continue to find many small workmanship issues with painting, molding fit, tile grout, and paint splatters on the floor. There is a significant issue with the heating system on the second floor which hasn’t been completely addressed (we spent an extra $4200 to have this installed.). Our floor in the kitchen area started to buckle and we discovered that the drain pipe in the knee wall behind the island was broken and dirty water has been leaking since we’ve been in. Our customer care rep Ralph is very responsive and is trying to get these issues addressed but quite frankly the builder isn’t interested in quality workmanship and the crews working building the units are not being supervised sufficiently. For instance - the plumber that fixed our broken pipe told us that this was the third repair like this that he’s had to do in the development. A third party should immediately be brought in to inspect the quality of the ongoing work - Pulte construction management is under too much pressure to get the units built. ... More

Complete disclosure of surroundings union completion of my home was never shared. Too much building and construction on the land site when I moved in.

Very nice experience with how the Pulte sales representative was as well as the Pulte Mortgage people were…

All the people from the sales office to construction people were great. Dean in charge of answering any questions was extremely helpful.

Love the house! Hope the club opens soon

Excellent staff overall, really care about the new owners, esp. those of us who did Not own a home previously. Beautiful club house , spotlessly clean. Pleasant, friendly homeowners