Del Webb Reviews in Morris County, NJ

Mike W our project manager was fantastic.

Wooden structure is tend to vibrate after you move in, top floor is the worst.

You need to keep on top of the process.

Upgraded many options in our home at an additional fee.

Repairs are done fast.

The on-site managing engineer was dependable and very responsive. The quality of the workmanship was average at best. The options available for our townhouse are not clear and are confusing. We were disappointed by Pulte’s omissions/exclusions for our unit. There was a sense of “nickeling and diming” throughout the design process. We considered taking a small mortgage (for about 20% of the purchase price) and were very disappointed in the Pulte Mortgage people and the process. Ultimately, we terminated the application and paid cash for the townhouse. We bought a condo townhouse in Roseland years ago and had a good experience throughout the building and completion of our unit. This experience was our baseline for comparison to Pulte. ... More

Complete disclosure of surroundings union completion of my home was never shared. Too much building and construction on the land site when I moved in.

Make sure your architect review your home plan ,it was not a very thoughtfully user’s friendly

I was surprised as to the poor quality of the materials they used to build these expensive units. The contractors they used are also very sloppy. They leave construction materials (e.g. joint compound) in various places without cleaning it up. Many of the MDF boards used as trim had noticeable visible defects that were never fixed. It just seemed to me that Pulte cut corners to save money, which was very surprising to me since I've seen great quality of workmanship in other Pulte homes in other developments. Everything in this community operates very slow, from the elevators, to the garage doors, to the gates. They operate as if they were as old as the average person that lives here. I hope that my opinion changes as time goes on, but for now, my rating is an average 3 stars. ... More

Decent home construction but not much flexibility in making any changes while being built.

We had a leak in the roof after 2 months. And as I said in previous reviews the quality of the doors, windows, bathroom fixtures and other items that are given with no choice of upgrades are low quality. If we had paid for a $200 k house they may have been acceptable. But this house was $800k and Pulte saved money at every turn resulting in an inferior product.

Very friendly, helpful people but the quality of the materials are poor and many problems with installations.

Disappointed in follow thru and quality.

We closed on our house six weeks ago. We continue to find many small workmanship issues with painting, molding fit, tile grout, and paint splatters on the floor. There is a significant issue with the heating system on the second floor which hasn’t been completely addressed (we spent an extra $4200 to have this installed.). Our floor in the kitchen area started to buckle and we discovered that the drain pipe in the knee wall behind the island was broken and dirty water has been leaking since we’ve been in. Our customer care rep Ralph is very responsive and is trying to get these issues addressed but quite frankly the builder isn’t interested in quality workmanship and the crews working building the units are not being supervised sufficiently. For instance - the plumber that fixed our broken pipe told us that this was the third repair like this that he’s had to do in the development. A third party should immediately be brought in to inspect the quality of the ongoing work - Pulte construction management is under too much pressure to get the units built. ... More

I was very unhappy that I could distinctly hear the person above me after I was promised repeatedly that they were built in a way not to hear noise from anywhere.

Most materials are the lowest cost in the market place

Quality control lacking greatly. Truthfulness of sales office truly lacking.

You are basically over paying for a 55+ active community with a social director. The home itself does not warrant the price.

The sales lady in the beginning was not that helpful and gave me NOTHING of information, fortunately she was replaced, Day one (final walk-in) with the emotion we did not see lot of defects in both the apartment as well as in the building: horrible painting finishing (my husband had to repaint), wood floors with holes, wood window cases with crashes, kitchen counter damaged, building doors not working, Garage doors randomly working, Garage extremely durty. I hope this helps

I have issues with the workmanship of my new residence and everyone is involved with new buildings and I don’t know how to resolve mine. I don’t expect to wait for the first year review!

We have lived in our new home for a month and one half and a number of issues remain. Although some are scheduled to be mitigated today by your customer service representative who is excellent, others are unresolved although multiple requests to correct have been submitted. Our front garden is an embarrassment with the only response being it meets design elements. Some plants look like blades of grass peeking out of the mulch snd others look totally dead. Although we were visited by a group of representatives of Pulte and your landscaper (after numerous postponements) we were given the “company line” with no corrections to date although we were promised that some inferior plants would be replaced. Our fireplace has not worked yet and one of the controls in our shower is an incorrect color. This had been reported to the contractors who did the installations but wd have not heard from them. There are no communications between Pulte and the management company and we do not get communications regarding issues important to the development and its occupants. It took over a month for us to be registered in the management data base and some documents we were to be given at closing have still not been received by us. Delays in the opening of the clubhouse are understandable but the residents are not being informed regarding (as I have heard from my neighbors who are longer term residents) potential opening dates have been moved back with no one being notified. Our refrigerator has not been delivered and, although we were given an original delay of about six weeks,, we are at that point now and have no updates. A primary ingredient to all of this is ongoing timely and accurate communications but no one seems to either know or have interest in providing this. The overall attitude appears to be that the residents (YOUR CUSTOMERS) are totally unimportant. I would love to have a conversation with your representative as my sentiment is to explore ways to address snd correct resident complaints snd to contribute to building a COMMUNITY we will all enjoy snd be proud of. ... More

The workmanship is less than desirable.

Quality of workmanship is poor. Quality of faucets, towel bars, toilets and sinks is poor. I recommend Hans Groehe and Toto manufacturers.

There were a few things that we thought could be custom - the answer was always NO. We moved in with items remaining to be done - we have been here 5 weeks now and items are still waiting to be done. We were nice and didn't bother with any escrow - that was a mistake. For a high end builder, these homes are surely NOT high end. We have gone to a few meet & greets and all we hear is other homeowners with similar complaints. Some for almost a year now.

The front gate system is terrible half the time people can’t get in and then some days there own all day . They are unnamed a lot . The management company is a bit irresponsible and too far away with only a email not a phone number . If there was a true emergency it would be a disaster . Need more resposible people at front gate .